Name: MobileHelp
Rating: 4.6

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Verified Customer

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Brenda L Hartselle, AL

I fell a week ago and someone was calling within 30 seconds. They had help here within 10 minutes.

2 years ago

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Verified Customer

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Mickey

The service is excellent and reliable. Will definitely continue with the service.

2 years ago

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Verified Customer

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Kelly Shoultz Flint, MI

I am extremely happy with the service and the friendly representatives. Highly recommend!

2 years ago

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Verified Customer

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Richard Clearfield, UT

Haven't had to use it yet. A couple of false alarms but they responded right away.

2 years ago

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Verified Customer

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Dana Sunshine Buffalo, NY

The customer service reps are very personable & answered any and all of my questions or concerns.

2 years ago

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Verified Customer

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Elizabeth Dundalk, MD

so far all has been well. I have pushed the button in error 3 times and they were very pleasant.

2 years ago

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Verified Customer

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Kristie Bruce Myrtle Beach, SC

Easy setup and peace of mind knowing if in an emergency, help is a press of the button away.

2 years ago

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Verified Customer

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Nancy Virginia Beach, VA

The customer support folks answered all of my questions. I fell Saturday and it worked perfectly.

2 years ago

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Verified Customer

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Richard Grayslake, IL

It is light weight, charges fast. I wish the necklace was made of a different material so it would not hold water.

2 years ago

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Verified Customer

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Orva Phillips Spokane, WA

So far it meets our needs it did go off once when she was sitting doing nothing But nothing is perfect

2 years ago

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Verified Customer

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Marilyn Saul Phoenix, AZ

Lanyard just the right length so that I don't set it off when carrying groceries, cats, etc.

2 years ago

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Verified Customer

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Carol Mateja Wilmington, DE

Impressed with sensitivity, ease of handling. Appreciate fall notification as I am at risk to fall.

2 years ago

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Verified Customer

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Traci Wynnewood, PA

Very easy instructions to install and test. Excellent customer service and sales staff.

2 years ago

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Verified Customer

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Mary Kay Pfingsten Tulsa, OK

I needed assistance from a fall this week and the process was very smooth. Help came quickly!

2 years ago

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Verified Customer

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Angie Morales Hayward, CA

Setting up the device was fast and easy and sale person was friendly and answered my questions

2 years ago

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Verified Customer

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Mike San Ramon, CA

Staff friendly, helpful and takes time to make sure the product and operation of the device is understood

2 years ago

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Verified Customer

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George Taylor Jacksonville, FL

Promptness in response. Ease of testing the system. Assurance that someone is there 24/7.

3 years ago

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Verified Customer

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Eileen Gavin Yakima, WA

The process for getting the equipment and the online and phone help in setting up was great.

3 years ago

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Verified Customer

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william woodrow Garrison Kenly, NC

from begin company was helpful, two after get a fall happen they help member work thing out.

3 years ago

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Verified Customer

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Cecile A Sinclair Sparks, NV

Great customer service, the salesman was very attentive to my needs and explained everything

3 years ago

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Verified Customer

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Melinda Edmonds, WA

Customer service is always patient with my questions. They respond immediately when I call.

3 years ago

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Verified Customer

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Rhonda Larson Mantorville, MN

Mom said her unit has had a false fall detection a half dozen times in short amount of time she has had it. She also said the unit is quite heavy.

3 years ago

Reply from MobileHelp

Hi Rhonda, We received your review and we apologize for any inconvenience you have experienced with the false alarms and equipment weight. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. We are happy to see that you were able to connect with our Technical Support team for assistance with finding equipment replacements that better suit your mother's needs. Please do not hesitate to contact us if any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Dec. 2nd, 2022

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Verified Customer

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Lenora Stiger Clyde, OH

Customer service is top rated. And they always explain completely how the process works

3 years ago

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Verified Customer

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Guy Montgomery, TX

Clarity of initial processes/enrollment and responsiveness to questions and emergencies

3 years ago

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Verified Customer

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chalene Melnik Farmington, CT

Excellent company Wonderful customer service so easy to work with so intrested in the customer

3 years ago

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Verified Customer

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Letha Gruver Humble, TX

Equipment is excellent with plenty of customer support. Personnel are knowledgeable and courteous.

3 years ago

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Verified Customer

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Will Henson Sterrett, AL

Their customer service is great and monitoring is ready to use and reply is fast.

3 years ago

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Verified Customer

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Richard Schuster Jacksonville, FL

Strap on watch isn't long enough when fastened around wrist to stay under sliding strap keeper making it uncomfortable to wear

3 years ago

Reply from MobileHelp

Hi Richard, We received your review and we apologize for the discomfort you are experiencing with the wristband. The wristband for our cellular systems can be swapped out with any standard watch band. Our Technical Support team will be happy to walk you through how to do this and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 28th, 2022

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Verified Customer

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Nicole Nedoma West Bloomfield, MI

They had to send three different systems before one worked. Charged me for expedited shipping but I didn't receive a working system for over two weeks.

3 years ago

Reply from MobileHelp

Hi Nicole, We received your review and we apologize for any inconvenience you have experienced with this matter. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we sincerely apologize if you experienced anything less. Our Accounting team is having the shipping fee refunded to the original payment method. Please do not hesitate to contact our Customer Service team if there are any other issues we can help resolve. You can reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Nov. 28th, 2022

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Verified Customer

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Kenneth R Symmes Sierra Vista, AZ

Mobile help seems to be doing what it is supposed to do. I have not fallen. I keep it charged.

3 years ago

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Verified Customer

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William Edward Brown Williamstown, WV

very helpful in getting the unit set up and it has functioned as advertised since installation

3 years ago

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Verified Customer

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Eric Smith Oakland, CA

Members answered promptly when testing. Gave me confidence that they would when it was necessary

3 years ago

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Jayeson Brandley Saint Louis, MO

Customer Service (Patrick) was thorough in explaining the program and his follow-up was timely

3 years ago

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Verified Customer

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M Wagner Prescott, AZ

Service is a 5, but design of the bracelet could be better to protect against accidentally depressing the button.

3 years ago

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Verified Customer

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Linda Williams Mesa, AZ

It is easy to wear and comfortable I can charge it easily and the responders are very professional

3 years ago

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Verified Customer

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Dan Campbell Grenada, MS

It seems to work fine. I like the way it reminds me if the battery needs charging.

3 years ago

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Verified Customer

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Carolyn D.S. Brown Hyattsville, MD

Easy to set up is use daily however the cord around the neck is to hard for my neck

3 years ago

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Verified Customer

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Stacie Brown Kennebunk, ME

Easy to set up and when my mom accidentally dropped her button you called right way

3 years ago

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Verified Customer

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Elizabeth poole Monroe, LA

They have always helped me when I call. I have never had to use it but feel safe with it.

3 years ago

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Verified Customer

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Sharon Hathaway Terre Haute, IN

Have had 2 false fall detections. CS connected in a few minutes. They were very patient.

3 years ago

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Verified Customer

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DeAnna Chapman Brewster, MN

Totally on top of following up with any concerns and very prompt at notifying myself her daughter

3 years ago

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Verified Customer

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Ned Hanover Mount Laurel, NJ

I always receive high quality service. MobileHelp was a help to my mom and now to me.

3 years ago

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Verified Customer

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Michael Huggins Fort Worth, TX

Well made, responsive equipment, helpful customers service phone reps, reasonable price.

3 years ago

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Verified Customer

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Maxine Indrebo Rice Lake, WI

Mostly pleased with product and services except find the receiver hard to hear and no volume control.

3 years ago

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Verified Customer

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Alice L Kelser Selbyville, DE

Easy to obtain and understand, user friendly and safe for the elderly and their family

3 years ago

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Verified Customer

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Diane Budyak Madison, WI

Security that I feel with them. Easy to contact them. Way they communicate with emergency help.

3 years ago

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Verified Customer

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Laurie Bauer Bryan, TX

Response time to alerts is spot on. When an alert occurs, we immediately get a text message.

3 years ago

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Verified Customer

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Adriana Sbarcea Palm Bay, FL

Because, I know anything happened to me in my house, somebody can come, and find me

3 years ago

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Verified Customer

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LINDA VAN DYCK Elk River, MN

Price was good,customer service was very helpful, liked that it has fall detection, is a must.

3 years ago

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Verified Customer

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Jane Doe

Simple instructions, great equipment and caring people! Customer service is paramount!

3 years ago

MobileHelp Reviews