Name: MobileHelp
Rating: 4.6

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Verified Customer

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Sandra

quick service, prompt call back and the fact that they understood what I wanted.

1 year ago

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Verified Customer

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Tammy

Responds quickly. Love the text alerts I receive each time my mother’s device send out an alert.

1 year ago

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Verified Customer

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Natalya

I haven't use the system in emergency case yet, but it was working perfectly while testing.

1 year ago

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Steven Pedri

Smooth transaction, quick shipping, easy to set up. Friendly customer service / support

1 year ago

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Verified Customer

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Terri

The operators all were very helpful when I was setting everything up. And explained each item.

1 year ago

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Verified Customer

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Barbara

It is so sensitive I have to be very careful what I’m doing or it will be set off. So far I’ve set it off three or four times.

1 year ago

Reply from MobileHelp

We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 7th, 2024

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Verified Customer

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Karen Pugh

Everything went smoothly, easy to connect. People were helpful when I had questions.

1 year ago

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Irmgard

We have had Mobile Help for my Mother for about a month now and have been pleased with it thus far.

1 year ago

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Verified Customer

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Karen

I have no dislikes, staff is very friendly and very patient when I accidently sent my alarm off

1 year ago

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Verified Customer

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Margi Brown

I feel very confident leaving my mom alone knowing that MobileHelp is just a button push away.

1 year ago

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Marjorie

I like the rating it got, but would appreciate a little more instructions on the use of my necklace.

1 year ago

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Verified Customer

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Linda Fleischman

The MobilHelp pendant is larger than I had expected, but it is easily accessible and convenient

1 year ago

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Verified Customer

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Helen

Helpful reps, easy to set up. Have not needed in an emergency but test works fine.

1 year ago

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Verified Customer

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Nancy

ALWAYS answers quickly. Kind and courteous if it is not an actual fall or emergency.

1 year ago

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Daniel

very sensitive i just bumped it by accident and they answered me. i am very satisfied.

1 year ago

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Verified Customer

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Dorothy Jones

I have had to use my one call alert button a few times. I was very satisfied with their service.

1 year ago

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Verified Customer

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Raymond

It's a very quality item! Your customer service was very helpful in setting it up

1 year ago

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Verified Customer

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Jane

I could have had them stay with me a little longer. But they were very kind and calming.

1 year ago

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Verified Customer

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Jeffrey Saint Augustine, FL

WHEN MY HUSBAND FELL AND PUSHED THE BUTTON THEY RESPONDED IMMEDIATELY. WORKED WONDERFUL

1 year ago

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Verified Customer

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Melody Van Horne, IA

Very helpful in getting us set up. You rarely see customer service this good any more.

1 year ago

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Verified Customer

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Tim Davis McLeansboro, IL

I like the feeling of knowing help is at the tips of my loved ones fingers at any moment.

1 year ago

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Verified Customer

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Susan Cortland, NY

Very easy to use. Instant help when needed. Gives me a sense of security in my house.

1 year ago

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Verified Customer

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Gilda

Auto fall detection failed to work 2 times when my Mom fell. Extremely courteous customer service.

1 year ago

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Verified Customer

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Deborah Kingbird Waxhaw, NC

1 year ago

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Verified Customer

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Lorann

The service and people are so helpful. I was very impressed. Very easy to use. I feel safe now.

1 year ago

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Verified Customer

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Theresa

I paid for the system up front but I'm able to call customer service at any time. very helpful.

1 year ago

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Verified Customer

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Jim Arrington Greenwood, MS

Swatting is when the fire department comes and you didn't call them. The machine does not listen to you. Wake up a 98 year old in the middle of the night and the machine does not listen to you. The equipment is atrocious.

1 year ago

Reply from MobileHelp

Hi Jim, We received your review and we apologize for any inconvenience you have experienced with the automatic fall detection. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Feb. 7th, 2024

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Verified Customer

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Sharon Moehn Chino Valley, AZ

The lockbox has helped when keys were forgotten. No emergencies so far. Glad to say.

1 year ago

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Verified Customer

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Toni Shepard Columbia, TN

I feel so much more comfortable with mobile help. I can get help if needed. Worth the money.

1 year ago

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Verified Customer

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Jim Kates Southampton, PA

Device works fairly well. A bit sensitive, Alarm goes off when bumped, but can easily be cancelled,

1 year ago

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Verified Customer

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Frederick Tuscola, IL

How easy to setup and use. How knowledgeable the person was that I talked to about the system.

1 year ago

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Verified Customer

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Rebecca Somerset, PA

I like how sensitive the pendant is. It is a comfort to know how quick the response is.

2 years ago

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Verified Customer

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Carron Memphis, TN

I have not needed to use it yet. The string on the alert . It is very big . Price is good. But it sererves it purpose .

2 years ago

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Verified Customer

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Susan Collier Monroe, MI

I like the fall detection because another service told me there was no such thing.

2 years ago Edited December 11, 2023

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Verified Customer

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Allieth Durham

Dislike the length of a charge. I place the necklace on the charger on Monday and after wearing it 24 hours, it has to be charged on Tuesday evening

2 years ago

Reply from MobileHelp

Hi Allieth, We received your review and we apologize if the unit requires charging more often than expected. Battery life can vary with usage. We recommend placing your device on the charge overnight to ensure that there is always a full charge for the next day. Our Technical Support team will be happy to help review the equipment with you and resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2023

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Verified Customer

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Kenneth Vancouver, WA

Wait time for response seems long. I would think a response ime should be less than 15-20 seconds.

2 years ago

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Verified Customer

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Daniel

Kind compassionate gentleman called to tell me my husband had fallen. I am very grateful.

2 years ago

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Verified Customer

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Lisa Cleveland, OH

The device itself is too large and it's not discrete. Also if you have cognitive deficits they don't remember to put it on.

2 years ago

Reply from MobileHelp

Hi Lisa, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for help finding a better fit? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Oct. 20th, 2023

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Verified Customer

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Jeanne Inverness, FL

Every one I have spoken to has been very helpful, professional, and knowledgeable.

2 years ago

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Verified Customer

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Bobbie TX

Great options and price. Knowing your loved one can get the help they need, if you're out of town

2 years ago

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Verified Customer

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Sharyn

Customer service gave me impression she (sheila) didn't want to be bothered. Called for information form for emergency personnel x2 and still not received

2 years ago

Reply from MobileHelp

Hi Sharyn, We received your review and we are sorry to hear about this as it is not an experience we want any of our customers to have. At MobileHelp we pride ourselves in providing a great experience and peace of mind, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Sep. 29th, 2023

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Verified Customer

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Eleanor El Dorado Hills, CA

Very satisfied. Had one accidental Call and they were very forgiving. And polite about it.

2 years ago

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Verified Customer

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Pamela

I lost my unit in a house fire along with everything I own. I need your help discontinuing service so I don't get charged

2 years ago

Reply from MobileHelp

Hi Pamela, We received your review and we are sorry to hear about this incident. We hope you were able to stay safe. We will be happy to assist you with the return of the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Sep. 29th, 2023

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Verified Customer

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Don DeWitt, MI

My wife doesnt like it. Its too sensitive, goes off in her purse, or if she sets it down on the car seat, as if she has fallen!. Now it stays home on the charger. Im sorry I wasted my money on it all up front!

2 years ago

Reply from MobileHelp

Hi Don, We received your review and we apologize for the issues you have experienced due to the automatic fall detection. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 30th, 2023

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Verified Customer

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Darren DiLorenzo

Great product. Order process and set-up process was very smooth. Customer service was great.

2 years ago

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Verified Customer

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Judith Marblehead, MA

I have not yet used my mobile help for an emergency so therefore unable to answer most of your questions.

2 years ago

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Verified Customer

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James Upper Marlboro, MD

Quick response, but didn't contact me 1st, only contacted my emergency number, tried cancel but the ems came anyways

2 years ago

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Verified Customer

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Valerie Portsmouth, NH

Unhappy that I had to return equipment which I had never ordered. Happy that customer service was good.

2 years ago

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Verified Customer

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Cyndie Hess Tacoma, WA

Good customer service from rveryone but the technical rep I spoke with. He didn't have much interest in helping and was abrupt on the phone.

2 years ago

Reply from MobileHelp

Hi Cyndie, We received your review and we apologize for any inconvenience you have experienced. We will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 28th, 2023

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Verified Customer

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Martha

Nothing to dislike at this point. It’s a nice device; just charge it up every few days.

2 years ago

MobileHelp Reviews