Name: MobileHelp
Rating: 4.6

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Verified Customer

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Linda

Good explanation of products, fast delivery with instructions, prompt, concerned and through attention when needed

6 years ago

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Verified Customer

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Iris Wittenberg

Someone is always available to answer any question you might have and is there when any false alarm sounds

6 years ago

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Verified Customer

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Kar Yee

The devices and customer services are very good although I haven't had any emergencies that need to really use their services yet.

6 years ago

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Verified Customer

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scmemaw

Super service from my first contact with them. Also USA based and I can understand the people working for them

6 years ago

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Verified Customer

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Robert Gonia

Very nice and helpful staff.went above and beyond to make sure everything was set up right and we were comfortable!

6 years ago

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Verified Customer

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Jane

Explanation was great and everything went as they informed it would. Supplies arrived very promptly

6 years ago

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Verified Customer

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Ana

Always there to help you! Even when you make a mistake and give a wrong alert, the assistance is immediate.

6 years ago

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Verified Customer

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Willene Roberts

I feel I chose the right medical alert. It's easy to use & understand & the customer service is very good.

6 years ago

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Verified Customer

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Mary

Customer service is excellent. When I lost my pendant, they promptly replaced and did not charge me for it.

6 years ago

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Verified Customer

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James

Two weeks ago, I fell and used the button. The ambulance came, it's a good thing I had it because I broke two ribs.

6 years ago

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Verified Customer

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Carrie Ocala, FL

I've called in a couple times and they were very helpful. They told me what to do and were just very helpful.

6 years ago

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Verified Customer

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Mindy

I've had to call a couple times and the representatives have been responsive, courteous, and professional.

6 years ago

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Cheryl

The sales rep called me and listened to what I had to say rather than just trying to sell the product.

6 years ago

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Kathleen Jonesville, MI

It's very sensitive, I've been called 3 times because of bumping it while being active but not falling.

6 years ago

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Verified Customer

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Lyndsay

Everybody was very easy to talk to. We didn't have to wait for anything, they were very accommodating.

6 years ago

Reply from MobileHelp

Awesome! Thank you for your review!

Feb. 8th, 2019

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Verified Customer

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Kathleen

It's so sensitive that I had to send it back. It has gone off while I was driving and again when I was setting it onto the table.

6 years ago

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Verified Customer

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Anonymous

The customer service got to me and asked me about how I feel about the device and I appreciate that.

6 years ago

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Verified Customer

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Michael

The customer support has been very clear with the terms of how to use it and they're very pleasant to talk to.

6 years ago

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Verified Customer

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Arliene

They appear to be a very good company. I'm happy with the device. It's very convenient and I'm fine with it.

6 years ago

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Verified Customer

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Janice Glendora, CA

The customer service contacts me on a pretty regular basis to make sure everything's working the way it should.

6 years ago

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Verified Customer

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Anonymous Fulton, MS

Customer service has called several times in order to check up on me. They have good customer service.

7 years ago

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Verified Customer

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Joann

I requested to use the wristband device and I got it in the mail in no time. I feel very safe with MobileHelp.

7 years ago

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Verified Customer

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Margaret

Customer service came on immediately after I bumped into the emergency button. They were nice and understanding. I am very pleased with them.

7 years ago

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Verified Customer

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Catherine West Palm Beach, FL

The device is simple and easy to use. Customer service checks up frequently to see if the device is working well.

7 years ago

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Verified Customer

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Lisa

Every time I took off the device, the alarm went off. When I did have problems with the service, it was resolved quickly.

7 years ago

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Verified Customer

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Anonymous

I chose MobileHelp because it was a cheaper option. When I test the device, customer service responds immediately.

7 years ago

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Verified Customer

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Janice

I had a problem with them when I fell in a different room than where I had the base station. They sent an ambulance over to my house. I think they misheard me.

7 years ago

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Verified Customer

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Charles

Customer support helped me get the device set up and working. I haven't had any problems with MobileHelp so far.

7 years ago

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Nancy

When I signed up, it was very easy and they were very knowledgeable. Their service is cheaper than other services that I looked into.

7 years ago

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Debbie St Louis, MO

They answered all of our questions and always answer the phone quickly. They are considerate and kind.

7 years ago

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Anonymous Glen Burnie, MD

I can use the device everywhere because it has GPS. The price is good and I haven't had any problems.

7 years ago

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Verified Customer

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Douglas Dickinson, ND

Whenever I have called, they have been able to help me and were super great. It has worked fine when I have tested it.

7 years ago

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Anonymous

The necklace cord is too long, but the device comforts me because I know I can get help if I need it.

7 years ago

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Sandra Columbia, SC

The Mobile Help medical alert device is simple to use and I expect them to be there if I need them.'

7 years ago

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Verified Customer

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Becky

They do answer quickly and they answer all of the questions you might have. Their fall detection is not as good as it should be.

7 years ago

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Verified Customer

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P Auburn, NY

I don't know how to use all of the features, but they have been very nice to me. I am very happy that I can take it anywhere.

7 years ago

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Spencer Austin, TX

Anytime I had a problem, it was immediately solved. They are a very good company and I recommend them.

7 years ago

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Tera Niles, MI

They are an excellent company because the manufacturers own their own product. It is an excellent, advanced product.

7 years ago

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Verified Customer

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Ophelia Rochester, NY

They are pretty good at answering my questions that I have. You don't have to be at home to use this device.

7 years ago

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Verified Customer

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Joyce

I talked to a very nice girl in customer service and she was very helpful. I would recommend it to anybody.

7 years ago

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Verified Customer

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Sandra

They are there when I need them. It's not cumbersome and it's waterproof and it covers me wherever I go.

7 years ago

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Verified Customer

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Harold

It is for my boyfriend and he has had no problems with it, when I call the wait time is very short. I like the price.

7 years ago

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Verified Customer

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Pauline Indio, CA

I don't wear it very often because it seems like it goes off too much. Every time it bangs against something then I have to reset it. They are right there the minute it hits against something so they are very alert.

7 years ago

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Verified Customer

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Martin Ottsville, PA

When I have tested it, there's been a human being speaking to me making sure I'm okay and that's exactly what I wanted.

7 years ago

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Richard Kittanning, PA

Every time I call them, I get very good feedback. I'm really happy I call them. So far they've treated me good.

7 years ago

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Lyle Tempe, AZ

They responded quickly when I mistakenly sent an alarm on two different occasions. They work instantly.

7 years ago

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Lois Clemson, SC

The necklace only works in the house of 600 feet from the unit I have to carry when I leave the house.

7 years ago

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Verified Customer

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Bella M Oklahoma City, OK

I like that my mother could be anywhere in the country and could get medical attention if something were to happen.

7 years ago

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Norman

They called me to set up all my information and emergency contacts. It was done promptly and easily.

7 years ago

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Katherine

It could be reliable when you call. I can call them and be more alert. I think it is great, they keep you in touch.

7 years ago

MobileHelp Reviews