Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mary Omaha, NE

My questions have always been answered promptly and I like the fact that it I always available. I feel very confident.

6 years ago

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Verified Customer

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J Plaistow, NH

The fall button is not worth it to me. I pick it up and it is set off. I lean against the table and it set off. I fall in the backyard and it does not go off.

6 years ago

Reply from MobileHelp

Thank you for your feedback. We would love to speak to your to discuss and review your alarms. Please give us a call at 877-827-6207. We look forward to speaking to you.

Jun. 19th, 2020

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Verified Customer

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Donna New Port Richey, FL

Seems to be a good deal. The representative are fine and able to answer questions. There is nothing I dislike.

6 years ago

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Verified Customer

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Margaret Richmond, VA

It could be a little expensive but other than that I am satisfied. I like that it is there if I ever need it.

6 years ago

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Verified Customer

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Yasmin Irvine, CA

It’s been good. It is peace of mind for me. I live alone and it is a good back up plan in case of an emergency.

6 years ago

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Verified Customer

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Anonymous Balaton, MN

The people are always willing to answer my questions. I haven’t had to use it in an emergency yet but I have tested it.

6 years ago

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Verified Customer

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John Fort Scott, KS

You guys are awesome. I like it all. Yesterday when I had my seizure I used it they were able to help out.

6 years ago

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Verified Customer

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Cindy Troy, MO

I use it for my mother and she has received good help when she has to test the device. They are very responsive.

6 years ago

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Verified Customer

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Gwynn Roxboro, NC

The device is accurate and responsive. They are prompt with responding and getting everything cleared up.

6 years ago

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Verified Customer

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Jan Boynton Beach, FL

Not completely pleased. The other day, they did not respond quickly enough. I fell down in the bathroom and they didn’t come on quickly. I couldn’t believe it took them that long to respond. I wanted better support.

6 years ago

Reply from MobileHelp

Hi Jan,

We are sorry to hear about your experience, as that is not typical with our service. Please contact us at 877-827-6207, Option 1 or email CS@mobilehelp.com so that we may review your account and reach out to you.

Jun. 20th, 2020

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Verified Customer

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Anonymous Apache Junction, AZ

When I test it everything is fine. I have a variety of choices because I have the full array. It is comforting to have backup.

6 years ago

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Verified Customer

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Vickie Rockford, IL

It’s for my mother and she likes and hasn’t had any problems with it. She tested it about a week ago.

6 years ago

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Verified Customer

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Tyler Jacksonville, FL

We test it often and have no complaints. I suggest it for older people like myself and my wife. It has been a very satisfying experience.

6 years ago

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Verified Customer

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John Grand Junction, CO

Be careful about the battery being charged. It is a good addition to my house and I look forward to having it in the house for quite a few years.

6 years ago

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Verified Customer

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Marie Greenville, SC

Easy to operate and understand. Tested it a couple of times and one time they were a little bit slow.

6 years ago

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Verified Customer

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Lane Dallas, TX

I like that it not really noticeable and easy to use. They’ve been able to diagnose my issue and resolve it.

6 years ago

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Verified Customer

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Nancy Hoschton, GA

Every time I’ve called, they’ve been able to help. It gives me the feeling of security, which is the best part.

6 years ago

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Verified Customer

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Judy Chehalis, WA

They respond to my alarms even when I don’t know it is going off and it goes off easily because it is too sensitive which is too bad because I really like.

6 years ago

Reply from MobileHelp

Hi Judy,

Give us a call at 877-827-6207, Option 1, we would be happy to go over ways to reduce false alarms with your fall detection pendant.

Jun. 20th, 2020

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Verified Customer

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Anonymous Edinboro, PA

It seems effective and the results are effective capabilities. I use different device all the time because I am trying to practice mobility.

6 years ago

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Verified Customer

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Edward Waimea, HI

Customer service is very good. I have tested all the device and it works well for me. I am thankful I got the device.

6 years ago

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Verified Customer

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Wilberta Columbia, NJ

People are always very eager to help. It is very safe and efficient. It amazes me how quick they respond.

6 years ago

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Verified Customer

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Christopher Dubuque, IA

Easy to take with you anywhere you go. We tested the equipment last week and it tested fine. We get prompt service.

6 years ago

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Verified Customer

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Linda Grass Valley, CA

They are there if I push the button. They always call me right away. I am satisfied with mobile help and the price is reasonable.

6 years ago

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Verified Customer

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Harry Jackson, MS

Every time my mom hits the button, they come on to make sure she is okay. She wears it just about everyday.

6 years ago

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Verified Customer

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Linda Knoxville, TN

While changing my clothes, I have accidentally set it off and they are right there on the button and they understand.

6 years ago

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Verified Customer

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Carolyn Phenix City, AL

The product and the friendliness of customer service is why I like mobile help. It is a great company.

6 years ago

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Verified Customer

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Linda Fort Pierce, FL

They seem like they really care. They responded when I dropped it and they detected a fall even though I did not fall.

6 years ago

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Verified Customer

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Helen Owings Mills, MD

I like the motion detection feature. Activation time was great and customer service was very helpful.

6 years ago

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Verified Customer

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Marie Mammoth Spring, AR

They've helped me out already. I test it once a month and my husband fell twice and I had to use their system.

6 years ago

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Verified Customer

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Carey Stoystown, PA

Testing the device is very simple. Better than any other device I've seen and used. Very easy to work.

6 years ago

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Verified Customer

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Sandy San Mateo, CA

I tested it a couple weeks ago and it worked real quick and fine. It was worth it. It's very easy to set up

6 years ago

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Verified Customer

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Gary Lynchburg, TN

They're just very helpful. I know I'm safe with it. I tested it right after I got it and I got a real quick response.

6 years ago

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Verified Customer

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Greda Salem, OR

I don't like the fact that when I leave my apartment that I have to take that other piece with me in case I don't take my purse. I get help when I call them.

6 years ago

Reply from MobileHelp

Thank you for your feedback. You could always wear the mobile device when you are out, if that is more convenient. Or clip it to your pants. Hope this helps!

Jun. 11th, 2020

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Verified Customer

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Clarence Yakima, WA

I tested it and all I did was push the button and they came on. It's too heavy. They need to send out little pouches with it so that I can put in to na belt.

6 years ago

Reply from MobileHelp

Our mobile device does come with a mobile case that can be clipped onto a belt. To be certain what system and equipment you have, please give us a call at 877-827-6207 and we would be happy to go over options that would make the system more convenient for you to wear.

Jun. 11th, 2020

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Verified Customer

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Anonymous Caseyville, IL

I don't think there's anything I dislike about the device. The customer service are really right one it. Thumbs up.

6 years ago

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Verified Customer

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Margaret Jamesville, NY

I've never had to use it and have had no difficulty testing it. Customer service is always very pleasant.

6 years ago

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Verified Customer

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Ava Oakland, CA

They do respond to their calls. I get prompt attention. I like that I do have a wrist band and a necklace.

6 years ago

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Verified Customer

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Anonymous Richmond, VA

I always got good responses. At one point in time I was getting a lot of alarms with very little motion.

6 years ago

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Verified Customer

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Maureen Tinley Park, IL

I tested it last week and we talked to you for a minute and told you when the test was complete. It was easy to use.

6 years ago

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Verified Customer

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Charles Battle Creek, MI

I hate carrying around the other part of it to make sure I can talk to somebody. They respond as quickly as they can.

6 years ago

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Verified Customer

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Mary Oklahoma City, OK

I've used it several times and it's been efficient every time. It's easy to use. They respond every time I call.

6 years ago

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Verified Customer

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Dewey Reidsville, NC

I like the effectiveness and I really don't have any complaints. I've had some false alarms when I'm taking a shower.

6 years ago

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Verified Customer

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Anonymous Lakeland, FL

I love the lock thing they gave me on my door. Everytime I pushed the button by mistake, they always answered.

6 years ago

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Verified Customer

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Kelly Garland, TX

They answered right away. I said I needed help and they were there in about 10 minutes. It is convenient

6 years ago

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Verified Customer

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Ivan Middle River, MD

I tested it about two weeks ago and everything is working fine. All my doubts and everything were verified quite well.

6 years ago

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Verified Customer

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Victorina San Mateo, CA

The person at the customerservice helped me out and were quite professional. I like that I's very handy.

6 years ago

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Verified Customer

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Anonymous West Palm Beach, FL

It's working fine but I don't like that I have to carry the main unit with me. I had to test it and it worked out fine.

6 years ago

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Verified Customer

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Frances San Antonio, TX

I have had a good experience with the people when I called they were knoweledgable and very helpful.

6 years ago

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Verified Customer

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Anonymous Seguin, TX

When I tested it, they answered right away. I like that I can take it with me when I'm away from the house.

6 years ago

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Verified Customer

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Barbara Beloit, KS

They always help me when I accidentally push my button off. Very calm and want to know if I'm alright.

6 years ago

MobileHelp Reviews