Name: MobileHelp
Rating: 4.6

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Verified Customer

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Margaret Klump Ottawa Lake, MI

When some of the equipment was not functioning properly, it was immediately replaced! Also, it is simple to understand how to use it!

4 years ago

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Verified Customer

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Marco Oak Lawn, IL

Mobilehelp is very reliable. I test it every month and they call me back and ask if I am okay. They are good at explaining questions.

4 years ago

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Verified Customer

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Pat Macon, GA

Pleased with the equipment and pleased with their customer service. The response time is quick and they are very responsive.

4 years ago

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Verified Customer

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Raynella Portland, OR

There is nothing I dislike. They are very knowledgeable and courteous and helpful. I like that I can use and my daughter can use it.

4 years ago

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Verified Customer

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Twyla Faucett, MO

The fall detection is good plan and they are really quick to get back. It definitely works. They’ve been very helpful so far.

4 years ago

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Verified Customer

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DEBORAH BOWERMAN Campbell, CA

THEY HELPED ME OUT ALOT VERY CARING, ANSWERED ALL THE QUESTIONS THE SAME O MATTER WHO YOU TALKED TOO. CUSTOMER SERVICE IS GREAT ALSO.

4 years ago

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Verified Customer

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Thia Ebert-Loomis Show Low, AZ

Awesome service! First unit would not work in our situation (metal roof) so they sent us a second unit immediately to be sure my mother was covered.

4 years ago

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Verified Customer

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Gayle Wilkerson Litchfield Park, AZ

I can't wear the one around my neck because I am a heart patient and have to wear equipment with a strap across my body and I am afraid wearing the alert would interfere and cause the alarm to call you when I would not need it to.

4 years ago

Reply from MobileHelp

Hi Gayle. We are going to have our Technical Support Team reach out to you, to go over your equipment and answer any questions you may have. We want using our equipment to give you peace of mind!

Aug. 21st, 2020

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Verified Customer

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Susan Agawam, MA

Customer service is fine.There are a lot of good features. I know it is working though I don’t like it when the button goes off because it is overly sensitive.

4 years ago

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Verified Customer

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Vesta Sheridan, AR

The security of knowing you are not alone when you are on your own is the best part. They are able to answer all questions.

4 years ago

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Verified Customer

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Patricia Eugene, OR

Been very happy with it so far, I like it except I wish it would give us a belt to go with it. They are prompt and I appreciate the help.

4 years ago

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Verified Customer

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Anonymous Rosemount, MN

I am very satisfied with the service I have received. It is peace of mind knowing if I needed help, I would get it. It is very good quality.

4 years ago

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Verified Customer

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Sara Hot Springs Village, AR

I test it like every week and they come on and everything is perfect. I am glad I love it. It is wonderful. They’re very good.

4 years ago

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Verified Customer

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Terry Shacklefords, VA

In a fall, it works. I have had no problems getting help from them. It does not take them long to get here in an emergency.

4 years ago

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Verified Customer

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Mae Round O, SC

Pretty much everything I like though my brother did have problems with the wrist band but we’ve been satisfied. It’s worked fine.

4 years ago

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Verified Customer

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Stuart Newark, NJ

My mom uses it. All went well when we tested it. I like that she has it incase of emergencies. Nobody has been able to answer my questions about a charge.

4 years ago

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Verified Customer

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Patrica Lake Station, IN

The service is great. I like all the equipment and I am having a great time with the service. I use t daily. One hundred percent excellent.

4 years ago

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Verified Customer

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Terry Yorktown, VA

I love it! Every time I call, I get good customer service. The paramedics showed up in four minutes, which is great as a senior citizen.

4 years ago

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Verified Customer

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Pearl Lake City, FL

There have been a couple of instances where I have accidentally hit the button and they have been courteous with me. It helps me to feel safe.

4 years ago

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Verified Customer

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Reina Addison, TX

Mobile help is very patient because their clientele is a difficult one so they have to have a bunch of patience. It is fine.

4 years ago

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Verified Customer

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Susi Pompano Beach, FL

The person who signed me up was wonderful. I like knowing that if something happens to me, I can get someone right away. I get instantaneous replies.

4 years ago

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Verified Customer

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Sherry Philadelphia, PA

Very helpful setting it up and getting started. They are very accommodating. All of them all relatively priced the same.

4 years ago

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Verified Customer

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Karatonya Waco, TX

They’re reliable. They let me know the exact amount it was going to be. They have give me a lot of helpful info. It’s amazing.

4 years ago

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Verified Customer

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Ricky Vidor, TX

Good service, they respond when we have any issues. Tested the device once, and it responded very fast. It seems to be working really well.

4 years ago

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Verified Customer

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Linda Euless, TX

They’ve been excellent. The fast responses have been wonderful. I used it twice last month to take me to the hospital.

4 years ago

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Verified Customer

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Tey District Heights, MD

Everything seems to be okay for me. I am not an expert but I haven’t had any problems with it so far. They’re reliable.

4 years ago

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Verified Customer

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juanita Reno, NV

easy to set up, good help on line. bracelet comfortable, not into necklaces, but it is attractive. have not had a reason to use it.

4 years ago

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Verified Customer

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Anonymous Norwalk, CT

I like it. It makes me feel more secure. I fall often and if I fall when my husband is not there then that is really bad. When we tested it, it was fine and clear.

4 years ago

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Verified Customer

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Donna Huntley, IL

When we tested it, they responded very quickly. It works very well. I like that they gave us several options for the fall button.

4 years ago

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Verified Customer

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Anonymous Washington Grove, MD

They’re very helpful. You don’t have to wait on the phone too long when you call customer support. I like that the device had a wide range and that it is easily set off.

4 years ago

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Verified Customer

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Gert Wilmington, NC

They are here for me if I should have an incident. I like that it is light weight and it feels comfortable on my wrist. It is simple to use.

4 years ago

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Verified Customer

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Anonymous Mount Pleasant, IA

I like it very well. They are good. I think it helps should elderly people have trouble walking or different things. For low income people, the price is a little high.

4 years ago

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Verified Customer

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Jim Spokane, WA

So far we have only used it once and they were quick to answer and right on it. It was very good. They’ve been extremely helpful.

4 years ago

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Verified Customer

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Jeannie Slippery Rock, PA

Very sensitive and I realize that is a good thing. There was some problem was I supposed to talk to the land line connection but that was my fault.

4 years ago

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Verified Customer

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Candace Kunkel Toledo, OH

I have not been with them that long but so far they have been excellent, They are responsive, very helpful and knowledgeable

4 years ago

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Verified Customer

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Ann LaHucik (daughter of Frances Selvaggio) Orland Park, IL

When my mom fell, she was able to call for help quickly. Without the Mobile Help device, she would have been on the floor for hours.

4 years ago

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Verified Customer

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Adrienne bloch Mesa, AZ

I'm new to mobile help but had s good experience with tech support setting up my unit. The few times I or my cat accidentally set off unit, the response was quick.

4 years ago

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Verified Customer

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Gerri Cousineau Mesa, AZ

You have thought of everything. Even to the reminder to hang on door! Cannot think of any way to improve this help alert!

4 years ago

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Verified Customer

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Jane Gross Bismarck, ND

Very helpful! I shopped around and found Mobile Help to be very competitive in price and the reviews I found were very good

4 years ago

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Verified Customer

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Carrie Holland, MI

It alerts every time the battery is low because it was forgotten to plug, which is fortunate. I would like it better if it had fall detection.

4 years ago

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Verified Customer

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Genine Leominster, MA

I like that it travels with me. I had one before that was just for my apartment but this one goes with me. I haven’t had any difficulties with the company.

4 years ago

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Verified Customer

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Anonymous Port Saint Lucie, FL

Very good, fast, and efficient, I have no problems recommending mobile help. It is very convenient because it is smell, not as bulky as other ones.

4 years ago

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Verified Customer

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Anonymous Mentor, OH

Have been trying to get a return label from Mobile help to send item back via FedEx 3 months ago nothing happens, even called them, now after shutting down mobile help devices, they have the gull to charge me over do bill when this device has not been used for 3 months ,won't even return my call. maybe my state attorney general office, BBB, Federal trade commission should go after them sign very disgusted.

4 years ago Edited January 10, 2024

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Verified Customer

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Cynthia Farmington, NH

It makes me feel safe and I can stay in my home. It works great when we test it. I like that there is someone there as soon as I hit the button.

4 years ago

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Verified Customer

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Elizabeth Grapevine, TX

Support answers the phone quickly. I have checked a couple of times. They have been knowledgeable too. I like being able wear the wristband.

4 years ago

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Verified Customer

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Anonymous Liberty, MS

More than satisfied with Mobile Help. I’ve had to use it a couple times because my balance is not good and it is still working good.

4 years ago

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Verified Customer

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Anonymous Akron, OH

I like it fine. The person that came on was nice even when I said it was an accident. It is a pleasure to have it and live alone. It’s affordable.

4 years ago

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Verified Customer

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Anonymous Imperial, MO

Every time I have accidentally hit the button, they were quick to call me back and they were nice so I’ve been happy with the service.

4 years ago

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Verified Customer

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Carol Austin

Very satisfied with first use for an emergency but feel charges were higher than expected. Returned 3 items and expected bigger refund. Hard to understand explanation.

4 years ago

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Verified Customer

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Ronda Gray

The service is amazing, I am on vacation and my devices have gone off and the response time was just unbelievable. Thank you

4 years ago

MobileHelp Reviews