Name: MobileHelp
Rating: 4.6

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Verified Customer

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Frank

Hope I can learn to use it better and learn how to deactivate it when it detects a nonevent because it has detected two or three falls that never happened and when I tried to cancel the alarms, the EMT people care anyway because it did not cancel the alarm.

6 years ago

Reply from MobileHelp

Hi Frank! Please give us a call at 877-827-6207, Option 1 so that we may assist you with this. We look forward to speaking to you!

Aug. 11th, 2020

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Michael

They’re doing a great job except every time my mother is in the shower, she says the button goes off because it's sensitive.

6 years ago

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Verified Customer

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Anonymous

When I bought the unit, I had excellent service. It’s a good unit. They responded right away when we tested it. They’re a good company.

6 years ago

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Verified Customer

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Ann Waterford, MI

Every question possible and set up, they were helpful. It works great. The power went out the other day and it alerted me. So far it’s really good.

6 years ago

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Verified Customer

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Christy Stone Mountain, GA

Quick response time and very helpful. Tested it a couple of times and they responded immediately. I like the fall detection.

6 years ago

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Verified Customer

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Dwight McColl, SC

So far the customer service is excellent and they have been very responsive and provided a good service. It is convenient and handy. I am happy.

6 years ago

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Verified Customer

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Kay Kenney Deland, FL

Sol far I have not had to utilize the system. I just hope it works if and when I need it. It does make me feel secure knowing I have backup.

6 years ago

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Verified Customer

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Dorothy Marriott Washington, DC

Haven't had the opportunity in an emergency situation yet But custumer service has responded excellently to any of my concern questions

6 years ago

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Sherry Marriottsville, MD

My mom has had two “accidental” alarms. And both times they have leaped into action. No questions asked. That gives me BIG peace of mind!!!

6 years ago

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Verified Customer

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Mary Larson Goodyear, AZ

So far so good. Easy to set up. A few false alarms initially that were handled easily. We haven't really needed you yet.

6 years ago

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Verified Customer

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Casey Gerhard Saint Louis, MO

I have had nothing but excellent service from everyone. The technical support staff is very helpful when I install units for my companies residents.

6 years ago

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Verified Customer

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Christine Regner Waukesha, WI

Helpful people, solid products and services, and a good response plan that doesn't put undo burdens on neighbors or friends.

6 years ago

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Betty Austin, MN

The people answer right away when I do a test. They are all so kind . I love having the little mobile to take with me when I am outside

6 years ago

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Rhonda Hochholzer Kaukauna, WI

My tests always fail. My son talked to a customer service representative and was told that my coverage from AT&T was very weak. My son tried multiple locations throughout the house and even outside and could not get the reception above one bar. I’m not sure if the tests won’t work that an actual emergency call will work!

6 years ago

Reply from MobileHelp

Hi Rhonda! We have created a ticket for Technical Support to reach out to you. You can also, always reach them at 877-827-6207, Option 1. We look forward to speaking to you soon!

Jun. 26th, 2020

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marie guenette Hallandale, FL

service call ,i push button my mistake ,they called to know what kind of help i need,,i told them ,sorry,,i just push button by accident

6 years ago

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Ron Crossville, TN

It is a very good price and so far, it seems to be working very good. The size is really small, it is good on the wrist.

6 years ago

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Anonymous Dexter, MI

I think they respond very rapidly. It went off once because I was moving around and I was not aware of it and I was cutting grass and the fire department showed up. It is a little sensitive, which I did not know.

6 years ago

Reply from MobileHelp

We appreciate your feedback! Is there anything we can do to earn a higher rating?

Jul. 21st, 2020

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Shawnee Rigby, ID

Workers are super knowledgeable and friendly and willing to meet any needs. I like the fact that it is simple and effective.

6 years ago

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Nancy Ladson, SC

It is convenient right around my neck so I can press the button to get help if I need it. They’re so alert with my needs.

6 years ago

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Verified Customer

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Alfreda Pittsboro, NC

The other day, I set it off and quickly the emergency people showed up. It is quite effective. They are great with responses.

6 years ago

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Verified Customer

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David Toledo, OH

It is almost double what I paid before. The way it hangs around my neck, I have to be aware of it when it is pressed against something because it could be set off. I would recommend it still.

6 years ago

Reply from MobileHelp

Thank you for your feedback David! We are happy to know that your are satisfied with our product. Is there anything we can do to earn a higher rating?

Jul. 21st, 2020

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Elaine Brick, NJ

Sometimes it goes off with the fall detection when it is not needed but I’ve had many good calls because they are efficient.

6 years ago

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Verified Customer

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Judy Skokie, IL

We like that I has the fall thing on the necklace. They respond whenever you call. I wish it has a speaker in the thing instead of on the side.

6 years ago

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Verified Customer

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Shirley Brecksville, OH

I feel very safe. I have two devices, one in my home around my neck and the wristband when I go out because it easier that way.

6 years ago

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Verified Customer

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Estelle Boynton Beach, FL

Sometimes it goes off and we are not sure what my husband has done to make it go off but they’ve been very responsive.

6 years ago

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Verified Customer

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Anonymous Milwaukee, WI

We’ve had great responses and a lot of help with set up. I like that it as fault detection and that it works. We’re happy with it.

6 years ago

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Verified Customer

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Kimberley Chattanooga, TN

I think they are wonderful. I have checked with other seniors and they’ve already looked into it. they’re very courteous and totally awesome.

6 years ago

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Verified Customer

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George Silsbee, TX

The price was the most reasonable. When I tested it, they responded and it services the purpose I need. I’m very satisfied with it.

6 years ago

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Verified Customer

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Edna Richlands, NC

Nothing is perfect but other than the one time I tested it and I could not hear them on the GA system, they could hear me, it works fine and serves its purpose.

6 years ago

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Verified Customer

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Miller Oktaha, OK

They’ve done everything they can to make it easy to use, all you have to is press a button. I really think it is worth the money.

6 years ago

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Verified Customer

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Bernice Orlando, FL

The unit is small and convenient and when I press the button, mobilehelp answers immediately even when it’s an accident.

6 years ago

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Verified Customer

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Myra Olympia, WA

We got mobile help on the phone and it was very easy. The bracelet is kind of uncomfortable but other than that I have no problems with it.

6 years ago

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Verified Customer

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Anonymous Elkhart, IN

Upon acquiring it the first time, we hooked it up and tested it and it has given us peace of mind for my father in law, with us being away from him.

6 years ago

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Verified Customer

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Anonymous Joplin, MO

Customer support is quick to answer my calls and if I hit the button by accident, they are nice about it and let me cancel.

6 years ago

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C Hot Springs National Park, AR

It's good. everything went smooth when I tested it, they responded promptly, but I don’t like the charger on the thing that goes around the neck.

6 years ago

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Verified Customer

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B Gonzales, TX

If I needed any help, somebody is there that will help me for an amount of money that I like, some other services are more.

6 years ago

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Verified Customer

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Marliss Elmwood Park, IL

I like the simplicity of it and the fact that you are in touch with someone at all times. I found that the technology was very easy to use.

6 years ago

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Verified Customer

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Anonymous Scottsdale, AZ

I wasn't feeling good so I used the device to have them call emergency services. The fall detection should be a part of the main device.

6 years ago

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Verified Customer

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Anonymous Tuolumne, CA

I tested it probably a month ago and talked to the person and everything's okay. Your staff has been nothing but helpful.

6 years ago

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Verified Customer

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Virginia Palm Desert, CA

I don't wear the necklace all the time but I feel comfortable when I have it on. It's a good one and the price is right.

6 years ago

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Cliff Santa Rosa, CA

I get answers to my questions immediately. Easy to operate, always with me. Tested it 3, 4 times and it's always gone exactly as it should.

6 years ago

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Verified Customer

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Nancy Schnecksville, PA

I dropped one of the things off the table and it fell on the floor. Immediately they responded and I had to cancel. Very good, very helpful.

6 years ago

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Sue Lincoln, MO

I like it because I know if I fall and can't get up, I'll get some help right away. I did fall the other day but I was able to get up.

6 years ago

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Verified Customer

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Raymond Grand Haven, MI

The device is sensitive. Twice we hit it and the respons ewas pretty fast. We didn't know how to shut it off and we had services here right away.

6 years ago

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Anonymous Laurel, MS

I like everything about it except I have a problem keeping it buckled under my arm. When I first tested it, I had no problem with it.

6 years ago

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Jean Washington, DC

It takes up everything and is ery accurate. The only thing I dislike about the trial is I didin't get to charge it but now it'll let you know when it needs charging.

6 years ago

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Jeanette Willits, CA

The last time we used it, my husband fell and they were prompt in getting there. It's been really helpful to my husband.

6 years ago

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Robert Hendersonville, NC

It was tested when we bought it and it's worked fine. I do not like that the fall sensor goes off way too frequently. It's too sensitive or something.

6 years ago

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Velma Danville, VA

I had to call once and within minutes someone was here to help. It's very valuable and a great machine to have in case of emergency.

6 years ago

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Mary Friendship, ME

when I first received it, I tested the pendant device and that was a very successful test. Everyone whom I talked to in person has been most cordial and helpful.

6 years ago

MobileHelp Reviews