Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Kelley Nordelo Cuci Ocala, FL

I chose Medical Guardian because I can use it everywhere, I really like the GPS technology that the device has. I wear it all the time, when I'm at home or when I go to the grocery store. I'm very happy with the customer service because every time I have a question or when they test it month with month they're there in a matter of seconds. I recommend it.

6 years ago

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Kenneth Sult Union City, MI

We chose Medical Guardian for my father because is portable and it has service everywhere; He can carry the device with him wherever he'll go and be able to use the button to call for help if is need it. A lot of other companies doesn't have that service. So far, my father didn't need to use it but we pushed the button to test it and they were right on it.

6 years ago

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Thelma Windle Augusta, KS

I got it for my aunt who is 89 years old; she was falling a lot; She lived by herself and before I bought it she almost bled to death because she was alone and nobody could help her. The last time that we used it was last summer, she fell down on her patio and she had to press and they came almost immediately, she received the help that she was needing.

6 years ago

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Raymond Klatt Jackson, MI

One of my home care workers recommend Medical Guardian to me and my daughter. We decided that was a good idea and we got it. I've only used it once to call in and test it to make sure that's working. I do wear it all the time; The necklace is more convenient for me than the bracelet. I talked to a woman who was in customer service during the whole initial procedure and she was very pleasant and very helpful.

6 years ago

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Nora Downing Mount Pleasant, MI

I just compared between other brands and for the price and services I decided that Medical Guardian was a good option. We never had to use it but my sister had an accident and she has Medical Guardian too, she had to call three times for received any type of answer. I already test it month with month and it takes forever to get somebody to help you.

6 years ago

Reply from Medical Guardian

Nora, thank you for the review. We're happy you've never needed our services, but hope that your sister is doing OK. We would like to look at her situation a bit more thoroughly if possible if she is OK with providing us with some additional information. So we can better research her particular situation, would you be willing to help us locate her account? Any information shared in your response will not be posted publicly. If you could provide us with your sister's full name, address and phone number, we can look into your her case more thoroughly. Thanks again for reaching out and we hope you both have a lovely day!

Apr. 26th, 2018

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Nancy Cochrane Eugene, OR

I saw Medical Guardian in and advertisement on TV and I like the fact that it was local. I'm living in a small house, I have the necklace all the time on me and the wristband always beside my bed, if I go outside I always take with me the outdoor unit. I haven't use it thankfully, but, I call in to check my equipment each month and they're always very pleasant and prompt.

6 years ago

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Lucille A Mccord Sebring, FL

Medical Guardian is a lifesaver, my mom had it for years already; We already used it a couple of times, she fell and I pushed the button and right away they called the contact person, my older brother like immediately. They were helping us all the time and the assistance was excellent. The device is small and it's easy to use. We're really happy with it.

6 years ago

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Beverly & Thomas Genaw Penrose, NC

I got it for my mom, I researched it before and the best ratings are for Medical Guardian, that's why I bought it. We use to used it really frequently when my dad was alive because he used to fell down really frequently and my mom wasn't able to pick him up, so, she would use Medical Guardian to send and alert and request for assistance. The service is excellent; they've always been there when my mom needed it. The only thing that I'm concern about is that the machine is located in the hallway and sometimes when we practice a test and my mom is in the living room, the central can't hear my mother speaking and is not that far. But, for the rest of all I'm pretty confident in the good service of Medical Guardian.

6 years ago

Reply from Medical Guardian

Thank you for the kind words. We're happy that you and your mother feel secure with our Home Guardian. If there ever is an emergency and for whatever reason, your mother cannot be heard on the line, our emergency operators will assume an emergency is occurring and proceed accordingly. Have a lovely weekend!

Apr. 20th, 2018

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Marie Minks Wichita, KS

Medical Guardian has a reasonable prices and is a good product. I haven't had to use the device but have the button around my neck provides me a lot of security. I haven't had to use customer support except when I set it up and they were very good. once when I pressed the button accidentally they were really quick calling me and checking if everything was ok.

6 years ago

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Helena Allen

Medical Guardian already once saved my life, I had a medical emergency after I fell down; I pressed the button and in minutes I had a response team and they were taking me to the hospital. I wear it all the time, every person that lives alone should have one of this ones. It's important that you know that you can get help if you need it just with pressing a button.

6 years ago

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Carmella Biafora Sterling Heights, MI

I compared a few of them online and I bought this device for someone else, after looked in the services that you offer and the price this one was the better option. We never had to use it, just one time for testing purposes. So far the Customer service department they had been pretty good with us, answering every question that we had without any problem.

6 years ago

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Rita Kukuk Algonac, MI

We bought it for my mother in law and my mother, so far we had an excellent experience with medical guardian. My mother fell and broke her neck; she pressed the button and they called us like in less than five minutes, and the second time that we had used it was when she broke her knee, same history, fast and really efficient. Is a really simple device for the elderly people, simple to use in every way.

6 years ago

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Agnes Dey Scottsdale, AZ

I bought it after I read the higher ratings between all the companies that offer the same services, and Medical Guardian has the best ones. I really haven't had to use it but I've been doing my monthly checking to make sure is still working okay, the only problem that I have is taking quite a long for them to answer me every time I press the button.

6 years ago

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Mary Caruana Riverside, CA

When I was searching for a medical alert companies I went online and I look through the ratings and reviews, the one with the best ratings from costumers service was Medical Guardian; That's why I bought it for my mother. SO far we didn't have to use it at all but when we taste it the response was pretty quick. Is a pretty large device and the button is pretty ruminant, so, for my mother I think is perfect. I'm happy with it.

6 years ago

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Leanne And James Growe Chandler, AZ

I got referred by my neighbor Ed, he Signed me up for it and I'm really good with my service. I've never had to use it, but I fall a lot so I just have it for precaution. A few days ago I pressed it by mistakes and the little thing under my counter was screaming alert, alert. And I got called immediately by your company checking if everything was fine. I feel pretty safe with this device.

6 years ago

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Richard Stein Chicago, IL

I did some online research and looked at the offering of various companies, read the reviews and medical guardian seems to come out on top. I bought it for my husband, he has had some health issues and I'm away from home fairly often, so, I wanted him to have something he could use in an emergency if he need it. So far fortunately we really haven't had any emergencies but when we set up the device we receive a perfect help from Costumes services and every few weeks we test the button and we always received immediate answer and feedback. I'm really happy with Medical Guardian.

6 years ago

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J Ross

I accidentally closed the trunk of my car on my index finger and was trapped. I pushed the button and received help within about 10 minutes (seemed like an hour) Very traumatic to be held captive by my car. Thanks SO Much. Also my wristband broke when dropped once. They sent a replacement within a few days. The cost is about the same as other companies, but service is excellent. Wear either necklace or wrist band 100% of the time. Peace of mind is worth EVERYTHING!

6 years ago

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Linda Sherman Petersburg, IN

I looked it up on the internet and I compared medical guardian with the other brands and I choose this one. I've never had to use it; I just have one problem with the little piece of plastic that goes around my neck, it does irritate my skin and once when that thing fell off I called for request a new one or a reposition and they want to charge me for brand new one, I was irritated about that.

6 years ago

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Anonymous Plant City, FL

My son in Law bought it for us, I already used it once when my husband fell in the drive way, he was almost in the streets and I couldn't leave him to get back to the telephone, so, I pressed the button and in minutes we have a team for help us in our emergency. Even my sister uses it and she has fallen a number of times, she pressed the button and they let us know to all her emergency contacts that something had happened and we met her down at the ER. I'm really happy and secure with my service.

6 years ago

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Arthur Miller Winston-Salem, NC

I bought it because of the customer service and the cost. We used it the last year when my brother fell down and me and my sister we received intermediately a call and a SMS text letting us know that was an emergency. For another part, Customer service had been always helpful with us. I've never had a problem getting through to them and they've always helped me when I needed help.

6 years ago

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Yvonne Vines Birmingham, AL

The service meets my mom's needs; it came in a bracelet which she likes more than the pendent around her neck. She never takes it off. Like she lives in another state by herself is actually really important for somebody like her have that great sense of security for any emergency or accident that could happen. She never had to use it but the couple of times that she pressed the button by mistake she received a call right away asking if everything was fine, we're really happy with it.

6 years ago

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Barbara Oshkosh, WI

I bought it for my mother after being shopping around, comparing prices and customer services, at the end your offers were better and is exactly what my mom needs. So far she Haven't had to use it but once she had a little accident and my sister was with her, they pressed the button and in a few minutes they were receiving a phone call and a medical response team for help them. I like the customer service of this company because they have the genuine concert for help people.

6 years ago

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Anonymous Crestview, FL

We liked the idea for my mother, with this service she can be covered if she's in the car, in the yard or inside the house, she won't be confined just inside the house as it was with our old company, my mother uses it during the day to move around and in that way I'm secure that if something happened or she needs help she'll get it immediately. When we called for start with the service they were helpful for the set up, really efficient. We are really happy with the service.

6 years ago

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Sincero Ossining, NY

I'm a care giver and I bought it for me and my husband, I feel secure that I can be outside In the garden, in the house or in a local area and I'll be cover by your service. I always have it on me for safety reasons. My husband have a tendency for falling and with this device I feel safe in the case I need something. I do every month the test of the button and they call me back within minutes. When I first purchased it I didn't understand how it really works but after I talked with my neighbor everything was more clear for me.

6 years ago

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Fern Gwinn Rocky Point, NC

I bought it for my mother, we bought it for the convenience. As a matter of fact we had an emergency when my mom was arriving home form a day shopping, she had pulled in the driveway with her car, got out, and she blacked out from a mini-stroke but in the process of going down she was able to hit the button and they sent rescue squad immediately to take care of her and transport her to the hospital without any problem. they've always been consistent and following through on the service so far.

6 years ago

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Loving daughter

I purchased it because it had the features that I wanted, I bought it for my mother, I'm happy with the service because so far they been answer very promptly and also because if an emergency happen they will contact a list of people like myself or my brother if something goes wrong with my mom. She didn't have to use it but when we did the first test the answer was really efficient.

6 years ago

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Christine Burton Goose Creek, SC

I bought Medical Guardian a couple of years ago; I went online and investigated and looked at the futures of the services available and I felt that Medical Guardian was the best option for my family. I purchased it for my mother and my aunt. Till today we haven't had to used it neither my mother nor my aunt, but, once my mother press the button by accident because she had the lanyard a little long and she leaned against the sink and that set it off the alarm immediately they have answered very quickly and have been very professional.

6 years ago

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Brenda Cummings Los Angeles, CA

I decided to purchase it because I have emphysema and therefore I don't know where I might have an attacked or an emergency. With this device I can carry it everywhere and I know if I have an emergency I'll be able to have a medical team to my service. So far, I haven't had to use it, I just plug it in when I'm at home and if I'm going out I take it with me. I think the company is really good, every time that I call them they always have someone on the ball ready for to talk to me and answer me about whatever I want to ask.

6 years ago

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Dave Shank West Chester, PA

We got it for my husband's father because it seemed easy to use and we both thought it was reasonably priced. He has used it whenever he falls or if he needs to be transferred to the hospital. As far as I know, it has worked 100% of the time. We have found it to be very reliable. Whenever it gets activated we get a call and, if they can't reach us, they will just dispatch an ambulance.

6 years ago

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Connie King Fort Worth, TX

I picked this device because it has a reasonable cost with good apparatus. I like the fact that if you need it the device will call 911 immediately for help me out if I need it. So far we haven't had to use it but the customer service had been incredible with us, we had a problem with the plastic band, we called them and they take care of everything; later on we received via mail properly what we need.

6 years ago

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Duwayne Newell Aberdeen, SD

I'm praying for don't have to use it ,but, I'm really happy with it. We bought it for the Roaming service, in that way we can use it anywhere in the United States and wherever you could be at, I just used the last week when I had an accident with a rock in my leg; before I notice the help was already here and the paramedics were checking on me right away.

6 years ago

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Dorothy Josey Manning, SC

I purchased it because it was not as expensive as the other devices that have a wide range. I like the idea that this device works all over the United States and Alaska. if I need help in any moment, is small and you can take it in your pocket. With the GPS service they can find me immediately. I've never had to used it but a couple of times it goes off by accident and they called me very quick to see What was going on.

6 years ago

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Richard + Margaret Liberatore Apalachin, NY

I got it for my parents it was in the right price and it suited all the needs that we had. We never have had to use it but a couple of times it went off by accident and we got immediate feedback people calling us checking up if everything was right, they are right on top of things. My parents wear it all the time and it give us a real sense of security knowing that they can leave home and if something happened they will receive help right away.

6 years ago

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Eleanor Petrocelli Holiday, FL

I just bought it when I saw it on the TV, I was guide by my gut, is the one that make me feel more confident. I already used it around 5 or 6 times, when I was in the backyard and I fell down and they came for help me after I pushed the button. I trust in your service and quick respond I just wish I could have got it for a better price, so, would take care of me when I go outside, because I isn't got my son to take me around. But in general I'm really happy with the service.

6 years ago

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Emilie Allain Monroe, NY

We choose this product for the distance that is able to cover, because I bought for my mother, she goes every day to pick up the mail and throughout the garbage and it's quite a distance from her house, so, I like the feature that was really utmost. She likes to wear the bracelet because the necklace for her is too long. So far we haven't had to use it, but, when we tasted it we've got a quick response. Everything is good with the service so far.

6 years ago

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Anonymous Bloomington, IL

We picked this service because of the price after we compared with another options, we bought it for my mother in law, she uses it if she falls or slides on the floor and can't get up for ask for help. All the times that she needed it she received immediately the help and the guardian program get in touch with us really quick for notified us that something had happened.

6 years ago

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Sandra Erickson Gig Harbor, WA

I checked them out and thought they'd be the best one for me. I like that I can take the unit out with me when I go on a trip. I know I'll be covered everywhere. I didn't think I would like the necklace better but it doesn't bother me at all. I've never set it off by accident or had to use it for anything, but I really have peace of mind because I have it. When I renewed my service I asked to get a new necklace. The person I talked to said she would send it out within 2 weeks but I never got it.

6 years ago

Reply from Medical Guardian

Sandra, thank you for the review. We are happy to offer you greater peace of mind with our services. Regarding the pendant that was never sent out, we apologize for the delay. We will be sending it out shortly. Thanks again and have a great day!

Apr. 19th, 2018

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Cleone Turner Merrill, WI

My daughter bought it for me after she did a research and decided this one was the best for me.I never had to use it, I've been very fortunate; I've fallen a couple of times but always somebody was here for help me, I have it all the time around my neck and everyone knows it. I just push the button once for try it and not even in a minute I was receiving and answer from the central asking if I was ok.

6 years ago

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Harold Hoffa Denver, PA

We heard an ad on the radio about them and decided to get it. It has some nice extra features in it, it tells you the room temperature and the time and it doesn't take up a lot of room. We've never had to use it, but my uncle did push the button twice by accident and they responded right away. Fortunately it wasn't an emergency but it was reassuring to know that they would respond so quickly if it was. They are always friendly and overall they have good customer service.

6 years ago

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Mary (Daphene) Bailey Atlanta, TX

We looked into several different companies and felt like this one was the best one. I have the thing that goes around my neck and the bracelet. I wear either one of them every day. So far I've been very pleased, they've been very good to me. I have not had to use it for an emergency, I've just called in to have it checked from time to time. Every time I call they have been there right away and check to make sure that I'm ok. I feel like it gives me security and makes me feel confident. I've had it for a year and I think I'll continue with them for next year.

6 years ago

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Percy Jefferson Kennett, MO

I'm satisfied with it. I could go almost anywhere I want with it, the only exception is the Grand Canyon. I've only tested it so far. One time they thought I had an emergency when I didn't. I was with friends that time but they were on top of things. I really appreciated that. If I need the help I know they will be there. I trust them with my life.

6 years ago

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Beverly Dye Georgetown, TX

I live alone and walk my dog by myself. I could be out somewhere and fall or get into an accident, so I have it on me all the time. I had another device at first, but it was really heavy so I sent it right back. Their device is small and unobtrusive. I've been lucky in that I've never had to use it but it's great as far as I know. If I have a question, someone will answer it to my satisfaction.

6 years ago

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Joy Seymour Chillicothe, OH

About a year ago I did some research and go it. They just seemed like the best compared to the others, especially when it came to the price and the contract. I didn't need to sign up with them for a long time. Because of that I purchased it for a family member. Its is very easy to call them to get more information about anything and getting it set up was simple too. Whenever we test it everyone is very prompt, friendly, and professional. It gives our family member peace of mind.

6 years ago

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Harry Beckwith Virginia Beach, VA

They told us how the system worked from the beginning. They explained that it could help him if he had a problem and we thought that their way of handling his specific problem would work better and more easily for us. He uses it all the time. We've had a couple of false alarms and they always call back immediately. It all seems to be working fine. The price is worth it for the peace of mind that it gives us.

6 years ago

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Stanley And Ottumwa, IA

I did a little bit of research on the internet because I needed to get something quickly. Somebody called me from Medical Guardian after I made an inquiry, so I just decided to go with them for my husband. He is kind of disabled and he falls a lot, so I put the necklace on him. That way if he has a problem while I'm away he can call them and get help. It's all easy and quick. If I have a question I can just call them and they will be able to answer it.

6 years ago

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Paula Crain Tampa, FL

I'm 72 years old. About 5 months ago I fell in the shower while my daughter was out at work. I was on the bathroom for 2 hours until I was somehow able to get up and out of there. That's why I got it, just in case anything happens to me. It's a good thing to have if I'm home alone. That way, if I don't have anybody that can help me get up or if I'm hurt, I can call someone.

6 years ago

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Francesca Del Ponte Port Saint Lucie, FL

We have a neighbor down the street that has been using it for years so we got it for my mom too. She wears it all day and night long. The only exception is when she goes out with me. I've never had any issues when I call them. They are very courteous and give me the information that I need. When I test it I've received good feedback, they answer back. I'm glad she has it but hopefully we'll never really have to use it.

6 years ago

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Anonymous Wilmington, NC

A friend of mine had their parents using it and they were very pleased with it, so I decided to get it as well. Every time we tried to get in touch with them we get a response and, when we test the device, it works. So far they have done everything we've asked them to do. They check in often with us to make sure that we're well and let us know they're there in case we need them.

6 years ago

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Louise Froehlich Highland, CA

I read comments on it and I like what they had to say about Medical Guardian. They seemed to be the best out of them so I picked it. I've never had to use it, I just wear it. I like that I have the bracelet and that I can wear it to bed at night instead of having to use the thing around my neck. I've pushed the button against my chest a couple of times by accident. They've come on the line and asked me if I was alright and if I needed help. They even make sure that there's no one else that might need help. They are just very courteous and sincere. They are there for you.

6 years ago

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Kenneth & Victoria Wright Stanwood, WA

We had another service before this and we had trouble with the system. It would go down a lot for whatever reason so we switched over. We've been quite happy with this so far. We've got the buttons for inside the house, one for when we're out of the house, and one that we keep in the car. We haven't had to use it but we check it. We actually did that a couple of days ago. They've always been there when we do that and are very pleasant. Things turn out well every time. We don't have trouble communicating with them. It also costs about the same as the other one we had. We're happy with it.

6 years ago