Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star star star star

Jean Sarasota, FL

One time I pushed the button by mistake and they came on immediately to see if I was alright.

7 years ago

check_circle

Verified Customer

star star star star star

Letitia

Customer service is always very courteous when answering my calls and questions.

7 years ago

check_circle

Verified Customer

star star star star star

Leslie

The device is conveniently placed around my neck so I can use it anytime. It is very accessible.

7 years ago

check_circle

Verified Customer

star star star star star

Sandra J

Medical Guardian takes great care of me. They always arrive within 2 or 3 minutes to my house.

7 years ago

check_circle

Verified Customer

star star star star star_border

Pamela S

I was disappointed by it a little bit because I couldn't use it in some areas in Idaho, Alaska, and Virginia.

7 years ago

Reply from Medical Guardian

Pamela, thank you for your review. Our cellular-based devices rely on the availability of sufficient AT&T cellular signal at your location. We can look further into your particular circumstances if you are willing to provide us with some additional information to help locate your account. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out!

Oct. 9th, 2018

check_circle

Verified Customer

star star star star star

JUANITA DENNISON Springfield, OH

Feel very safe wearing it, knowing that someone will be there to help me if I need them.

7 years ago

check_circle

Verified Customer

star star star star star

Shirley Saint Paul, MN

They made the set up very easy. They were easy to deal with and understand, they've very pleasant.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Wayne Georgetown, TX

We had to send it back because we couldn't get signal in our area. They didn't know what they were doing, they should have told us upfront that we wouldn't get a signal.

7 years ago

check_circle

Verified Customer

star star star star star_border

Cathy Medina, OH

It was really easy to talk to them about setting it up. It's convenient to wear the necklace most of the time.

7 years ago

check_circle

Verified Customer

star star star star star_border

Dora Prattville, AL

It's got a good alarm system on it and it seems to work well in alerting someone if there is an emergency.

7 years ago

check_circle

Verified Customer

star star star star star

Edgar Miami, FL

I would like to have a smaller device that I could carry on my neck when I leave.

7 years ago

check_circle

Verified Customer

star star star star star

Buenaventura "Ben" Los Angeles, CA

It took a little bit of time to get it online, but other than that they were very helpful.

7 years ago

check_circle

Verified Customer

star star star star star_border

David Spring Hill, FL

It's like a watch and a pendant you can wear. People think it's just a watch which is mainly why I liked it.

7 years ago

check_circle

Verified Customer

star star star star star

Gloria Sun City, AZ

The initial set up was fine and I like that it has GPS, so it can follow me anywhere.

7 years ago

check_circle

Verified Customer

star star star star star

Larry

Excellent customer service, will have to use product for while to see how it does

7 years ago

check_circle

Verified Customer

star star star star star_border

Stanley Lincolnshire, IL

The set-up hours could have been a little more convenient for us, but it works as they said it does.

7 years ago

check_circle

Verified Customer

star star star star star

Colleen Tucson, AZ

They have answered every question I have. When I called to test it, they had trouble hearing me.

7 years ago

Reply from Medical Guardian

Colleen, thanks for the review. With regards to the testing of your unit, we can have a member of our Customer Care team look into your concerns if you would like. Simply reply to this message with your full name, address and phone number and we will have a member of our team reach out. Thanks for the feedback!

Aug. 22nd, 2018

check_circle

Verified Customer

star star star star star

Sarah Lewis Center, OH

They answer right away and ask if there's any problems or anything. It's very easy to use.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Sue Delhi, CA

The wrist watch causes skin burns so I stopped using it. The pendant seems to be okay, except you have to leave a second on or near you.

7 years ago

Reply from Medical Guardian

Sue, thanks for the review. With regards to your wrist pendant, feel free to change out the band to something that better suits your needs. Customers have had success in taking our pendants to a watch repair shop and getting custom bands installed. As for your issues with your neck pendant, would you mind sharing a bit more about your concerns with our team? Feel free to reply directly to this message with additional specifics. If you share your full name, address and phone number, we will reach out to further discuss your concerns. Any information shared in your response will not be posted publicly. Have a great day!

Aug. 22nd, 2018

check_circle

Verified Customer

star star star star star

Phyllis

Fast response time and ease of use. I've had an occasion to use the alert and it was like the ad.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Daniel Ganter

my mother tested it and it took a long time to respond. Apparently you use AT&T which doesn't have good service where she lives - International Falls, MN

7 years ago

Reply from Medical Guardian

Daniel, thank you for the feedback. We have located your mother's account and will be reaching out to her shortly to check into this service issue for you. Thanks again and have a great evening!

Jul. 24th, 2018

check_circle

Verified Customer

star star star star star_border

Georgia Owens

It makes beeping noises now and then waking me in the night two Times last week but only once since then.

7 years ago

Reply from Medical Guardian

Georgia, thank you for the review. We see that you called us about this issue previously. Since it appears to be persistent, we will be in touch with you about sending out a replacement. Have a great day!

Jul. 25th, 2018

check_circle

Verified Customer

star star star star star

George

I've been very satisfied with the people we've talked to, they've been very helpful.

7 years ago

check_circle

Verified Customer

star star star star star

Phyllis

They've answered right back immediately to make sure that there wasn't a problem. It was fast.

7 years ago

check_circle

Verified Customer

star star star star star

Jeanette Gardnerville, NV

I rate this product high because I can carry it with me and I've got it with me at all times.

7 years ago

check_circle

Verified Customer

star star star star star

Elmer Merithew Baldwinsville, NY

Never had any problems with the device. I do a monthly test and the operator is always polite

7 years ago

check_circle

Verified Customer

star star star star star

Letha Ansley

The only thing I don't like about it was having to call in every month to check the equipment.

7 years ago

check_circle

Verified Customer

star star star star star

Clay Kyle

They make sure you test it once a month and it seems to cover everything I need.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Every time I call for testing, they answer right away. Overall, it's been very good.

7 years ago

check_circle

Verified Customer

star star star star star

Marjorie Marshall

We've done tests to make sure each month and it's very easy. It does what it is advertised as.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Lynn Grinna

It's really heavy, they should spend some effort to get themselves a watch version. It's just too heavy to wear around your neck.

7 years ago

check_circle

Verified Customer

star star star star star

Betty Lou Cromartie

It has always worked, and they've always answered. Even the salesman called me back.

7 years ago

check_circle

Verified Customer

star star star star star

Wayne Merchant

They're always great to talk to on the phone. It works really well and it's well worth the money.

7 years ago

check_circle

Verified Customer

star star star star star

Carolyn Zeigler

I accidentally pressed the button and they were there right away, they're prompt.

7 years ago

check_circle

Verified Customer

star star star star star

Fermina Baez

It's lightweight and they're receptive each time I call regarding a reset or anything.

7 years ago

check_circle

Verified Customer

star star star star star

Judith Scydick

They were very easy to work with, they'll help you install it correctly over the phone.

7 years ago

check_circle

Verified Customer

star star star star star

Mona Flindall Phoenix, AZ

They respond immediately, even though it was just the dog that had picked it up.

7 years ago

check_circle

Verified Customer

star star star star star

Elizabeth Spergin Valrico, FL

Everyone has been very nice, and I like the fact that we can go anywhere and take it with us.

7 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

The only issue is that it seems like it takes longer than you'd expect for someone to come on when we do the testing.

7 years ago

check_circle

Verified Customer

star star star star star

Gary sacher

Someone always there to answer when I punch my medical alert button I do this to be they work

7 years ago

check_circle

Verified Customer

star star star star star

Jessie Steely Elkton, FL

It works perfectly when I test it. customer Service always answer my questions fully.

7 years ago

check_circle

Verified Customer

star star star star star_border

Joe Grondin

It seems quite easy to use, but I didn't know that I have to pay the whole year, they just took it out of my account.

7 years ago

Reply from Medical Guardian

Joe, we're happy that your experience with us has been a positive one overall. We will be reaching out about your billing to ensure that you are billed in a way that meets your needs. Have a great day!

Jun. 28th, 2018

check_circle

Verified Customer

star star star star star_border

Mary Ann Bauler

Our yard is long so it would be better if the distance the message carries to the control should be longer.

7 years ago

Reply from Medical Guardian

Mary, thank you for the review. Your Mobile Guardian has a range of up to 350 feet from the wearable button to the mobile base. That mobile base is also portable and can be carried in the included carrying case if you want something that can work a bit further into your yard, or when you are on the go. Alternatively, we offer our Active Guardian, a portable all-in-one device that has your speaker and alert button all in one wearable button. If you are interested in hearing more about the Active Guardian, please reply directly to this message and we will have a member of our Customer Care team reach out. Have a great day!

Jun. 7th, 2018

check_circle

Verified Customer

star star star star star

Dorothy Dixon

My children decided and picked it out for me. I haven't had to use it, but it's very convenient.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I wear it whenever I go outside, but I've never used it. As far as I know it's been great.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Benjamin Dibblee

I found it rated as the number 1 service online so I went with it. I've pushed the button to contact them by mistake and it was fine.

7 years ago

Reply from Medical Guardian

Benjamin, thank you for the review! Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers. Have a great weekend!

May. 24th, 2018

check_circle

Verified Customer

star star star star star_border

Dree Hood

They call me to make sure that everything is okay. Its there when I need it, even though I've never use it.

7 years ago

check_circle

Verified Customer

star star star star star_border

Patricia Muller

I looked online and said it was one of the better ones, so I went with it. They do take a very long to pick up.

7 years ago

Reply from Medical Guardian

Patricia, thank you for the review. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the device user's full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out. Have a great day!

May. 29th, 2018

check_circle

Verified Customer

star star star star star

Eleanor Z. Rabin

I wear it when I walk the dog and go out. I've never had to use it, but it's fine.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

My older brother uses it, I've never used it. I find the Medical Guardian staff rather unfriendly. I only talk with them when I want to make sure it's working.

7 years ago

Reply from Medical Guardian

We thank you for the review. We are sorry that your experience with our Customer Care team has not met your expectations. We take your feedback seriously and would like to look into your concerns. So we can better research your particular situation, would you be willing to help us locate your brother's account? Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, we can look into your case more thoroughly. If you have any specific dates or incidents you feel are worth mentioning, please feel free to do so as well. We aim for world class customer service and want to know if we did not hit the mark. Thanks again for reaching out and we hope you have a lovely day!

May. 24th, 2018

Medical Guardian Reviews