Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Joyce Marietta, OH

It is easy to use and very comfortable. The people on the phone are always there when I need them.

6 years ago

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Verified Customer

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Denise Friendship, WI

It is very accessible and they are very friendly. I wish that there was something to attach it to.

6 years ago

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Verified Customer

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Ruth Ann Concord, CA

They were easy to work with during the initial purchase and set up. It was a good decision.

6 years ago

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Lillian Georgetown, TX

When I fell they called my sister first instead of me, but they got EMS to my house to help me eventually.

6 years ago

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Verified Customer

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Mildred Atlanta, GA

When I called to check on my monitors, they were friendly and they spoke up for me.

6 years ago

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Verified Customer

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Lynne Coatesville, PA

It's good quality and good price. I lik that you guys have a bracelet and a necklace.

6 years ago

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Verified Customer

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Mabel Centerville, UT

They were very responsive when I called in about hooking it up and everybody was very helpful.

6 years ago

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Verified Customer

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Mary Dallas, TX

Whenever I have had a question about something, the customer support always give me an answer.

6 years ago

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Verified Customer

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Betty California, MO

The ambulance got there very quickly and I was impressed by the speed of the response.

6 years ago

Reply from Medical Guardian

Betty, we're happy to have been able to get you the help you needed during an emergency situation. Have a great weekend!

Jan. 11th, 2019

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Verified Customer

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Diane Miami, FL

The only thing I don't like is that it is a little too big and too heavy and the charge doesn't last for 5 days as advertised.'

6 years ago

Reply from Medical Guardian

Diane, thank you for the review. We can certainly look into your concerns regarding battery life on your device. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Have a great weekend!

Jan. 11th, 2019

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Verified Customer

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Betty Lynchburg, VA

They were very helpful in getting everything hooked up and explaining everything to me.

6 years ago

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Verified Customer

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Anonymous Belmont, MI

I have no concerns, the device is comfortable. I think response time is a little slow.

6 years ago

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Verified Customer

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Billy Madisonville, TN

Set up was a fairly easy. The device is ready to use and the buttons are easy to see.

6 years ago

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Verified Customer

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Anonymous

I had a problem with the charger at initial set up, but it was rectified right away.

6 years ago

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Verified Customer

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Shirley A Seguin, TX

Customer service is very responsive and considerate. The staff are very friendly.

6 years ago

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Verified Customer

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Sheila P Hampton, VA

Everybody at Medical Guardian is courteous, and is available to answer my questions.

6 years ago

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Verified Customer

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Wendy Herndon, VA

Customer support provides good information at the start, and helps with the set up.

6 years ago

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Verified Customer

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Helen Nixa, MO

They offer a one year rate that's very reasonable. I've had a positive experience.

6 years ago

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Verified Customer

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Javene Lewiston, ID

Any time we have contacted the customer service, it's been a positive experience. The device could be a little less bulky.

6 years ago

Reply from Medical Guardian

Javene, thank you for your review. We're happy that your experience with our Customer Care team has been a positive one. Regarding the bulkiness of your device, we offer a variety of device options to meet a variety of needs and may have a unit that works better for you. If you are interested in hearing more about the rest of our product line, please reply to this message with the full name, address and phone number of the device user, we will be in touch. Thanks again for reaching out!

Jan. 8th, 2019

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Verified Customer

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Louise

Every time I call the customer support with a question, there's always somebody there to answer it.

6 years ago

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Verified Customer

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Craig Hillsboro, MO

Customer Service seems very responsive and the device is small and easy to carry.

6 years ago

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Verified Customer

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Charles Eagle River, WI

The device is convenient, easy to use, easy to maintain, and it works everywhere.

6 years ago

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Verified Customer

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Anonymous San Antonio, TX

I've had very little to deal with the customer support but they've been terrific every time.

6 years ago

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Verified Customer

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Donald Petersburg, VA

I like the monitor and that it has GPS, it works really well and I feel safer with it.

6 years ago

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Verified Customer

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Crystel Mansfield, TN

I got my equipment quickly and it worked really well. Anytime I contact them they are helpful.

6 years ago

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Verified Customer

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Eloise Bakersfield, CA

I feel like they're knowledgeable, helpful, and gracious. I feel comfortable with wearing it.

6 years ago

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Verified Customer

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John Auburn, PA

I only used it once since I've had it and it was very prompt. They were courteous.

6 years ago

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Verified Customer

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Shirley

Response team & response time exceptional as well as their patience with elderly clients

6 years ago

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Sally M

Customer service is always helpful, no long hold times when you call with questions

6 years ago

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Anonymous Glen Burnie, MD

Everybody is professional and provided me what I needed. If I need anything, they come on right away.

6 years ago

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Verified Customer

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Lajean H Valley Head, AL

They respond immediately to requests I make, I'm waiting for a new chain to go around my neck.

6 years ago

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Verified Customer

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Brian B from Oregon Florence, OR

The purchasing, set up process was easy and the system worked my Father fell and needed help.

6 years ago

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Verified Customer

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Marcia Kilpatrick

Testing the "button" once a month sometimes takes almost a minute to get an actual response from someone.

6 years ago

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Verified Customer

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Robert Fulton, IL

The customer service always answers the phone and they always answer my questions.

6 years ago

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Verified Customer

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Anonymous Dayton, OH

The contact that we've had thus far with your company has been very pleasant and efficient.

6 years ago

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Verified Customer

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Elizabeth Broomfield, CO

It's easy to use when you test it. It's under a blouse or whatever and I forget I have it on.

6 years ago

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Tara Jacksonville, FL

When I called the first time to do the check, it didn't take them long at all to answer.

6 years ago

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Verified Customer

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Doris Pembroke, NC

The people that I have talked to were very polite and knowledgeable. I don't have any complaints.

6 years ago

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Verified Customer

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Bonnie Southern Pines, NC

I don't have any complaints. They answer very quickly when I call them up. It doesn't take them long for it to connect.

6 years ago

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Verified Customer

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Paul Fairview, NC

I've tested it once a month and it's been fine. They have a quick response and are very capable.

6 years ago

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Verified Customer

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Dorothy

The device is so handy. I can wear it when I take a shower and when I go outside.

6 years ago

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Verified Customer

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Elizabeth Goldsboro, NC

The representatives treat the customers very well. The device works. It really works.

6 years ago

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Violet Holland, MI

It does take a little time before they actually answer. The device is really good quality.

6 years ago

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Sid Birmingham, MI

We are happy with the service Medical Guardian offers so far. The device fits comfortably.

6 years ago

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Verified Customer

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Margret Palm Coast, FL

They answered right when I called for help. They asked if I was ok and had genuine concern for me.

6 years ago

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Verified Customer

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Samuel New Castle, DE

I am very satisfied with the usability of the device. It comes with all the features we wanted.

6 years ago

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Steve Eugene, OR

The device is compact and easy to use. I can hear the voice that comes on from a far distance.

6 years ago

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Loretta Peoria, IL

The device is easy to use. Customer service answers calls for help pretty quickly.

6 years ago

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Mary Jane Rochester, NY

Customer service was helpful on the phone when we needed to set it up. The service isn't terribly expensive.

6 years ago

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Geneva Newnan, GA

We have good service and they've always been responsive. It has always worked for us.

6 years ago

Medical Guardian Reviews