Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star star star star

Cheryl

They were very helpful when I had to set it up and guided me through the process.

6 years ago

check_circle

Verified Customer

star star star star star

Cheryl Colton, CA

I chose the one that I could afford. They're very nice people they try to meet your needs.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous Bloomington, IN

When we ran a test on the device they were very pleasant and polite on the phone.

6 years ago

check_circle

Verified Customer

star star star star star

Robert

The one time I used it was when I had a hard time walking. The customer service has been good.

6 years ago

check_circle

Verified Customer

star star star star star

S Stokes

Everyone I have talked with has been polite and helpful. Even with some of my dumb questions.

6 years ago

check_circle

Verified Customer

star star star star star

Heidi Ashley - daughter of recipient Monroeville, PA

They helped my Mom with all her questions; made it easy and showed they actually care

6 years ago

check_circle

Verified Customer

star star star star star

Doris Rosen Ithaca, NY

They have always been responsive to my calls as well as being concerned and helpful.

6 years ago

check_circle

Verified Customer

star star star star star

Donald Lindenmoyer Mesa, AZ

It provides my wife and myself wide area coverage both at home and when traveling

6 years ago

check_circle

Verified Customer

star star star star star

Lenore Janoff Port Jefferson Station, NY

They have been very responsive (just wish respond time could be a little faster)

6 years ago

check_circle

Verified Customer

star star star star star_border

Diane Redmond, WA

We're on the west coast and the company is on the east coast and there was confusion about gettin those things set up.

6 years ago

Reply from Medical Guardian

Diane, thanks for the review. Sorry for the confusion surrounding time zones. Hopefully, we have been able to resolve all of your issues and get your unit set up for you. If you have any other questions or concerns that still require attention, please feel free to reply directly to this message. Any information shared in your response will not be posted publically. Have a great day!

Dec. 6th, 2018

check_circle

Verified Customer

star star star star star_border

Anonymous Sweet Home, OR

My mother has fall protection on it and she sets if off once in a while and so far people have been nice about it.

6 years ago

check_circle

Verified Customer

star star star star star

Halcyon

When I'm going to be home for a while, I charge it because it stays for three days.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Any question I had, they answered it, even after I bought it and had questions, they answered them.

6 years ago

check_circle

Verified Customer

star star star star star

Merce Mithl

I called once to check it and there were very nice people. They called to check what was going on.

6 years ago

check_circle

Verified Customer

star star star star star

Gwendolyn Dallas, TX

Medical Guardian's customer service representatives were really nice and courteous over the phone.

6 years ago

check_circle

Verified Customer

star star star star star

Eleanor West Chester, PA

The price offered was reasonable to me. It solves my problem of being home alone.

6 years ago

check_circle

Verified Customer

star star star star star_border

Andrea

Customer service is very attentive and understanding of my needs. I get prompt responses when I do test it.

6 years ago

check_circle

Verified Customer

star star star star star

Addie Lamar, MO

The device is very convenient. Customer service answers every question I have had.

6 years ago

check_circle

Verified Customer

star star star star star_border

D. Heeter Bradford, OH

We have not had to use the system yet so I have no real test. However, customer service has been very helpful.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Kara Bloomville, OH

When we tested after having it for a month, it was set up as another's name in a different state. My mom was not safe like I thought.

7 years ago

Reply from Medical Guardian

Kara, thank you for the review. We are sorry that your mother's experience was less than perfect when she first tested her device. We certainly understand your concerns and would like to look further into your mother's situation if this issue has not been resolved. So we can better research her particular situation, would you be willing to help us locate her account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we can look into her case more thoroughly. Thanks again for reaching out and we hope you both have a great day!

Dec. 5th, 2018

check_circle

Verified Customer

star star star star_border star_border

Heather Frisk Carlton, MN

I received an email stating that there was a payment failure, and never received that the issue was fixed. Very disappointed.

7 years ago

check_circle

Verified Customer

star star star star star

Sally Hills Tucson, AZ

Once when I was testing the device, my land line went down, but they contacted me on my cell phone.

7 years ago

check_circle

Verified Customer

star star star star star

Judith Boggs Tucson, AZ

fast response,sensitivity, Fall detection sensitive. Rather have it sensitive than not!

7 years ago

check_circle

Verified Customer

star star star star star_border

David Foster Derby, KS

Sort of unhandy needing to carry extra device on belt while away from home. Forget to put on at times

7 years ago

Reply from Medical Guardian

David, thanks for the review. We offer a variety of products to meet a variety of needs. If you are interested in a more all-in-one wearable device, we have other options that may work better for you. Simply reply directly to this message if you would like for us to reach out and discuss additional device options with you. Have a great day!

Nov. 29th, 2018

check_circle

Verified Customer

star star star star_border star_border

Betty Lou South Elgin, IL

The last time I did the check it took several rings for them to answer. I was hoping for a quicker response when the phone rang.

7 years ago

Reply from Medical Guardian

Betty, thank you for the review. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. If you would like for our Customer Care team to look further into your concerns, please reply to this message with some additional account information to help us locate the account in question. Any information shared in your response will not be posted publicly. If you could provide us with the user's full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out!

Nov. 29th, 2018

check_circle

Verified Customer

star star star star star

Carol Dallas, TX

Customer support is very good. They were helpful in explaining everything to me.

7 years ago

check_circle

Verified Customer

star star star star star

Ruby Logansport, IN

The alert device provided is very convenient. It is offered at a reasonable price.

7 years ago

check_circle

Verified Customer

star star star star star

Cleora Naperville, IL

The device is easy to operate for anyone. We haven't had any problems with the service.

7 years ago

check_circle

Verified Customer

star star star star star

Ernest Ray Roanoke, VA

The only complaint I have about Medical Guardian is the amount of emails that I receive from them.

7 years ago

check_circle

Verified Customer

star star star star star

Clifford Idaho Falls, ID

Customer service Is very polite and easy to deal with. The device is compact and functioning.

7 years ago

check_circle

Verified Customer

star star star star star

Janet Tiffin, OH

The device is too easy to set off. Just drying off with a towel set off the alarm.

7 years ago

check_circle

Verified Customer

star star star star star

Theodore J Spokane, WA

The device is durable and functional. Customer service was helpful in getting everything set up.

7 years ago

check_circle

Verified Customer

star star star star star

Mary Omaha, NE

Every time I call, they understand my needs, and help me resolve any concerns that I have.

7 years ago

check_circle

Verified Customer

star star star star star

Joan Saint Paul, MN

Customer service is quick to get a gold off. The device itself is very responsive.

7 years ago

check_circle

Verified Customer

star star star star star

Isabela Modesto, CA

When my mom pushed the button, there was a quick response and I was thankful for that.

7 years ago

check_circle

Verified Customer

star star star star star

Jennie San Francisco, CA

The initial set up was pretty good, I don't really have any other experiences with them just yet.

7 years ago

check_circle

Verified Customer

star star star star star

Alice Cave City, KY

I am happy with the response I get when I need help. It seems to be good quality as far as I know.

7 years ago

check_circle

Verified Customer

star star star star star

Daniel Pocatello, ID

They've always answered our questions and they helped with the installation over the phone.

7 years ago

check_circle

Verified Customer

star star star star star

Anonymous Cedar Falls, IA

When I pushed the button, they answered right away and asked what they could do.

7 years ago

check_circle

Verified Customer

star star star star star

Karl Peninsula, OH

My uncle accidentally used it and we got a quick reply. It's easy, simple, and they are friendly.

7 years ago

check_circle

Verified Customer

star star star star star

Norma Jean Laneville, TX

Customer service has been very helpful. I looked into Medical Guardian because of the built in GPS.

7 years ago

check_circle

Verified Customer

star star star star star

Diane Fort Worth, TX

Customer service answers all of my questions. The device is convenient and portable.

7 years ago

check_circle

Verified Customer

star star star star star

Helen And Richard Seattle, WA

The device is easy to use and convenient. Customer support has always responded quickly to me.

7 years ago

check_circle

Verified Customer

star star star star star_border

Angela

Medical Guardian offers a reasonable price. I don't like the wrist device that much because it keeps getting undone.

7 years ago

Reply from Medical Guardian

Angela, thanks for the review. We offer a variety of product options and may have something that better suits your needs. If you are interested in changing out your wrist button for another option, simply reply to this message. Have a great day!

Nov. 16th, 2018

check_circle

Verified Customer

star star star star star

Doris

Medical Guardian offers the best for the price. Tested out the service and I was satisfied.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael G.

Medical Guardian dropped the ball in sending the device in a timely manner. They also messed up charging us for the device. They don't seem to know what is going on. They also do not seem to be a well run organization.

7 years ago

check_circle

Verified Customer

star star star star star

David

The device is made of good quality, and is convenient to use. Customer support is friendly.

7 years ago

check_circle

Verified Customer

star star star star star

Elinor

Customer support responds immediately and has the answers to all of my questions

7 years ago

check_circle

Verified Customer

star star star star star

Gary

Medical Guardian does a great job at sending out emergency services and responding.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

The only time I've used it is to test it and I thought it took a long time to answer. I think it was about fifteen minutes before they answered.

7 years ago

Medical Guardian Reviews