Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Mary Bauxite, AR

I haven't really needed any customer support, but when I did call, everybody answered the phone.

7 years ago

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Verified Customer

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Malinda St Louis, MO

As soon as I pushed the button, they came right on and asked if everything was ok.

7 years ago

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Jean Avilla, IN

If we ever have a problem, they're just right there to help. The device is convenient.

7 years ago

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Verified Customer

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Frank Halethorpe, MD

I've never had to use it, but I don't have any concerns with it. It's comfortable as well.

7 years ago

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Ralph The Bronx, NY

Whenever I call them they always answer and resolve the problem, it's working pretty well.

7 years ago

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S. Pittsburgh, PA

When I use the device, they answer right away and get paramedics to me in a few minutes.

7 years ago

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Deborah Asheville, NC

It seems simple to use and it was pretty easy to set up. It's been a good experience.

7 years ago

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Kathi Plano, TX

It's an easy system. I just keep it on and I can trust that they are always there.

7 years ago

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Anonymous Shreveport, LA

The service is cheaper than others. It is loud enough for people to hear all around the house.

7 years ago

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Verified Customer

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Joyce & Jonny Statesville, NC

They've been awfully nice to us and so far I have been very pleased with this company.

7 years ago

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Anonymous Westland, MI

When I fallen and had to use it, they were very efficient. It came out to a good resolution.

7 years ago

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Verified Customer

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Colrisse

Customer support helped me replace one of my medical devices which was very helpful.

7 years ago

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Nancy Granbury, TX

I am very happy with the company. It is very convenient to have the device around my neck.

7 years ago

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Verified Customer

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Dorothy Appleton, WI

It's not too convenient to have to bring something extra around with you. If I could go with just my medical alert device, it would be better.

7 years ago

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Verified Customer

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Bettie Louisville, KY

The device is comfortable, it simply hangs around your neck. The response to calls is immediate.

7 years ago

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Anonymous

The device works most of the times. They charge me $5/month as insurance in case the medical device doesn't work. This doesn't make sense to me.

7 years ago

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cherylan pitman Charlotte, NC

Customer service is nice, and professional. The device itself is small and portable.

7 years ago

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Annette Louisville, GA

Customer service is always answering my questions and concerns when I have them.

7 years ago

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Peggy Chireno, TX

Customer support was helpful when I needed to set everything up. I am very happy with the service.

7 years ago

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Joann And Gerald E Oakley

It worked properly the one time I had to use it. I fell, and they came here right away.

7 years ago

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Verified Customer

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Juanita

I haven't had to use it yet but if it goes off accidentally they call me to make sure I turn it off.

7 years ago

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Portia

I haven't really spoken to them since the initial set up, but they were very nice.

7 years ago

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Virginia C

When I checked in, they were very polite. I haven't had to use it, but it's on me all the time.

7 years ago

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Elaine

I got sick and had to get help, they responded in good time and came right away to help me.

7 years ago

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Dorothy

When I was testing it, they came right on and I told them I was just testing it.

7 years ago

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Mary

About a month ago I pressed the button and they got here as quickly as they could.

7 years ago

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Robert

I use it every day and it is comfortable. I put it off accidentally one time and they were calling within a minute.

7 years ago

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Sue Wichita, KS

I hardly use it, but I wear it all the time and I feel very comfortable wearing it.

7 years ago

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Verified Customer

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Deborah San Marcos, TX

I have not had to use it yet, but it's comfortable, attractive, and easy to use.

7 years ago

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Verified Customer

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Leo Clearwater, FL

It went off twice and I got a call either on my phone or the microphone they supply immediately, so I would say that's great.

7 years ago

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Elizabeth Port Orange, FL

Originally, they answered all my questions. They call me on the phone and it's easy enough to use.

7 years ago

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Donna Metamora, MI

It's a good device and seems to work well. They're also pretty good people, they seem pretty nice.

7 years ago

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Ruthann Valatie, NY

The woman who came over the machine when I accidentally pushed the button was very nice.

7 years ago

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Faye Omega, GA

When I tested it out, I had no problem getting the operator right away. They're a good service.

7 years ago

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Faith Allison Park, PA

I wish the device had a watch with it, so I could carry more than one thing on my wrist.

7 years ago

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Salvador Vacaville, CA

It's affordable and excellent. One time my husband fell, and they called us right away.

7 years ago

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Bob Carterville, MO

If you tap on the button they'll be there. They always respond, whether it's a false alarm or not.

7 years ago

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Anonymous Louisburg, NC

I don't like the necklace, I want to change it. But, whenever I test it, they've always been courteous.

7 years ago

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Anonymous Houston, TX

They call you right back, I think it's really nice knowing they have everything in order.

7 years ago

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Verified Customer

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Laverne Reinholds, PA

They are really prompt and explained things simply to me so that I could understand it.

7 years ago

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Arthur Murfreesboro, TN

During the set up process, Medical Guardian's support explained everything very well.

7 years ago

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Louisa

The device is easy to use, and customer service has been very responsive to questions.

7 years ago

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Anonymous South Bend, IN

Customer support gave me a lot of information over the phone and made it easy for me to understand.

7 years ago

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Robert

Medical Guardian is a very good system. Customer service is very kind and understanding.

7 years ago

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Ruth Aurora, OH

I like the availability which Medical Guardian provides. Very satisfied with the service.

7 years ago

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Anonymous Pelham, NC

The price is right, and customer service is very nice. They aren't pushy at all.

7 years ago

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Nancy

It's a little pricey for what the service offers. It can be a little confusing to use.

7 years ago

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Ruth Fairchild, WI

I am very satisfied with the service. It is very convenient, because I can use it on my wrist.

7 years ago

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Neva R Pensacola, FL

The device is very comfortable and accessible. Customer service was very helpful in setting up

7 years ago

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Rosalie Levittown, NY

I pressed the button and it took 20 minutes until somebody responded so I was very unhappy. I'm trying toget something fixed on my device and I've been unable to locate the right people.

7 years ago

Medical Guardian Reviews