Name: Medical Guardian
Rating: 4.1

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Dan McNair Rancho Cucamonga, CA

I called to make a change on my credit card info, as I entered it incorrectly. I was pleasantly surprised to get a customer service agent right away. I mean fast! And she was so nice, and so helpful. She was able to pull up my info so quick too. I haven't received my equipment yet, and so far I am VERY impressed. If this is normally how things go, I can't be more satisfied that I selected Medical Guardian. Keep up the good work! Thanks!

8 years ago

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Yvonne Katzman Jacksonville, FL

my experience with Tim one of your reps was Great! He was patient and not pushy. My father had a fall before we could purchase the alert. So my purchase was delayed until this past week from October 2015. Tim was helpful and as our needs changed he answered all my questions. We finally ordered the alert this past week and it is expected to arrive at my fathers' early next week, I am hoping it will relieve us of some worry in this delicate time with my 91 year old father. Thank you so much and I would say give Tim a raise. Happy Holidays! Yvonne

8 years ago

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Pamela R Arnold Ocala, FL

This experience with Medical Guardian has been very easy and most reassuring. It is a difficult decision which company to use. However, Medical Guardian truly had the best offer and record. I received my kit yesterday and had no difficulty setting up and testing. The employees I have interacted with have been very helpful, personable and professional.

9 years ago

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Kathleen Grbac Hillsborough, NJ

I hope that this product is as helpful to my 90 year old father as "Tim" was to me. I can't remember the last time I had such a positive experience ordering an on-line product. Tim was knowledgeable, pleasant and could not have been more pleasant. It's nice to know that there are still people out there that understand the concept of work ethics. Awesome job Tim.

9 years ago

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bill Villas, NJ

So far so good, the rep. was great. Thanks Mike. Having a phone jack installed as I want this to be in central location in the home. My dad is happy with the idea of having this and so am I (peace of mind) We will be hooking it up and in a few days. Will up date review after that. Get both wrist and necklace buttons as he loves having the option as to what he'll wear.

9 years ago

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Teresa Boswell Chicago, IL

The medical guardian website was easy to work with and was user-friendly and I like the way I was able to make the purchase. It would have been helpful to have more information on the unit I purchased when it came to knowing about when the charge had expired and how it indicated that to the consumer. When it comes to your customer service rep Lenny I did not like his sales tactics he did not seem like he knew enough information about the unit did not listen to my concerns and was very pushy and his information didn't lineup with your website this was the only reason why I made the purchase through the website versus the customer service representative.

9 years ago

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Edward Heler Chicopee, MA

Yesterday I accessed your website to find information on your medical alert systems. I had a question and used your chat line to talk with a representative. I believe his name was Kevin. Anyway, he promptly provided the information I was seeking, assisted in the signup as I ordered your premium system, and then assisted with completing my record by listing the contacts who should be called in case of an emergency. Great experience. That is why I signed up with you.

9 years ago

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Rebecca Hughs Greer, SC

Guy called my home within 5 minutes of my submitting a request for additional info online. We talked a length about my specific needs and concerns. He answered all questions and offered additional considerations that we had overlooked. I would highly recommend and advise friends and family to talk with someone from Medical Guardian before making a decision on an alert system. Thanks for helping me and my father through this process.

9 years ago

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Brian Shaw Lewisville, TX

My experience with Medical Guardian was excellent in all respects since the initial phone call. The salesman was very pleasant and knowledgeable. He answered all my questions in such a manner that the reply met or exceeded the intent to my query. I am awaiting receipt my device and anticipating setting up the system and learning how to use it.

9 years ago

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Phyllis Cunningham Ozark, MO

I first called in,, and talked with Michael in July. I liked what he told me, but wasn't ready to proceed. (Our community flooded twice in 2 days, then I left on vacation out of the country for 10 days.) I asked him to call me first part of August, which he did. Once we were able to visit, I made the purchase. At this time I'm just waiting on the product. Mike has been very helpful, and gave me his personal contact number to reach him first should I have any questions or concerns. Thanks, Mike!

9 years ago

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karen antoine Melbourne, FL

Rob was very helpful and spent a lot of time with me due to my many questions, and the situation with my mom as she is a "snowbird" living in two different places during the year. After we finished with the order, I did have a couple more questions, and called leaving him a message. He promptly called me back even after leaving work, and the next morning, he had already gotten the answers to my questions, and called me to pass on the information. Thank you, Rob, for your professionalism., and your going beyond the call. I look forward to the peace of mind of knowing my mom is safer now when she is alone.

9 years ago

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Rosemary Memphis, TN

Very helpful person to facilitate the purchase of the system - Took longer to be delivered that originally expected. Set up was easy - my mother is hard of hearing so she has some difficulties with understanding the person speaking to her from the monitor. The call button seems to be kind of sensitive for my mother and she has had several false calls. We are still working on that. Mother is afraid that she will accidentally press the call button and will have emergency people in her bedroom at night before she realizes she has called for someone. Are happy to have this service but still waiting to see if it will work well for us.

9 years ago

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Ransom Weber Yucaipa, CA

Before purchasing a home alert system for my wife, I was going to contact a minimum of 3 vendors. I first contacted Medical Guardian and and after getting in touch with Mike who was professional and outstanding in explaining the system and in answering all of my questions and concerns, I decided there was no need to contact any other supplier! purchasee comonies;I

9 years ago

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Cheryl Vienna, VA

Mike was persistent but patient with me while I struggled to convince my dad that he needed the service so someone was looking out for his well being 24/7/365. The system was easy for my dad to set up and get started. Only problem was that the lockbox promised did not arrive with the unit. My follow up email asking about it was unanswered. I am thrilled to know that someone is keeping an eye on my dad while still granting him all the freedom he wants to live his life. He can shop, do yard work, golf and drive and he can get help if needed. It gives me and my sister wonderful piece of mind. Our grandmother suffered a stroke and lay in her house 3 days before she was found. Thanks to Medical Guardian we know that fate will not befall her son.

9 years ago

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Joseph R Duffy Riverside, CA

I just received mine yesterday and decided to test it in the other side of the house. When I pushed the button it told me that if I wanted to cancel the call push the button twice holding it down for 7 seconds on the second one. I did that but a few minutes later I got a call from the fire dept. that paramedics were on their way. I told her it was a test but she said I had to tell Guardian that it was just a test so that they could cancel the alert. I did that but a minute later the paramedics were at the door. It was embarrassing but at least I know that I will get help quickly. The next time I test it I'll stay on the line until they answer so I can tell them it's a test.

9 years ago

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Nancy M. Wright Allison Park, PA

I am very pleased with my Medical Guardian. I feel once, soon after I got it and it was only a matter of seconds before someone called to make sure I was alright. Another time, twice in fact, I bumped the button and immediately someone came on to see if I needed help. Both times I felt a little foolish, and yet very comforted to know that it really works! I am very thankful that I purchased the Guardian. Many thanks too, for all those who answer calls.

9 years ago

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Ken Abbott Melville, NY

Website was informative and helpful. The live chat helped me to discover options and prices that were not listed on the website. Jeff was very helpful and he gave me a direct phone number to contact him. After discussion with other family members I called him directly and got the product I wanted at a price lower than the website. When I got the confirmation email I discovered that 2nd day shipping was available and I called Jeff back and he was able to update the order and get the unit shipped 2nd day. Jeff was very informative and understanding. As a former police officer he sounded convincing and honest. I looked up your company on BBB and the A+ rating reassured me. My experience so far with your company has been great. I only hope that it continues to be so positive and that we never have to rely on your device. I believe that the service will be there if the need happens. I'm impressed so far, please follow through.

9 years ago

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Marion Yohn Baltimore, MD

I am so impressed with the Premier Guardian because of the help I received from Mike Rosenberg. He was so patient, answered all of my questions and gave me much confidence that I will have the best system available. I consider him my personal rep and can call him at any time with any question or problem. I have received my unit and can't help but feel I am the best hands possible and available. Someone in my condo building received different system today, and I feel they have been cheated. I am going to find it hard not to brag about my Premium Guardian.

9 years ago

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Mary Agnes Boni Winnemucca, NV

I worked with Jason. He was wonderful to work with. I told him I had to confer with my mother before "we" made the decision to buy the product. He made one follow up call, then let me make the decision to call when we were ready. He did not hound me or bother me with lots of follow up calls. I really appreciate that. He answered all our questions, gave suggestions and honored our decisions... no pressure, very nice!!!

9 years ago

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Lois Wheeler Cabot, AR

Lady was very courteous and helpful and I got the medical alert with GPS in one week. My only complaint is that the cord that you wear around your neck is clunky. I am short and it would fit a VERY tall person and by the time I adjusted it I have a couple black plastic things showing about all the time. The cords should be made to the size of the person..

9 years ago

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Barbara Wright Sunbury, OH

Checked info on internet..Jonathan imediately contaced me w/all the necessary info. After comparing w/other options I called him back on Jan. 29th to place my order. He was extremely polite and informative. Anwered all questions in a easy to understand manner. Also gave me client service number & acct number for future reference. He is a deffinete plus for your organization.

9 years ago

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Georgia Bierholm Coeur D Alene, ID

I was assisted by Jim, who was vey professional, knowledgeable and thorough in explaining everything to me. He was patient with my questions, giving me all the time I needed to assess the facts, follow-up with additional questions, etc. He described the equipment and how it functions (giving actual usage scenarios). He gave a very detailed explanation of the services Guardian provides. I look forward to receiving my medical alert device.

9 years ago

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Zubin Sethna Jackson Heights, NY

Just started looking into a medic alert system for my mother. On the web site, I sent off for information. Before I knew it, Kevin G. called me to discuss my options. He answered all my questions. I was not ready and wanted to do some more research. No sales pressure and when I was ready, I contacted him via e-mail to answer some more questions. Once again no pressure or hidden costs. Everything is on the web site and did not feel like I had to get a call just to be pressured to buy.

9 years ago

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Sunny Brave Cedar Park, TX

Avant was very personable and helpful when I asked questions. I only caught him once "out of character". When a person has to be "in character," I get doubtful about their sincerity as a CS rep. Also, there were two things that did not set well with me: I did not get a confirmation e-mail immediately nor a charge to my credit card until Monday. That means that you may have the inability to "do business" properly on the weekend. If that is the way your system is set up, it might merit some review. Avant told me that I would get free two day shipping and that the equipment would be here Tuesday. I just now got the tracking number and it isn't even registered as being picked up yet. Knowing how UPS does business, that means it may arrive tomorrow but most likely, it will be Thursday. I also was not given the option of paying one month. It was four months or nothing. How is that different from a "contract" of sorts? Your Internet reviews are excellent but I am not impressed so far. It makes one wonder if the service would be like 911 putting a person on hold when they call.

9 years ago

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Sharon Bart

My experience with your customer service/sales person Chris DiLullo could not have been better. He was well informed, extremely courteous and helpful. It was a pleasure to speak with Chris. He was able to answer all of my questions and concerns and provided me with his direct line to get back to him should I wish to proceed with the order, which I ultimately did.

9 years ago

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Jack Washington, DC

After extensive online research and phoning several companies, I settled on Medical Guardian. This was in part because of the assistance of Ellen Walker, their knowledgeable salesperson. Medical Guardian provided the services I wanted for my mother without trying to add on other items or providing cheap discounts and inducements. I feel much better about being six hours away from my 85 year old mother knowing she has this extra protection from Medical Guardian.

9 years ago

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Sarah Jane Billington Bristow, VA

From initial assistance with our phone call to inquire about this system to the polite, patient, and personal activation assistance, Medical Guardian wowed us with their helpfulness, personal interest, and professional representation of their company, product, and promise of exceptional service. I have peace of mind knowing Mom is able to summon help if I'm not by her side and she needs assistance. Thank you.

9 years ago

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Eric Lloyd

Thank You Medical Guardian!!! I have delt with a lot of companies in my life and have never experienced customer service like I have with this company. your customer service advisor Harry is courteous, compassionate, and a real pleasure to talk to. Harry was very knowledgable, helpful and understanding. medical guardian has given me peace of mind when I'm at work and my father is home alone. He is safe thanks to Medical Guardian. You are a life saver. Thank You, I plan on being a long term customer to your company. This company is 2nd to none. I rate you 10. Thank you again!

9 years ago

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Yvonne Maher Albuquerque, NM

I was so grateful that you called to assist me with the information I requested. Guy was so very understanding & knowledgeable of the circumstances in providing this service! He was so kind and made me very comfortable in assisting me to make the right decision for giving me that feeling of security .I felt like I was having coffee with a caring friend. Thank you Guy, I'm excited for my unit to arrive. Peace is a priceless Gift! You helped me make the right affordable decision.

10 years ago

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Rick Somerset, PA

The sales rep. Michael was very helpful and explained all of the different systems to me. I purchased the mobile system for my mother to use and she is relieved to have a system to get her help quickly if she needs it. After reading all of the reviews and researching the different companies I feel happy with the product. The system arrived quickly and was easy to set up.

10 years ago

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Osvaldo Miami, FL

After shopping around for some time, I found Medical Guardian was the best in meeting my requirements. I called and spoke to Jason. He was courteous, helpful, and answered all my questions professionally and with much care. He is great!! I am looking forward to receiving the equipment for my mom in the next few days. I am sure paying for the whole year in advance was the right decision. Thank you so much Jason!.

10 years ago

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kathy krause Boulder, CO

we haven't received the prod. yet but the sales lady was amazingly helpful and knowledgeable...her father even uses the device. Put me totally at ease and then let the product and her service and first hand knowledge sell me on the product. No high pressured salesperson standing behind their product, just the true business and rating/reviews... I am still getting calls back from the competition after buying from the best!!! Thank you for the true sales customer service which makes me feel absolutely comfortable putting my mom's life in this company's hands

10 years ago

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Ann Charlottesville, VA

Joe was very helpful, professional, and caring. He answered all questions we had and was very knowledgeable about your products. It was very easy to sign up and we are looking forward to the ease of installation promised by Joe. The only question I have (I didn't think of it while talking to Joe or I am sure he could have answered it) was when we should expect to receive the shipment. Thank you for making this an easy process!

10 years ago

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Luiis Los Angeles, CA

Very satisfied with customer service by Kevin Glim. Kevin showed his consideration for my personal situation and was always compassionate to my very delicate situation with my family member. Kevin reassured me of all vital information related to delivery and did an awesome job to keep me informed on tracking the items ordered. Highly recommend this product based on past experiences and the great people skills I received from this representative. Great relief! Many thanks!

10 years ago

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Weyland Burns Phoenix, AZ

Tracy answered every question and even those we didn't know to ask. He completely covered every aspect of the system and our needs. He did it in a manner of providing information and not a high pressure sale. I purchased this service for my mother and as I told her you don't know you need it until you do need it then it is to late. I reviewed a number of other vendors and this had the best bang for the buck.

10 years ago

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Ivy Brown Memphis, TN

I set this system up for my 90 year-old mother. We both have peace of mind knowing this is a reliable resource. Recently, my Mom was relaxing on a lounge chair on her porch with the house door closed. She must have adjusted her position which accidentally set off the fall detector. Mom did not hear the monitor inside the house calling to her. Neither did she hear the Call Center calling the house phone and my cell phone was left in my car while I was out doing errands. No one was available to relay that Mom was safe at home so the local EMT's in her town were dispached to her home. You can imagine my Mom's surprise to find three EMTs hovering over her on her porch when she was perfectly fine. Now Mom knows how reliable the system is and also to take her cordless phone with her when she is out of earshot of the monitior. Also, Mom tapes the monitor to her PJ's at night to prevent false alarms if she changes positions in her sleep.

10 years ago

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Keith Granell

So far 2 of the emergency devices have not worked properly - either not auto-responding to falls nearly consistently enough - and the charge indicator is also not reliable. The device is supposed to blink to indicate that it’s charged - blinker doesn’t seem to work. We’re waiting on the 3rd one to be sent right now, but we would expect higher reliability for these emergency devices. The most recent emergency call was re-routing twice before action was taken.

5 months ago

Reply from Medical Guardian

Hi Keith. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jun. 14th, 2024

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Verified Customer

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Reese Alliance, OH

Very reliable, user-friendly, and comfortable to wear. Great purchase decision. Requires some maintenance but is worth it for safety’s sake.

8 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Reese. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 21st, 2024

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Verified Customer

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Mary

I had flown out of bed, and no one was here in the house, so I pushed the button and they came right away.

9 months ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 5th, 2024

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Verified Customer

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Robert Calabasas, CA

It is easy to use. Large enough to not be lost. When ever I test, it is always accurate to where I am

9 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Robert. We appreciate you being part of our growing community. All the best and stay well and safe.

Jan. 25th, 2024

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Verified Customer

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Terry

When I ordered it, the guy was nice. I tested it when I first got it, and that was it. We haven't needed it.

10 months ago

Reply from Medical Guardian

Hello Terry, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jan. 8th, 2024

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Verified Customer

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Anonymous

I've dropped it and it went off and they called me. It just went a few seconds and I told them I just dropped it and reset it. So it works real good.

11 months ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Dec. 5th, 2023

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Verified Customer

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Kyra

I just gave a little test a few days ago, but I haven't had to use it. I haven't had to use it or call in.

11 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Kyra. We appreciate you being part of our growing community. All the best and stay well and safe.

Dec. 5th, 2023

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William Goslin

The billing practices of Medical Guardian are fraudlent. They are taking advantage of senior citizens. I called to disconnect service as my mother was moving to assisted living and the service has not been disconnect. This month I was billed $443 dollars. They have a very poor snail mail disconnect process where you wait for them to send you a letter and then you send it back all the while you are paying for thier service. If you ask for a supervisor, they might respond in 24-48 hours. Please choose a different company as this company is like the "hotel california" you can check in but never leave.

6 months ago

Reply from Medical Guardian

Thank you for your feedback, William. We pride ourselves in pricing our devices as competitively as possible within the industry to ensure the protection we offer is as accessible as possible. Please call us and share your concerns. 1-800-313-1191. We look forward to speaking with you soon.

Jun. 14th, 2024

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Nancy Pladziewicz

I have had my Medical Guardian for 1 week. They said I could shower with it on and now my device does not work. I called their customer service line; waited 50 mins., 1 hour, etc., times 4X. I did a chat online, then guy called my h#. He interrupted me constantly and said he was transferring me to someone to help me quicker. After I told her my medical Guardian was not working, she hung up on me. I do not care if they are busy. I will wait my turn, but hanging up on calls when you do not know the emergency one may be having is inhumane. They are so nice when they want your money. I will be going with another company that will answer the phone on first few rings.

6 months ago

Reply from Medical Guardian

Hi Nancy, we received your review. We apologize for the longer than normal wait times you experienced when attempting to get in touch with us. If you have not had a chance to speak with us, our customer care team is happy to talk with you, as well as share other ways to reach us if this happens again. At Medical Guardian, we pride ourselves in providing a great customer experience, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 14th, 2024

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Verified Customer

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Linda

When I call, they're very helpful and they're very polite. I seem to have to charge it every two to three days because that red light keeps coming on.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Linda! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Sep. 29th, 2023

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Verified Customer

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Larry

I've only tested it by accident. I haven't officially tested it. I like the fact that it's there and if I do have a problem I can get help.

1 year ago

Reply from Medical Guardian

Thank you, Larry. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 29th, 2023

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Verified Customer

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Anonymous

The few times I dropped the device, they answered back right away and asked me to hold the button if it was a dropped device. So they responded to that right away.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Sep. 29th, 2023

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Verified Customer

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Mary

You guys keep in touch to make sure that we're happy with it and check to make sure it's working well. It's worth the money.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Mary. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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Verified Customer

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Dawn Satathite Albuquerque, NM

I didn’t like the buttons on the device. They protuded and I accidentally pressed one and didn’t realize it until someone was at my door. The system I now use have kind of recessed buttons. Also even if I were to call I could hopefully hear a response and talk to them through my neck device.

1 year ago

Reply from Medical Guardian

Hi Dawn, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 20th, 2023

Medical Guardian Reviews