Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Charlie Sonoma, CA

Our daughter, who is a nurse, recommended the service to us. We haven't had to use it, we just wear it all the time in case there's an emergency. It has been good so far.

6 years ago

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Verified Customer

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Charles Seagler Boyd, TX

I just saw their advertisement and went with it. My husband wears it when he walks around the house. So if he were to fall while I'm not there, he could use the button to get help. Funny thing is that the device is very good at telling me when the electricity goes off.

6 years ago

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Verified Customer

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Patrica Sosbee Dallas, GA

When I tripped and fell outside in the yard I pushed the button and help arrived shortly. I know that if anything happens again, they'll be here for me. It gives me security

6 years ago

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Verified Customer

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Anonymous Danville, IL

I got it for security in case I need help. I keep it on me all the time. The time that I needed them, they took care of everything for me. I've been very pleased with them.

6 years ago

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Verified Customer

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Rena Martin Milwaukee, WI

I have it on all the time, and I have never had to use it. My daughters decided on it for me, but I don't have any questions or problems; nobody has given me any grief.

6 years ago

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Verified Customer

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Anonymous Jordan, NY

My children decided on it for me. it's good, and I assume it's going to work. I'm happy with it, and I have recommended it, but it's up to them whether they need it or not.

6 years ago

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Anonymous Knoxville, TN

It just seems to fit what we needed. So far we haven't had to use it. They answered my need each time we called, and it seems pretty easy for her to operate.

6 years ago

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Verified Customer

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Marsha Berman Huntingdon Valley, PA

I saw some convincing advertising. I've called a couple of times to just test it and whatnot, and everybody's been very cordial. It's just very convenient.

6 years ago

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Verified Customer

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Marcyle And Walter Voigt Spencerville, IN

I usually use it mostly around the shower, in case anything happened, or if I have to carry something heavy down the stairs. I do feel safe having it if I ever have to use it, and it's around if I ever need it.

6 years ago

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Verified Customer

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Lena Kleman Port Saint Lucie, FL

I'm not really sure if it is the right medical company for me because when I push the button every month to test it, it takes seven or eight times. It says "the operator will be coming, the operator will be coming..." It takes so long, a person could drop over dead waiting for the operator to come on. I'm not happy with that and I wouldn't go with them again or recommend them. It shouldn't take that long. I think there's also lower-priced ones out there on the market.

6 years ago

Reply from Medical Guardian

Lena, thank you for your review. With regards to response time, you should get a response in under 60 seconds under typical conditions. We would like to look into your situation to ensure your device is working as it should. We will be in touch shortly to discuss your concerns. Have a great day!

Mar. 19th, 2018

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Verified Customer

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M. K. DeLand, FL

My equipment arrived and I was never able to get the lock box opened. I had three different men trying to do it. I called their office, I got the information, they showed me how, and it still didn't open, so that was never used.

6 years ago

Reply from Medical Guardian

M.K., thank you for the review. We're sorry that getting the lockbox open has been an exercise in frustration for you and the people who tried to help out. If you still need assistance with this issue, please reply directly to this message with your name, address and phone number and we will reach back out. Any information shared in your response will not be shared publicly and will only be provided to Medical Guardian. Have a great day!

Mar. 19th, 2018

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Verified Customer

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Nina Cundiff Boonville, IN

I wear it to work with me. My kids decided to get it, and I just feel safe with it. I think it can be depended on; If I call them, I know they will be there.

6 years ago

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Verified Customer

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Virginia Beck

I have it for my mother in law. They responded quickly when her bracelet broke. It's very easy to set up, it's wireless, it looks nice, and it's easily worn.

6 years ago

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Verified Customer

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Patricia Boatright Charlotte, NC

A friend recommended it. I prefer the bracelet one that looks like a watch. I've really never had to use it except for a test, but they are rapid'they answer right away.

6 years ago

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Verified Customer

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Phyllis Barnes Tyler, TX

It's on all the time, monitoring me. I don't have any trouble with it, I'm pretty satisfied. It's what my doctor was using, and I feel safer with it here.

6 years ago

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Leon Tonelson Nashville, TN

I looked at advertisements for different companies and this one seemed to work well for other people, so I went ahead and got it. I've never had to use it, I've only tested it. Customer support has been pretty good whenever I do that though.

6 years ago

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Verified Customer

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Morton Mendes

My wife did the research, and she was impressed by the testimonials. I don't use it too much; I'm generally in the house, but when I go out by myself, I put it on.

6 years ago

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Verified Customer

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No name

My daughter chose it. My husband hasn't had it that long and we haven't had to use it, but all the communication we've had with the people has been great.

6 years ago

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Dawn Zontok

I thought it was a good price, like $29.95 a month, but I was misled, and we've been getting billed $40 a month for it now. When you press the button, it rings about 5 times before somebody answers.

6 years ago

Reply from Medical Guardian

Dawn, thank you for the review. As far as how long it takes for your Home Guardian to connect with an operator, 5 rings sounds like it fits within our general expectation of under 60 seconds for connecting with one of our highly trained operators. We will reach out shortly to discuss your billing and to test your device to ensure it is working as it should. Thanks again for reaching out and have a lovely day!

Mar. 16th, 2018

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Verified Customer

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Helen Hagan Parker, PA

I needed somebody to look after my mother when I couldn't be there, and Medical Guardian was the first one to respond. I thought it was a little bit expensive. They could be a little prettier than what they are, but they're pretty functional, and I never had to have any repairs.

6 years ago

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Verified Customer

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Harold Pratt Slidell, LA

It's been satisfactory. I try to use it when I'm on my walks. I pushed the button accidentally and they came right on, and I told them everything was okay.

6 years ago

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Lee Waldo Miami, FL

I think their rating is one of the top of the market. I think that their price is right and service is excellent. I have not had the pleasure of using it, but they respond very quickly.

6 years ago

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G.S Milwaukee, WI

My daughter set it up for me. I haven't used it yet, but so far when we call them for something, they're there. They always answer the phone, and they always help; that's a big plus.

6 years ago

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Doris Jean Hanford, CA

I take care of the woman that wears this. She was by herself and I imagine she felt like she needed to have something like this in case she needed it. So far she's happy with it. She has never had to use it but I've helped her call them once a month to test it and they're pretty good. They could answer a bit quicker though.

6 years ago

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Verified Customer

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Janice Wade Easley, SC

I got it for my mother since I didn't need to have a contract to use it. She used it once when she thought she was having a heart attack. We pushed her button and it actually took over two minutes for them to answer the call. It shouldn't take them that long, especially if there's an emergency.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We, first of all, wanted to wish your mother a speedy recovery. Secondly, we would like to look more closely at the incident you mentioned here. A member of our Customer Care team will be reaching out shortly to discuss your concerns. Thanks again for the review!

Mar. 14th, 2018

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Peter Vanderslice Waldron, MI

It had the highest rating that I found. They called me yesterday and tried to sell me a wireless thing that was going to be 10 bucks a month, so I'm not really happy with the customer support.

6 years ago

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Anonymous Boyertown, PA

I am very new but so far I don't have issues. My daughter thought best to have this one after researching different outfits. I don't remember to check in every month to be sure the alert is working properly.

6 years ago

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E.M. Wesson, MS

My daughter was the one that picked it for me after I fell and laid on the floor for 10 hours. We both thought it was necessary for me to have something I could use in case I needed help. So far I haven't had to use it though.

6 years ago

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Verified Customer

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William Vanvoorhies St. Petersburg, FL

My wife picked this out for me and I always have it on. They are very efficient and quick. I fell once and it took them 15 minutes to get someone here to pick me up.

6 years ago

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Emmett Johnson Rogers, AR

My kids got it for me. Whenever I'm around the house I use it but it's no good after 600 feet, to go somewhere with it, but the guy told me you don't need it when you're going somewhere, because you've always got somebody with you. When you're at home alone is when you really need it, so that's the way I use it.

6 years ago

Reply from Medical Guardian

Emmet, you are correct that your Home Guardian will cover you within a 600-foot range and is made for use in and around your home. If you do feel like you need something for outside of the home, please reply directly to this message. We have additional products that offer protection both in the home and on the go that may better suit your needs if that's the case. Have a great week!

Mar. 13th, 2018

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Verified Customer

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Linette S Brandon, MS

I had to use it just the other day when I fell. I pushed the button and asked them to call my daughter so she could come over and help me. I get good service from them.

6 years ago

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Verified Customer

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Anonymous Miami, FL

I was looking online and looking for a medical alert bracelet. They were listed at the top and had very good reviews. Actually, they ended up contacting me first, so I just went along with it. The bracelet is very comfortable to wear, I use it all the time. The support I've gotten whenever I call them about things has been good too. However I have problems with the button and the alarms. They've called me in the middle of the night telling me that the alarm went off when I didn't press it. Once it happened at 12:30 at night. Luckily I answered the phone even though I didn't recognize the phone number on it. If I hadn't done that, they would've called the ambulance. I really don't know how any of the things could've gone off on their own. They haven't been able to explain those to me and because of that I'm not sure about renewing my contract anymore.

6 years ago

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Janet Sciffert Hudson, FL

I just joined in since I liked the idea of being able to take it with me when I'm away from the house. Since I just got it I haven't tested it, so I'm making arrangements to try it out every month. I want to make sure it's working okay. On a typical day I take the thing with me when I go out but it is hard to remember to do that.

6 years ago

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Verified Customer

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Jane Donison Carlisle, PA

The decision to get it was a family decision. I have not had to use it yet, but when I test it I get a response fairly quickly. I feel secure with it.

6 years ago

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Anonymous Elk Grove, CA

I got it because I could wear the thing around my neck, even when I went out. That way I could contact somebody if I needed to no matter where I was. I don't really like it much though. It's too big and I'd like it better if it wasn't dangling from my neck. It might be better if I could attach it to my clothing or to my waist band.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We appreciate the feedback. We may be able to assist you with your issues if we were able to locate your account. If you reply to this message with your name, phone number and address we should be able to look more thoroughly into your specific situation. Any information shared in your response will not be shared publicly and will only be provided directly to Medical Guardian. Thanks again for the review!

Mar. 12th, 2018

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Verified Customer

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Kenneth Louden Pendleton, KY

I was looking for a button with GPS on it, so I picked Medical Guardian. We haven't had to use it, but we test it every so often. They're always very courteous and helpful.

6 years ago

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Gerald Finstein Seal Beach, CA

I did some research on a couple of them and they offered the best value so I got it. I haven't had to use it except for when I test it once a month. I must say, they are slow at answering those.

6 years ago

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Linda Anguish Utica, MI

My oldest daughter got it for me. I wear the watch that goes on the wrist and don't even realize I have it. My only problem is that when I go out I keep forgetting to take the unit that goes with you.

6 years ago

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Mary Slade Tallahassee, FL

I had very close friends that had gotten this for their families, so I decided to get it too. I wear the button every day and every night. I've only really contacted them to do monthly checks and things go ok every time. The button is ok, just average.

6 years ago

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Louise Presto

My daughter got it for me. Apparently my bracelet malfunctioned and the sent someone to my house because they thought I needed help. I had the scare of my life when I saw a man standing over my bed, I almost died of a heart attack. That has never happened again, but if I ever need help I know they'll be there. That's always a good thing.

6 years ago

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E.W. Martinsburg, WV

I checked a couple of others out, and went with this one. I haven't used it yet, only to check to see if it works. I haven't had any problems, but money-wise I think they're a little expensive.

6 years ago

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Verified Customer

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Kathleen Pittman Panama City Beach, FL

I decided this was the best company for me because of its rating. I think it's a very good company, I recommend it to a lot of people. I wear the device all the time.

6 years ago

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Elsie Kiel Columbus, IN

I would recommend it to others, since I have no complaints. The only time we use it is when I'm not around and my wife is alone. We have not had a problem with it.

6 years ago

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Pamela Virginia Beach, VA

With Medical Guardian, my husband always has contact with someone. It has a limited GPS, so he can take it wherever he goes, and it's easy to get where he needs to go.

6 years ago

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Michael Haley Oracle, AZ

Their advertisement made it seem like they were a little bit better suited to my husband's needs. I thought the salesman had sold me the one with the GPS, but that was not the case, so when my husband fell, nobody knew. They also didn't bother to mention that it was serviced with AT&T, and in our little community you don't get AT&T very well, so half the time it was flashing red because there was no signal. When I talked to them about it they were a little bit rude, and when we went to cancel, it took them a week and a half to get me my shipping label, which is ridiculous.

6 years ago

Reply from Medical Guardian

We thank you for reaching out. We strive to make sure that we are getting customers the right systems to meet their needs and value the feedback you provided here. Because of feedback like yours, we are working on making sure that the AT&T service we use is more prominently featured on our website in the near future and also more clearly stated on sales calls. We are reviewing your experience to ensure that we can improve the overall experience for other customers going forward. Have a great weekend!

Mar. 9th, 2018

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Verified Customer

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Liwanag P Saint Charles, MO

I use it everyday when I'm alone. I haven't called for an emergency, but I think they'll give me good service if I need it. They're always available when I press the button.

6 years ago

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Dr Luis Santee, CA

I looked it up on the internet and it was the first result. I just wear the collar around my neck. I tested it, and it was really good. No complaints.

6 years ago

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Gerri Naples, FL

Once the team showed up without my having called them. This week someone phoned me asking what kind of medical assistance I needed. I called NOBODY.......what's going on? !

6 years ago

Reply from Medical Guardian

Gerri, thanks for the feedback. We would like to take a closer look at what is causing these false alarms in your case. In order to do so, we need a bit of additional information to identify your account. Simply reply to this message with the full name of the device user as well as some identifying information (address and phone number), so we reach back out. Any information shared will only be provided to Medical Guardian and will not be posted on . Have a lovely day!

Mar. 7th, 2018

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D.J.B. Peoria, AZ

Because the button on the bracelet needs to be recessed a bit It's too easy to accidently activate, and there's no way to cancel the call, thereby taking time from the operator who could be taking legitiment calls

6 years ago

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Mauree Wehrlin Hartland, MI

Good system only proble I have is when testing the pendants it takes up to 9 ' call in progress ' before a person answeres. I feel this is too long in an Emergency.

6 years ago

Medical Guardian Reviews