Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Elizabeth

I tested it and had an immediate response from a young man who asked me immediately what the situation was and I told him I was testing it at this time and wanted to be sure that I understood how it worked. He spent a second or two with me and explained everything and I was very pleased with that. However, I don't like the flashing blue light.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Elizabeth! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 26th, 2023

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Verified Customer

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Geraldine

They're awesome. They're quick to come on as they check with me. If I don't answer quick enough, they ring me. But I don't think it stays powered long enough. I put it on, but I don't think it lasts too long.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Geraldine!

Jun. 22nd, 2023

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Verified Customer

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Doris

They were able to talk us through how to set it up and how to test it pretty easily. The testing went very well, they responded politely and quickly and that was just a test. We've never had to use it in an emergency.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Doris! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 22nd, 2023

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Verified Customer

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George

Within the last month and a half or so, Dad took a fall while the house was empty and he used the device to get some assistance, paramedics and the police, and that was a valuable situation.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 22nd, 2023

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Verified Customer

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Lonnie Paducah, KY

I like knowing that I am suddenly incapacitated I will have help. Hubby is disabled and would not be able to get help. This device actually protects us both.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Lonnie! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 14th, 2023

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Verified Customer

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Sharon Dodge City, KS

I've tested it and the person does come on. They do ask if everything's okay and you can let them know you're just testing it. So that testing part works fine. It's when you ring it to find it, that's where the problem starts, because it never quits ringing and it keeps calling the customer service people. So that's one of the reasons why we stopped service. They don't know the answers to all my questions that I had and they couldn't help me troubleshoot why the thing kept ringing after ringing after ringing and wouldn't shut up.

1 year ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 8th, 2023

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Verified Customer

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Anonymous Huntington Woods, MI

They quickly respond and they answer my questions. I tested it and it works fine. I like it because it has fall protection and it's lightweight and I can wear it around my neck.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 8th, 2023

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Verified Customer

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Karen Graham, WA

It's expensive, but I feel safe with it. I just tested it the other day and it worked fine. It broke on me, it got caught on my dishwasher and it pulled out from the the rope around my neck.

1 year ago

Reply from Medical Guardian

Hi Karen, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 8th, 2023

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Verified Customer

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Anonymous Manitowish Waters, WI

The representative we worked with was very attentive and thorough and helpful. It broke for my dad. He called and said that it broke so my brother was able to get it back together for him, but I guess that was disappointing that that happened. Other than that, everything has been okay.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jun. 8th, 2023

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Verified Customer

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Stephen Bowie, MD

So far it's worked perfectly. What I don't like is that I've given them a bunch of referrals and they have yet to give me the $25 that they said they would give me. I accidentally tested it when I went to my sister's funeral in North Carolina. I had it in my pocket to show my relatives. And all of a sudden somebody's talking to me and I've got it in my pocket. And I realized that this Medical Guardian asking me if I was okay.

1 year ago

Reply from Medical Guardian

Hi Stephen, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 8th, 2023

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Verified Customer

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Mary Austin, TX

I wish the battery lasted longer because my mom's not real good about charging it and she has to charge it every five days. I gave them the correct information when I first signed my mom up and somehow they got it wrong and then I had to sign a sheet, send it back, and then they wanted me to do it again and we just can't keep doing that.

1 year ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 8th, 2023

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Verified Customer

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Joseph

Very efficient system. Microphone is so clear and loud. Whole process is so easy. My dad doesn’t mind wearing the pendant at all. Customer service is great

1 year ago

Reply from Medical Guardian

Thank you, Joseph. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 7th, 2023

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Ken Georgetown, TX

The mini guardian's size and price are good. Haven't had an emergency to know the full response. Test response time was good. Battery life is less than expected. Disappointed with Location History feature - can be days with no update and then can have 4 entries with same time and place.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Ken. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Jun. 7th, 2023

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Verified Customer

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Don Saint Joseph, MI

While my husband hasn’t yet needed to use it, he feels more secure as do I. I was out of town for 10 days and I was much more at ease knowing he had this.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Don!

Jun. 7th, 2023

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Verified Customer

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Anonymous Central City, NE

Any time that we've tried to reach out we've had a response. When we got ready to set it up after I came home, my daughter was very pleased with the reception that she had gotten when she ordered it in the first place.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 6th, 2023

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Verified Customer

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Jay Denver, CO

I find that it's easy and it makes me comfortable offering protection to Jay when I am at work. I also like it because when he gets in a shower I feel comfortable if I'm not home.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Jay! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 2nd, 2023

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Verified Customer

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Terese Lady Lake, FL

If I just press the button, or even if I lean on it wrong, somebody says, "Hello Terese, how can we help you? Are you in trouble?" They immediately respond.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Terese.

Jun. 2nd, 2023

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Verified Customer

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Marion Satsuma, AL

When I fell they they immediately called my son, which I had requested, and he was already on the way over here and it took him forever. They called me back and said that he didn't answer his phone, but he got here before anybody else. I thought they should have got a hold to him, but they said they couldn't.

1 year ago

Reply from Medical Guardian

Hi Marion, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

May. 31st, 2023

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Verified Customer

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Dolores Florissant, MO

It is easy to use. We have tested it and it didn't work on the initial test. We haven't had to actually use it yet for an emergency. They seem to be responsive.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Dolores. We appreciate you being part of our growing community. All the best and stay well and safe.

May. 31st, 2023

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Verified Customer

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Bernard Denver, CO

i bought this for my dad , his biggest fear was that he would fall and he would lay there , so he would not leave his room . He now has his independence back .

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Bernard! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

May. 16th, 2023

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Verified Customer

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Betty Durand, IL

The device is nice and it's fairly light in weight. I usually wear an undershirt under a blouse, so I put it in between, but I still know it's there if I need it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Betty. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 21st, 2023

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Verified Customer

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Carol Chicago, IL

Not only are they friendly and conscientious, they know their business and they know the product, and that's really important. And they're very friendly.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Carol! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 19th, 2023

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Verified Customer

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Charles York, ME

A couple of times early on I didn't realize I had hit the button. I had an operator asking me if I was alright, and it was encouraging to hear that, even though I was not intending to.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Charles.

Apr. 19th, 2023

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Anonymous Colorado Springs, CO

They respond quickly, and the woman who sold it was very knowledgeable. It's way too sensitive, it needs to be made so that someone has to really push it, not just run into something and it activates.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 18th, 2023

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Anonymous Brookings, SD

There have been sometimes when I inadvertently push the button on it and there's always been immediate response, even though it wasn't an occasion on where I actually needed support.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Apr. 18th, 2023

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Verified Customer

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Carol Eau Claire, WI

I wish I had a wristband for the device. They answered right away. They're always there. I've only used it when I wasn't intending to use it, but they answer right away.

1 year ago

Reply from Medical Guardian

Thank you, Carol. We appreciate your review, as we strive to offer our customers the best customer care possible.

Apr. 18th, 2023

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Verified Customer

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Daniel

I like everything about it. When I tested it, it worked fine. Because I live alone and I could fall, it became aware to me that I better have something to let me get help.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 14th, 2023

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Verified Customer

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Cynthia Fayetteville, NC

I had tried another company and they didn't send me what I want. I went to medical guardian and they were efficient. I got the product right away. I would recommend them.

1 year ago

Reply from Medical Guardian

Hello Cynthia, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Apr. 14th, 2023

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Anonymous San Diego, CA

The ease of communicating with them, telling me exactly how the process would work, through the purchase, getting it to us overnight, and the set-up, was phenomenal.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 3rd, 2023

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Verified Customer

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Breanne Beaverton, OR

We've just done testing, we haven't had to use it for a real emergency, but up until now we haven't had any issues and it seems to be working perfectly.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Breanne. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 3rd, 2023

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Carole Castalia, OH

I've only tested it a couple times and it worked fine and I've not had to use it otherwise. I have 2 or 3 friends who don't have one and have fallen and didn't get the help right away that was needed.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Carole!

Apr. 3rd, 2023

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Anonymous Litchfield Park, AZ

They seem very trustworthy. I have tested it a couple of times and it was an immediate pickup so that was reassuring to know. Quality is very good. No complaints so far.

1 year ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 30th, 2023

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Carole Harrison, AR

They're just there when I need them and that's all I want. I've tested it by mistake several times, but I have never had to use it yet. Thank goodness, but it works good.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Carole. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 30th, 2023

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Betty Smyrna, GA

I had a charger that didn't work and they got a new one quickly. Every time we've tested it, it's been fine and it was only used once and it worked fine.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 30th, 2023

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Ann Poughkeepsie, NY

It's been good. It seems great. I test it once a month, it's just that's I haven't had to use it for emergency, but I tested it, it works fine. I have no problems.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Ann!

Mar. 30th, 2023

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Allan Deerfield, IL

I hit the button by mistake but the response was very good. It provides a comfort that if you have a problem, you have a resource to deal with that problem.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Allan.

Mar. 27th, 2023

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Verified Customer

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Carol Superior, WI

I had a stroke and my husband works 7 days a week, so I feel comfortable having this protection for me. I know somebody is always there to help me if necessary.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Carol! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Anonymous Middle Village, NY

It's comfortable, I've had no problems with it yet. Usually when I had other ones, I lay down when I'm sleeping and it goes off and the fire department comes over but right now, it's great.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Mar. 27th, 2023

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Verified Customer

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Brenda Westfield, NY

Customer support is excellent. I tested it about three weeks ago and it was fine. The only problem I have is it doesn't always charge like it should, it doesn't connect.

1 year ago

Reply from Medical Guardian

Hello Brenda, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

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Arthur Lansing, MI

I think it's a good value. It's worth the cost and I feel more secure when I have. I just push the button and somebody answers. It's easy to use. Hangs around my neck all the time.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Arthur! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Mar. 27th, 2023

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Betty Tuckahoe, VA

I got it for my mother. She's near my home. It just gives me comfort that if I'm not with her. She has access to help. I have talked to them and they're very knowledgeable.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Betty! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Beverly And Bill Owens Cross Roads, AL

It gives me a secure feeling in case there was an emergency. I have not used yet, butt testing was satisfactory. There was a little confusion getting it activated. It was a little unclear about how to know when the device was fully charged. There is a blue flash every 30 seconds when I'm wearing it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Beverly And Bill. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 27th, 2023

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Sandy Bartow, FL

Every time I've called, somebody's been there. They've always answered my questions, e-mail me whatever I needed. If I'm not there and she hits the floor, I need somebody.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Sandy! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 1st, 2023

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Ruth Mesa, AZ

It was a valuable tool for me because my daughter needed to know that somebody would come if I did fall. And it gives the rest of the family a sense of security as well.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Ruth. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Ellen Elaine Florence, CO

I really like the fact of the security, that I can get help if I live alone, that all I have to do is push the button. I don't have anything I dislike.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Ellen Elaine! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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N. Box Springs, GA

My son is making me wear this thing because I'm old. I'm really not happy about it, but I'm wearing it every day. I do test the machines and so everything seems to be going okay. Just makes him happy. I never hear from Medical Guardian so it doesn't matter.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review !

Mar. 1st, 2023

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Verified Customer

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Anonymous Altoona, WI

I like the that I can keep it on my wrist all the time, not taking it off for swimming or for showering. I love that feature of it. I dislike calls in the middle of the night from Medical Guardian. I don't quite understand why that is being done and why it has to be in the middle of the night. I've had maybe 6-8 of those in the last few months.

1 year ago

Reply from Medical Guardian

Hi, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 1st, 2023

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Anonymous Solon, OH

I like that it's 24 hours a day, seven days a week. If I fall and there's no response, then they will contact, the local EMT's. I have tested it and it has worked properly. They're there when I need them.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Pauline Fresno, CA

I am not using it. I find it inconvenient because you gotta charge it and find that when I have to charge it, I'm not using it, so it's not a good thing to have. When I tested it the first time it was fine, but then the second time it didn't work properly. The people were very nice to talk to, very patient and understanding of the problem we were having.

1 year ago

Reply from Medical Guardian

Hi Pauline, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 1st, 2023

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Verified Customer

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Peggy Pico Rivera, CA

They answered right away. I'm concerned that it's not holding its charge for as long as I think it should. I test it every month. It has been a blessing.

1 year ago

Reply from Medical Guardian

Hello Peggy, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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