Name: Medical Guardian
Rating: 4.1

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Dennis Ellis Aurora, CO

I have fallen four times in the last year. I broke my left wrist in the last fall and am in a cast for at least 2 months. My health is very complicated since I have cerebral palsy and had heart failure which require medicine that makes me dizzy. The doctors are working with me to adjust the medicine but I still get dizzy sometimes. I searched numerous medical alert companies and found Medical Guardian to have the best equipment, most modern, best technology and one of the very few with fall alert technology. In addition, they had the best price. Since I have just purchased the system and not used it yet, I am not sure yet how efficient the system really is yet. The sales and customer service staff get an A+++ at this stage of the experience with Medical Guardian.

9 years ago

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Gayle Olson Newbury Park, CA

Jason was great. I innundated him with questions and he answered them all with expertise, patience and humor when appropriate. Unlike my first technician he did not push to close the deal (a practice that reflects poorly on the company and product. Desperation to sell is a red flag for scams- if your product is as good as it says then it should sell itself once the consumer is at the questions stage.) I usually prefer to order on line and avoid conversations with sales staff but was so impressed and confident after our conversation that I made an exception. I was also impressed when he made the offer to call him personally back with any questions and needs after the deal was made. It was not a sell and dump. We have yet to receive our unit but when we do- and if it works as expected- I will be sharing Jason's number with friends. I would give him my highest rating for great customer service. If he is a reflection of your company as a whole I have chosen very well.

9 years ago

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Mike sulpizio Philadelphia, PA

A+++ and Thank You! We researched All of the top 10 rated companies for features, cost and dependability. I would highly recommend this company over the others due to " fall down protection" with the mobile device. This is cutting edge technology that frankly... Is not offered by other companies at this time. We received excellent Customer service who answered All of our questions and concerns with professionalism. My Mom deserves the best and she got it at a Very reasonable price. Thank you Medical Guardian and your entire team. We will refer you to All of our Family and Friends who may need this Service.

9 years ago

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M Turpel

Johnathon Williams was my contact person. He was professional, knowledgeable, patient and endearing. I was not planning on pursuing the alert system from the U.S. side however, because of his friendly and compassionate nature I went through with the purchase with expectations that Guardian Medical Alert will offer me the emerge assistance I may need in Canada and my home in Florida. Johnathon is a definite asset to your company I believe. Many thanks!!!!!!!! I recommend this service and with exchange rates it has a lower cost with fantastic advantages with all the medical safety we need in emergency situations. Medical Guardian is Excellent and significantly surpasses our service providers in Canada.

9 years ago

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Sandy Tocher Anaconda, MT

I can't say enough about how accommodating the sales men that I worked with was. Johnathan was his name. I was very nervous about getting a system like this for my ill Mother. I had been looking for the right one for months and was looking on the computer at Guardian Alert. The next day I received a call from the company to talk to me about it. Johnathan was able to answer every question I had and put me at ease on the things I was nervous about. I am very happy I made the choice to buy the Guardian Alert to help protect my Mom incase of an emergency!! Thank You Johnathan and Guaurdian Alert!!

9 years ago

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Patty Burnette Jacksonville, FL

Mom finally moved local to me into an Independent/Assisted Living community. Even though I am more at ease there are people around, both mom and I would feel better with a medical alert system. I contacted Medical Guardian via the internet late one evening. I received a phone call from Mike the following morning @ 9:00 a.m. Mike asked what our needs were, was very knowledgeable about the products, explained the process and was very caring. After consulting with mom, I finally called back to order the unit at 7:00 p.m. - - Mike was still there but just leaving. He stayed to place the order so we would get the system in time for moving day. I truly appreciated Mike and all he did!!

10 years ago

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Janette Dallas, TX

I researched many medical alert services and Medical Guardian best fit my mother's needs. They were extremely accommodating, the equipment was easy to use and it gave our family peace of mind that the fall indicator necklace would activate even if mom was not able to push the alert button. The unit had a much larger receiving area than most others on the market. I also was impressed with the level of training of the response team members. As it turned out mom was only able to stay in her home about two months after beginning use of the monitor. There was no trouble with returning the equipment, no contract fee and I quickly received a refund of the prorated unused time since I had paid for a year in advance. This company was extremely professional. One note, be sure to keep all of the packing material when the equipment is received so it is easy to return the equipment when the time comes.

10 years ago

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Shirley Langfett Westminster, CO

I have yet to experience the use of the service and quite frankly, hope we don't have to. So, in all fairness, the only review I can give would be related to the sales call I received shortly after I inquired. The gentleman I spoke to who wound up selling the service was very easy to talk to, friendly, professional and informative. He answered all questions and filled me in on the areas I didn't see when I visited your website. I had already done side by side comparisons and knew what I was looking for so it didn't take much, as I was informed. There was no pressure from him and that was a blessing because I will generally not buy from pressure. I look forward to having peace of mind while I am at work or out and about, knowing that my Mom now has another option in an emergency situation, and a simple one at that, one she can handle and understand. Thank you for being an option for those of us who have our elderly, disabled Mom's living with us but don't have the luxury of being at home 24/7, thanks to our J O B's :) Sincerely, Russ Langfett

10 years ago

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Thomas McManus Gastonia, NC

Outstanding service from the first inquiry to set up. Chris DiLullo was very curteous, prompt and professional. He was able not only to answer my questions, but explained where I could understand your services. I received my system very quickly with the instructions being very clear and easy to follow. I made two calls to your technical assistance and they had me squared away within minutes. From the time I opened the box to having the system set up, tested with the pendant around my neck was approximately 30 minutes. My family now has peace of mind. Great experience and would recommend to others.

10 years ago

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Verified Customer

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Bernice Fort Myers, FL

Like the response being quick and easily understood. Does not hold a charger long enough and it seems it could look a bit nicer.

8 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bernice!

Mar. 4th, 2024

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Ann

The lanyard kept breaking or falling apart. I had to recharge every three days at least. The charging unit cord is too short. I learned that I did not have fall alert until I fell, but was able to get up on my own. I'm looking for another company.

4 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Ann. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Oct. 23rd, 2024

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Verified Customer

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Charlotte

I just tested it it worked and never had to use it yet. But emotionally, having it in the house takes a lot of pressure off.

9 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Charlotte. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 5th, 2024

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Verified Customer

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Charlotte

Never had to use it, but I had tested it. Like for the battery to last longer. It seems like it's just 3 to 4 days, and then I have to take it off. And of course, I'm not able to use it when I take it off to get it charged.

9 months ago

Reply from Medical Guardian

Hi Charlotte, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 5th, 2024

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Verified Customer

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Verlen

I don't have any complaints. Every time I've asked a question, they've been quick to answer it, so I feel very good about it.

10 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Verlen! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jan. 8th, 2024

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Verified Customer

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Anonymous

I'm completely alone and it just makes me feel secure knowing that even though my sister is far away, Guardian can let her know how I'm doing.

10 months ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jan. 8th, 2024

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Verified Customer

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Helen

Anytime I have had a question, it was answered immediately. And to me, it's important that I can get a hold of a person instead of a recording.

10 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review Helen! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jan. 8th, 2024

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Verified Customer

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Anonymous

She hasn't had to use it. They're pretty nice when you did call for the test, but she doesn't do that very often either.

10 months ago

Reply from Medical Guardian

Thank you,. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jan. 8th, 2024

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Verified Customer

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Anonymous

I've pushed the button by mistake a couple times and they've been very friendly. They're friendly, courteous, and knowledgeable.

11 months ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Dec. 5th, 2023

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SanDee Butler

Very upset, money was taken out of my account when system was not in use. Spoke with Lexis, after speaking to Kimberly. Lexis was so rude to me. I tried to explain about the money and she said, “This is not how this conversation is going to go”. I told her I was the customer and she had to listen to me. I asked for a manager and she said it could take up to 48 hours to get a call. What kind of business does business like this. This rude person needs training in communication skills or fired. One hour later I’m still shaking with upset. I have a bad heart and just had to back surgeries, plus three months in rehabilitation after back surgery. I’m moving and want my money back now! I’m calling my bank in morning and asking if this is fraud, due to you system not in use and your company stealing my money!

7 months ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 14th, 2024

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Verified Customer

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Daniel

I tested it once. That's been the only time I've really used it. I was able to connect with the office pretty easily. I could understand what there thinking and vice versa, so that worked well.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Daniel! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Nov. 20th, 2023

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Verified Customer

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Carolyn Anderson Toledo, IA

I have fallen several times and all but one I got a call to help me. They got my blood pressure shaped up so I'm not falling anymore, but I still have it on today. They have answered right away when I call in.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Nov. 8th, 2023

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Verified Customer

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Chin

It's for my mother-in-law. And I don't think they have any questions or problems or inconvenience that's going on, so she's pretty satisfied about it.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Chin! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Nov. 8th, 2023

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Verified Customer

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Eulalia

My husband fell down the stairs and the alert never sounded and he had it on. And then he fell again in the kitchen and it never sounded. And again, I think, upstairs, and it never alerted again. Somebody answered the phone when I called, but I really got no satisfaction when I made the complaint about the device. I'm disappointed. I'm looking into another technology that might be more efficient for him.

1 year ago

Reply from Medical Guardian

Hi Eulalia. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Martha

Thank God, I've never had to use it, and no one ever told me that I needed to test it. I have just been very curious as to why this mechanism goes off without provocation. I just don't understand why that happens. Which leaves me a little concerned because if it's not working and I fall, it's gonna think I'm okay and I'm not gonna get any help.

1 year ago

Reply from Medical Guardian

Hi Martha, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Linda

I think it's good quality and one time I when I first got it, I pushed the button and they answered. The only thing I'm not sure about is how far I can go outdoors with it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Linda. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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Verified Customer

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Raymond

Fast response. It's had to be replaced once because that little metal clip that the lanyard goes through broke off of the first one that I had, although I got one very quickly. I'm a very happy customer.

1 year ago

Reply from Medical Guardian

Hello Raymond, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 29th, 2023

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Verified Customer

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Tony

As soon as you press the button, they're right there and are usually pretty helpful. But I was surprised by two things. One is that the unit has a red flashing light all the time and it seems to work, but I don't think it should be flashing red. So we need to call customer service and talk about that. And then I also was disappointed to suddenly find that we were paying I think $61.00 or something for the kind of insurance on the unit when I don't think that figure was ever mentioned in the the sales part.

1 year ago

Reply from Medical Guardian

Hi Tony, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Donna

I have had to test it and they answered immediately. I did have trouble with the necklace. The device broke off of the necklace and they were quick to get it replaced for me.

1 year ago

Reply from Medical Guardian

Hello Donna, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 29th, 2023

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Verified Customer

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Bonnie

I had to call them about the device that wasn't working and they were able to fix it over the phone. I tested it and I got a response within a few seconds.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bonnie! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Sep. 29th, 2023

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Verified Customer

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Betty

The only thing is I don't wear the necklace because I'm afraid of losing it. But with the watch, even though it has the two little things and where you lock it, the rubber bracelet of the watch comes loose and comes off my arm. I'm not crazy about the rubber band part of it. I've had it come off a couple of times.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Betty. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Sep. 29th, 2023

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Verified Customer

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Anonymous

I like everything about the device itself. I haven't had to use it, so I guess that's a good thing. But I get calls from Medical Guardian wanting me to go over stuff and it's like, leave me alone. And then my experience with the guy that I called when I actually was buying it, I did not like him at all. So in terms of their customer service, I think you could use some work.

1 year ago

Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Chuck

I like everything about it and I use it all the time. I've never had to use it yet as far as an emergency goes, but I'm not having any problems with it. It could be cheaper.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Chuck. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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Verified Customer

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James

It does give me some security that I know that it's there. I can always push the button if I have an emergency. When I first started wearing the bracelet, I kept accidentally hitting the button but I have an ICD pacemaker defibrillator implanted and I'm kind of afraid to wear that. I don't know if there would be a problem, but I can't take that chance. So I keep the bracelet by my bed and I keep the other thing in the kitchen so it is available for my use if I have an emergency.

1 year ago

Reply from Medical Guardian

Hi James, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Rosemary

Paid for the whole year 453$ , the necklace wasn’t working when I tested it Another time when I pushed the button no one answered on the base & I hit the button for half an hour. Another time my Mom hit the button & Medical Guardian didn’t have the code for lockbox to tell EMS. Thank goodness neighbors had key. Today I pushed the button on the wristlet & no one answered the base. I was on the phone with service over 1/2 hr & still not working. She was trying to sell me another system. Never will I recommend Medical Guardian, you took the money & it doesn’t work, all a scam…

1 year ago

Reply from Medical Guardian

Hi Rosemary. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Sep. 15th, 2023

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Verified Customer

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barbara friend Mariposa, CA

Wearing Medical Guardian gives me a sense of security. I live totally alone in the middle of 30 acres. My neighbors couldn't hear me if I screamed as loud as I could.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Barbara! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 14th, 2023

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Verified Customer

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Lupe

This is convenient and easy to use. When I fell out in my front yard one evening, I couldn't get up and so I had to use the device to get someone to help me to get up.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 6th, 2023

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Verified Customer

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Frances

It's a good deal for the price. It's definitely more affordable than some of the alternatives. And it's been tested numerous times. We've never had to use it yet, but we have it here for emergencies.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Frances! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Sep. 6th, 2023

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Verified Customer

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Tomiko

The alert system does everything we needed to do. We tested it several times and it worked great. And Medical Guardian was quick to respond to any questions we had

1 year ago

Reply from Medical Guardian

Hello Tomiko, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 6th, 2023

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Verified Customer

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Joann

I like that I can shower with it on. They've called me a few times because it's gone off, and it's very nice that they do that, but I haven't had to use it, thank goodness.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Joann.

Sep. 6th, 2023

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Verified Customer

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Nester Paris, TN

I feel more secure with having this equipment. Customer service is wonderful. I would recommend it to anyone that was in need. I have told a friend about it

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Nester! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jul. 17th, 2023

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Verified Customer

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Lamar GA

To long to call one he has fell down. It was 1 hour b4 I hit the call on Sunday! Never have I received a texted message, which I paid for! When I receive the call from you it comes in as a telemarketer, goes to voicemail. Then you call my son, who is last on the list. I’m first! I will be changing companies & soon as I get my dad over this fall! Not pleased at all with this service! Not what I was told it would be!

1 year ago

Reply from Medical Guardian

Hi Lamar. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Jul. 17th, 2023

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Verified Customer

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Marietta Andrew, IA

We loved there service. We just used there service last Sunday and they called Emts .county 911 and me and we got Mom to the hospital in record time. Thank you

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 5th, 2023

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Verified Customer

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Justin Columbus, MI

Easy to set up and use. Have never had to use for an emergency, so can not rate on that total experience. Medical Guardian gives loved ones extra assurance that help will be available if needed.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Justin. We appreciate you being part of our growing community. All the best and stay well and safe.

Jul. 5th, 2023

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Verified Customer

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Helen

They're immediately there to talk to you. If you push the button or accidentally push the button or whatever, they're there immediately to find out what the issue is.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Helen.

Jul. 3rd, 2023

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Verified Customer

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James

I'm pleased to have a backup, if it were not for Medical Guardian, I do not know what would serve this purpose. It's the only thing I know of that gives me that security.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review James! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jul. 3rd, 2023

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Verified Customer

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Mary Norristown, PA

I like that I can push the button and get help but I hate this dang blinking blue light that is constant! It is so annoying! At night I put it under a towel so I don’t see it but it still comes through! What good is something that is supposed to help you but you don’t want to wear because it is so annoying?

1 year ago

Reply from Medical Guardian

Hi Mary, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 28th, 2023

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Verified Customer

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Fred Henderson, NV

Knowing that I can reach help gives me peace of mind and gives my family knowledge that I can get help if I need it. The watch is fairly user friendly and has adequate battery life, with daily charging.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Fred! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 28th, 2023

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Verified Customer

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Irene

I did test it when I was at a friend's house in a different city and that worked out very well. They were able to tell me where I was, so the GPS feature did work, but I did fall once and it didn't detect it.

1 year ago

Reply from Medical Guardian

Hi Irene, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jun. 26th, 2023

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Verified Customer

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Robert

I've used it 4 times in the past 3 months. Every time I called them they did the right thing, and called the EMTs to come and take me to the hospital.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 26th, 2023

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Verified Customer

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Elizabeth

I tested it and had an immediate response from a young man who asked me immediately what the situation was and I told him I was testing it at this time and wanted to be sure that I understood how it worked. He spent a second or two with me and explained everything and I was very pleased with that. However, I don't like the flashing blue light.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Elizabeth! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 26th, 2023

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