Name: Medical Alert
Rating: 4.2

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Verified Customer

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Joan Derra De Forest, WI

I don't like the fact that your people call me every month to see that I've tested my unit.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care to adjust the frequency of these reminder calls:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star_border

Norma Adams, Eric's mother Springfield, OR

I fall sometimes and medical alert comes fast when I push the button.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Jeanne Roy Baldwinsville, NY

quick turnaround on calls, and questions

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any more questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star_border star_border

S Rose Mountain Home, ID

The very first time I needed it. Didn't work but after 3replacement I can trust it

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Carlene E. Hottinger Newark, OH

Twice sent me assistance when I needed help.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Donna Abrams Melbourne, FL

User friendly...response rate good...followup super...

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Jeff yant Joelton, TN

Very reliable and dependable when we needed help

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Patti Surls Peculiar, MO

No problems, and CS has always been very helpful.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Perry Perrine Fort Wayne, IN

The device was accidentally set off and help arrived.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Barbara Jasper Norfolk, NE

Twice used a medical alert to call EMT's.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Barbara Levine Mount Kisco, NY

I wanted out and about and was not informed you have it. Now I want to cancel because I replaced you.

3 years ago

Reply from Medical Alert

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star_border

Elena Glatte Elkhorn, NE

I believe that this service is a good tool for certain people who live alone.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Lynn Miller Buckhannon, WV

All communication needs to be directed to me, not my mother.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate this need to Customer Care:
CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

C. Aubrey Smith Suffolk, VA

they are always there. showers and e erything.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Dale Capen Poughkeepsie, NY

easy to work and will to work with us as far as cost

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Ilse Calcagno Johns Island, SC

Every time I have a problem it is solved immediately

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Caroline R Bain Littleton, CO

My husband's alert went off when he fell in the Garage..

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Avis Barrett Monroe, LA

Easy process. Worked perfectly when my mother fell.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Richard Sang Warrenton, MO

Quickly answered when the button was pressed for a test

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Geraldine Erwin Southfield, MI

Very happy with device very comfortable with it

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star_border star_border

Bonczyk Batavia, NY

Not used very much. More of a backup for when alone. Instructions for testing confusing.g

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Charlotte Luna Eddy, TX

Quick to disconnect from accidental calls.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Lois Kahn Durham, NC

Very responsive, even when I hit it by accident

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

LINDA LEVY Boynton Beach, FL

very prompt response if I fall or am in trouble

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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G Pustka Seguin, TX

Prompt & has options for cancelling the alert if accidental activation

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Diane Koon Rochester, MN

Did not work when my mom needed it. She laid on the floor for 7 hours until my brother came to check on her.

3 years ago

Reply from Medical Alert

Please escalate this incidence to Customer Resolutions so they can look into this further:
CustomerResolutions@medicalalert.com

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Joyce Giannini West Chicago, IL

Very reliable. Cost is fair. Response is good.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Loretta Turner Nicholasville, KY

I feel very safe having Medical Alert in my home

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Dorothy Zieska West Hills, CA

Product works and customer service very knowledgeable

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Joyce Clark Fort Worth, TX

The product and service are everything research indicated.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

laura holloway Lilbourn, MO

very good company with np problems so far.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Patricia Ravicz Santa Rosa, CA

They live up to the service they advertise.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Margaret Kercher Rio Rancho, NM

Always answer when I check in. Never had to use them yet

3 years ago

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Verified Customer

star star star star star

Gabriel Arango, DC

Quality of care and results of procedure

3 years ago

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Verified Customer

star star star star star

JOHN GOOSTREE McAlester, OK

They responded promptly to him setting it off.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Wayne Banks Denmark, SC

When my alarm goes off. I get a fast response from them

3 years ago

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Verified Customer

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Fred Morrissette Lincolnton, NC

They are very quick and proactive in doing what is expected

3 years ago

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Verified Customer

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Francis Go tasz Bel Air, MD

Easy to use to wear and to send alerts to customer service

3 years ago

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Verified Customer

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Elaine Schildkraut Boynton Beach, FL

When I called them they responded very quickly

3 years ago

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Verified Customer

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Benjamin Kellogg Live Oak, FL

Have responded appropriately when fall happened

3 years ago

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Verified Customer

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Ann W Sorenson Blacksburg, VA

It is sometimes incontinent to wear the device as high as recommended

3 years ago

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Verified Customer

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Cheryl Rosenberger Silverdale, WA

The response I receive for any questions.

3 years ago

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Verified Customer

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Elizabeth S. Joseph New York, NY

They have responded to all my calls in a timely fashion.

3 years ago

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Verified Customer

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Caryl Hansen Eden Prairie, MN

the monthly tests have easy to follow instructions

3 years ago

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Verified Customer

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Spencer Carlisle San Gabriel, CA

Every time I tested the system it worked as expectected.

3 years ago

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Verified Customer

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Terry Bazydlo Linden, NJ

I pressed the button and they called me back ASAP

3 years ago

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Verified Customer

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Mary Cleaver Lewisville, TX

Because when you need them they are there immediately.

3 years ago

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Verified Customer

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Dorothy Two Rivers, WI

We were supposed to get a refund for returning the fall medallion and hsve not seen it yet.

3 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

If you still have not resolved this, please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Linda Osteen Mount Dora, FL

They make sure my equipment is working every month

3 years ago

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Verified Customer

star star star star star

Ron Walton Ferndale, WA

They responded fast when called upon after my mom fell.

3 years ago

Medical Alert Reviews