Lifeline

• Medical Alert Products for Every Lifestyle
• Automatic Fall Detection Technology
• No Hidden Fees
• No Long-Term Contracts
• 24/7 Lifeline Response Center
• Personalized Response Plans
• Lifeline Mobile App

Medical Alert Products for Every Lifestyle

Lifeline offers a comprehensive suite of medical alert products tailored to support individuals seeking safety and independence, whether at home or on the move. Lifeline systems are designed for simplicity, reliability, and rapid emergency response, providing peace of mind for users and their families.

Lifeline Home Systems

For in-home protection, Lifeline's HomeSafe system connects users to 24/7 assistance through a wearable help button, available as a pendant or wristband. This system can operate via landline or cellular connection, ensuring flexibility based on the user's home setup. An optional AutoAlert feature adds automatic fall detection, which can summon help even if the user is unable to press the button.

Lifeline Mobile Systems

For those leading active lifestyles, the On the Go and On the Go Mini devices provide mobile protection with built-in GPS and Wi-Fi locating technologies. These lightweight, water-resistant pendants offer two-way voice communication and automatic fall detection, ensuring users can receive help wherever they are.

Lifeline Smartwatch

The Lifeline Smartwatch combines safety with health monitoring features, including a GPS-enabled help button, heart rate monitoring, and step tracking. This device caters to users who desire a discreet and multifunctional wearable that supports both their safety and wellness goals.

Automatic Fall Detection Technology

Lifeline's automatic fall detection technology, known as AutoAlert, is engineered to provide immediate assistance in the event of a fall, especially when the user is unable to press the help button. This feature is integrated into specific Lifeline devices, including the HomeSafe with AutoAlert and On the Go systems.

AutoAlert utilizes a combination of advanced sensors — such as accelerometers and barometric pressure sensors — to monitor for sudden changes in movement and orientation that are indicative of a fall. These sensors feed data into a finely tuned algorithm designed to distinguish between everyday activities and actual falls, thereby minimizing false alarms. In the event of a detected fall, the system automatically connects the user to Lifeline’s 24/7 Response Center without the need for manual activation. 

While AutoAlert is highly effective, it's important to note that no fall detection system can identify 100 percent of falls. Therefore, if the user is able, they should always press the help button when in need.

No Hidden Fees

Lifeline is transparent about its pricing structure, aiming to minimize unexpected charges for its users. The company doesn’t charge any hidden fees, such as a service cancellation fee. However, there are standard costs associated with Lifeline’s services that potential customers should be aware of, including equipment fees, monthly service fees, and service add-on fees.

No Long-Term Contracts

Lifeline doesn’t require a long-term contract for medical alert service, allowing people to try the service risk-free and adjust their subscription based on evolving circumstances, ensuring they only pay for what they truly need. Without being locked into a lengthy agreement, Lifeline customers can cancel service at any time without facing penalties or cancellation fees. This is especially valuable for seniors or individuals with changing health needs, caregivers seeking temporary support, or those who may be uncertain about their long-term plans.

24/7 Lifeline Response Center

All Lifeline devices are supported by a North America-based response center, staffed 24/7 by trained care specialists. When a help button is activated or a fall is detected, these professionals assess the situation and dispatch the appropriate assistance, whether it's a family member, neighbor, or emergency services.

Personalized Response Plans

Lifeline’s personalized response plans use a detailed Personal Care Plan to deliver emergency assistance tailored to each user’s needs. This plan, created during device/service setup, includes medical information, emergency contacts, and home access instructions. When help is needed, Trained Care Specialists access this plan to quickly coordinate the appropriate response — whether contacting a caregiver, family member, or emergency services. Users can list up to three responders and three notification contacts, and the My Lifeline mobile app makes it easy to keep this information up to date.

Lifeline Mobile App

Lifeline's My Lifeline mobile app enhances the functionality of its medical alert systems by providing real-time connectivity and management tools for both users and caregivers. Available for download on both iOS and Android devices, the app offers a range of features designed to improve safety and communication. Some of these features include the following:

• Real-time notifications — caregivers and family members can receive instant alerts about emergencies
• System monitoring — users can monitor device battery status and location
• Multiple user management — caregivers can manage and monitor multiple device user profiles
• Care notes — device users and caregivers can send health updates and photos

The My Lifeline app is included at no additional cost with Lifeline's medical alert services. It is designed to be user-friendly, with straightforward installation and setup processes. Once the user's account is created, the app automatically syncs with their system, providing seamless access to all features.

• No Five Diamond Certification
• High Activation Fees
• Expensive Fall Detection Monitoring Costs

No Five Diamond Certification

The Five Diamond Certification is a recognition awarded by the Central Station Alarm Association (CSAA) to medical alert monitoring centers that meet the highest standards of service quality, reliability, and operational excellence. This certification, while not required, ensures that the monitoring center adheres to rigorous criteria, including fast response times, well-trained staff, redundant systems to avoid downtime, and strict protocols for emergency handling.

Lifeline’s monitoring centers aren’t Five Diamond certified. While this may not directly affect monitoring services and response times, Lifeline’s monitoring centers may not meet Five Diamond quality standards, which could potentially impact response times.

High Activation Fees

Compared to other medical alert providers in the industry, Lifeline charges a higher activation fee of $99.95. This fee is charged to set up each device; however, it’s only a one-time fee and then you’ll only be responsible for paying your monthly service fee.

Expensive Fall Detection Monitoring Costs

Automatic fall detection is included with some, but not all, Lifeline devices. If you want to add fall detection to your Lifeline device, you will be charged an additional $15 per month, on top of your existing monthly service bill. Compared to other medical alert providers in the industry, this add-on fee is high.