Name: Lifeline
Rating: 4.1

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Verified Customer

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Benita

My wife’s Button goes off untouched for years and you have failed to correct this problem once and for all!

5 months ago

Reply from Lifeline

Thank you for taking the time to provide your feedback. We’re really sorry to hear about your experience. I have sent you a private message requesting some additional information. Thanks in advance!

Mar. 30th, 2026

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Verified Customer

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Susan

There weren't any contracts for a certain amount of time, and at the time I thought it was the best choice even though I needed to have a landline.

6 months ago

Reply from Lifeline

Susan, thank you for your feedback. We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Verified Customer

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Colleen

The cost, gave good options. But don't like not talking to real person. Takes to long to get real person. The new answering service is not good.

7 months ago

Reply from Lifeline

Colleen, thank you for your review. We appreciate your feedback and will take this into consideration as we continue to improve our services.

Feb. 19th, 2026

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Verified Customer

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Irma

when we first signed up for the device, it was really good. Then the device changed, the wrist worn model is awkward and can be accidentally pushed. Bad design.

7 months ago

Reply from Lifeline

Irma, we appreciate your feedback. We will take this into consideration as we continue to improve our services. Feel free to call our customer service department at 1-800-635-6156 so that we can discuss your account with you to see if there are other options that may be a better solution for you. Please be well, safe and take care.

Feb. 19th, 2026

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Verified Customer

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Charles

Lifeline has great reputation and reviews and based on my experience I completely agree.

7 months ago

Reply from Lifeline

Charles, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 11th, 2026

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Verified Customer

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Dale

Recommended by friends, the improvements in equipment ability to cancel an unintentional alert

7 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Rebecca Wamsley Mill Creek, WV

We are very happy with our service. My husbands uncle recently had an amputation of the leg and he lives alone. We live about a mile from him but we are a busy family. He recently fell and this helped him get timely help. Thank goodness I urged him to get it. Last time he fell with no button he laid there for 4 hours because he couldn't get around to a phone. This is a life saver for us and now makes us worry less. We don't have to worry about leaving the state. We are the only family members who care for him. Great peace of mind to have.

6 years ago

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L. Hanko Yulee, FL

My mother has had Life Line for over 15 years. She has used it twice with immediate results. Every month, central monitoring contacts her to check the system out and see if she is OK, then they call me (as primary contact) to report her status. She is 94, lucid and healthy but with a mobility problem. She loves her Life Lock service, and so do I.

8 years ago

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Loretta Jiran Bay Shore, NY

My mother and my Aunt have the service and is fast and reliable. My Aunt at 94 is still Mobil so she has the GoSafe and has used it away from her home with great communication and fast service. It's comforting fir us to know our mother and aunt have a strong health care company like philips to help them when they need it and we aren't available.

9 years ago

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Marie Ries

This product is pricey but you get what you pay for. I am a retired design engineer & this company has taken care of EVERY little detail from the point of view of manufacture, repair, replacement, call service & customer needs. I have had this for 8 years now.

9 years ago

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Nichole

Before my husband's grandmother passed away, she was a lifeline subscriber. Knowing she wore the lifeline pendant made her family members feel better and more confident when she was alone. It was very helpful when she fell in the bathroom and was unable to move. The help button late assisted her when she had a moderate stroke. Thank you, Lifeline, for providing a necessary service to our aging population.

11 years ago

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Kim Framingham, MA

We use Lifeline for my father-in-law for the past 5 years. It's been great as he is 92 and is very independent. Luckily we haven't had any incidents but my husbands great Aunt has the AutoAlert button and it saved her life. She fell in the basement of her home and it detected her fall and got her the help she needed. Great service!

11 years ago

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Paul Hamilton Estero, FL

We used the lifeline alert for my mother in law for about a year at 3 different times. (stayed with us for periods of time). The people at the call center were very helpful in transferring service to our location and in helping to get it set up. The hardware was very user friendly. The response time was always prompt when we needed help (non-emergency basis on our part). I would recommend this product.

11 years ago

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Janet Celina, OH

While visiting in FL at the location grand-mother was living, grand-mother used the system to alert of an emergency (she suffered a stroke and was transported to the hospital). The response was fast - the household was still asleep and only realized the emergency when the EMT appeared at the door.

11 years ago

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Verified Customer

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Trudy Fort Lauderdale, Florida

Very responsive to any potential alarm notification

4 months ago

Reply from Lifeline

Thank you, Trudy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 29th, 2026

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Verified Customer

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Joyce Villanova, Pennsylvania

Know I can get help when I need it. Easy to use.

4 months ago

Reply from Lifeline

Joyce, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Apr. 29th, 2026

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Verified Customer

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Sheldon

Response time is often very long and customer service is terrible and difficult to contact

4 months ago

Reply from Lifeline

Thank you for taking the time to provide your feedback. We’re really sorry to hear about your experience. I have sent you a private message requesting some additional information. Thanks in advance!

Apr. 22nd, 2026

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Verified Customer

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Joan

Responsiveness, concern, initiative, follow tgrough

5 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 20th, 2026

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Verified Customer

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Shemia

Service is dependable. Customer service is good

5 months ago

Reply from Lifeline

Shemia, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 20th, 2026

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Verified Customer

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Mary

Very reliable and quick. Feel safe with Lofeline

5 months ago

Reply from Lifeline

Thank you Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 8th, 2026

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Verified Customer

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Sharon

The reviews were positive and the price was right.

5 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 8th, 2026

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Verified Customer

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Susan

I needed a contact when I had a medical problem,

5 months ago

Reply from Lifeline

Susan, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 8th, 2026

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Verified Customer

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David

Excellent, trustworthy service!! It truly is a lifeline.

5 months ago

Reply from Lifeline

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 8th, 2026

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Verified Customer

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Joyce

My personal comfort level and reputation of services.

5 months ago

Reply from Lifeline

Thank you for your feedback, Joyce. We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 3rd, 2026

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Verified Customer

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Jan

Dislike new automated answering system that cannot even hear me!

5 months ago

Reply from Lifeline

Jan, thank you for your feedback—we’re sorry to hear you feel this way about the automated answering system. It is intended to help us improve our services, and we understand it might sometimes feel inconvenient. We truly value feedback from our subscribers and take it into consideration as we continue working to improve the overall experience.

Apr. 3rd, 2026

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Verified Customer

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Mary

Friend recommended it. Iknew nothing about it previously.

5 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 3rd, 2026

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Verified Customer

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Susan

they are dependable which is what you want in an emergency

5 months ago

Reply from Lifeline

Susan. thank you for your feedback! We value our customers and are honored to be part of your safety plan. Please be well, safe, and take care.

Apr. 3rd, 2026

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Verified Customer

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Joyce

My wife and i seen it on tv and liked what i seen.

5 months ago

Reply from Lifeline

Thank you for your feedback Joyce! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 2nd, 2026

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Verified Customer

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Rita

They are alert and on top of things, very responsive

5 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 2nd, 2026

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Verified Customer

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Kenneth

Great service saved my life. Life line it saves your life

5 months ago

Reply from Lifeline

Kenneth, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Apr. 1st, 2026

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Verified Customer

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Carol

Button that will talk to my mom without her having to go to a box to respond. It's always with her.

5 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Verified Customer

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Joann

My friends had used it with success. Live alone. I like having the lock box.

6 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 9th, 2026

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Verified Customer

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Barbara

It was the first service I has heard of & I'm very satisfied

6 months ago

Reply from Lifeline

Barbara, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 2nd, 2026

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Verified Customer

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Janie

This system works very well for my mom who is 94 years of age

6 months ago

Reply from Lifeline

Janie, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 25th, 2026

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Verified Customer

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Ruth

Lifeline has proved their dependability. We are happy with it.

6 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 25th, 2026

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Verified Customer

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Armantina

Generally good service. On occasion could be better. billing and instructions are not always clear.

6 months ago

Reply from Lifeline

Thanks so much for sharing your feedback, Armantina! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Feb. 20th, 2026

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Verified Customer

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Susan

A very good friend told me about your service and how great it is

6 months ago

Reply from Lifeline

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Feb. 20th, 2026

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Verified Customer

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Judith

Family member knew of the organization And said it was the best and I agree.

6 months ago

Reply from Lifeline

Judith, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 20th, 2026

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Verified Customer

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Denise

Being alone I needed this I fall alot and seriousl medical issues.

7 months ago

Reply from Lifeline

Denise, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Feb. 16th, 2026

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Verified Customer

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Helen

The service worked as advertised. The operator was caring and efficient.

7 months ago

Reply from Lifeline

Thank you, Helen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 6th, 2026

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Lori Bermani Salem, MA

What I like best about the Company is that this Lifeline has a GPS. I have reached out to the high end executives to the point of absolutely no communication. In Dec. of 2019, I got Lifeline Philips pendant. That was 7 months ago. I got a serious allergic reaction to the plastic that slid under my nightgown one night about 7 days after getting the device. My chest blew up into red blistering hives ,and the plastic like bead that is attached to the necklace also blew up the side of my neck with a huge red hive. I ended up ordering little pouch bags made of cotton to keep my pendant in. Is there anyone out there that can actually call me, communicate with me ? All I can say is your Customer Service is the worst. Don't invest a dime into this Company !!!!

6 years ago

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cclouca Monterey, CA

I am a paying subscriber for approximately two years. I have discontinued my service due to their lack of response to my request to relocate my in-home unit and provide me with a wrist alert bracelet which would replace my pendant. I had a recent fall this weekend and due to a neck injury, I am unable to wear my pendant. I contacted Phillips Lifeline to help me with my request, but I was informed because I subscribed with a local service league, I had to contact them for my service needs. I explained the local service league didn’t have the installers schedule, therefore they could not help me with an appointment. Would Phillips help me instead? The answer was, no. I pay my monthly fee faithfully for a service aide which didn’t help when I needed it. I find Phillips lack of response unacceptable. I am trying to remedy my situation before I fall again. To add insult to my issue they are charging me for the full month of December and my service is ending tomorrow December 5th. Buyer beware!!! Basically, medical alert systems are the same. It’s “customer service “ I need to focus on.

7 years ago

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Ana Southborough, MA

I have subscribed to Lifeline for my 89 year old father. In a few months, I have received two calls from Philips, saying that the service is to be stopped because the funding discountinued. The first time I got the call I felt totally lost as I do not understand why the patient has to deal with the funding issue and it was only one month after the subscription. I called the insurance anyway to resolve it. Today I have received the same call again that is only three months after the last one. Do other subscribers who are in need of the service get threatened from time to time that the service will stop due to funding? Isn't Philips' job to renew the funding with the insurance company when needed? It is simply too much for the patient to deal with the funding renewal every three months. Philips should have a policy and system in place to resolve the funding issue. It is not the patuents' job! Do other subscribers experience the same problem? Also, I just realized now that there is a fall feature with the Lifeline that was never presented to me. My father did have a fall at home. I just learnt about it from reading other subscribers' reviews, which actually made me concerned about the dependability of the Lifeline.

8 years ago

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George Amazeen

I had the regular service 2 weeks and fell two times within 3 weeks.I then decided to to obtain the "fall" service which saved me from a serious fall where I blacked out. The emergency response came and took me to ER. I could have laid in bath room a long time before I was found if not for FALL button..

9 years ago

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Anne Bloomingdale, NJ

My mother was on lifeline for years. In July of 2013 I left her alone for an hour to take my sister to the bus station and stop at the store. When I returned my mother was gone and a note was left on the door that the local ambulance squad had taken her to the hospital. hospital. When I walked in I was shocked to find the carpet satuated with blood. Apparently she had gotten up right after I left, fell and struck her had head on a brass planter and. She was unconscious for some time and then woke up and called the ambulance company herself, even though her lifeline pendant was on. It never registered her fall. Unfortunately, because I was not with her when she arrived at the hospital, a CAT scan was done with dye and her kidneys shut down due to the dye. She fitted, at home, for weeks later with her five daughters with her .I will never forgive myself for leaving her that day. My ·Question is, when did the new feature start and why can they not have the patients medical issues somehow connected with the device? It would have made the difference between life and deat. Her kidneys could not tolerate the dye and she had required dialysis twice before. Unfortunately this time her kidneys could not recover.and the doctors never accessed her hospital records. Had the done so, she would still be here. I'm considering Lifeline for myself, I have MS and fall frequently. I also have other medical issues. I w would feel better off I knew whatever hospital I was taken to could see access my records via a database accessed through Lifeline.

11 years ago

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Vance Horne Brunswick, ME

This device is for my mother and she actually used your services about a year ago for an event where she broke her ankle and hit her head. The response was very prompt and satisfactorily handled. Great device and service.

11 years ago

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Verified Customer

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Iva

This is to give ne peace of mind for my grandmother

5 months ago

Reply from Lifeline

Iva, thank you for your feedback! We value our customers and are honored to be part of your grandmother's safety plan. We appreciate the time you took to share your experience.

Apr. 20th, 2026

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Verified Customer

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Kathleen

I fall a lot. And have and Illness that I need help often.

5 months ago

Reply from Lifeline

Kathleen, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Apr. 8th, 2026

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Marcella

Only option available for dial up voip rural service

5 months ago

Reply from Lifeline

Thank you for your feedback, Marcella! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 1st, 2026

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Sherry

for security-very unstable-very reliable

5 months ago

Reply from Lifeline

Sherry, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Mar. 19th, 2026