Name: Lifeline
Rating: 4.2

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Verified Customer

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Joan

Responsiveness, concern, initiative, follow tgrough

3 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 20th, 2026

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Verified Customer

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Shemia

Service is dependable. Customer service is good

3 months ago

Reply from Lifeline

Shemia, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 20th, 2026

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Verified Customer

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Mary

Very reliable and quick. Feel safe with Lofeline

3 months ago

Reply from Lifeline

Thank you Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 8th, 2026

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Verified Customer

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Sharon

The reviews were positive and the price was right.

3 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 8th, 2026

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Verified Customer

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Susan

I needed a contact when I had a medical problem,

3 months ago

Reply from Lifeline

Susan, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 8th, 2026

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Verified Customer

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David

Excellent, trustworthy service!! It truly is a lifeline.

3 months ago

Reply from Lifeline

Thank you, David! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 8th, 2026

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Verified Customer

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Joyce

My personal comfort level and reputation of services.

3 months ago

Reply from Lifeline

Thank you for your feedback, Joyce. We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 3rd, 2026

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Verified Customer

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Jan

Dislike new automated answering system that cannot even hear me!

3 months ago

Reply from Lifeline

Jan, thank you for your feedback—we’re sorry to hear you feel this way about the automated answering system. It is intended to help us improve our services, and we understand it might sometimes feel inconvenient. We truly value feedback from our subscribers and take it into consideration as we continue working to improve the overall experience.

Apr. 3rd, 2026

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Verified Customer

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Mary

Friend recommended it. Iknew nothing about it previously.

3 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 3rd, 2026

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Verified Customer

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Susan

they are dependable which is what you want in an emergency

3 months ago

Reply from Lifeline

Susan. thank you for your feedback! We value our customers and are honored to be part of your safety plan. Please be well, safe, and take care.

Apr. 3rd, 2026

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Verified Customer

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Joyce

My wife and i seen it on tv and liked what i seen.

3 months ago

Reply from Lifeline

Thank you for your feedback Joyce! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 2nd, 2026

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Verified Customer

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Rita

They are alert and on top of things, very responsive

3 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 2nd, 2026

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Verified Customer

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Kenneth

Great service saved my life. Life line it saves your life

3 months ago

Reply from Lifeline

Kenneth, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Apr. 1st, 2026

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BJS Winter Haven, FL

I have a necklace that does not require a base unit. Communication is through the necklace. This gives me freedom around my home or anywhere in the country where there is cell phone service. I had an incident a few months ago where I passed out. Help was called; my contact was called and I was transported to the hospital. Customer service has been great.

6 years ago

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Donna Downing

I was referred to Lifeline by the owner of a company providing at-home services. I did my own research, an decided to go with Lifeline. That was four years ago. I have needed it a few times. I needed help from a few falls. I bumped it in the super market, and I got a prompt call asking if I needed help. I wish there were a way to merge the Medic Alert information and Lifeline.

8 years ago

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Glenda Drebick Olympia, WA

I like my Lifeline. It seems to be great but I have nothing to compare it with as it is the only one I have had. I think the piece that goes around my neck is not the most attractive thing and beings it is material will get dirty faster than other material although it does not hurt my neck. The only complaint I have is that when I tried the device to see if it worked well while down town, it seemed to take quite awhile before the receiver talked to me. I understand they call the home device first before the device I am wearing. Seems like a long time but perhaps waiting seems longer than it really is.

9 years ago

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Ron Pauluh Dover, TN

After checking the other 'top' three, I don't understand why this one isn't listed as the top #1. There is no advantage to the other three over Philips Lifeline. This is my mothers and she's 94. Already has had five (5) excellent immediate responses. I can see no value in the scores when compared to actual situations. I'd rate it at 10 and that is rated on actual responses not hypothetical situations.

9 years ago

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Michelle Perry Turlock, CA

My father's health declined rapidly. He still wanted to live alone. As a full-time working mom of 2 small children I can't always check up on him daily. He recently fell and went a full day before we realized anything was wrong. I ordered him a Philips Lifeline AutoAlert to ensure this doesn't happen again. Having the added peace of mind makes it easier for me to have him love alone. He is able to keep his independence in a safe manner.

11 years ago

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Gene Pike Brandon, FL

We are very pleased with Philips Life Line with Auto Alert.. My mother had a major stroke a few months after having a mini stroke, so we got here one. The reason we got her the Life Line with Auto Alert is because when she had her mini stroke she was not mentally aware enough to push the button to call for help on another brand button. We always felt reassured after getting Auto Alert because if she fell again it would detect the fall and automatically call for help.

11 years ago

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Lorraine Sullivan - user Bangor, ME

I am Pat Hughes, niece of Lorraine Sullivan.I will report what Lorraine says 'I have had lifeline for over 10 years. I feel secure with it and calm knowing that help will arrive if I need it. Gives me peace of mind and I'm not alone. It's always there when I need it. I have never had issues with the people on the other end. They have been nice, concerned, and courteous. You can hear their concern in their voices. It's comfortable to wear and easy and simple to use. Thanks for lifeline.

11 years ago

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Verified Customer

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Carol

Button that will talk to my mom without her having to go to a box to respond. It's always with her.

4 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Verified Customer

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Joann

My friends had used it with success. Live alone. I like having the lock box.

4 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 9th, 2026

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Verified Customer

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Barbara

It was the first service I has heard of & I'm very satisfied

4 months ago

Reply from Lifeline

Barbara, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 2nd, 2026

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Verified Customer

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Janie

This system works very well for my mom who is 94 years of age

4 months ago

Reply from Lifeline

Janie, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 25th, 2026

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Verified Customer

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Ruth

Lifeline has proved their dependability. We are happy with it.

5 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 25th, 2026

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Verified Customer

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Armantina

Generally good service. On occasion could be better. billing and instructions are not always clear.

5 months ago

Reply from Lifeline

Thanks so much for sharing your feedback, Armantina! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Feb. 20th, 2026

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Verified Customer

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Susan

A very good friend told me about your service and how great it is

5 months ago

Reply from Lifeline

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Feb. 20th, 2026

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Verified Customer

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Judith

Family member knew of the organization And said it was the best and I agree.

5 months ago

Reply from Lifeline

Judith, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 20th, 2026

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Verified Customer

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Denise

Being alone I needed this I fall alot and seriousl medical issues.

5 months ago

Reply from Lifeline

Denise, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Feb. 16th, 2026

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Verified Customer

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Helen

The service worked as advertised. The operator was caring and efficient.

5 months ago

Reply from Lifeline

Thank you, Helen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 6th, 2026

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Verified Customer

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Robert Boynton Beach, Florida

BEING A WIDOWER, I NEEDED SOMETHING, I THOUGHT.

2 months ago

Reply from Lifeline

Thank you for your feedback, Robert! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 29th, 2026

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Verified Customer

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Bill

We were going on a trip-- could not leave a family member without a "Lifeline."

2 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 22nd, 2026

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Verified Customer

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Iva

This is to give ne peace of mind for my grandmother

3 months ago

Reply from Lifeline

Iva, thank you for your feedback! We value our customers and are honored to be part of your grandmother's safety plan. We appreciate the time you took to share your experience.

Apr. 20th, 2026

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Verified Customer

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Kathleen

I fall a lot. And have and Illness that I need help often.

3 months ago

Reply from Lifeline

Kathleen, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Apr. 8th, 2026

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Verified Customer

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Marcella

Only option available for dial up voip rural service

3 months ago

Reply from Lifeline

Thank you for your feedback, Marcella! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 1st, 2026

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Rebecca Wamsley Mill Creek, WV

We are very happy with our service. My husbands uncle recently had an amputation of the leg and he lives alone. We live about a mile from him but we are a busy family. He recently fell and this helped him get timely help. Thank goodness I urged him to get it. Last time he fell with no button he laid there for 4 hours because he couldn't get around to a phone. This is a life saver for us and now makes us worry less. We don't have to worry about leaving the state. We are the only family members who care for him. Great peace of mind to have.

6 years ago

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L. Hanko Yulee, FL

My mother has had Life Line for over 15 years. She has used it twice with immediate results. Every month, central monitoring contacts her to check the system out and see if she is OK, then they call me (as primary contact) to report her status. She is 94, lucid and healthy but with a mobility problem. She loves her Life Lock service, and so do I.

8 years ago

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Loretta Jiran Bay Shore, NY

My mother and my Aunt have the service and is fast and reliable. My Aunt at 94 is still Mobil so she has the GoSafe and has used it away from her home with great communication and fast service. It's comforting fir us to know our mother and aunt have a strong health care company like philips to help them when they need it and we aren't available.

8 years ago

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Marie Ries

This product is pricey but you get what you pay for. I am a retired design engineer & this company has taken care of EVERY little detail from the point of view of manufacture, repair, replacement, call service & customer needs. I have had this for 8 years now.

9 years ago

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Nichole

Before my husband's grandmother passed away, she was a lifeline subscriber. Knowing she wore the lifeline pendant made her family members feel better and more confident when she was alone. It was very helpful when she fell in the bathroom and was unable to move. The help button late assisted her when she had a moderate stroke. Thank you, Lifeline, for providing a necessary service to our aging population.

11 years ago

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Kim Framingham, MA

We use Lifeline for my father-in-law for the past 5 years. It's been great as he is 92 and is very independent. Luckily we haven't had any incidents but my husbands great Aunt has the AutoAlert button and it saved her life. She fell in the basement of her home and it detected her fall and got her the help she needed. Great service!

11 years ago

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Paul Hamilton Estero, FL

We used the lifeline alert for my mother in law for about a year at 3 different times. (stayed with us for periods of time). The people at the call center were very helpful in transferring service to our location and in helping to get it set up. The hardware was very user friendly. The response time was always prompt when we needed help (non-emergency basis on our part). I would recommend this product.

11 years ago

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Janet Celina, OH

While visiting in FL at the location grand-mother was living, grand-mother used the system to alert of an emergency (she suffered a stroke and was transported to the hospital). The response was fast - the household was still asleep and only realized the emergency when the EMT appeared at the door.

11 years ago

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Verified Customer

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Sherry

for security-very unstable-very reliable

4 months ago

Reply from Lifeline

Sherry, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Mar. 19th, 2026

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Verified Customer

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William

Employees are knowledgeable and businesslike.

4 months ago

Reply from Lifeline

Thank you for your feedback William! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Verified Customer

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Evelyn

It fits my needs and I have had it for many years.

4 months ago

Reply from Lifeline

Thank you for your feedback Evelyn! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Verified Customer

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Yenoin

helpful, prompt, professional and patient

4 months ago

Reply from Lifeline

Thank you for your feedback Yenoin! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 12th, 2026

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Verified Customer

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Ross

I am old with some issues so a system like this seems a good idea

4 months ago

Reply from Lifeline

Ross, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 9th, 2026

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Verified Customer

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Nathalia

It relies on a ground wired phone line. If your phone is out.Kaput. You’re out!

4 months ago

Reply from Lifeline

Thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-635-6156 so that we can discuss your account with you to see if there are other options that may be a better solution for you. Please be well, safe and take care.

Mar. 9th, 2026

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Verified Customer

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William

Security for my love one in case of an emergency!

4 months ago

Reply from Lifeline

Thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review.

Mar. 2nd, 2026