Name: Lifeline
Rating: 4.3

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Verified Customer

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Carol

Button that will talk to my mom without her having to go to a box to respond. It's always with her.

2 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Verified Customer

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Joann

My friends had used it with success. Live alone. I like having the lock box.

2 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 9th, 2026

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Verified Customer

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Barbara

It was the first service I has heard of & I'm very satisfied

2 months ago

Reply from Lifeline

Barbara, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 2nd, 2026

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Verified Customer

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Janie

This system works very well for my mom who is 94 years of age

2 months ago

Reply from Lifeline

Janie, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 25th, 2026

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Verified Customer

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Ruth

Lifeline has proved their dependability. We are happy with it.

2 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 25th, 2026

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Verified Customer

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Armantina

Generally good service. On occasion could be better. billing and instructions are not always clear.

3 months ago

Reply from Lifeline

Thanks so much for sharing your feedback, Armantina! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Feb. 20th, 2026

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Verified Customer

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Susan

A very good friend told me about your service and how great it is

3 months ago

Reply from Lifeline

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Feb. 20th, 2026

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Verified Customer

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Colleen

The cost, gave good options. But don't like not talking to real person. Takes to long to get real person. The new answering service is not good.

3 months ago

Reply from Lifeline

Colleen, thank you for your review. We appreciate your feedback and will take this into consideration as we continue to improve our services.

Feb. 19th, 2026

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Verified Customer

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Irma

when we first signed up for the device, it was really good. Then the device changed, the wrist worn model is awkward and can be accidentally pushed. Bad design.

3 months ago

Reply from Lifeline

Irma, we appreciate your feedback. We will take this into consideration as we continue to improve our services. Feel free to call our customer service department at 1-800-635-6156 so that we can discuss your account with you to see if there are other options that may be a better solution for you. Please be well, safe and take care.

Feb. 19th, 2026

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Verified Customer

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Charles

Lifeline has great reputation and reviews and based on my experience I completely agree.

3 months ago

Reply from Lifeline

Charles, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 11th, 2026

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Verified Customer

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Dale

Recommended by friends, the improvements in equipment ability to cancel an unintentional alert

3 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Verified Customer

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Robert Boynton Beach, Florida

BEING A WIDOWER, I NEEDED SOMETHING, I THOUGHT.

3 weeks ago

Reply from Lifeline

Thank you for your feedback, Robert! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 29th, 2026

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Verified Customer

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Bill

We were going on a trip-- could not leave a family member without a "Lifeline."

4 weeks ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 22nd, 2026

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Verified Customer

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Iva

This is to give ne peace of mind for my grandmother

1 month ago

Reply from Lifeline

Iva, thank you for your feedback! We value our customers and are honored to be part of your grandmother's safety plan. We appreciate the time you took to share your experience.

Apr. 20th, 2026

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Verified Customer

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Kathleen

I fall a lot. And have and Illness that I need help often.

1 month ago

Reply from Lifeline

Kathleen, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Apr. 8th, 2026

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Verified Customer

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Marcella

Only option available for dial up voip rural service

1 month ago

Reply from Lifeline

Thank you for your feedback, Marcella! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 1st, 2026

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Verified Customer

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Sherry

for security-very unstable-very reliable

2 months ago

Reply from Lifeline

Sherry, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Mar. 19th, 2026

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Verified Customer

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William

Employees are knowledgeable and businesslike.

2 months ago

Reply from Lifeline

Thank you for your feedback William! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Verified Customer

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Evelyn

It fits my needs and I have had it for many years.

2 months ago

Reply from Lifeline

Thank you for your feedback Evelyn! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Verified Customer

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Yenoin

helpful, prompt, professional and patient

2 months ago

Reply from Lifeline

Thank you for your feedback Yenoin! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 12th, 2026

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Verified Customer

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Ross

I am old with some issues so a system like this seems a good idea

2 months ago

Reply from Lifeline

Ross, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 9th, 2026

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Verified Customer

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Nathalia

It relies on a ground wired phone line. If your phone is out.Kaput. You’re out!

2 months ago

Reply from Lifeline

Thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-635-6156 so that we can discuss your account with you to see if there are other options that may be a better solution for you. Please be well, safe and take care.

Mar. 9th, 2026

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Verified Customer

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William

Security for my love one in case of an emergency!

2 months ago

Reply from Lifeline

Thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review.

Mar. 2nd, 2026

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Verified Customer

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Dean

Like the security and safety Lifeline provides.

2 months ago

Reply from Lifeline

Dean, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Feb. 25th, 2026

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Verified Customer

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Denise

Being alone I needed this I fall alot and seriousl medical issues.

3 months ago

Reply from Lifeline

Denise, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Feb. 16th, 2026

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Verified Customer

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Helen

The service worked as advertised. The operator was caring and efficient.

3 months ago

Reply from Lifeline

Thank you, Helen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 6th, 2026

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Donald Cox Burbank, CA

After my wife passed away, my daughters said they wanted me to have someone to contact me if I needed help. They investigated Philips Lifeline, and decided it was the very best....so, we called and purchased the unit that will allow me to go anywhere in the United States and have the coverage. When I went to Florida, for my Granddaughter's wedding, I notified Lifeline to let them know I was in Florida (I live in California). Since my daughters were at the wedding, I had a Responder there, in case they needed to contact Lifeline. THIS IS THE BEST INSURANCE ANYONE TO RECEIVE! I feel I am totally covered for any mishap I may have. I had to wait for my unit to receive, but it was really worth it. I recently discussed this with my sister (who lives alone in another town), and she is going to subscribe foe this service. I anyone lives alone it is the best insurance for that person and their family. I would recommend Philips Lifeline to everyone.

7 years ago

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B C MD

First tried a different company and didn't like the type of pendant that didn't look strong, but worst tried testing it a couple of times and the response took too long and at the third time they kept me on hold. Needless to say, I switched companies immediately and tried Philips Lifeline. Very satisfied so far. Has been using them for over a year. Can use them in Puerto Rico and they connect with the landline and my cell network there. I life in Texas. As far as service very prompt and responsive. By the way, used them before for mother in law. I like they have the GPS to locate and the fall detection feature. Will likely recommend.

8 years ago

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Dortha Headrick Moscow, ID

I have been well satisfied with my unit. Had numerous trips to ER since purchase which came to me thru a local nursing home center. Actually get check-in calls when my necklace was too active during the night when I got up for a bathroom visit so it is a good unit for me. Works well in my area as far as I know and very well for me at any rate. They came one day and even told me my battery needed changing and they changed the necklace more than once too. I NOW do not need a land line for it tho still have one which I wouldn't let go of for any reason. Highly recommend my Phillip's unit. Local ambulance came several times when called since I got the unit.

8 years ago

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Doris L Schuetz

I upgraded my service to the GPS option. I've fallen several times and it called me no matter where I was. I live in IL and was in Phoenix by myself staying in a hotel. I fell on the ceramic floor in the bathroom. I was able to get up and knew I didn't have any injuries so I didn't push the call button. In a matter of a few minutes I heard a voice clearly say my name and then said "Doris, you fell didn't you." Yes I did. I was shocked with the speed in which they called me. I was in Phoenix with my home base in IL and the person calling me was in Boston. That is the service I hoped for and they delivered. I would not be without my GPS system. I can't say enough about Phillips Lifeline.

9 years ago

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Cathy Charlotte, NC

My family used this for our father and it was an awesome product. Dad fell a number of times and within a few seconds Phillips Lifeline was calling his house. They also notified me or my sister. There was never any issue of range and even worked in Dad's back yard. This product worked so well that my husband and I got the same system for his mother in Connecticut. The pendent or wristband is fully waterproof so it can be worn in the shower and never has to come off. When my dad finally had to go into assisted living, Phillips made it easy to return the equipment and stopped the billing immediately.

9 years ago

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Jane Harmon Dallas, TX

I have been blessed to have a Lifeline since the early 80's. Always great service. It is the choice of state Medicaid programs and so many agency providers, for good reason. While I'm comforted that help is not far away, I'm also comforted by Lifeline's measured response. If I knew that I had a button to call 911, but I would land in the hospital as a result, I would probably never press that button! I feel so much better that when I press my Lifeline button, we can discuss my need. Better that my neighbor comes over, opens the door with her key, helps me up, gets my medication or whatever I need, stays with me until the issue is solved, and we're done. Ambulance, fire depot and hospital when necessary, family, friend or neighbor otherwise. Better use of city services, better for me. That makes the Lifeline choice easy.

11 years ago

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Verified Customer

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Jeffrey

I have a double charge on my account that I reported on or around 1/5/2026, that has of yet, not been resolved. I would like it to be resolved as soon as possible. Thank you.

3 months ago

Reply from Lifeline

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-635-6156 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 27th, 2026

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Verified Customer

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Jean

that they called after the EMT HAD ALREADY BEEN THERE

2 months ago

Reply from Lifeline

Jean, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Mar. 19th, 2026

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Verified Customer

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Winifred

Frequent false alarms. Oversized, uncomfortable, annoying pendant. A never-ending nightmare. Just horrible.

2 months ago

Reply from Lifeline

Thank you for taking the time to provide your feedback. We’re really sorry to hear about your experience. I have sent you a private message requesting some additional information. Thanks in advance!

Mar. 19th, 2026

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Chioma Praise God

I like lifeline because of their customer service they're great at there job.

1 month ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 8th, 2026

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Verified Customer

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David

Troubleshooting with your company is great

3 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 11th, 2026

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Verified Customer

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Dale

Needed it recently. Quick response. Thanks

3 months ago

Reply from Lifeline

Thank you, Dale! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 11th, 2026

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Verified Customer

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Carole

Very reliable and efficient. Reassuring service.

3 months ago

Reply from Lifeline

Thank you for your feedback Carole! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Verified Customer

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Karen

I need their help and I greatly appreciate their service

3 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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Verified Customer

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Georgia

Perfect response every time I have needed it.

3 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026

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BJS Winter Haven, FL

I have a necklace that does not require a base unit. Communication is through the necklace. This gives me freedom around my home or anywhere in the country where there is cell phone service. I had an incident a few months ago where I passed out. Help was called; my contact was called and I was transported to the hospital. Customer service has been great.

6 years ago

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Donna Downing

I was referred to Lifeline by the owner of a company providing at-home services. I did my own research, an decided to go with Lifeline. That was four years ago. I have needed it a few times. I needed help from a few falls. I bumped it in the super market, and I got a prompt call asking if I needed help. I wish there were a way to merge the Medic Alert information and Lifeline.

8 years ago

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Glenda Drebick Olympia, WA

I like my Lifeline. It seems to be great but I have nothing to compare it with as it is the only one I have had. I think the piece that goes around my neck is not the most attractive thing and beings it is material will get dirty faster than other material although it does not hurt my neck. The only complaint I have is that when I tried the device to see if it worked well while down town, it seemed to take quite awhile before the receiver talked to me. I understand they call the home device first before the device I am wearing. Seems like a long time but perhaps waiting seems longer than it really is.

9 years ago

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Ron Pauluh Dover, TN

After checking the other 'top' three, I don't understand why this one isn't listed as the top #1. There is no advantage to the other three over Philips Lifeline. This is my mothers and she's 94. Already has had five (5) excellent immediate responses. I can see no value in the scores when compared to actual situations. I'd rate it at 10 and that is rated on actual responses not hypothetical situations.

9 years ago

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Michelle Perry Turlock, CA

My father's health declined rapidly. He still wanted to live alone. As a full-time working mom of 2 small children I can't always check up on him daily. He recently fell and went a full day before we realized anything was wrong. I ordered him a Philips Lifeline AutoAlert to ensure this doesn't happen again. Having the added peace of mind makes it easier for me to have him love alone. He is able to keep his independence in a safe manner.

11 years ago

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Gene Pike Brandon, FL

We are very pleased with Philips Life Line with Auto Alert.. My mother had a major stroke a few months after having a mini stroke, so we got here one. The reason we got her the Life Line with Auto Alert is because when she had her mini stroke she was not mentally aware enough to push the button to call for help on another brand button. We always felt reassured after getting Auto Alert because if she fell again it would detect the fall and automatically call for help.

11 years ago

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Lorraine Sullivan - user Bangor, ME

I am Pat Hughes, niece of Lorraine Sullivan.I will report what Lorraine says 'I have had lifeline for over 10 years. I feel secure with it and calm knowing that help will arrive if I need it. Gives me peace of mind and I'm not alone. It's always there when I need it. I have never had issues with the people on the other end. They have been nice, concerned, and courteous. You can hear their concern in their voices. It's comfortable to wear and easy and simple to use. Thanks for lifeline.

11 years ago

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Verified Customer

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Pamela

The buttton doesn't always work when I fall

3 months ago

Reply from Lifeline

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-635-6156 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 24th, 2026

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Verified Customer

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Kathleen

Recommended by several nearby people and hospital.

3 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 6th, 2026