Name: Lifeline
Rating: 4.1

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Mark Southington, CT

If there were negative stars I would click those instead. This company is so bad they can’t even send you equipment. They always claim it’s on “back order” when in fact I did some research it’s defective poorly made equipment. Then when you finally do get equipment they recall it. This company is terrible. Do you research cause there are other, BETTER companies out there.

8 years ago Edited September 14, 2021

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Trish Doran Milwaukee, WI

My Mother fell recently and Philips lifeline sent the rescue team to the wrong address. I had changed your address back to her home state after she spent the winter in the south with me. They sent them to the address in the south. I corrected it with them then rechecked in a week and they still had the address wrong. Thank goodness I am one of the responders on her account and was able to get someone to her house to assist her. I only found out about the mistake because a neighbor stopped them from breaking down my door because he knew we were out of town.

9 years ago

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Verified Customer

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Jeanne

It was recommended to us by a rehabilitation center.

7 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 18th, 2026

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Verified Customer

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Sandra

Renewal was fine. Charger not working so well

7 months ago

Reply from Lifeline

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-635-6156 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 24th, 2026

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Chioma Praise God

I like lifeline because of their customer service they're great at there job.

6 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 8th, 2026

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mavris

8 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 4th, 2026

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Olivier Nolin

My mother fall on the floor. First , no detection. Secondly when she made the emergency call, NO RESPONSE.... It took her 1 hour to reach her cell phone to do a call. She try to call several time. It's criminal. My mother could die by their fault.

2 years ago

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Anthony Less Galena, IL

Waste of money my mom had the service for 3 month and fell twice and neither time did the fall detector work and trying to get someone on the phone is a waste of time you can be on the phone for 45 minutes and get no one I would never use this system ever again

4 years ago

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Susan Bray Denver, CO

The salesman was patient and helpful. I had to wait weeks for my equipment due to recent circumstance not the companies’ fault. But once it arrived and I needed help testing my apartment for coverage and setting up service, THE AGENY WAS IMPATIENT SURLY ABRUPT AND RUDE!!!! AVOID THIS SERVICE! TRY ANOTHER ONE!I

6 years ago

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Irene B. Hembree

Have called customer service three times trying to get the backup battery service, it's been out over a month. Each call was promised a service call but no one has replied.

9 years ago

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Irene Holmeide Sullivan, WI

I have two major occurrences when lifeline did not respond when needed. There were excuses each time ,"technical" issues and address mix-up etc. One time I had to be transported to a hospital so it was a true emergency (September 2016). For me the service is unacceptable, I have subscribed for about 16 months, but will be canceling.

9 years ago

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jerry key Oak Ridge, TN

the people i have talk to eather by phone or i hit my button by mistake was always freindley nice and understanting and i want to say thank you

10 years ago

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nikki

Lifeline has been helpful to my aging mother who falls fairly frequently. More than anything, it has given her (and me) peace of mind.

12 years ago

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Verified Customer

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Barbara

Because I live alone and if I fall they will help me.

7 months ago

Reply from Lifeline

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 25th, 2026

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Eziwhuo Gift

8 months ago

Reply from Lifeline

Thank you for your feedback! We value our customers and are honored to be part of your safety plan.

Feb. 4th, 2026

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Karan Dennis

My mother's device that had fall detection in it failed. They sent a replacement that looked the same but didn't have fall detection in it. We found out the hard way yesterday.

9 years ago

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Verified Customer

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Roberta

To get rid of your survey. Hate them.

6 months ago

Reply from Lifeline

Roberta, thank you for your feedback—we’re sorry to hear you feel this way about the surveys. They’re intended to help us improve our services, and we understand they might sometimes feel inconvenient. We truly value feedback from our subscribers and take it into consideration as we continue working to improve the overall experience.

Apr. 2nd, 2026

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John Lindsey Albuquerque, NM

Rude is an understatement. just another company taken Advantage of the Elderly... Sign up was great . After that forget it. AND YOUR PRODUCT WAS MAILED BACK TO YOU. 7/20/20

6 years ago

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Tom Bearrows River Forest, IL

Worst company I've ever dealt with. Rude customer service. They refuse to make anything easy. Oh and btw, they're not cheap. Avoid them at all costs.

7 years ago

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Lorraine Brunswick, ME

PhilipsLifeline is the best on the market. They are awesome! Lorraine

12 years ago

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Gail Eehling Canton, OH

All checked items ave been dealt with through time. Very dependable!

9 years ago

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Susan Baker

No problems. Only one emergency. Great service!

9 years ago

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Jim Irwin

Button is a little sensitive. Cost is a little high.

9 years ago

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Julie Webb

Terrible Customer Service, no refund given

6 months ago

Reply from Lifeline

Julie, thank you for taking the time to provide your feedback. We’re really sorry to hear about your experience. I have sent you a private message requesting some additional information. Thanks in advance!

Mar. 24th, 2026

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kentuckyUSA Campbell Lexington, KY

Horrible customer service. Avg wait 45 mins or more

5 years ago