MobileHelp vs Life Alert

McCall Martin
McCall Martin | Senior Editor

MobileHelp and Life Alert are both popular medical alert systems that cater to seniors who want to maintain their independence while still having access to emergency assistance. However, MobileHelp stands out as a more affordable and flexible option compared to Life Alert. While Life Alert requires a long-term contract commitment and has a high monthly fee, MobileHelp offers a variety of plans with no long-term contracts and lower monthly fees. Additionally, MobileHelp provides a wider range of wearable devices, including a smartwatch option, that have fall detection and GPS tracking capabilities, which can be especially useful for seniors who are more active and want to have access to help both at home and on-the-go. Overall, MobileHelp offers a more affordable and customizable solution for seniors looking for a reliable medical alert system.

MobileHelp logo
#1 MobileHelp
9.5 Overall Score
4.5
star star star star star_half
(14,516)
Life Alert logo
#4 Life Alert
6.7 Overall Score
4.9
star star star star star
(491)

Overview

MobileHelp

Monthly Monitoring Price

$19.95 - $54.95

Equipment Fee

None

Activation Fee

None

Contract Length

None

Warranty Length

Lifetime

Maximum Range from Base Station

1,400 ft

Time in Business

18 Years

Life Alert

$49.95 - $89.95

None

$95

36 Months

Lifetime

1000 ft

37 Years

Ratings

MobileHelp

Overall Score
9.5 of 10
Review Score
4.5
star star star star star_half
Value for Money
4.4
star star star star star_half
Quality of Product or Service
4.5
star star star star star_half
Company Trustworthiness
4.5
star star star star star_half
Likely to Recommend
8.4 of 10

Life Alert

6.7 of 10
4.9
star star star star star
3.8
star star star star star_border
3.9
star star star star star_border
3.8
star star star star star_border
6.9 of 10

Reviews

MobileHelp

Number of Reviews
14,516
Review Breakdown
4.5
star star star star star_half
1 star
2%
2 star
2%
3 star
6%
4 star
15%
5 star
75%

Life Alert

491
4.9
star star star star star
1 star
25%
2 star
2%
3 star
1%
4 star
4%
5 star
67%

Reviews for MobileHelp

Helpful Favorable Review

star star star star star_border

Alyssa Barnes

March 20th, 2024

DETAILS

Edited March 27th, 2024

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Verified Customer

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Review Source

Customer service has been great. Takes a little to get used to the system, so we’ve had quite a few accidental calls but they were always nice. I couldn’t reach my mom one day so I called Mobilehelp and they spoke to the paramedics who were taking her to the hospital. My dad, who has dementia, had called 911 instead of Mobilehelp. Either way, the system worked

Helpful Critical Review

star star star_border star_border star_border

Mahipal Ghemawat

March 12th, 2024

DETAILS

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Verified Customer

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Review Source

Service is poor! I made a shoulder-high test long back but the result was not communicated for a long time. The package did not include any LOCKBOX. No response about this missing LOCKBOX for weeks even after reminders. Even after repeated reminders, the LOCKBOX was mailed only by GROUND! The LOCKBOX did not fit my door handle but no response from MobileHelp! I had to arrange myself a SHURLOCK to make your LOCKBOX fit in my door handle.

Reviews for Life Alert

Helpful Favorable Review

star star star star star

Karen Welch

February 16th, 2024

DETAILS

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Review Source

Lori M represented your company with professionalism. The best part was her compassion. She made me feel special. Lori explained everything and made it all easy to understand. Because of Lori I feel secure about the equipment and the people behind the scenes.

Helpful Critical Review

star star_border star_border star_border star_border

Danny Scotti

February 29th, 2024

Edited March 1st, 2024

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Review Source

I hope your system works much better than the people I had to speak to on the phone mostly unprofessional very confusing. Say that again very confusing. I almost canceled twice while talking to the people because I thought they were all knuckleheads and I’m gonna trust them with someone’s life, still shaking my head at this

The Final Word

While LifeAlert is a strong name in the medical fall alert industry, consumers seem to love their experiences with MobileHelp much more as evidenced by both the number of reviews and the star ratings of those reviews. That said in all fairness to Life Alert BestCompany does not have a partnership with Life Alert where we help them get more reviews and we do in fact have such a relationship with MobileHelp.

Top Choice

MobileHelp Logo
MobileHelp

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