Overview
MobileHelp
$19.95 - $54.95
None
None
None
Lifetime
1,400 ft
20 Years
Life Alert
$49.95 - $89.95
None
$95
36 Months
Lifetime
1000 ft
39 Years
Ratings
MobileHelp
Life Alert
Reviews
MobileHelp
Reviews
Life Alert
Reviews for MobileHelp
Helpful Favorable Review
Debra
March 25th, 2026
Verified Customer
Review Source
They seem to be a good support for a single person with walking difficulty who lives independently to have a connection for aid assistance if necessary on a price I can manage. They have been understanding in the times that I have accidentally set off my unit too. It's reassuring to have it.
Helpful Critical Review
Mahipal Ghemawat
March 12th, 2024
Santa Clara, CA
DETAILS
Verified Customer
Review Source
Service is poor! I made a shoulder-high test long back but the result was not communicated for a long time. The package did not include any LOCKBOX. No response about this missing LOCKBOX for weeks even after reminders. Even after repeated reminders, the LOCKBOX was mailed only by GROUND! The LOCKBOX did not fit my door handle but no response from MobileHelp! I had to arrange myself a SHURLOCK to make your LOCKBOX fit in my door handle.
Reviews for Life Alert
Helpful Favorable Review
Barry Rosenberg
July 23rd, 2026
Hicksville, New York
Review Source
Elizabeth was absolutely awesome and very comforting in an issue where you’re dealing with an aging parent. She asked all the right questions, was lovely on the phone and very informative. I wish my customer service department had the level of expertise that you have!
Helpful Critical Review
Lindsey.clement
July 29th, 2026
Atlanta, Georgia
Review Source
I was very disappointed in the amount of calls I received after setting this up from my mother-in-law. She is still in an acute rehab situation where she is recovering from her hospital stay. I specifically asked to be contacted when we set up the equipment after I received 10+ calls a day to get this set up as I was told it was urgent however she was not even home yet. This is very disappointing.
The Final Word
While LifeAlert is a strong name in the medical fall alert industry, consumers seem to love their experiences with MobileHelp much more as evidenced by both the number of reviews and the star ratings of those reviews. That said in all fairness to Life Alert BestCompany does not have a partnership with Life Alert where we help them get more reviews and we do in fact have such a relationship with MobileHelp.
