Medical Guardian vs Life Alert

Kaitlyn Short
Kaitlyn Short | Senior Editor
Medical Guardian and Life Alert are both well-known names in the medical alert industry. Life Alert, being a pioneer in the business, is often the go-to choice, especially with its popular ad campaign, "Help! I've fallen and I can't get up!" Although Life Alert may be more well known, that doesn't mean it's the right medical alert service for you. There are many pros and cons to consider, especially when compared to Medical Guardian, a leader in medical alert systems and fall detection technology. 

Medical Guardian and Life Alert differ in many ways, many of which may be deal-breakers for consumers. Noteworthy differences include monthly monitoring price, upfront fees, contract length, range/distance from base station, fall detection capabilities, promotions and deals, customer reviews, and more.

Read on to discover the differences between Medical Guardian vs. Life Alert to determine which company is best for you.  

 
Medical Guardian logo verified_user
#2 Medical Guardian
9.2 Overall Score
4.5
star star star star star_half
(14,314)
Life Alert logo verified_user
#22 Life Alert
2.1 Overall Score
1.4
star star_half star_border star_border star_border
(142)

Overview

Medical Guardian

Monthly Monitoring Price

$29.95 - $44.95

Equipment Fee

Varies

Activation Fee

None

Contract Length

None

Warranty Length

Lifetime

Maximum Range from Base Station

1,400 ft

Time in Business

17 Years

Life Alert

$49.95 - $89.95

$95 - $198

None

3 Year

Lifetime

800 ft

35 Years

Ratings

Medical Guardian

Overall Score
9.2 of 10
Review Score
4.5
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Value for Money
4.3
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Quality of Product or Service
4.4
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Company Trustworthiness
4.5
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Likely to Recommend
8.0 of 10

Life Alert

2.1 of 10
1.4
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1.6
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1.7
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1.4
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0.9 of 10

Reviews

Medical Guardian

Number of Reviews
14,314
Review Breakdown
4.5
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5 star
69%
4 star
18%
3 star
7%
2 star
2%
1 star
4%

Life Alert

142
1.4
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5 star
6%
4 star
2%
3 star
1%
2 star
8%
1 star
82%

Reviews for Medical Guardian

Helpful Favorable Review

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Eldon

June 24th, 2022

DETAILS

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Verified Customer

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Review Source

I like the device. I wore it all the time and one time I dropped it very hard and then a lovely young lady's voice said do you need help. I thought that was interesting that even when I just dropped the device I was talking to a lovely young lady.

Helpful Critical Review

star star_border star_border star_border star_border

Tim Schulz

June 18th, 2022

DETAILS

Contacted Medical Guardian because we needed a new alert system. I was very clear with the agent concerning our needs for a certain type of wristband. He assured me they had exactly what we wanted so placed the order and when it arrived it was not as promised and we had to return it, never even took the unit itself out of the box. They refunded everything but shipping as is their policy but very disappointing ad we never would have ordered it had the agent not flat out lied to make a sell.

Reviews for Life Alert

Helpful Favorable Review

star star star star star

Sarah Westly

February 1st, 2020

DETAILS

I am very surprised to see negative comments about this company. I am 84 years old and I have had nothing but the most fabulous experience with Life Alert. I had two bad falls and if I didn't have my button, I would have been in big trouble. They are always so nice to me and pleasant. I feel peace because I know I have my helper no matter what. I wouldn't give Life Alert up for anything. God bless.

Helpful Critical Review

star star star_border star_border star_border

Bob

June 14th, 2022

The company is expensive and you lease the equipment you don’t own it. My father passed away and I called on a weekend to cancel the service and was not told that the equipment needed to be returned. Replacement will cost $250 and monthly charges will continue until it’s returned. The company does respond quickly but the quality and business model is not geared to reasonable cost and service. They are relying on their long and well-known advertising to provide mediocre service.

The Final Word

Monthly Cost (Winner: Medical Guardian)
Medical Guardian's monthly fee ranges from $29.95–$44.95. Customers can choose between an at-home or on-the-go medical alert device to better customize the alert system to fit their lifestyle. The on-the-go plans are more expensive but include additional alert device features, such as a louder speaker in the button and base station. For all medical alert device plans, you can add on fall detection ($10 extra per month), backup batteries, water-resistant emergency buttons, and more.

Life Alert's monthly cost is $69.99. Although little information is available on its website regarding equipment, medical alert packages, and other details, we know that fall detection is not provided for any Life Alert plans. Unlike Medical Guardian, Life Alert is not transparent about its packages and prices on its website. If you want additional information, Life Alert requires that you request a brochure or call one of its customer service representatives.

With much more information readily available and more affordable monthly fees, Medical Guardian is the cheaper and more robust medical alert option.

Upfront Fees (Winner: Medical Guardian)
Medical Guardian does not charge an equipment fee* or activation fee, so you can sign up for its services with no upfront fees. Life Alert, on the other hand, charges a $96 equipment fee for the alert button and activation. With a higher monthly fee and upfront cost, Life Alert is more expensive than Medical Guardian and includes fewer medical alert features. If you're looking for the cheaper option, Medical Guardian is definitely the better choice.
 
*The Mini Guardian and Freedom Guardian have equipment fees.

Special Promotions (Winner: Medical Guardian)

Many consumers look for companies that offer special promotions to make doing business with them more worth it. Life Alert does not list any special promotions on its website other than a free first aid kit when you order a product. Medical Guardian, however, offers many promotions. If you want to see what the current promotion is, you can go to Medical Guardian's profile and check out the promotion by clicking on "See Special Offer" at the top of the profile. 

Contract (Winner: Medical Guardian)
The majority of medical alert companies do not require a contract. Medical Guardian is on par with other providers and offers month-to-month services with no long-term contracts.

In comparison, Life Alert does require a long-term contract with its services. Customers must sign a three-year contract, and Life Alert reviews note this as a frustrating requirement, with many consumers noting it as the number one reason for being unsatisfied with the company.

Online Ordering (Winner: Medical Guardian)
With online ordering offering convenience, many consumers prefer to order medical device products online rather than in person or over the phone. Medical Guardian offers online ordering for all of its medical alert packages, in addition to thorough information regarding the equipment and pricing.

Life Alert does not offer online ordering, and little information is available on the company's website. To get any information about offered packages or pricing, you need to request a brochure online or over the phone. This is inconvenient for consumers looking to make the purchasing process as simple and as quick as possible. If online ordering and transparency are important to you, Medical Guardian is the best option.

Equipment Quality (Winner: Medical Guardian)
Medical Guardian has advanced medical alert equipment with more modern features compared to Life Alert. Medical Guardian offers a smartwatch medical alert system that includes advanced location tracking, medication reminders and alerts, text-to-speech messaging, and weather forecasts. The watch is also compatible with Medical Guardian's mobile app and is available on iOS and Android devices.

Although Life Alert's alert device is on par with other providers by being waterproof and including two-way communication, the company is still behind in equipment quality. Life Alert equipment is basic and straightforward, while other medical alert providers, such as Medical Guardian, have gone the extra mile by implementing more advanced technology into equipment and including additional capabilities, such as a compatible cell phone app, to improve the user experience.

If you're looking for basic medical alert equipment and monitoring services, Life Alert is a fine choice. If you're looking to expand your medical alert service beyond the basic and purchase high-quality equipment with technological advances, Medical Guardian is the company you'd be happier with.

Equipment Warranty (Winner: Medical Guardian and Life Alert)
Because you'll likely use your medical alert equipment every single day, an equipment warranty is important if you want to make sure your products are covered free of charge. Medical Guardian and Life Alert both offer lifetime equipment warranties, giving peace of mind to their customers. If your equipment ever malfunctions, Medical Guardian and Life Alert will replace the products free of charge.

However, certain companies will exclude certain items from their warranties, so make sure your desired equipment is covered under warranty before purchasing. 

Battery Life (Winner: Medical Guardian)
Life Alert's on-the-go medical alert system has a backup battery that lasts 72 hours. Medical Guardian's battery backup for its wearable alert device lasts up to seven days. Medical Guardian's at-home batteries last from 30–32 hours. If you want peace of mind by having a medical alert device with a longer battery life, Medical Guardian is your best option.

Range/Distance from Base Station (Winner: Medical Guardian)
Especially if you have an active lifestyle, the distance you can travel with your alert button, while away from the base unit, will factor into your purchasing decision. Medical Guardian has a base unit range of 1,300 feet, a farther distance than many medical alert providers, which is typically around 1,000. Life Alert has one of the shorter offerings of 800 feet, making travel flexibility around the home more limited. Depending on the size of your house, 800 feet may not be far enough to even get you outside in the yard.

If you want to travel farther distances and still have coverage with your medical alert system, Medical Guardian is the way to go.

Automatic Fall Detection (Winner: Medical Guardian)
Many consumers purchase medical alert systems for the automatic fall detection capabilities alone. Because fall detection technology can detect a fall and alert the medical alert monitoring center and emergency responders without any help from the user, it's more than just an emergency button. It's protection for users that doesn't require any effort on their part other than wearing the alert button.

Most medical alert companies have incorporated fall detection into their offerings because it is so important to users. However, even with its hefty price point, Life Alert does not offer fall detection, making its services less robust than other companies.

In comparison, Medical Guardian offers fall detection as an add-on for all of its medical alert packages and is also a leader in fall detection technology. All fall alert pendants are also waterproof, so you can wear the button in fall-prone places, such as the bathroom and kitchen.

Safety Certification (Winner: Medical Guardian and Life Alert)
Medical Guardian and Life Alert are both UL Listed and Five Diamond certified. This is on par with most medical alert providers and ensures both companies are equipped with the training and certifications they need to best help their customers in an emergency situation. With additional qualifications, Medical Guardian is also ESA Security certified and FM approved, which ensures the company's emergency responders have high standards.

Website (Winner: Medical Guardian)
Company websites are typically a useful resource for consumers looking to research a company and its offerings. Unfortunately, Life Alert has an outdated website with limited information, making it difficult to find out much about the company without calling a customer service representative.

Medical Guardian, however, has an extensive website with most of the information you would need to determine if the company is right for you. The company is transparent about its equipment, pricing, certifications, customer satisfaction, and much more. Also with online ordering, Medical Guardian's purchasing process is quick and painless.
 
Customer Reviews (Winner: Medical Guardian)
Customer reviews are a great indicator of customer satisfaction levels and what companies do well and what they could improve upon. Life Alert reviews are mostly negative, a concerning fact when the company has more than one hundred reviews. With more than 80 percent of consumers rating the company a one-star, Life Alert reviews highlight cancellation difficulties, device issues, expensive prices, and poor customer service to name a few.

With much better customer satisfaction, Medical Guardian has thousands of reviews, the majority of consumers rating the company a five-star service. Medical Guardian reviews note impressive and prompt customer service, quality equipment, and affordable prices.

Medical Guardian vs. Life Alert: Which is the Better Option?
When comparing the two medical alert providers, Medical Guardian comes out on top. The only advantage Life Alert has over Medical Guardian in our comparison is a longer battery life for its emergency button.

The medical alert providers are similar in that they both are UL Listed and Five Diamond certified, and they offer two-way communication and lifetime equipment warranties.

With a cheaper monthly cost, no equipment fee or activation fee, no long-term contract, and special promotions for its customers, Medical Guardian is much more affordable than Life Alert. Medical Guardian also offers online ordering, a robust website, and automatic fall detection, all of which Life Alert does not provide. Medical Guardian reviews are mostly five-star, while the majority of Life Alert's reviews are one-star.

All-in-all, Medical Guardian offers its customers more value for your money, equipment quality, customer service, and company trustworthiness.

If you want a trusted medical alert service for you or your loved one, Medical Guardian is the better option compared to Life Alert. 

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