Life Alert vs Medical Alert

Life Alert and Medical Alert are a couple of the largest, most well-known providers of personal emergency response systems in the industry. Both companies offer on-the-go and at-home medical alert systems, so consumers can customize their plans to best fit their lifestyles. 

Although Life Alert and Medical Alert have their similarities, such as industry experience, medical alert battery life, and lifetime equipment warranty, there are key differences to be aware of if you want peace of mind that the company you choose is the best option for you or your loved one. 

When comparing monthly cost, upfront fees, contract requirements, customer satisfaction, and other company offerings, Medical Alert has Life Alert beat. Keep reading to explore the mentioned differences. 
Life Alert logo
#17 Life Alert
1.9 Overall Score
1.1
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(111)
Medical Alert logo verified_user
#6 Medical Alert
7.5 Overall Score
4.3
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(1,070)

Overview

Life Alert

Medical Alert

Monthly Monitoring Price
Monthly Monitoring Price
$69.99
$18.29–$32.04
Equipment Fee
Equipment Fee
$96
None
Activation Fee
Activation Fee
None
None
Contract Length
Contract Length
3 Year
None
Warranty
Warranty
Lifetime
Lifetime
Range/Distance from Base Station
Range/Distance from Base Station
800 ft
600 ft
Time In Business
Time In Business
32 Years
15 Years

Ratings

Life Alert

Medical Alert

Overall Score
Overall Score
1.9 of 10
7.5 of 10
Review Score
Review Score
1.1
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4.3
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Value for Money
Value for Money
1.4
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3.4
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Quality of Product or Service
Quality of Product or Service
1.5
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3.4
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Customer Service
Customer Service
1.3
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3.8
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Company Trustworthiness
Company Trustworthiness
1.2
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4.0
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Likely to Recommend
Likely to Recommend
0.6 of 10
7.4 of 10

Reviews

Life Alert

Medical Alert

Number of Reviews
Number of Reviews
111
1,070
Review Breakdown
Review Breakdown
1.1
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5star
4%
4star
3%
3star
2%
2star
7%
1star
85%
4.3
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5star
60%
4star
21%
3star
9%
2star
3%
1star
7%

Reviews for Life Alert

Helpful Favorable Review

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janalee sanders
February 4th, 2019 Valley Center, CA

my grandmother had this and it was literally a life saver! I was on the receiving end of a phone call because she had fallen. the best thing is that it puts the whole family at ease because we can get help quickly if needed


Helpful Critical Review

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Maria
October 17th, 2019 Bolingbrook, IL DETAILS
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Life Alert absolutely refuses to cancel the contract. There have been a number of false alarms. The paramedics have come to my house twice in the past 24 hours. Once at 3:30 in the morning. I called Life Alert and asked them to turn off the unit and they refused.


Reviews for Medical Alert

Helpful Favorable Review

Verified Customer

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Carl
September 17th, 2019 Philadelphia, PA DETAILS
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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They were very very helpful in making sure that if something should happen that they could get into the house. They set us up with a lock box and all of those things in the interior. So far, it's been a rather helpful tool for her and gives her a degree of comfort. So we are pleased. They do stay in touch and they want us to stay in touch and when we get negligent, which we often do, they will touch based to find out if everything is okay.


Helpful Critical Review

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Saundra Henry
October 17th, 2019 Madison, MS DETAILS
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Worst company. When I called them to make sure they had my email address, (since they never sent me an email conformation of my payment) they had me on hold for over one hour! I decided if they're customer service is this bad, what's the rest of their service like? Especially given the sensitivity of their job. I quickly contacted my bank to stop payment and sent the company an email not to send the product.


The Final Word

Monthly Cost (Winner: Medical Alert)
Medical Alert's monthly fee ranges from $18.29–$32.04 (annual), $19.95–$34.95 (semi-annual), or $22.95–$37.99 (month-to-month), depending on which plan you choose. Paying annually will give you the biggest savings. We'll use the month-to-month prices to explain additional Medical Alert package details. You can add an automatic fall detection pendant to any of Medical Alert's plans for an additional $10 per month.

The At-Home Landline package costs $22.95 per month and includes a waterproof emergency button pendant or bracelet and a base unit with two-way audio. The At-Home No Landline package costs $32.95 per month and includes a waterproof emergency button pendant or bracelet and a base unit with two-way communication, but it does not include a landline. The system is wirelessly connected to Medical Alert's emergency response operators.

Medical Alert's On-the-Go package is $37.95 per month and includes a newly designed help button for the wrist or a necklace button. You also receive GPS location services and a handheld device with a carrying case.

Life Alert's price point is quite a bit more expensive at $69.99 per month. Life Alert is also not transparent about its pricing and doesn't include any information regarding its package options or pricing on its website.

Medical Alert has cheaper prices and allows for more flexibility with its plans.

Upfront Fees (Winner: Medical Alert)
Medical Alert does not have an equipment fee or activation fee, making its services completely free upfront other than the monthly cost. Life Alert, however, requires a $96 equipment fee.

With Life Alert's high monthly monitoring cost and expensive upfront fee, Medical Alert is the cheaper medical alert option.

Special Promotions (Winner: Medical Alert)

Medical Alert offers free shipping (annual plans only), a free month of service (annual plans only), and a 30-day money-back guarantee (all packages eligible). Life Alert promotions are limited, as no promotions are listed on its website other than a free first aid kit when you order.

Contract (Winner: Medical Alert)
Medical Alert does not require a contract with its services, although you can receive a discount if you pay semi-annually or annually.

Life Alert requires a three-year contract, typically unheard of in the medical alert industry. The majority of medical alert companies are similar to Medical Alert and do not require any sort of long-term contract.

It's concerning that Life Alert has such a lengthy contract, and its company reviews note this as one of the most frustrating details about its services.

Online Ordering (Winner: Medical Alert)
Medical Alert offers online ordering for all of its products, making the purchasing process quick and easy.

Life Alert does not offer online ordering, and its website is outdated and offers little information.

Equipment Warranty (Winner: Medical Alert and Life Alert)
Both Life Alert and Medical Alert offer lifetime warranties on their equipment. This is on par with other medical alert providers. However, many companies have warranty limitations, so be sure to double-check that Life Alert and Medical Alert cover your desired equipment under warranty before purchasing.

Battery Life (Winner: Medical Alert and Life Alert)
Medical Alert's and Life Alert's backup battery life for their at-home medical alert system both last 72 hours. Many medical alert providers only have backup batteries that last 24 hours or less.

Range/Distance from Base Station (Winner: Life Alert)
Medical Alert's range/distance from the base station is 600 feet, while Life Alert's is 800 feet. Although not a huge difference, Life Alert is the company to go with if you're looking for the longer range.

Automatic Fall Detection (Winner: Medical Alert)
Medical Alert offers fall detection for all of its medical alert systems for $10 extra per month. Life Alert, however, does not have fall detection capabilities for any of its products. If you're looking for peace of mind that a fall will be detected without having to manually press the panic button, we suggest choosing Medical Alert.

Safety Certification (Winner: Medical Alert and Life Alert)
Life Alert and Medical Alert are both UL Accredited and Five Diamond Certified. This means that both of their monitoring centers are complete with a fully trained and licensed staff to assist you or your loved one in an emergency situation.

Mobile App (Winner: Medical Alert)
Medical Alert offers a Caregiver App that allows you to check on your loved one who is using the medical alert device. The app has location monitoring, communication capabilities, alert notifications, and additional resources.

Life Alert does not have its own mobile app, making Medical Alert's services more convenient for consumers looking to stay on top of their loved one's status at all times.

Customer Reviews (Winner: Medical Alert)
Consumer reviews are a great indication of whether you can trust a company and its services to be satisfactory. Unfortunately, Life Alert has more than 100 reviews, and 80 percent of those reviews are one-star. Customers mainly complain about poor customer service and cancellation issues because of the required three-year contract.

Medical Alert reviews are quite the opposite; with more than 1,000 reviews, the majority of Medical Alert's reviews are five-star. Customers highlight exceptional customer service, quality equipment, and quick response times.

If you're looking for a trusted company with a satisfied customer base, Medical Alert is the best choice.

Life Alert vs Medical Alert: Which is the better option?
Although Life Alert and Medical alert have a similar equipment warranty, backup battery life, and safety certification, Medical Alert still comes out on top for a number of reasons. 

With cheaper monthly fees, no equipment fee or activation fee, no long-term contract, and special promotions for its customers, Medical Alert is the more affordable medical alert provider. In addition, Medical Alert has automatic fall detection available for all of its medical alert systems as well as a mobile app for you to check in on your loved one who is using the alert device. Life Alert provides neither of those, making its technology less advanced. Also offering a robust website with online ordering, Medical Alert is more transparent about its prices and offerings when compared to Life Alert. 

Finally, the majority of Medical Alert reviews are positive and highlight the company as a trusted medical resource, while Life Alert has almost all negative reviews that note the company as a dissatisfactory service. 

When comparing Life Alert vs. Medical Alert, we definitely recommend Medical Alert.

top choice

Medical Alert
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