Psychologist and gerontologist, Andrew S. Dibner founded Lifeline Systems in 1974 to give elderly persons a viable solution to getting emergency medical help while living alone. The company initially sold its services to commercial entities, such as hospitals and other healthcare facilities, eventually transitioning to selling directly to consumers. Lifeline Systems became Philips Lifeline in 2006 when it was acquired by the Philips company, adding its products to their home care line. Today, Philips Lifeline remains the top medical alert service in the United States, having served over seven million customers.
- Long-wearing Battery
- Waterproof Devices
- Customer Service
- Optional Installation Assistance
- Medical Dispensing Service
- Voice Extension Console
The major highlight of Philips Lifeline's medical alert system is its Fall Detection feature. This feature picks up more than 95% of falls. Customers have a choice of several safety alarm products, including:
- HomeSafe Standard with AutoAlert Help Button (for in and around the home)
- HomeSafe AutoAlert (for in and around the home)
- GoSafe Mobile Alert System (for on-the-go protection away from home)
- Response App (for Smartphone users)
All systems come with a Help Button Pendant, a Communicator Unit, and 24/7 access to a U.S.-based Response Center.
Depending on the product subscription selected, Philips Lifeline charges anywhere from $13.95-$54.95 per month for round-the-clock monitoring and emergency dispatch services.
Lifeline automatically replaces batteries when needed. Backup batteries have a life of 30 hours.
Works in bath or shower where falls are common.
The company's medical monitoring center can accommodate more than 200 languages.
Customer service associates are available to you 24 hours a day, 7 days a week 365 days a year to handle emergencies or just answer questions.
Optional Installation Assistance
Upon request, Lifeline can send a skilled technician to your home to ensure that everything is installed properly and that the system is securely connected to the monitoring center.
Medication Dispensing Service
Includes a dispenser button for the medication and an audio reminder when it's time to take each dose.
Voice Extension Console
Increases the two-way speakerphone voice communication to a larger area, allowing you to place the voice extension console in a different area of your home from the main console.
In the case of an accident, minor or major, Lifeline can give the combination of the lockbox to whomever customers designate to enter their home to assist them, whether that's family, neighbors, or emergency services.
- Range/Distance Limitations
- System Installation Caveat
- Limited Product Information
Their base price is average in comparison to the rest of the industry, but the add-ons for addition equipment/buttons can add up. One additional button may cost you $10 a month in addition to your regular bill. There have been some complaints about the system and equipment not responding to alerts during emergencies; however, we cannot substantiate this with customers.
The HomeSafe Unit only covers up to 500 ft, which compared to other companies in its niche who offer up to 1300 ft., is pretty small. The company also warns (in small print) that the range in and around your home must be tested. GoSafe mobile alert system is covered anywhere with AT&T service, but the range varies depending on cell tower coverage in that particular area.
System Installation Caveat
The optional installation help does cost a one-time fee. You can also have the equipment mailed to you so you can set it up yourself for no additional cost. There is also an additional one-time fee for the voice extension console and the lockbox service.
Limited Product Information
Philips Lifeline does present adequate product information on their website, but some information is lacking transparency, such as warranty information, additional fees for things like activation and equipment fees, and backup battery life.