Name: MobileHelp
Rating: 4.5

check_circle

Verified Customer

star star star star star_border

Anonymous Eugene, OR

Customer support is lovely and prompt and the device is good. I would recommend.

3 years ago

check_circle

Verified Customer

star star star star star

Jimmy Walker Mount Dora, FL

Responds quickly to activations, and calls seem loud and clear

3 years ago

check_circle

Verified Customer

star star star star star

Audrey Abaari Brooklyn, NY

Everyone is courtesy and willing to help and explain services

3 years ago

check_circle

Verified Customer

star star star star star

Marie Blandford Springfield, KY

The service has been what they said it was and we have had no problems with it.

3 years ago

check_circle

Verified Customer

star star star star star

MICHAEL F MCMANUS Niagara Falls, NY

superb device - i couldn't use because of morphine pain pump

3 years ago

check_circle

Verified Customer

star star star star star

Mary Schewe Mason, OH

Respond to push of button right away. So far everything is working fine.

3 years ago

check_circle

Verified Customer

star star star star star

Nancy Neoga, IL

Quick to answer. Very understandable when grandkids accidentally pushed button.

3 years ago

check_circle

Verified Customer

star star star star star_border

Natalie Karol Palm Desert, CA

Seems to be ok.Havnt had reason to use. Like fact that I have both pendants and wristbands

3 years ago

check_circle

Verified Customer

star star star star star

Nadine Podgorsky Unionville, NY

Did the test and responded immediately . Have confidence in there response

3 years ago

check_circle

Verified Customer

star star star star star

James Griffith Eagle River, AK

They are very fast to reply to alarms and very patient with me.

3 years ago

check_circle

Verified Customer

star star star star star

Edward Kovalcik Levittown, PA

Always prompt and courteous quick response time and always there

3 years ago

check_circle

Verified Customer

star star star star star

Pat carbery Arlington Heights, IL

Accidentally, the mobile went off and the paramedics were here in no time.

3 years ago

check_circle

Verified Customer

star star star star star

Ray Leander, TX

Everyone I have dealt with has been great. Very helpful & informative.

3 years ago

check_circle

Verified Customer

star star star star star

Richard Boone Exeter, CA

Easy to set up and haven't had to use it but hope it works like it says

3 years ago

check_circle

Verified Customer

star star star star star

Ronald Grandstaff Lawrence, KS

it is easy to operate, has all the bells and whistle I want.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Sheron sheron ireland Phoenix, AZ

All works well except fall pendent gives false alarms. i would prefer being able to speak into the device.

3 years ago

Reply from MobileHelp

Thank you for your feedback. We would love to speak to you, so that we can provide you ways to limit false alarms. Please give us a call at 877-827-6207, Option 1.

Aug. 11th, 2020

check_circle

Verified Customer

star star star star star

A.J. Shew San Angelo, TX

Good service and knowledgeable people that answer questions quickly

3 years ago

check_circle

Verified Customer

star star star star star

Stephen Reynolds Clovis, NM

Product was easy to set up and works fantastically. Quick response time.

3 years ago

check_circle

Verified Customer

star star star star star

Sandra Demuth Roscommon, MI

Always pleasant, helpful, and prompt, even when testing my equipment.

3 years ago

check_circle

Verified Customer

star star star star star

Janet Benhase for Virginia Callis. Virginia Beach, VA

Service response time is excellent, your staff is very courteous

3 years ago

check_circle

Verified Customer

star star star star star

Beverly Cordray Edmond, OK

I fell one week after I got my nelace they responded right away

3 years ago

check_circle

Verified Customer

star star star star star

Bernie Stock Chaska, MN

they have been there even though i pushed the button by mistake

3 years ago

check_circle

Verified Customer

star star star star star

Teresa Sims Charleston, IL

Used it twice the response was Awesome they sent help when needed

3 years ago

check_circle

Verified Customer

star star star star star

Beverly Ryan Reeds Spring, MO

the response time is very fast and the responders are calm and helpful/

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Connie Chapman Amarillo, TX

fall detect button keeps going off while my parents are sleeping in bed. My father fell outside and alarm did NOT go off.

3 years ago

Reply from MobileHelp

We are sorry to hear about your experience, however, we do see that you have already spoken to Technical Support and they have resolved your concerns. If you need further assistance, please contact us at 877-827-6207.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Sylvia A. Farkas Englewood, CO

Always so very polite when I accidentally set off the call button.

3 years ago

check_circle

Verified Customer

star star star star star

Helen Sorenson Tucson, AZ

RESpond to any bump of the medical alert, even if not a fall.

3 years ago

check_circle

Verified Customer

star star star star star

Jessica Eng-Hall Monrovia, CA

Prompt response, friendly personnel. Always there when I need them

3 years ago

check_circle

Verified Customer

star star star star star

Deborah Molzen Lebanon, OR

Prompt response to activation and notification of responding unit, then me.

3 years ago

check_circle

Verified Customer

star star star star star

Judy Johnson Sublimity, OR

I feel safe with it.It went off for no reason and boy did they got right on it.

3 years ago

check_circle

Verified Customer

star star star star star

Merry Wynkoop Massapequa Park, NY

They were very helpful in the setup. It is so easy to contact them.

3 years ago

check_circle

Verified Customer

star star star star star

Edward L. Croushorn Manassas, VA

Not hard to use. Everything is organized in case you need it.

3 years ago

check_circle

Verified Customer

star star star star star

Elaine Tuchman Baltimore, MD

Every request /question has been satisfied professionally & politely.

3 years ago

check_circle

Verified Customer

star star star star star

christine reeves Keysville, GA

They are very patient . I have accidently hit it 5 times , thanks

3 years ago

check_circle

Verified Customer

star star star star star

Gene B Warner Robins, GA

Vry helpful and setup was easy for the person requiring the service

3 years ago

check_circle

Verified Customer

star star star star star

prefer not to answer Savannah, GA

They have responded quickly so far, polite, and professional

3 years ago

check_circle

Verified Customer

star star star star star

Lois Rosenthal Fort Lauderdale, FL

Very quick to respond to a call and extremely polite and courteous

3 years ago

check_circle

Verified Customer

star star star star star

Alpha Huddleston Punta Gorda, FL

customer service personnel are very helpful and informative.

3 years ago

check_circle

Verified Customer

star star star star star

Bonnie Posson And Beverly Lunsford Indianapolis, IN

Immediate response by equipment and by MobileHelp response team.

3 years ago

check_circle

Verified Customer

star star star star star_border

Barbara Lake Worth, FL

I think it is an okay company. I like the security it provides and it is a good service.

3 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Humboldt, KS

Customer support is well informed on everything. The device seems like it is a pretty good deal.

3 years ago

check_circle

Verified Customer

star star star star star

Milton Collins, MS

Everybody is so nice and do what you need when you need an answer.

3 years ago

check_circle

Verified Customer

star star star star star

Linda Corsicana, TX

I like it because I live alone and if something happened to me, I can get help.

3 years ago

check_circle

Verified Customer

star star star star star

Mary Leesport, PA

They do what they are supposed to do. It works. I am satisfied with it.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Bernice Garland, TX

Customer service does not follow through. It took me two or three callings to get things resolved and I wasn’t pleased. The device is too sensitive.

3 years ago

Reply from MobileHelp

Hi Bernice,

We are sorry to hear that you were not happy with your experience with Customer Care. We would love to speak to you, regarding this. Please email us at [email protected] so that we can reach out to you.

Jun. 20th, 2020

check_circle

Verified Customer

star star star star star

Mary Proctorville, NC

I like to have it when I am alone because I don’t have anybody to call on.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

J Concord, CA

It is for my elderly mother. It’s best to have security and it seems to be fine and handy and convenient.

3 years ago

Reply from MobileHelp

We appreciate your feedback. Is there anything we can do to earn a higher rating?

Jun. 20th, 2020

check_circle

Verified Customer

star star star star star

Anonymous Brooklyn, NY

When I call with questions, I found the help line very helpful.

3 years ago

check_circle

Verified Customer

star star star star star

David Canton, OH

My mother wears it. They’ve always been very helpful when I’ve called them.

3 years ago

check_circle

Verified Customer

star star star star star

Ray Bend, OR

Customer support is good and overall they are good and I like it.

3 years ago