Name: MobileHelp
Rating: 4.5

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Verified Customer

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Mary Boughey Miami, FL

It's gone off three times by mistake, but I never have a problem getting answers to my questions.

5 years ago

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Verified Customer

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Anonymous Billings, MT

I test this every Tuesday morning and customer service is really quick to get on the line for me.

5 years ago

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Verified Customer

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James Lenox Keithville, LA

It is much better than my previous one from another company. The pendant hurts my neck and I can't adjust it. The colors that come up on the receiver can be confusing.

5 years ago

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Verified Customer

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Keith Clearwater, FL

This is less expensive than other devices. They have been very good and helpful to me.

5 years ago

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Glenda A Karrenbrock Fort Worth, TX

I decided to go with MobileHelp because I could go anywhere and they'll be right there with me.

5 years ago

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Verified Customer

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Brock Kerr Chillicothe, MO

This system is comforting and reassuring for my loved ones. The pendant is a little too sensitive.

5 years ago

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Verified Customer

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Hazel Bleggi Punxsutawney, PA

Mobilehelp's device is small and convenient, and their customer support has taken care of me when my device went off.

5 years ago

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Connie Smith Beaverton, OR

My mom had a few false alarms and they always called to make sure she was alright.

5 years ago

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Verified Customer

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Dixie Cooley Cumming, GA

Even though I haven't had to use my device yet, Mobilehelp had the right price and just made sense.

5 years ago

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Verified Customer

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Wendell Vick Fort Worth, TX

I chose MobileHelp because it was the cheapest one I could find and the best quality.

5 years ago

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Verified Customer

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Robert Hickey

There service is good, however,The fall detection pendant is not reliable, twice it sent a signal while I was sleeping.

5 years ago

Reply from MobileHelp

Robert,

We are sorry to hear about the false alarms you have experienced, however, we do not recommend wearing the fall detection pendant to bed as it can cause false alarms. We would suggest wearing a standard help button while sleeping. If you have additional questions regarding this, please contact our Technical Support Department at 877-827-6207, Option 1.

Kind Regards,

MobileHelp

Jun. 19th, 2018

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Verified Customer

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Anon

I particularly like the lockbox for our key so I don't have to worry when I'm not home

5 years ago

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Verified Customer

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Frances Jernigan

They responded really quick when it went off accidentally. They are really prompt.

5 years ago

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Verified Customer

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Kathy Gibbs

It works anywhere I'm at and I know that it works. It's a little cheaper than other products.

5 years ago

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Vera Green And Belva Hancock Knoxville, TN

My daughter was concerned about me falling so she was determined to get me something like this. The pendant is easy to use and handy.

5 years ago

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Eddie Sanderford Atlanta, GA

Primarily I picked it because of the price and the coverage they give you. All I've done is test the button and things worked fine. I had no problems with it.

5 years ago

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Verified Customer

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Anonymous

Your equipment is very sensitive an accurate that make me secure if I should fall down.

5 years ago

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Anonymous

All individuals I spoke with were very helpful and delivery of requested items was prompt

5 years ago

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Anonymous

For an active person, it is a pain in the neck to have to take both the pendant AND the speaker with me everywhere. I thought the speaker would be in the pendant

5 years ago

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Verified Customer

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Bill

Very helpful, good product, quality. Operators call promptly when alarm goes off

6 years ago

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Trudy

I haven't needed them yet, but based on their customer service, I know I'm in good hands.

6 years ago

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Verified Customer

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Ms.Berry

They answer right away if the equipment siginal an emergency, I like that quick response.

6 years ago

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Verified Customer

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Anonymous Gainesville, FL

I'm happy with it. All the devices are good. I trust that if I need them, I'll have them available.

6 years ago

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Verified Customer

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Anonymous

So far the device works well. Customer service has answered all of our questions too.

6 years ago

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Shirley

Ordering it and setting everything up was very easy to do. Price-wise, I thought it was reasonable.

6 years ago

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Verified Customer

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Jeanette Steadman

I've only had it for 2 or 3 weeks so far and have had no problems with it. I wear it every day.

6 years ago

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K.G.

Our daughter has it, she's the one that uses it. So far it has been easy to connect with them.

6 years ago

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Verified Customer

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Kathy

pressed button to try it out and they answered right away; lower cost that other companies

6 years ago

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Anne Wentz

Great customer service. They came through with everything they said that they would do.

6 years ago

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Erica

Customer service was great, but I'm still waiting for my refund and wish I could be updated on the process.

6 years ago

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Verified Customer

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Mobilehelp

So far used omce answered immedaitely. Like the portable device. feel safe indoors or outdoors

6 years ago

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Verified Customer

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sammie

it seems to work excellent. it catches the least stumble and they are right on it

6 years ago

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Joan Gurin Davenport, IA

I picked it because it had the features that I needed. They have answered all my questions so far.

6 years ago

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Verified Customer

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Catherine Stevens Maxwell, TX

I'm elderly and I'm afraid of falling, that's why I got it. I think it's a good device, it was very easy to assemble.

6 years ago

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Edith G Brookins

I used it for a short time after my physician told me to look into it. I sent it back because I couldn't afford it.

6 years ago

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E.P. Temecula, CA

The button is very sensitive. It doesn't take much to push it but it's still a good deal.

6 years ago

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Anonymous Essexville, MI

My son ordered it for me. I asked them to change one of the pieces for me and they did do it.

6 years ago

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Verified Customer

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Tom Stefano Lake Elsinore, CA

I went with them because I got more instruments with it. I usually use the necklace around my neck.

6 years ago

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RosaChristensen Port O'Connor, TX

I've had MobileHelp for a long time, and it's great. We had to use it two weeks ago to call an ambulance, and it works.

6 years ago

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Verified Customer

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RoadRunner Los Angeles, CA

Because every time I do a test call, my MobileHelp device works in seconds to be connected.

6 years ago

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Feeling Safe Ramona, CA

Customer service is top notched. The equipment is sensitive and works perfectly.

6 years ago

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Verified Customer

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Pamela B. Omaha, NE

Feel safer in my home because i fall a lot knowing i can jus push a button when is great.

6 years ago

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Verified Customer

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User Houston, TX

Gives confidence especially to those who have stability problems or other impairments.

6 years ago

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Joyce Hudsonville, MI

I had a good helper who answered my questions, checked the unit, and we had a few laughs!

6 years ago

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Mrs "M"

I have not needed the service yet but getting it set up and testing it monthly was very easy

6 years ago

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exlawman Spearfish, SD

Mostly very well satisfied. My wife just wishes the magnetic neck band could be shortened or ordered by lengh.

6 years ago

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Anonymous Capitola, CA

No problems and really quick response to questions when first ordered this product

6 years ago

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Anonymous South Fulton, TN

I like the way it's presented, and the equipment is so nice and convenient to use.

6 years ago

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EK Norfolk, VA

It has the mobility to to be helpful both inside the house and outside when I'm away.

6 years ago

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Todd Kline Philadelphia, PA

It's easy to use and to set-up. It has a good price, and we saw that the reviews online were supportive.

6 years ago