Name: Medical Guardian
Rating: 4.3

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Verified Customer

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Dawn Ridgeway, WI

Poor connection , takes along time for someone to answer when we hit the help button

6 years ago

Reply from Medical Guardian

Dawn, thanks for the review. Generally speaking, you should expect a response in under one minute after pushing the help button. If this is not the case, we would like to have a member of our technical support team have a look at the device. Would you be willing to help us by identifying the account in question? Simply reply to this message with the full name of the device user as well as some identifying information (address and phone number), so we can locate the account and reach back out. We thank you for the feedback and hope you have a great day!

Mar. 7th, 2018

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VH Allen Park, MI

so far so good,have only had it one month, but no issues

6 years ago

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Jack Smith Kingsport, TN

I've not had to use it in an emergency situation yet

6 years ago

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Gil Cumming, GA

Answering the call takes longer than I think it should

6 years ago

Reply from Medical Guardian

Gil, thanks for the review. Generally, you should typically see a response from one of our emergency operators in under one minute. If that is not the case in your experience, reply to this message with some identifying information (full name of the user, address and phone number), and we'll reach back out to look into your particular situation. Any information provided in your response will not be posted to and will only be shared with Medical Guardian. Thank you for the feedback!

Mar. 7th, 2018

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EDITH

VERY HELPFUL G00D TO KNOW THAT HELP IS ALWAYS READY.

6 years ago

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Dennis Bouchard Punta Gorda, FL

The company is fine. Their customer service is pretty good.

6 years ago

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Geraldine P Herriman, UT

I haven't had to use it because I haven't had a need to. That's beside the point though, I'm not happy with it.

6 years ago

Reply from Medical Guardian

Geraldine, thank you for reaching out. We're happy you haven't had to use our device yet but disappointed that our service meeting your general satisfaction. A member of our Customer Care team will be reaching out to see if we can help address your concerns. Have a great day!

Mar. 1st, 2018

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FranklinBojko

Great overall service. Staff is helpful and knowledgeable.

6 years ago

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MiltonCass

My button is too sensitive can call for help for just eating dinner

6 years ago

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Norma Gilliland Memphis, TN

Well devised system that integrates voice and data alarms

6 years ago

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Priscilla Poirier

I wear it in the morning and they've come to help me already.

6 years ago

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Anonymous Hyde Park, UT

My son told me about it. I have not had to use it yet, but I guess it's ok.

6 years ago

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Debra Woodstock, GA

Slow response time, not enough area covered to hear or return comment.

6 years ago

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Alice LaTorre Orlando, FL

It only helps you if you are in your house, I actually want to cancel this service and get LifeAlert..

6 years ago

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Gwendolyn Swam Exmore, VA

They provided me with everything I've needed and it works.

6 years ago

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No one. Lagrange, GA

Unable to talk to a human soon enough, senior should not have to wait too long for help'

6 years ago

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Janna goley

Moisture collects and the band doesn't stay in the loops

6 years ago

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Carroll Birmingham, AL

Was not told the possible WiFi connections when I talked to service rep.

6 years ago

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Max Zebulon, NC

Havnt had to use it?Don't know how good it is takes a while to answer when testing

6 years ago

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shielda c wolf Greenville, SC

Very compentant. Paying for a year is cost saving.

6 years ago

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JW Palm Beach Gardens, FL

Disappointed that it needds such frequent charging

6 years ago

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Boop Friendsville, PA

Just got it. The one with the GPS doesn't stay charged very long.

6 years ago

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Karen Levittown, NY

The staff have consistently been polite and responsive.

7 years ago

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Elizabeth Chattahoochee, FL

It was a good product and worked as advertised.

7 years ago

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Marie Monks Overland Park, KS

would like faster answer time when button pushed

7 years ago

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Peg Madison, WI

Reliable response; good range of contact

7 years ago

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Win Altadena, CA

Service is fine. Unit design and construction is poor.

7 years ago

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Secure confident Bronx, NY

They are quick and very responsiveness.

7 years ago

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Janie Brackney

They do not have all their bases covered...only use one carrier which doesn't have good reception everywhere.

7 years ago

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MaryLu Prante Wahpeton, ND

Easy and helpful set up. But we have had no reason to use it, thank God.

7 years ago

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Lumina Wakefield, NJ

Easy to wear, andmto charge

7 years ago

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Jeff Crestview, FL

Good Service. Customer reps good. Fair, Honest

7 years ago

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Roberta S

Device worked ok Very expensive. Customer service not very compassionate. Customer service people excelled in rudeness!

7 years ago

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Katherine E

the service while I was a customer was good

7 years ago

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Gerald A

Sometimes it takes too long to connect

7 years ago

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Gerald F

When testing unit seems a long time before a person answers

7 years ago

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Sue Y

Quick response

7 years ago

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Sharlene G

Good service when I needed them

7 years ago

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David A Palm Coast, FL

I feel so much safer knowing I'm just a tap away from serious help if I ever need it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, David A. We appreciate you being part of our growing community. All the best and stay well and safe.

May. 3rd, 2023

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Verified Customer

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Carol Teaneck, NJ

Easy installation and simple use instructions with pleasant and professional help.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Carol. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 13th, 2023

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Ann / Shalene Idaho Falls, ID

Sales representative and delivery was great. the product functions well. Upsell for the maintenance was a little pushy.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 12th, 2023

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Lorraine Petrozziello Hamburg, NJ

Quick response to questions and was able to speak with a real person when ready to order

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Lorraine Petrozziello! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Apr. 6th, 2023

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Beryl Zurich, ZH

Great customer service! I switched from another well know brand and am very happy!

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Beryl. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 30th, 2023

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Asad Memon Parkville, MD

Brilliant product - Very dependable and assuring device - gives a person sense of security.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Asad Memon. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 29th, 2023

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Shawn Philadelphia, PA

One can't tell how much charge is left. Nor does it indicate if it is done charging. The fall detection sensor rarely detects falls accurately.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Shawn. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Mar. 9th, 2023

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Suzanne Terry Muskego, WI

Kathryn is very personable. She knows the products and works with you to choose which item best suits your needs.

1 year ago

Reply from Medical Guardian

Hello Suzanne Terry, thank you for your feedback. We really appreciate it. We're glad Kathryn was helpful to you.

Feb. 22nd, 2023

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Betty TX

Attentive! Appreciative for the immediate response time for the assistance given.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Betty! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 15th, 2023

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Mark Morris Navarre, FL

Always such a pleasurable experience every time I deal with the employees of Medical Guardian

1 year ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Feb. 3rd, 2023

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Jerry Mensch Oceanside, CA

Equipment failures common, slow replacement, incorrect information from customer service. Poor connections and repeated failure of tests of equipment. There has to be others a lot better.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Jerry Mensch. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 6th, 2023

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Traci Wendell

The device doesn’t come with a lanyard. The operators are kind and responsive. There is a $50 fee when you return the device.

2 years ago Edited August 30, 2022