Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Peppi

Response time for an alert is a little bit slow.

5 years ago

Reply from Medical Guardian

Peppi, thanks for the review. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. Please reply directly to this message with you or the device user's full name, address and phone number. Any information shared in your response will not be posted publically. Thanks again for the feedback!

Nov. 16th, 2018

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Dinny & Alex Seattle, WA

They've always answered my questions when I've asked some.

5 years ago

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Anonymous

The key box was a little puzzling, but we figured out how to open it.

5 years ago

Reply from Medical Guardian

Thank you for the review. If you have any other questions about your device or accessories, don't hesitate to reply directly to this message with your concerns. Have a lovely day!

Nov. 14th, 2018

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Rhonda Griffith, IN

I like to change to the necklace because the watch is too cumbersome at times.

5 years ago

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Anonymous Bothell, WA

They were very courteous and didn't seem annoyed that there wasn't an emergency.

5 years ago

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Anonymous

I couldn't breathe, and they answered me in a few minutes. They got in contact with all my children I had down.

5 years ago

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Junita

It's easy to use, but they take too long to answer your call.

5 years ago

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Edmund Caldwell, TX

The device itself is a little bit bulky.

5 years ago

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Chelcia Smith

Charger had to be replaced, was supposed to keep charge 3 days have to charge daily

5 years ago

Reply from Medical Guardian

Chelcia, thank you for your review. We are sorry that you've had difficulties with your Medical Guardian device. We would like to look into your concerns further. We will be in touch shortly to troubleshoot. Have a great day!

Oct. 11th, 2018

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Catherine

The customer support is very good and helpful.

5 years ago

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Duane Kunschke

Ordered this a week and a half ago...just paid the bill...and have NOT received any equipment about to go for a refund

5 years ago

Reply from Medical Guardian

Duane, thank you for reaching out. Looking at your parents' account, it appears the unit has arrived and been activated since this review was written. If you have any additional issues, don't hesitate to reply directly to this message. We wish you and your family a lovely day!

Oct. 3rd, 2018

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Margaret Birmingham, AL

I have tried for numerous times and ways to speak to a management representative, but have not had any success.

5 years ago

Reply from Medical Guardian

Margaret, thank you for reaching out. We're sorry that you've had such difficulty in attempting to reach out to our management team. If your issue has not been resolved, we would like to help you with your request. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will have a member of our management team reach out to address your concerns. Any additional specifics you provide will be used to help us investigate your concerns further. Thanks again!

Sep. 17th, 2018

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Marion Carvell Seal Beach, CA

Watch and Necklace to large and bulky..........

5 years ago

Reply from Medical Guardian

Marion, thanks for the feedback. We have a variety of device options to meet a variety of needs. If you want something a bit less bulky, we have additional products that may better meet your needs. If you are interested in hearing more about our other available product options, don't hesitate to speak with our Customer Care team. They are available at 1-800-313-1191. Hours are 9 a.m to 9 p.m. EST on weekdays and 9 a.m. to 5 p.m. EST on weekends. Have a great day!

Sep. 17th, 2018

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Linda St Louis, MO

It's easy to wear and it's fairly comfortable.

5 years ago

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Rita Watson

I wish the responce time when testing would be faster.

5 years ago

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Alden Shipley

Good company. Responds well to issues and questions.

5 years ago

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Lena D. Napolitano

The battery needs charging every day! I was told it could go 5 days without recharging. Not so.

5 years ago

Reply from Medical Guardian

Lena, thank you for reaching out. A member of our Customer Care team will be reaching out shortly to troubleshoot your device. Thanks again for the feedback and have a great day!

Jul. 19th, 2018

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Fred

Very reliable service when my mom was falling everyday

5 years ago

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Mary primack Beaumont, CA

Not enough follow up service. I have never received a call checking on me and or service

5 years ago

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Harriet Decatur

It's convenient and does a good job for me.

5 years ago

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Linda Lebherz

It's kinda bulky and I think the price is pretty high.

5 years ago

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Lane

Small size of instruments. Have never used in an emergencyh

5 years ago

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user

batery slow to recharge and charge lasts a limited time

5 years ago

Reply from Medical Guardian

Thank you for the review. If we are able to determine a bit of additional information about your device, we can see if there is a need for any troubleshooting. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Jun. 7th, 2018

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MO Ogden, UT

Have not used it yet! The test that was done did not go well!

5 years ago

Reply from Medical Guardian

Thank you for reaching out. We are sorry that your testing did not meet your expectations. We would like to see if we can do anything to ensure a better experience going forward. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. if you can provide any additional specifics about what happened when you tested your unit, this may assist us in investigating your concerns. Thanks again for your feedback!

May. 29th, 2018

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Marilyn Laymon

I like how economical and simplistic Medical Guardian is.

5 years ago

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FredDM

The wrist controller quality, it is falling apart.

6 years ago

Reply from Medical Guardian

Fred, thank you for the feedback. We should be able to help you out with your wristband if we can locate your account. If you could provide us with your full name, address and phone number, we will reach out. Any information shared in your response will not be posted publicly. Thanks again for reaching out!

May. 15th, 2018

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Anonymous

Price went up way too much the second yr

6 years ago

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Judy Hopkins

The company is charging me and my mother passed away March 9th. Notification was given, yet ignored!!

6 years ago

Reply from Medical Guardian

Judy, thank you for the feedback. We offer up our condolences for your recent loss. Regarding your mother's account, we can certainly help take care of this request if it has yet to be resolved. So we can better research your particular situation, would you be willing to help us locate your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with her full name, address and phone number, we will look at her account and reach out to assist you as needed. Thanks again for reaching out!

May. 15th, 2018

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Jerry Tannenbaum Lake Mary, FL

Customer service is very knowledgeable and efficient.

6 years ago

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Linda

They have answered immediately when I have needed help.

6 years ago

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Gary H. Snouffer

Reasonably priced, reasonably good product

6 years ago

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Linda Curran

Lost my necklace, broken watch buckle. Two false alarms

6 years ago

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DSHEELIS Santaquin, UT

I feel they are competent and really care

6 years ago

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Maureen Liva Chicago, IL

took a couple minutes for them to respond

6 years ago

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Sally Campbell, CA

I called to cancel and was told I would receive info on how to return equipment that was two months ago. Still waiting

6 years ago

Reply from Medical Guardian

Sally, thank you for reaching out. We apologize that you have had difficulty canceling out your account. We should be able to get that sorted out for you if you help us locate your account by responding with some additional account information. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out to help you out in closing out the account. We hope you have a great day!

May. 1st, 2018

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Eewa Murrells Inlet, SC

Takes to long to respond scare i have tried it on various times aam going to cancel

6 years ago

Reply from Medical Guardian

Thanks for the feedback. Under normal circumstances, our units typically reach one of our highly trained operators in under 60 seconds. If that is not the case when you test your unit, we would like to look into your case further to troubleshoot or help you cancel out your account if that is still your preference. So we can assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out. Thanks again for reaching out and we hope you have a great day!

May. 1st, 2018

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V Thomas

I do not know if it is even workinf or if it needs new batteries.

6 years ago

Reply from Medical Guardian

Hello and thank you for reaching out. We can certainly check into the battery life for your unit if you provide us with some additional information to help locate your account. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach back out. Thanks again for your feedback and we hope you have a lovely day!

Apr. 27th, 2018

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Keith Michaels

They have monitered and responded in a timely manner.

6 years ago

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Fitz

Exceptional service, fast return call time

6 years ago

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Satisfaction

The service is very good and would recommend to anyone.

6 years ago

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Tina

They are very polite when answering calls.

6 years ago

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S Bailey

They have responded well when I have had a need.

6 years ago

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Larry & Lisa Cornish Acct for Maugerite Helfrich

The priduct is very good and would recommend it to others

6 years ago

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Jayne Vogt

HAVE ONLY USED ONCE IN OVER A YEAR BUT THAT WAS FINE

6 years ago

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Pat

when I needed them it took help one a few mim to show.

6 years ago

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Inlaw

When cable power went out so medical guardian

6 years ago

Reply from Medical Guardian

Thank you for the feedback. We can look into this concern for you but need a bit more information to identify the device being used at the time the power went out. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user, as well as their address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and have a lovely day!

Apr. 17th, 2018

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Anonymous

too slow to answer call. If I don't call, never call me to check if I'm ok.

6 years ago

Reply from Medical Guardian

Thank you for the review. We appreciate your feedback about us checking in. We are currently working on ways to better interact with our customers and will take your concerns into account. As far as your device, under typical conditions, our highly trained operators should get on the line in under 60 seconds. If this is not the case when you test your device, we would like to look further into your situation. If that is the case, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 17th, 2018

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Barbara ley

I've been HAPPY but only one I've used so can't compare

6 years ago

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Marie

no problems but I have had no need of any service

6 years ago

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Daughter

The only issue I have is Medical Guardian doesn't work outside of the house.

6 years ago

Reply from Medical Guardian

Thanks for the review. We may have a device to better suit your needs. We offer multiple device options, including mobile options that can work both inside and outside of the home. So we can better research your particular situation, would you be willing to help us locate your parent's account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Apr. 18th, 2018