Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Charles Salina, KS

The service is very easy to set up, and customer service was very helpful.

5 years ago

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Thomas Lincoln City, OR

Medical Guardian always answers my alerts. They are very responsive.

5 years ago

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Carolyn Hollywood, FL

Customer service responds to the calls right when the button is pushed.

5 years ago

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Shirley Harper Woods, MI

The service is very convenient. Customer service is cordial and attentive.

5 years ago

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Jeannette Highlands, TX

The set up was very fast, and we have experienced no problems with it.

5 years ago

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Stanley

The devices they offer are more than sufficient for what I use.

5 years ago

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Ron Ione, CA

Excellent service, Responds quickley to outside the home service area.

5 years ago

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Deborah S Franklin, NC

no problems with equipment and always answered right away when I tested product

5 years ago

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Tanya Aquino Burke, VA

Recently needed emergency assistance and response time was very quick.

5 years ago

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Leslie Gulrich Punta Gorda, FL

Tested Guardian in a strange place, and the operator kknew exactly where I was.

5 years ago

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Verified Customer

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Jeffrey Morgan Hill, CA

I only used it for a test and the representatives responded in a timely manner.

5 years ago

Reply from Medical Guardian

Jeffrey, thank you for the review. We're happy that you have not needed to make use of our services as of yet!

Jan. 8th, 2019

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Verified Customer

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Gretchen K. La Jolla, CA

I've done testing on the device and at this point everything's been fine.

5 years ago

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Verified Customer

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Mary L Victoria, TX

When I pushed the button accidentally, they came on the line immediately.

5 years ago

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Gloria Plainview, NY

I've only needed help for the set up and the customer service was excellent.

5 years ago

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Georgia C St Louis, MO

Every time I've called the customer service they've been more than helpful.

5 years ago

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Doug Clyde, TX

The customer representatives are easy to deal with. The device was easy to use.

5 years ago

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Donna Ninety Six, SC

I tested it twice and it worked really well, they know what they are doing.

5 years ago

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Marie Dayton, OH

I can get answers to all of the questions I have about the device.

5 years ago

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Michelle Kingman, AZ

They answer my questions and are nice about it. It's been a good experience.

5 years ago

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Shirley Reish

easy to wear, so far no complaints. Kids feel better...all out of area

5 years ago

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David Sanders

Easy to order, easy to set up. It daes everything we ask for

5 years ago

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Ronell Blount Baton Rouge, LA

We're pleased with it. Whey my mother fell, they quickly checked in on her.

5 years ago

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Anonymous Elkton, MD

I like the commercial and how it says they will be there for me. The one time I tested it, they came on quickly.

5 years ago

Reply from Medical Guardian

Thank you for the review. We're happy that you are satisfied with our service overall. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers.

Dec. 19th, 2018

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Verified Customer

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Terri Granville, OH

Great customer service when ordering. Very easy to use system.

5 years ago

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Edward McKinnon Leland, NC

Customer service is outstanding. Very reliable when it comes to communication.

5 years ago

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Michael Salt Lake City, UT

I had a converstion with the customer service when I changed the wristband and they were very nice.

5 years ago

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Mary Ann Houston, TX

Whenever we needed anything, we were able to call and reach somebody.

5 years ago

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Anonymous Saint Joseph, MO

The system was very easy to set up. When we tested it, it worked just fine.

5 years ago

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Clarence Gardner, KS

The customer service has been very good to talk to and help us.

5 years ago

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Janis Highland, CA

The customer representatives are very friendly. The device is easy to use.

5 years ago

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Walter Charlotte, NC

It's good but last week in the doctor's office it went off all of a sudden from me leaning over the counter.

5 years ago

Reply from Medical Guardian

Walter, thank you for the review. We're sorry that your unit went off accidentally. Please don't hesitate to reach back out if you are having any other difficulties with your device.

Dec. 14th, 2018

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Jerry Yucaipa, CA

I wear it everyday. It's comfortable. Setting it up was a good process.

5 years ago

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John Sacramento, CA

The customer service has answered every question that I've had.

5 years ago

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Carolyn Caldwell, TX

I've only had to use it once since I've had it but they responded very quick.

5 years ago

Reply from Medical Guardian

Carolyn, we're happy we were able to be there for you when you needed us. Thanks for the review!

Dec. 13th, 2018

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Verified Customer

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Anne H

It's pretty easy to use. You can always get a hold of them and they will be very cordial and easy to talk to.

5 years ago Edited January 10, 2024

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Gerald mccarthy

works good have used the service twice and they have done a great job

5 years ago

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Jim

Customer service setting up account was great. Product delivered as promised

5 years ago

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Kay Torres

I haven''t needed help yet. Peace of mind. When I test my unit they answer immediately.xx

5 years ago

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Verified Customer

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Sue Deforest

Call to get a watch instead of the button because that is what my father wanted and we have never received it.

5 years ago

Reply from Medical Guardian

Sue, thank you for reaching out. We apologize for the delays you and your father experienced in getting his new button out to him. We can certainly help out with this request if help is still needed. We just need a bit of information about your father's account to get this taken care of for him. If you could provide us with your father's full name, address and phone number, we will be in touch. Any information shared in your response will not be posted publically. Thanks again for the review!

Dec. 11th, 2018

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Verified Customer

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J. Michael Winston-Salem, NC

Very responsive to alerts. Extremely helpful with answering questions.

5 years ago

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Joyce Hammons Colorado Springs, CO

Easy to set up and having two devices , one is always with me.

5 years ago

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Julie Diana, TX

Everyone is very courteous and the information they give is good.

5 years ago

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Anonymous Greenfield, IN

When we were testing it and setting it up, everybody was nice and very helpful.

5 years ago

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Pam Columbus, OH

The customer support is always right there and are very ready to help.

5 years ago

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Brenda La Grange, KY

Customer service always answers the phone when the alarm goes off.

5 years ago

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Jan Oconomowoc, WI

The service is easy to use. Customer service is very helpful and convenient.

5 years ago

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Donald Pittsburgh, PA

The only thing that bothers us about the service is the constant phone calls from Medical Guardian.

5 years ago

Reply from Medical Guardian

Donald, thanks for the review. We should be able to help you out with this request. So we can better help minimize these calls for you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will look into your concerns. Thanks again for reaching out!

Dec. 11th, 2018

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Clara Crawfordville, FL

When I called to test the service, I got a response immediately.

5 years ago

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Edwin L. Empfield Bath, PA

customer service was very good when I tested it for the first time

5 years ago

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Marylu Olsen Bloomingdale, IL

Very thorough and the results were gathered relatively quickly

5 years ago