Name: Medical Guardian
Rating: 4.4

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Verified Customer

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Catherine Parker/Mary Booker

Only a customer for 3 months so I cant speak to service, product ,customer service or any other issue but first contact

5 years ago

Reply from Medical Guardian

Thank you for the review. We're happy you have not needed to make use of our services yet. Please don't hesitate to reach back out if you have any other questions or concerns.

Apr. 30th, 2019

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Verified Customer

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Laura

Easy to understand and use. It's great being able to talk with a live person.

5 years ago

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Verified Customer

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Florence Marcus

Have to continuously keep charging it. didn't work when I needed it because it wasn't chargrd. Thought a charge lasted for 5days.

5 years ago

Reply from Medical Guardian

Florence, thank you for your review. We're sorry that you have experienced issues with the battery life on your device. A member of our Customer Care team will be in touch to ensure everything is working as it should. Have a great weekend!

May. 3rd, 2019

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Verified Customer

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Susann posey

Feel safe in my own home and pendant in small and very light weight.

5 years ago

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Verified Customer

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Anonymous

The people answered on time and were very accurate with their customer support.

5 years ago

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Vera Sierra Vista, AZ

I like that I can always have it with me. They helped me set it up and everything.

5 years ago

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Verified Customer

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Beverly Staten Island, NY

It is easy to use and set up. The device and service are affordable.

5 years ago

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Anonymous Atlanta, GA

It is a quality product and they are always prompt, even when they arrive at your house.

5 years ago

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Verified Customer

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Sharon Weslaco, TX

Customer service is very helpful to you when you press the alert.

5 years ago

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Verified Customer

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Linda Sacramento, CA

Customer service is very informative and helpful over the phone.

5 years ago

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Nancy Coggins

Have not had to use the service yet. But get an answer fairly quickly when test it.

5 years ago

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Verified Customer

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Eleanor Norback

Make my mom feel safe, easy to use. I prefer to use the wrist device because it's out of the way.

5 years ago

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Verified Customer

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Marilyn

Customer service representative's were very easy and pleasant to work with

5 years ago

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Verified Customer

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Tweeders2011

Nice quality, durable, dependable products that are reasonably priced.

5 years ago

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Julie wolf Mesa, AZ

Answers emergencies immediately nice to know there is someone there to help you

5 years ago

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Maria

Had to use it once and felt very secure with quick response.

5 years ago

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Verified Customer

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Sandra Leutwyler

I feel safe. It is easy to take care of and it's ok to get it wet when I bathe.

5 years ago

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Verified Customer

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Katrina Sandeen

thealert system saves life and it is worth the price thr staff is very friendly

5 years ago

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Verified Customer

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Sue Osawatomie, KS

When we tested it they responded quickly and it was easy to set up.

5 years ago

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Ruby Elizabeth, NJ

It is here for my convenience and when I test it, it worked good.

5 years ago

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Verified Customer

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Janice Florence, SC

The band is hard to get on and off. I'm trying to get it changed for an easier one.

5 years ago

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Verified Customer

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Charlotte Giles

Poor customer service. Ebills sent on due date with incorrect amounts. Each representative is rude and tells you a different thing with each call.

5 years ago

Reply from Medical Guardian

Charlotte, thank you for your review. We apologize for the confusion surrounding the billing on your account. We would like to take a closer look at your concerns. So we can better research your particular situation, would you be willing to help us locate the account in question? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user, their address and phone number, we will take a closer look at what happened with billing in this instance. Thank you!

Apr. 16th, 2019

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Verified Customer

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Carole and Richard Gaylord

excellent response time. much better than Phillips Lifeline device

5 years ago

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gene

Efficient, low cost reponsive to needs and answers questions quickly

5 years ago

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Richard A Renihan Greenville, NY

Works as advertised away from home.and understandable and knowledge employees.

5 years ago

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Verified Customer

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Eleanor Lindenhurst, NY

Whenever I call, they are very helpful. The device is very convenient to use.

5 years ago

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Nathaniel Melbourne, FL

I broke the cord that goes around your neck but it was replaced very quickly.

5 years ago

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David Laurel, DE

The device works great. They respond quickly when you hit the button.

5 years ago

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E Hallettsville, TX

The medical alert device is wonderful because it keeps its charge.

5 years ago

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Ann Prosser, WA

Customer service is professional, and I like the ability to set it up yourself.

5 years ago

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Verified Customer

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Marianne Spanaway, WA

The alarm goes off too easily. I have had three false alarms already.

5 years ago

Reply from Medical Guardian

Marianne, if you are still experiencing issues with these false alarms, we would like to see if we can help out. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks for reaching out!

Apr. 17th, 2019

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Zane And Norma Medford, OK

I like that I can have contact with an ambulance or someone in my family at the press of a button.

5 years ago

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Verified Customer

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Ona G Minneapolis, MN

It is very fast. It is a wonderful device and I wouldn't hesitate to get one.

5 years ago

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Jeannette Belle Glade, FL

I pushed the button to test it and someone responded immediately.

5 years ago

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Arlyn Plano, TX

The device worked great when I tested it. I like taking the device outside.

5 years ago

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Verified Customer

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Cindy Twentynine Palms, CA

The device only works inside my house. I fell in my yard and it didn't go off because I was too far away.

5 years ago

Reply from Medical Guardian

Cindy, thank you for the review. We hope that you are doing OK after your recent fall. We are sorry that you were too far away from your base station for the device to work. We do offer additional products that are all-in-one in their design, which is to say they have access to a national cellular network and travel wherever you go. This may be a better fit for your needs. if you are interested in hearing about additional device options available to you, please reply directly to this message with your full name, address and phone number and we will reach back out to discuss further. Thank you for your feedback.

Apr. 10th, 2019

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Verified Customer

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Elizabeth Racine, WI

I have been very satisfied with their customer service. The device works just fine.

5 years ago

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Marie And Phillip

I tested the device and they were very quick and the response was immediate.

5 years ago

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Darrell Antioch, TN

I think it works perfect. I think Medical Guardian is great.

5 years ago

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Fran St. Petersburg, FL

The wristband is too hard and my mother can't wear it because it makes the alarm go off.

5 years ago

Reply from Medical Guardian

Fran, thank you for the review. We're sorry that your mother is having difficulty with her device. We would like to see if we can help her out with the issues she's having with her wristband. So we can better research her particular situation, would you be willing to help us locate her account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we will be in touch. Thanks again for reaching out!

Apr. 10th, 2019

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Verified Customer

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Genevieve S. Greenwod

It is large but very light in weight. I hardly can feel it on my wrist.

5 years ago

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Verified Customer

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L.

The wristband keeps going out of the flap but I'm very happy with it.

5 years ago

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Carolyn

I like that I can take the necklace with me when I go somewhere.

5 years ago

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Anna B

It has a GPS tracker, so they know where I am. Everything is good so far.

5 years ago

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Verified Customer

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V.

We tested it and it works fine, we haven't had any problems.

5 years ago

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Mary

You're allowed to cancel without being stuck in a 1-year contract.

5 years ago

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David

I like everything about it, Medical Guardian responds right away.

5 years ago

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Sharen

The band is uncomfortable, hard, and ugly. I probably will not renew my membership next year because of that.

5 years ago

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Verified Customer

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Patty

I can always reach someone, and the service is acceptable and reliable.

5 years ago

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Verified Customer

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Evelyn

The workers there are very good, they take the time to answer your questions.

5 years ago