Started in 1951, Bay Alarm Medical has over six decades of experience providing monitored security services to over 100,000 customers in the United States. Bay Alarm Medical is a subsidiary of a family-owned business. The company's focus is meeting the needs of a rapidly growing elderly population of people over 75.
Bay Alarm Medical Alert Systems are available in all 50 States. The GPS system is powered by AT&T network to offer 24/7 tracking and monitoring for those who prefer protection on the go. Mobile medical alert plans start as low as $25 per month and can create safer mobility for families, not just the elderly.
- CSAA Five Diamond Certified
- Services in 170 Languages
- VOIP Compatibility
- Simple to Install
CSAA Five Diamond Certified
Bay Alarm monitoring centers are CSAA Five Diamond Certified, commit to strong quality standards, and agree to random UL certified inspections. This ensures that every Bay Alarm subscriber receives the most professional care possible, especially while in an emergency.
Services in 170 Languages
If you don't speak English and still need personal emergency alarm services, Bay Alarm has a unique feature: the company offers its product and services in 170 languages. Another unique feature is the company's two emergency response call centers which are full duplicates of each other to provide service continuity in case one center has a power outage. Typically companies have one call center, but with two call centers, there is a backup in case of power failure or weather issue that renders one call center inoperable, a dangerous scenario for those needing emergency assistance. The company also owns and operates from its California headquarters for separate customer service purposes.
Bay Alarm's VOIP compatibility is also noteworthy. Few companies offer this benefit; they only offer landline phone coverage. Bay Alarm's system is very versatile, compatible with POTS (Plain Old Telephone Service, i.e. landlines), DSL Phone Service (Comcast, Time Warner, Cox), and VOIP solutions (AT&T, Verizon). On their website, Bay Alarm provides an extensive list of Compatible Cable Service Providers. If customers use DSL, they will need to purchase a DSL filter at an additional cost, also available on the website.
Simple to Install
The Bay Alarm medical alert system is designed to be easy to use and simple to install. Anyone can install their own service in only 5-10 minutes. Bay Alarm offers complimentary Spouse Monitoring Services free of charge. Adding a spouse will not raise the monthly bill, but there will be a charge to add an additional emergency help button. The landline system has a helpful preventative feature to protect users from falls that may occur when rushing to answer the phone. The system allows customers to answer the phone using the device-although you will need to follow up with Bay Alarm to understand exactly how this works.
- A Little Higher Priced
- One-Time Fee for the Mobile
A Litter Higher Priced
While other industry competitors offer free equipment and no-cost delivery, Bay Alarm Medical charges for both delivery and equipment. Customers have to buy the equipment for a one-time cost, in addition to paying for accessories. The mobile GPS button has some limitations, too. The button also has only a five-year warranty, so if anything goes wrong after that five years, it can get pricey.
One-Time Fee for the Mobile
Bay Alarm overall is a bit more expensive than its competitors. They charge a one-time fee for the mobile device ($80), if you want a GPS that you can take anywhere with you. Some other companies in the industry have a lower fee or do not charge this fee at all. Something to keep in mind with some other companies, is you do not own the device. Be sure to ask about this when deciding which company to do business with.
The Bottom Line
Bay Alarm has been around for decades, offering valuable products and services that will cover all bases for in-home and beyond. One thing we noticed is that you get whatever you pay for. Their products are priced separately and according to each specific feature. With the exception of Bay Alarm's VOIP compatibility, the system's features and benefits can be found at other companies for less cost, since several companies pricing is more competitive, i.e. no equipment fees or shipping fees. But keep in mind that they provide award winning quality and customer support with every medical alert system they sell. This system is recommended for people for whom English is not their first language and need a system in their native tongue.
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