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Bay Alarm Medical

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167 User Reviews

5.9

Overall Score

Started in 1951, Bay Alarm Medical has over six decades of experience providing monitored security services to over 100,000 customers in the United States. Bay Alarm Medical is a subsidiary of a family-owned business. The company's focus is meeting the needs of a rapidly growing elderly population of people over age 75. Bay Alarm Medical alert systems are available in all 50 States.

The mobile GPS system is powered by AT&T network to offer 24/7 tracking and monitoring for those who prefer medical alert systems on the go. Mobile medical alert plans start as low as $19.95 per month and can create safer mobility for families, not just the elderly.

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The Good

  • CSAA Five Diamond Certified
  • Services in 170 Languages
  • VOIP Compatibility
  • Simple to Install
  • Bay Alarm Medical Reviews
  • 5-Year Battery Life
  • 30-Day Trial Period
  • Free Coverage for Spouse
  • In-Car Medical Alert Device
  • 1,000-Foot Range for In-Home System
  • Added Accessories Available

CSAA Five Diamond Certified

Every Bay Alarm monitoring center is CSAA Five Diamond Certified, committed to strong quality standards, and agrees to random UL certified inspections. This ensures that every Bay Alarm subscriber receives the most professional monitoring services possible from each monitoring center and every medical emergency responder.

Services in 170 Languages

If you don't speak English and still need personal emergency alarm services, Bay Alarm has a unique feature: the medical alert service offers its product and services in 170 languages. Another unique feature is the company's two emergency response call centers which are full duplicates of each other to provide service continuity in case one center has a power outage. Typically companies have one call center, but with two call centers, there is a backup in case of power failure or weather issue that renders one call center inoperable, a dangerous scenario for those needing emergency assistance. The company also owns and operates from its California headquarters for separate customer service purposes.

VOIP Compatibility

Bay Alarm Medical's VOIP compatibility is also noteworthy. Few companies offer this benefit; they only offer landline phone coverage. Bay Alarm Medical's system is very versatile, compatible with POTS (Plain Old Telephone Service, i.e. landlines), DSL Phone Service (Comcast, Time Warner, Cox), and VOIP solutions (AT&T, Verizon). On their website, Bay Alarm Medical provides an extensive list of Compatible Cable Service Providers. If customers use DSL, they will need to purchase a DSL filter at an additional cost, also available on the website.

Simple to Install

The Bay Alarm Medical's in-home medical alert device is designed to be easy to use and simple to install. Anyone can install their own service in only 5-10 minutes. Bay Alarm Medical offers complimentary Spouse Monitoring Services free of charge. Adding this family member will not raise the monthly bill, but there will be a charge to add an additional emergency panic button. The landline system has a helpful preventative feature to protect users from falls that may occur when rushing to answer the phone. The system allows customers to answer the phone using the device—although you will need to follow up with Bay Alarm Medical to understand exactly how this works.

Bay Alarm Medical Reviews

Bay Alarm Medical complaints are limited with positive reviews highlighting an excellent monitoring center and emergency responders, quick response times, and a quality medical alert button as well as other equipment. Positive reviews demonstrate a satisfactory customer experience and can give consumers peace of mind that Bay Alarm Medical will effectively assist customers' health and well-being with quality service and equipment. 

With the marjority of Bay Alarm Medical reviews being positive, the company's average star rating is well above a four. Many customers note the company has an attentive staff that goes above and beyond to ensure customers are not only satisfied with the product, but that they are safe and protected with their medical alert device.

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Customer Review: Duey from Rancho Cucamonga, California

"This company works with you and the prices are fair. They contacted my mom several times when they were concerned about her phone not working. She loved that! She feels secure with the service and luckily has not had to push the button since our setup trial!"

5-Year Battery Life

Bay Alarm Medical's alert pendants have a 5-year battery life. This can give peace of mind to customers that they don't have to worry about the alert device running out of battery early in their usage. The pendants are also lightweight and 100 percent waterproof, making it so you can take it with you anywhere, even in the shower or other wet areas. 

30-Day Trial Period

Bay Alarm Medical offers a 30-day trial period from the date your system arrives. This gives customers time to test out Bay Alarm Medical's services and equipment to ensure it is the medical alert service for you. 

Free Coverage for Spouse

Bay Alarm Medical offers free coverage for your spouse, regardless of what medical alert package you purchase. This means you won't have to pay an extra monitoring fee if you want your spouse to have medical alert services as well. However, you do have to pay for the extra medical alert device equipment. Bay Alarm Medical does not say whether or not you will need to pay a second activation fee. 

In-Car Medical Alert Device

Unique from other medical alert providers, Bay Alarm Medical offers a medical alert device made specifically for the car. For $29.95 per month, you can have protection in your car at all times. The device includes automatic crash detection and response, 24/7 emergency response monitoring, and real-time vehicle monitoring and trip history. 

It has additional convenience with a web dashboard and a mobile app that is available for iOS and Android devices. The in-car medical device is functional in any car and includes a built-in backup battery and location-based boundary alerts. 

When Bay Alarm Medical did a crash test with its in-car medical alert device, data was sent to emergency services in 0.46 seconds and two-way voice was activated with the car's driver in 7 seconds. This is an impressive demonstration showing you can rely on the company's in-car device to transmit emergency signals and contact quickly. 

1,000-Foot Range for In-Home System

Bay Alarm Medical's in-home system has a 1,000-foot range. This is impressive as many medical alert companies only offer ranges around 600–800 feet. A longer range means more protection, and users can have peace of mind knowing they don't have to be nervous about reaching their range limit even if they have a large home. The in-home system also has a five-year battery life which is competitive within the industry. 

Added Accessories Available

Bay Alarm Medical has a variety of accessories and equipment you can purchase a la carte. We'll list the options below:

Lockbox

Bay Alarm Medical sells lockboxes for $39.95. You can select a four-digit code for the lockbox, and the company will pre-program the lockbox so it is ready for use when it arrives at your home. Bay Alarm Medical's operators also store the code in their system, so you don't have to worry about losing the code. The lockbox is durable and is made to withstand year-round weather, and it can hold up to five sets of keys. 

Extra Medical Alert Buttons

You can purchase extra medical alert buttons for $34.95 each. Each button includes a 1,000-foot range, lightweight and waterproof equipment, and a five-year battery life. 

Bella Charms

Bella Charms are Bay Alarm Medical's personalized necklaces that clip to your medical alert device and cover the button with a fashionable design. There are four different charms to choose from. This is great for users who don't want to showcase the alert device and would prefer to disguise it as a nice necklace. 

Extra Wall Buttons

You can purchase as many extra wall buttons as you'd like. Each wall button costs $3 extra per month. If you purchase a four pack, you save money and will pay $10 per month. 

Protection Plan

This isn't an accessory or extra equipment, but Bay Alarm Medical offers a Protection Plan for $5 extra per month. This protects your medical alert equipment from power surges, voltage spikes, as well as water and flood damage. The plan includes a surge protector, one replacement of the medical alert base station or dedice per year, and 50 percent coverage to replace damaged accessories. Shipping fees are not included in the plan. 

Vial of Life

Free with new subscriptions but $8.95 for additional kits, Bay Alarm Medical offers Vial of Life kits. These are kits that include all of your vital medical information so if there is an emergency, emergency responders will have immediate access to your medical information. The kit includes an emergency medical information kit, a plastic sleeve, and a magnetic strip. Bay Alarm Medical notes that you can purchase multiple kits so you can place them in different places around the home or in other locations. 

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The Bad

  • Bay Alarm Medical Cost
  • One-Time Fee for the Mobile

Bay Alarm Medical Cost

While other industry competitors offer no activation fees and a no-cost delivery, Bay Alarm Medical charges for both delivery and activation. Bay Alarm prices include an activation fee of $49.95 and a monthly fee ranging from $19.95– $34.95. The emergency button also has only a five-year warranty, so if anything goes wrong after that five years, it can get pricey. Despite these downsides, the company doesn't require any long-term contracts. Note that the mobile GPS button has some limitations as well but does include two-way communication and fall detection. Bay Alarm Medical plan options are below:

In-Home Medical Alert — $19.95 per month

  • 24/7 U.S.-based monitoring
  • Two-way communication
  • In-home base unit
  • Personal help button
  • 32-Hour backup battery
  • Landline required

On the go Help Button — $24.95 per month

  • 4G LTE connectivity
  • IPX7 water resistant
  • Optional automatic fall detection
  • Medical button available in white or black
  • Two pack of wall buttons that are lightweight, waterproof, include a five-year battery life and double-sided tape

In-Car Medical Alert — $29.95 per month

  • Automatic Crash Detection and Response
  • AT&T 4G LTE with nationwide coverage
  • Under 12 second response times
  • Two-way communication
  • Accurate location tracking
  • Free ground shipping

One-Time Fee for the Mobile

Bay Alarm Medical overall is a bit more expensive than its competitors. The company charges a one-time fee for the mobile device ($80) if you want a GPS that you can take anywhere with you. Some other companies in the industry have lower fee options or do not charge this fee at all. Something to keep in mind with some other companies, is you do not own the device. Be sure to ask about this when deciding which company to do business with.

View Best Medical Alert Companies

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The Bottom Line

Bay Alarm Medical has been around for decades, offering valuable products and a medical alert service that will cover all bases for in-home medical and beyond. One thing we noticed is that you get whatever you pay for. Their products are priced separately and according to each specific feature. The monthly fee starts at $19.95 with a $49.95 activation fee. With the exception of Bay Alarm Medical's VOIP compatibility, the medical alert system's extra features and benefits can be found at other companies for less cost, since several companies pricing is more competitive, i.e. no activation fees or shipping fees. But keep in mind that the company provides award-winning quality and customer service with every medical alert system it sells. A Bay Alarm medical alert device is recommended for people for whom English is not their first language and need a system in their native language.

Finding the right medical alert company for you will give you and your loved ones peace of mind. Read Bay Alarm Medical reviews below to see what current and past customers have to say and to see if Bay Alarm Medical alert service is right for you.

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Star Rating

4.1

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167 Reviews

Review Breakdown

5 grade

58%

4 grade

23%

3 grade

3%

2 grade

2%

1 grade

14%

Sentiment Criteria

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Quality

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Brian Thelen Ann Arbor, MI

Called in to Nikki in customer service, and was told that since it was 3 days past the 30 day period, there was nothing they could do in terms of returning my money. In these days of Covid, to take that hard nose of policy is crazy.

1 month ago

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duncan mcdonald St. Petersburg, FL

If I could give Bay Alarm Medical more than five stars, I certainly would. I bought the Bay Alarm system for my 84 year old mother. She had a slip and fall incident, and thanks to the alert system the paramedics arrived quickly and took my mother immediately to a hospital. The personnel are always extremely courteous and helpful over the phone. I have never had an unpleasant experience with them. I just talked to a customer service representative named Lauren, who was extremely knowledgeable and efficient. She was thorough and knew exactly what was necessary for my mother's needs. Her courtesy and concern were appreciated, and she made my call a pleasant experience. You can not do better than this excellent company.

2 years ago

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Bill Vandenbush Ocean Shores, WA

Three years ago I purchased this for my 85 year old mother. She was delighted to get the unit and when she called to get installation instructions they walked her through the simple process step by step, she was so proud that she was able to set up this device and make it work properly the first time. The customer service people were kind and very generous with their time, making sure my aged mother understood how the button worked and what to expect when it was pushed. They ran a simulated test of the equipment to ensure everything was working as it should. Since I live nearly 2000 miles from mom I am comforted in the fact the she can get help right away in any emergency.

3 years ago

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Melanie Anne

4I had read some about some nightmares about canceling which really worried me as mom passed and I didn't want to deal with another problem. However, I actually had the exact opposite experience, when I emailed them before mom's bill was due and let them know the situation. They said to avoid more charges send unit back with a COPY OF HER DEATH CERTIFICATE to their address. I had no problems with sending a funeral obituary however I think asking for a Death Certificate when I should be able to cancel for any reason is a little much. They did empathize with our loss, and told me where to send back the equipment in order to avoid further charges. While having the working unit in moms house, every time the button on moms necklace or the help button was pushed your operators were so polite and eager to get help. Thank you for providing peace of mind!

4 years ago

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Brenda J Gordon

I used this company for 3 of my relatives within two years and the company had to respond in each of those cases. When I was considering this company I posed a question and after chatting on line the next time I called and spoke in person. "Bill" was super helpful -told me about the types of payment options very specifically (no refund) and we ended up billing quarterly due to that. Each time we had to utilize the emergency service they called everyone on the call list even if the first call was answered - which we liked; gave us support when we were present at the relatives home and contacted emergency services for us while on the line. When the quarterly billing was sent and my mother had passed; I contacted them because I would not be able to have the equipment physically in their hands by the time required and I was told as long as the package predated that date I would be refunded and I was. My whole experience with them was exceptional and would definitely use them again.

4 years ago

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Elaine North Arlington, NJ

I have had a great experience with this company. Customer service has been excellent. Cost is very affordable at about $1.00 a day. It doesn't matter if you go with a three month, six month or one year plan. No high pressure sales pitch or activation or standard shipping fees. We paid next day air vs standard ground shipping as we needed one installed immediately. Very happy with Bay Alarm.

2 years ago

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Robin Williston, VT

My father had a Bay Alarm device with fall detection for a few months (late 2018-early 2019). The device itself worked well, however he couldn't wear their magnetic clasp necklace (which holds the device) because it interfered with his pacemaker. I know this to be true because I accompanied my father to his November 2018 cardiologist pacemaker checkup, where the cardiologist performed a magnet response test on the magnetic clasp and found it put my father's pacemaker into an asynchronous mode. The asynchrony wasn't a lot, but enough to notice and cause concern with the cardiologist. Advice from the cardiologist: Bay Alarm needs to provide a nonmagnetic clasp on their necklaces if the patient has a pacemaker. As a result, we removed the Bay Alarm device from the magnetic clasped necklace and I made my father a slightly longer necklace which tied in the back, from cording purchased at the fabric store.

2 years ago

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Sue DeFranco San Jose, CA

We got this for our Mom, who was 85 years old. The delivery was quicker than expected. The Customer Service was excellent. She used it once and they were quick to respond and the ambulance was there within minutes! Unfortunately our Mom passed away in the hospital, but the alarm worked! We returned it and it happened to be within our trial period, which we didn't know we had and we will be getting a refund. Definitely, easy to deal with and very helpful!

4 years ago

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Patricia Havre De Grace, MD

I can't say enough good things about Bay Alarm. My 84 year old mother lives alone and has Bay Alarm. The piece of mind it gives me is immeasurable. Every month, when we do a test on the system, we get an immediate answer and the tech is so nice and friendly. Gratefully, my mom hasn't had an emergency. However, if she does, I feel confident Bay Alarm will handle it.

4 years ago

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Sharon Gardner Pittsburgh, PA

Bay Area Alarm to date has lived up to the service they claim to provide. I am very impressed and happy with the monitoring they give our family. It does provide a measure of peace of mind. I have found they live up to their advertisements and the equipment provided has performed flawlessly for us. I am aware there are many very good companies that provide like services to many families that have a need in this area of family service and would recommend them as an excellent choice. They have been attentive and accommodating as well as friendly. For us they were the right choice!

4 years ago

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WL Richey Montgomery, AL

My Dad is 88. He fell 2 days ago in the kitchen as my sister was leaving to go pick up breakfast for him before she left for work. As she was closing the front door, she heard the representative ask my Dad if he was okay. She hurried back into the house to find him in the kitchen floor. The action was immediate from the representative or she would not have been aware of the fall until she arrived back to his house. He did not have to push the button, the necklace that he has detected his fall immediately. Thank you for your great services!!!

4 years ago

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Mike Lockport, IL

We love the peace of mind knowing our brother can press that button any time he needs help. He has only needed it once, fortunately providing him swift medical attention. It is also great that my sister and myself were notified that the paramedics had been alerted. At first my brother was a little down getting this, feeling he may have lost some independence. But now, just the opposite. He feels more confident knowing help is always available. Thank you for the great product and service.

4 years ago

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Linda Solich

Very happy with the service from Bay Alarm Medical. The call center always responds immediately when we test my mother's equipment. Although she has not yet needed the service I have no doubt that it would be there if she needed help. My mother changes her residency twice a year and Bay Alarm always makes the changes in contact information willingly and without error. Couldn't be happier with Bay Alarm Medical and I recommend it to everyone I can.

4 years ago

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Geraldine Seaton Pomona, CA

I have had excellent service. Once, my housekeeper had unplugged your equipment while she was cleaning and I was not aware of this. However Bay Alarm was. I was contacted and I assured the man at the other end of the phone that I was O.K. Then I checked the wiring and knew immediately what had happened. The man from Bay Alarm was so kind and reassuring and said for me to call him if I had any problems with the equipment.

4 years ago

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Lucille DePaul Canonsburg, PA

My mom has been a very satisfied customer of Bay Medical for two years. She is 92 years old and we got the service for her when my dad passed away and she was living alone. She has never had an emergency but she has tested the response service now and then. They recommend you test it monthly and are very prompt and gracious when responding. They always make sur you are okay. The price is better than the "advertised on TV" brands and I can't say enough good about the service.

4 years ago

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Terri Ray San Francisco, CA

I have only had to use bay alarm to test the system each month, but every time I hit the "emergency" button, someone answers within a few seconds and asks if everything is alright. They are always very friendly and pleasant. With Bay Alarm - I have peace of mind going off to work each day, and leaving my Mother at home for a few hours by herself. It's a safety net should anything happen as I work quite a ways away, and wouldn't be able to get home very quickly. I'm happy to know that Bay Alarm is there for my Mother should she need it. Peace of mind!

4 years ago

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DARLENE Robillard Irving, TX

I have had Bay Alarm Medical for almost two years and I could not be more pleased. I researched many companies before I made my decision and I am happy that I went with them. They were one company that did not try to get me to take their product like some I called and answered any and every question I had and then told me to let them know. When I called to ask questions they were more than happy to give me the answers without any pressure. I have referred them to others as well.

4 years ago

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sharon thompson New Bern, NC

The employees are always so courteous and prompt in answering when I do my monthly equipment check on my equipment. They always verify my information while on the line with me to make sure nothing has changed and never fail to thank me for choosing Bay Alarm Medical for my safety needs. Always a professional and pleasant experience. Bay Alarm is number one in my book!

4 years ago

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Patricia kolodziej

I needed to update my credit card. She was so polite and helpful. She asked how my Mom is doing which was wonderful!!! Told her we are so pleased with Bay Alarm service. We had to use it a few months ago when my Mom fell. Excellent service and I received a call saying my Mom was not responding to her phone calls. Thank you so much for the great service. She also told me to do a test monthly which I did not know about. Would recommend highly!

4 years ago

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Larry Tarrytown, NY

My Mom has had the GPS device for less than a month. They are ok, but I have mixed feelings about their customer service. So for example, they claim a 30-day trial, and I was told it would start at activation, but in fact they start billing you when the device is received in the mail (which may not be the activation date) and they do not wait for the 30 day period to expire ... they begin billing retroactive to the device receipt date well before the 30 day trial period ends. The device itself is ok, the lanyard is bulky and confining enough so that my Mom has a tendency to take it off. I called and they told me that they just announced a newer device with a thinner lanyard, but if we wanted it ... we would have to pay a $10 shipping fee and also pay to have the old one shipped back. All this when we aren't even done with the trial period yet. The older GPS device lanyard was definitely not well designed. Just isn't customer centric treatment. As for the device, we tested it twice and it does work ... although the speaker is small enough that it's a little difficult for my Mom to hear. Still, if you get a larger device with a larger speaker, it becomes more difficult to carry and wear. From what I can tell thus far, it maintains its charge pretty well ... we have her charging it during the day and wearing it at night. In the morning, it's usually down to around 60%-70%. Mixed experience so far.

2 years ago

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Duey Rancho Cucamonga, CA

This company works with you and the prices are fair. They contacted my mom several times when they were concerned about her phone not working. She loved that! She feels secure with the service and luckily has not had to push the button since our setup trial!

2 years ago

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Dorothy Rucker Oxnard, CA

When I fell and broke a hip bone, the response was quick. The rep waited with me until the ambulance and firemen which was only five minutes. If I hadn't had the device, I might have laid on the hard cement for hours in my back yard.

2 years ago

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CATHY SAUNDERS Newton, NC

This alarm is for my mom, and she hasn't had to use it yet. She has however set the alarm off by accident a couple of times. The response time was excellent and the representative was very courteous and understanding. I hope my mom never has to use the alarm, but it's comforting just knowing it's there. Thanks for all you do.

4 years ago

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Eileen Kelly Charlestown, RI

Excellent customer service. When I called to order my unit the rep was very helpful and explained everything very clearly. As for billing getting the advance that a payment is coming up means I don't find an unexpected charge on my card

4 years ago

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Deborah Goldman Somerset, NJ

Customer service representatives are very patient and resourceful, especially when I activate the alarm accidentally. Their quick response and understanding of my mistake substantially increase my confidence that they will be there in a real emergency.

4 years ago

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Bobbie Giles

Bay Alarm provided equipment in a timely manner that worked as advertised. Setup was easy and support via telephone was always available. Return of equipment when no longer needed made simple also. Very good experience and would recommend to those needing this same service.

4 years ago

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Jane Daun

I am 91 years of age and live alone. I have accidently pressed the alarm and was surprised to have a call from Bay Alarm. Although I was sorry to have called for help and not really needed it, I am relieved that I will indeed get help if and when I need it. Maybe I don't really live alone after all.

4 years ago

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Debbie Pounds Bay City, MI

We purchased Bay Alarm Medical for my mom who lives alone. We feel so much more secure knowing that if she has a medical issue and we can't get to her quickly, Bay Alarm will be alerted and will send help for her. That gives us peace of mind.

4 years ago

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Cathy Beadling

My mom has had the Bay Alert System for several years. She is currently 97 years old and thank goodness has only had to use it a couple of times. The response time was fast and everyone on my mom's contact list was notified immediately. I couldn't be happier with the system.

4 years ago

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Vanessa

We have Bay Alarm for my elderly grandma who lives alone. We've had a few false alarms and the response time and customer service from Bay Alarm has been phenomenal! I absolutely recommend them to anyone wanting piece of mind for their loved ones.

4 years ago

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Shirley White Bozeman, MT

Fortunately I have not needed to use my call button for a medical issue, however I did set off the alarm by mistake while dusting the unit. I was surprised when the EMT's, police, ambulance, fire truck and my children arrived before I figured out how to dismiss the call. I am living alone and feel very secure having Bay Alarm available should I need the service.

4 years ago

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John Martin Ramsay

I have power of attorney for a homebound elderly single man. We researched medical alarm systems and chose Bay Alarm. Setting up took some effort but we were able to get the wrist button running and checked out. Now, the man has had to move to the first floor but the speaker, located on the second floor, still is able to communicate with him. He reported the watch band had stretched and a replacement arrived a few days later. We are well pleased with Bay Alert.

4 years ago

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Lois Harner Pedricktown, NJ

Thankfully I haven't needed your fast assist yet, but i have such peace knowing that it's there. I did experience a time when I hit my button unknowingly, and the EMTs were at my place in record time and were very understanding!

4 years ago

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Walter Wilson/ Diane WIlson

Fortunately we have not had any medical emergencies, but we have had at least 2 power outages and a dropped device. Each time we received a telephone call from Bay Alarm within a short period of time to check if everything was ok. Increased our sense of security as we are sure that there will be a timely response in an emergency situation as well.

4 years ago

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Carol Frala

I have not needed to call for help, but every time I check the system I get such reliable response that I am confident that I can live alone & be safe. The pendant is so lightweight that I don't notice that I[m wearing it & always put it on my closet door handle when I leave it at home, so that I will remember to put it back on.

4 years ago

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John Rogers

What can I say, I hope I never find out if you advertising is factual. That would mean we have not needed emergency care. Money well spent , providing comfort knowing that if we need help, you will be there for us. Since you asked, I seem to have lost my key box. I have no idea when or why it disappeared. My question is what do I need to do to replace it. If the emt crew can't get in , how could they provide service.

4 years ago

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v mauna

My mom fell one night and broke her ankle. She pressed the button and immediately I received a call asking for assistance. She called an ambulance and they arrived within minutes. I received a follow up call from the rep. Very customer caring....I was impressed. Thank you!

4 years ago

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Brian Cepeck

Working with the customer service team has been wonderful, from set up for my in-laws, the ease of use during emergencies and the effective communications to emergency personal. We have used the service twice with fantastic response. I would recommend Bay Alarm Medical to all.

4 years ago

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Mary Clearwater, FL

My 91 year old mother lives with us and we use Bay Alarm Medical. They are on the ball each time her alarm goes off....whether accidental or necessary. They never seem to mind when it is an accidental. They are fast to respond, always thorough and always pleasant. We couldn't be happier with this product.

4 years ago

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Vincent Tampa, FL

It is great to know that someone is thinking about us and call to make sure that all is well at the CLESI residence . Thus far we haven't used the service but the security feeling is there and that is what elderly people need " REASURRANCE" . Thanks , Vincent

4 years ago

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Don Ide Edmonds, WA

I purchased Bay Alarm for my mother. In September while visiting Mom, she used her button to call for help for me. Talk about a believer, I am sold on your service. The piece of mind it gives me knowing, there is always someone there for Mom when I am not. You guys are great!

4 years ago

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Norma Marcie

My partner and I were both registered with Bay Alarm Medical.....no extra charge for my partner. We did buy ourselves the wrist band alarm and never took them off. They are very comfortable, even in the shower and in bed. I wouldn't have any peace without them!

4 years ago

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Lyla Redding, CA

I recently cancelled my service and it was very smooth. I returned the equipment by mail and 3 days later they confirmed the cancellation. I had to use the service twice in this last year and can not believe how quickly some one was at my door. They were very professional and put me at ease right away. I am a 74 year old disabled woman and it isn't that easy to let several men into my apartment where I live alone. But like I said they put be at ease right away.

4 years ago

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Bella G Port Washington, NY

Order online. Item came fast. Had for 6 months but never hook up . Company never realized it was not activated. Called to cancel and you can't get a rep on the line. Finally after 4 days of calling I got through and will send unit back but will be charged until they receive it and it take up to 2 weeks to process. There are better options out there don't settle.

6 months ago

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Ed Ladendorf Griffith, IN

We received our Bay Alarm Medical equipment today. I hooked it up, and following the directions, I wanted to test it. It connected with no problem, but when the gentleman answered, the voice was so broken up that I could not understand anything he said at all. It was as if he was using a cell phone with poor service. I told him I wanted to test the equipment, and we were OK. He finally hung up, then the police and ambulance showed up at our door. This was happening while I was on the phone with a lady from Bay Alarm customer service, who was very apologetic and personable. But I had to wait for almost 5 minutes to talk to her because all personnel were busy with other customers. Again I tried to verify that the equipment was working correctly, but when I hit the "HELP" button, nobody answered for 3 minutes before I finally ended the call. Without speaking to anyone, the ambulance showed up again. Again I explained to the EMT what was happening, and that the equipment had not been properly tested yet. So as she was leaving, she said "We'll see you in about 10 minutes". At least she had a sense of humor. I tried to call customer service for help again, this time after waiting 10 minutes, I hung up. My wife is ill, and I cannot be away from her for long. So my impression so far has not been good, but I'll try again tomorrow. If I have the same problem, the equipment will go back, and I will cancel. Our daughter was thinking of getting a medical alarm system, but I will wait to see what happens with our experience before recommending this for her.

1 year ago

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Shane Krim Evanston, IL

So far so good. Everything has been like they said it would. People have been friendly and helpful. When we call to test it, they are understanding. It gives me peace of mind that my mom has this.

4 years ago

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Elizabeth McConnell

my review of the service is good but I have recently moved out of my house for a period of time and cut out my telephone service. I have chosen at this time to stop using the bay alarm system but have paid for it for a year. I may need it in a month or 2 months but not now. I have called the office spoken to a person and done everything I have been told to do but every two weeks I get a call saying I need to check my system they have evencalled one of the list of people to call. I have no way of checking and Ive told them that but they say I can only cancel service for two weeks at a time. This is definitely a pain and a nuisance and every time they call , which is automated I'm afraid they'll call rescue. Getting close to sending the whole thing back and when I need another Ill go somewhere else. Its a shame because when I was using it it was fine.

4 years ago

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Michael Lalko Romeo, MI

My brothers and I purchased this service for our 94 year old mother. It has brought us [and her ]tremendous peace of mind. I've recommended the service to our neighbor who is the soul caregiver for his aging father.

4 years ago

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DALE CLARK Tyler, TX

I DROPPED MY NECK CORD IN THE SHOWER ONE DAY AND YOU CALLED AND CALLED ME TO SEE IF I NEEDED ASST. I WAS FINE , BUT IF I DID NEED ASST. YOU WERE RIGHT THERE. I FELT SECURE AS I LIVE ALONE. THANK YOU FOR BEING THERE.

4 years ago

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Joyce Sinclair Conroe, TX

Wearing your necklace has been so comforting! Glad I haven't needed it yet. Thanks to your representatives for dealing so patiently and kindly to my many "false alarms" while I got used to wearing it.

4 years ago

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