Bay Alarm Medical
4.1
5.1
Overall Score
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John Edmond, OK
Bay alarm has been in my opinion has been very good on the service they have. I will highly recommend them. I have purchased 2 sets of the Bay Alarm system and have been very happy with the entire system.
7 years ago
Kip Kanya Cleveland, OH
My mom had to use the service this past year and the your staff were very helpful and courteous they contacted other family members while I was in route. Overall I was very satisfied with your response.
7 years ago
ATSAP REVOL Beaverton, OR
I no longer subscribe to Bay Alarm Medical because I am now in an Assisted Living Facility. My experience with Bay Alarm was generally favorable. Representatives were always courteous and helpful. The only problem I experienced was occasional false alarms. This could be easily corrected by recessing the push button slightly...just an eighth of an inch would suffice. As designed, the push button is flush with the surface of the pendant. This results in sending a false signal when the button brushes the edge of a table or is pressed inadvertently while sleeping. I eventually made a cover that protected the button yet allowed it to be pressed easily. The Company virtually ignored my comments about this matter.
7 years ago
Jeanne M. Power
I am very happy with my Bay Alarm Medical Device. If I need help or information just a call away. My neck lace button makes me feel save at home or away from home. Thank you for such good service.
7 years ago
Diane Booth Denver, CO
We haven't had to call you in an emergency yet but the few times she has accidentally hit the button, you have been very professional and kind. Having the button available gives us peace of mind when I do have to go out.
Rachel Russell daughter (Diane Booth)
7 years ago
Mary Barnhart Bettendorf, IA
I have not needed to press the button yet. But accidently set it off twice. First time amulance came. Next time I heard the box ask if I was all right. I know if I ever need help it will be here in minutes.
7 years ago
Leslie Stevenson, WA
I got this for my Mother several years ago after she had a stroke. So far, we've been lucky that she hasn't used it. But she lives alone and I'm 300 miles away although I have siblings that are closer. It's just a relief to know she has it.
7 years ago
Carol Lang Carefree, AZ
It was necessary to push my button a few weeks ago. I had fainted for just a few seconds, went to the floor & couldn't get up. An ambulance was here so quick, I couldn't believe it! Many thanks for the quick response!
7 years ago
Patrick Troy, MI
Although we have never had to use it I feel completely confident that if/when we need it that Bay Alarm Medical will be there for my mother. That's complete confidence in the product and service.
7 years ago
Kim
My father had fallen and was unable to move. When Bay Alarm Medical folks did not receive an answer from him, they immediately dispatched the EMT to his residence and then proceeded to call everyone on his contact list. He was taken to the ER, treated, and released that snowy evening. BAM provided fast action and professional care.
7 years ago
Nick O'Dell
After several accidental false alarms, my wife and I received top-rated customer service in how to avoid these. Monthly tests go smoothly. The only slight, and now fixed, error was in the order of contacts in the event of a true alarm.
7 years ago
Martha Ross Landrum, SC
I have used Bay Alarm once. Very prompt and courteous when talking to me about my
problem. Help got here within minutes and they made me feel really secure. I am very
thankful for Bay Alarm.
7 years ago
Pat Manteca, CA
I've used Bay Alarm for five years now and have not had an emergency. I test my necklace monthly and the responders are always very nice and make sure I don't have need for emergence assistance. I have no concern that they will not be there for me should the need arise.
7 years ago
Margie Sejbl
I am really happy with your service. I had a really scary episode a few years ago and got the alert when I went home. I check it about once a month and the person answering the alarm is always polite and competent.
7 years ago
Wendy Wickard Newville, PA
We got this system for our mother. It used been used a couple times and has been great each time. We have nothing but good things to say about Bay Alarm and would recommend it. It is also within a price we can afford with good service.
7 years ago
Koger Woodbridge, VA
Technical assistance and customer service sucks. I have a GPS device that is two years old and only holds a charge for 6 hours. I called tech support and left a voice message. No reply. After a week, I called again and spoke with a technician. She argued that a charge on their devices last three days and she was viewing the status of the device and sees nothing wrong, and the device was fully charged. She finally agreed to conduct a test. She told me to remove the device from the charger and she would call me in five hours to determine the device's charge. No call. After six hours, I called tech support. Spoke with a different technician. I again described the problem, several times. He consulted with someone and finally agreed to replace the device since I had purchased an extended warranty. I would have to pay a $12 shipping charge and it would take 5-9 days to arrive. I pay $35 a month for the monitoring service, $12 for shipping, and I must wait 5-9 days for a replacement device. In the meantime, I have a device that will not hold a charge that may fail at any moment and if it does, I cannot contact the monitoring service. It appears to me Bay Alarm does not care about the welfare of their customers. Many other companies ship overnight at no cost to the customer. Get a service from a company that cares.
2 years ago
color me unhappy Detroit, MI
Purchased unit April 4, 2022, was not compatible with cell service in this area. REturned unit, still in box, 4.22.2022 via UPS/ Received in Concord, Ca. on 4.28.22. I have no refund and customer service message via Gmail on 5.24.22 brought no response.
I WANT MY MONEY!!!!
Update: My issue was resolved after several email exchanges and 5 weeks waiting for a credit to my credit card. This should not be happening but it seems to be common for this company. Only after sharing links to the BBB's sites did they pay attention to my concerns.
2 years ago Edited June 13, 2022
Dean BISCHOFF Norman, OK
We have been happy with them for about 5 years now. We don't have anything else to compare to. I picked up the system for my mom and it works great for her. They are responsive when needed and the equipment works well
6 years ago
Bill Virginia Beach, VA
We had the alarm system in my Mother in laws house without any issues. When she moved to an adult complex you had to dial 9 to get an outside line. We were assured the system would work. After trying 2 different units over several different months they could not get wither to work. One service person said we had to get the GPS system that ses a cellular service at a higher cost. Cellular service in her apartment is almost non existent. I have spent almost 2 months trying to get the units returned with no help from the customer service department. After many calls and emails I have still not received return shipping labels.
The low rating is directly due to the poor customer service. If you live in a private residence that does not require you to dial 9 to get an outside line the system should work fine. If you live in a complex that has a central phone system that requires you to dial 9 to get an outside line, find a different service provider and save alot of frustration.
6 years ago
Joan Killingsworth Cape Coral, FL
It is good to have a "protector" aroumd, to know I can get help. I wear my pendant all the time I am home. I can check the alarm occasionally and that is a good thing. Thank you, Joan
7 years ago
Linda Parent Mansfield Depot, CT
Occasionally the alalrm goes off due to an error made such as leaning against the device. It is great to know how
quickly the response time is. Thank you!
7 years ago
Priscilla Raykoske Wallingford, VT
Since we have been enrolled , by my Son, we have no worries. The Customer Service is always quick and professional. We are very happy with our Bay Alarm home and Remote .
7 years ago
M snider
The agents on the phone are polite and patient. I needed assistance disconnecting the equipment and the reinstalling it as we moved our mother from her winter home to her summer home.
7 years ago
Sharon Baldwin
Exceptional Product Service as well as Customer Service. Everyone I have spoken to with Bay Alarm has always be courteous and polite and very helpful with my needs.
7 years ago
Lisa Douglas Columbia, SC
My mother fell recently while at home alone and used her medical alert button to call for help. With the push of a button our local EMS was there to help her.
7 years ago
chuck irwin
provides 24 hour monitoring for my mother and this helps me knowing that at a press of a button my mom has an immediate source for assistance in the event something happens.
7 years ago
yvonne Brinkman
I am enjoying the fact that I know I can get help and I also know that when I want to test the alarm, they accommodate me without hesitation. Good job.
7 years ago
Sharon Livermore
Thank goodness I have not had to push the button, but a couple of accidental set offs were handled so professionally! So confident with your service. Thank you!
7 years ago
Helen Wassin Nottingham, MD
I mistakenly depressed the button on my bracelet. I thought the response time was longer than it should have been. When someone did answer they were very pleasant
And concerned.
7 years ago
David A. Schwick Amherst, VA
I enlisted Bay Mediical as a provider for my aunt. I have never been disappointed with Bay Medical's responses to testing. Fortunately' we have never had to use their services.
7 years ago
Marla Siegel
I am happy with the product I got for my elderly mom. Her electricity went out and customer service checked in on her. It gives me peace of mind to know she is being "watched over". Thank you!
7 years ago
Jean Eastman-Swenson
Have had no occasion to use my alarm system as yet but just keep it here in case. Originally ordered for my husband who is now deceased. I hate to keep paying for something I don't use but feel as soon as I stop that is when I might need it.
7 years ago
Cathy DuPont
I obtained Bay Alarm because of its high satisfaction of customers. However, due to a temporary financial problem, I had to cancel. I should have cancelled the day before however I was charged the full amount for a six month period. Their customer service representative was very cold and firm in her manner of speaking to me and would not consider giving me any kind of refund so I paid the $150 for six months for no service. One week later Hurricane Matthew came through my town and my home/car was flooded. That money would have helped me get through a horrible period of my life. I will never give Bay Alarm my business not only because of their refund policy but also because of their lack of compassion.
7 years ago
Marcia Runnion Ramona, CA
Every time I have had to speak with Bay Alarm it was terrific. Everyone has been well informed, helpful and very kind.
I thank them from the bottom of my heart.
7 years ago
Ronald Lopez
Great product and customer service, notify us if the system should go down or if there are any other issues, answer the alarm quickly and seem to be extremely competent.
7 years ago
Delann Dempsey Brunswick, OH
Customer service has always been very helpful any time I have called. It would be better if the alert button were recessed as I have set it off by accident a number of times, including when wearing it in bed at night.
7 years ago
GARY HINKLE Centerton, AR
NEVER EXPEIRENCE A PROBLEM. THE BILLING IS DONE SMOOTHLY WITHOUT ANY ERRORS . I DO NOT HAVE BUT ONE COMPLAIN AND SO MINOR . I BELIEVE I WAS CHARGES FO A KEY BOX AND NEVER RECIEVED ONE
7 years ago
Janice Muzzi Providence, RI
The system worked fine in the time we had it ( activating the necklace, called by mistake), EXCEPT in a real emergency. The button never connected to the base unit during what could have been a fatal emergency. Fortunately our mother was able to telephone for help. Should she have fallen, passed out, or unable to reach the phone to call us, she would have died. The best Bay Alarm could do was to tell me how to de-activate it and re-package the unit. They offered a 1 month refund. At the end of the conversation, the "supervisor" told me to have a nice day.....UGH! Read user reviews from an independent source rather than the website.
7 years ago
Elaine Roth
Bay alarm medical refused to follow Illinois state law and has lied to the better business bureau. They tried to auto bill after we told them that mom had moved to a nursing home and would no longer require their services. Illinois law requires a minimum of 30 days and a maximum of 60 days notice before auto renewing a contract. No written notice at all was provided. Billing was sent after credit card charge did not go thru. mom did sign a contract with an auto renewal policy. Illinois law is designed to protect consumers from unethical auto renewals. This company has an ethics and a legal problem. When their error was pointed out they simply lied and said that they had provided written notice.
Not true.
8 years ago
Jennifer H Rochester, MI
My siblings and I purchased an alarm from (and set up service with) Bay Alarm Medical for our mother in May 2016. I was immediately charged for the alarm pendant. Thinking we were taking advantage of a discount, we set up our account to pay for the service semi-annually. After several days, I noticed that I had not been charged for the upcoming six months of service and that the equipment (receiver) had not shipped. I called and was informed that there had been an error and had to request that they put through the charge again. Nobody had notified me! Further, at no time did anyone point out that, should my mother pass away and we cancel the service during this six-month period, no refund would be given for the portion of the six-month period occurring after her death (i.e., Bay Alarm does not prorate their service). My mother passed away in mid-August (2 ½ months into the six-month period), and within days I called Bay Alarm to cancel the service. I encountered the rudest, most unfeeling customer service representative of my entire life, and she left me in tears. When I expressed surprise that no refund would be forthcoming, she repeatedly told me that I had agreed to it (in the fine print) when I set up the service. She was also very rude in informing me (multiple times) that I would be charged for another six months if I didn't return the equipment before the end of the six-month period we had prepaid. Never once was there any expression of condolence for our loss, or in fact any kind word at all. After receiving an email confirmation that the service had been cancelled, we unplugged the receiver (as the representative had directed). Immediately, my deceased mother's cell phone rang, startling all of us. Then my cell phone rang and each of my siblings' phones rang. Clearly the representative failed to properly cancel the service. We called Bay Alarm back and spoke to another representative, who was also rude and argued with us, not once apologizing for Bay Alarm's error or their lack of kindness. Eventually we spoke to a manager, who assured us that the account was properly canceled and apologized. Since then, my siblings and I have received additional auto-generated phone calls from Bay Alarm. I eventually blocked the number from my cell phone. My husband called Bay Alarm last week (mid-October) to confirm the details on returning the equipment. Unbelievably, he was informed that a copy of my mother's death certificate was required to close the account (even though we are not getting a refund!). He was treated as if this were the first time anyone had notified Bay Alarm of the cancellation! That, in turn, generated an email expressing condolence and explaining how to return the equipment. However, I am still receiving reminders about an upcoming billing payment that is scheduled, even after Bay Alarm confirmed that they received the equipment! All I can do is shake my head. You sort of assume that the loved one for whom you are purchasing this service will pass away at some point during the contract with Bay Alarm. Customer service representatives should be trained on dealing with grieving loved ones. Bay Alarm should discontinue their greedy practice of failing to refund a prorated amount of the service fees. At the very least, this greedy policy of not prorating service fees should be prominently disclosed to new customers. Bay Alarm's internal computer systems need to be updated to communicate with one another, and people need to be more respectful. I can't believe this company has such good reviews. I would NEVER recommend this company to anyone!
8 years ago
Dan Zucchini San Francisco, CA
Do not buy this unit - I researched many life alert devices before choosing Bay Alarm Medical. The installation was very easy and it seemed as though it was a good choice for my elderly parents. At 3 am on Friday August 19, 2016 the device malfunctioned. Several phone calls were made by Bay per our instructions and the paramedics were called out. Here is the problem. The base unit was unable to communicate through the speaker. If it was working, my sister, who was staying at the house, would have heard it and would have let Bay know it was a false alarm. They called the house which woke my sister. She was unable to get to the phone in time. Bay did not even leave a message, so she was confused about who would be calling at 3am. The next thing she knows is the paramedics coming into the house through the garage. They informed her that they were dispatched by Bay Medical. So she and the paramedics checked on my folks. They were sound asleep and the alert buttons were on the bedside table. I went to the house a few days later and tested the base unit. It could not complete the call so I had to reset it. After that it seemed to work fine. So I called Bay Medical. They informed me that the monitor detected a fall. Turns out that was impossible since the buttons were on the night stand. Due to the fact that Bay Medical unit is unreliable and we are now being charged for the paramedics, (Bay was not willing to take ownership,) This will likely cost several hundreds of dollars. I am returning the unit. We will see how that goes. UPDATE: I called to return the unit and get my money back. They said I missed free trial period by one day. So not only did they not take ownership of the malfunction, they would not even give me one days grace. Terrible customer service.
8 years ago
Frank Thousand Oaks, CA
Bay Alarm was set up for my mother who is quite old and is battling cancer. After a visit to my mom's apartment and seeing the alarm unit on the table I thought to myself that I can't recall seeing a bill for this recently. I asked my mother, who was actually in the hospital at the time if she remembered seeing a bill and she couldn't recall. My guess is a bill came and she or her nurse must have thrown it away by mistake. The reason this was important to me is that I am responsible for all my mom's financial needs (yes, I have a durable POA).
As the responsible person for all my mom's financial needs I called into Bay Alarm to pay the bill and the customer service people were more than horrific. I explained the situation and they said that my mom needed to pay an amount. I asked if they could tell me what the annual amount was for the service and they refused saying they could only speak with my mother. I told them her situation and they said due to confidentiality reasons they could not discuss the annual amount of the service. After going back and forth and them, yes them.......sharing with me the address of my mother and her age.....they still refused to tell me the amount of the annual service. I wanted to know the amount as I was going to set up recurring annual payments to them so nobody would have to worry about this going forward. They still refused. They released PII (personal identifiable information) to me but refused to share the amount of the annual subscription.
They gave me such a hard time and were so rude to me that all I could think of were two things:
1. They were more concerned about protecting their pricing scheme than they are her personal information. Being able to get them to share with me her address and her age was quite comical seeing that they would not tell me the annual amount of the service even though I was giving them MY credit card information to make recurring annual payments and even though I have a durable POA which a copy had been sent to them when the account was opened years ago.
2. Are these the people I want my mom dealing with if she ever were to have a problem? Absolutely not! Their careless attitude towards protecting the annual pricing terms while releasing personal information with no hesitation leads me to believe that the values of this company and the operating procedures must not be aligned with my expectations of such a service.
To top it all off, as I requested to speak with a supervisor, the woman I was speaking with passed me off to her colleague and not a supervisor. On top of that, when I called back a second time and asked to speak with a supervisor, the woman said she would pass me to a supervisor, put the phone on hold, and then came back to the phone attempting to disguise her voice as someone else. It was so clear and so evident!!!!!
Here is the kicker!!!!! Since I had the name of the woman and I obviously knew the name of the company, I looked on LinkedIn to find her and noticed that prior to working with Bay Alarm she was a service associate for THE ABSOLUTE WORST COMPANY IN THE WORST INDUSTRY FOR CUSTOMER SERVICE. Yes, she worked for Comcast prior to Bay Alarm Medical. That explained it all.
Service cancelled and now I have a new top tier company providing this service for my mom. I wish we had gone to the Better Business Bureau site to check this company out prior to engaging. Tons of complaints. Just read them and then ask yourself, are these the types of people I want protecting my loved one's in case of an emergency. NOPE!!!
8 years ago
Barbara Colton New York, NY
BEWARE of this company!!! I asked numerous questions before purchase, including what kind of connections did I need in my home for their equipment to work. I was told as long as I had Time Warner as my provider there was nothing else I needed to know. When the equipment arrived the 1st thing I saw when I opened the box was "Equipment does not work with a splitter". However, I can only connect WITH a splitter so I called Bay & they calmly aknowledged they "never advise potential customers the equipment isn't compatible with a splitter." I NEVER would have ordered it, had my questions been answered completely & accurately. It cost me $34.00 to send it back & they refused to reimburse me. I have reported them to BBB!
8 years ago
Kim Highland, CA
I extremely upset with this company because I feel I was cheated out of my money. When I received the medical devices for my grandmother, there were several false alarms which prompted me to end services. I sent an email AND a phone call disconnecting services and I sent the devices back. (I purposely had this done BEFORE the next cycle of billing to avoid additional payments.) Several months after, I received a call from a debt collector regarding a bill for 3 months of disconnected services. (The company didn't even inform me about the bill. It went straight to the debt collector, who told me my credit will be affected if I did not pay.) Even with proof that I ended services and sent everything back, they are still making me pay, which I feel is ridiculous and wrong, especially for a company that is suppose to be built on helping those who care about the safety and well being of their loved ones. This is really wrong! I will not be recommending this company to anyone in my community.
9 years ago
Bella G Port Washington, NY
Order online. Item came fast. Had for 6 months but never hook up . Company never realized it was not activated. Called to cancel and you can't get a rep on the line. Finally after 4 days of calling I got through and will send unit back but will be charged until they receive it and it take up to 2 weeks to process. There are better options out there don't settle.
4 years ago
Becky Mandrell Weatherford, OK
Customer service is terrible, did not even try to resolve problem. You can't even post a review on their site, what does that tell you. They won't stand behind their own equipment. Don't order online because you don't get all the facts. Like the other guy, you'll end up paying for the equipment. The only response from customer service is that's not our policy.
7 years ago
Nora Nell Thompson Renton, WA
Even when a great grandchild pushed my HELP unit twice in one day, the staff were very kind and understanding. Considered it a test of the unit.
7 years ago
Doug M Oceanside, CA
Good and reliable service. I had to use it once and they called my home and I couldn't answer, then they went down my list of contacts and then called 911.
7 years ago
Derald Stephens Claremore, OK
Every time I test my remote button the person who answered my call was professional and thorough. I would recommend this service to my friends.
7 years ago
Janice Corse
Bay covers my entire property.
They notice my usage and check with friends on my condition.
I am extremely satisfied with all aspects of Bay alarm
7 years ago
