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Medical Alert Systems
July 21st, 2021
Medical Alert Systems
July 21st, 2021
Medical Alert Systems
May 17th, 2021
If you've heard of medical alert systems, you're likely familiar with the common phrase "I've fallen and can't get up!" Originating from a Life Alert commercial in the early 1990s, the company coined the catchy saying and has since been one of the most prominent companies on the market. Aside from its clever marketing, we wondered, "what does Life Alert have to offer?" Has Life Alert earned its top spot in the medical alert industry because its offerings are the most competitive, or is it simply because the company's marketing was so well done that consumers choose it for the sole fact that it's the most well known? Unfortunately, after looking into Life Alert's offerings and reviews, the latter seems to be the most likely. Here at Best Company, we have a list of top-rated medical alert systems. To earn a top spot on that ranking list, a company needs competitive industry offerings, such as an affordable monthly price, quality equipment, a robust equipment warranty, a reasonable contract, and, most importantly, a medical alert company should have positive customer reviews. On our ranking list, 75% of a company's overall score is determined by its customer reviews. Basically, if you don't have positive reviews from your customers, you won't be a highly rated company on BestCompany.com. With more than 80 medical alert companies ranked, Life Alert pops in at position 21. The company not only falls behind its competitors in regards to pricing and other industry offerings, the majority of its customer reviews are also negative. We compare Life Alert against its top 10 competitors below, who are much more affordable, have better overall offerings, and have many more positive reviews, making them the best life alert alternatives on the market. Just because Life Alert is the most well known, that doesn't mean it's the best option. To help you determine which life alert alternative is right for you, we provide a breakdown of the top 10ranked medical alert companies below. We'll also give you a breakdown of Life Alert as well, so you can compare the company against these competitors. #1 rated: Medical Guardian #2 rated: MobileHelp #3 rated: One Call Alert #4 rated: BlueStar SeniorTech #5 rated: Medical Alert #6 rated: LifeStation #7 rated: Alert1 #8 rated: Florida Telehealth #9 rated: LifeFone #10 rated: ADT Home Health #21 rated: Life Alert For each company, we'll expand on plan information, contract requirements, equipment warranty lengths, and just about everything you need to know about each company to make an informed decision. First, we'll compare the #1 and #2 ranked medical alert companies, Medical Guardian and MobileHelp, against Life Alert. As you can see in the comparison chart above, Medical Guardian and MobileHelp blow Life Alert out of the water in regards to their overall score and customer review ratings. Nearly 90% of Medical Guardian's and MobileHelp's reviews are 4 and 5 stars, making negative feedback for both companies minimal. Life Alert, on the other hand, has barely any positive reviews, with only 8% of its total reviews being 4 or 5 stars. Monthly Monitoring Price: $29.95–$44.95 Fall Detection Cost: +$10 per month Equipment Fee: None* Activation Fee: None Contract: None Warranty: Lifetime Extra Protection Warranty: +$6.99 per month Range/Distance from Base Station: 1,300 *The Freedom Guardian and the Mini Guardian have equipment fees #1 rated medical alert company Ranked against more than 80 competitors, Medical Guardian ranks at the top of the charts at #1. Its pricing is on par with competitors, if not better than most. You can choose from multiple plans, giving you the option to choose the more basic package if you're looking for a standard medical alert system, or opting to upgrade to one with more features. Medical guardian equipment is completely free unless you opt for the smartwatch option or the Mini Guardian, and there are no activation fees or long-term contracts. Medical Guardian's offerings are customizable and are some of the best in the industry. $100 satisfaction guarantee If you purchase Medical Guardian and are not satisfied after 30 days, Best Company will give you $100 — no tricks or loopholes about it. Since Medical Guardian has been ranked #1 on BestCompany.com for years, we've seen the company's reviews continue to outshine the competition and its offerings continue to improve and exceed what else is on the market. Because customers are so happy with Medical Guardian, we wanted to create an extra guarantee for consumers so they could have additional peace of mind. Learn more about our Best Company Guarantee and buy with confidence. Smartwatch medical alert option If you want your medical alert equipment to go beyond a simple alert button, Medical Guardian is a great option because its medical alert technology is one of the most competitive in the industry. In addition to your typical medical alert button and fall detection options, Medical Guardian also has a smartwatch option that has multiple capabilities, including text-to-speech messaging, reminders and alerts, daily weather information, location tracking, etc. Nearly 90% of customer reviews are 4 or 5 stars Medical Guardian has some of the best customer reviews we've seen for medical alert companies and any type of company for that matter. With more than 11,000 reviews and 88% of those being 4 or 5 stars, Medical Guardian is at the top of our ranking list for a reason. We analyzed Medical Guardian's reviews and found that the most common feedback for the company included the following: Equipment quality and its ease of use Excellent customer service Fast response times Reasonable pricing Free spouse protection Medical Guardian protects spouses for free. If you purchase a second medical alert pendant, the company will waive the extra monthly monitoring fee. However, extra buttons cost an additional $2.99 per month. Whether you're purchasing Medical Guardian for you, a spouse, your parents, or whoever it may be, you can take advantage of the company's two-for-the-price-of-one discount. Learn More About Medical Guardian Find out more about Medical Guardian by reading a full write-up of its pros, cons, and recent customer reviews. Learn More Current Medical Guardian promotion Medical Guardian has a current promotion that gives customers the following: Free month of service Free ground shipping Free lockbox Free additional pendant To redeem the offer, get the four free gifts with the promo code "4FREE." Monthly Monitoring Price: $19.99–$44.95 Fall Detection Cost: +$10 per month Equipment Fee: None Activation Fee: None Contract: None Warranty: Lifetime Extra Protection Warranty: +$5 per month Range/Distance from Base Station: 1,400 feet #2 rated medical alert company MobileHelp is similar to Medical Guardian in that it has multiple medical alert packages, an affordable monthly monitoring fee, no long-term contracts, free spouse protection, and free equipment. $100 satisfaction guarantee We also offer the Best Company Guarantee with MobileHelp. The same conditions apply as we explained with Medical Guardian's offering: if you're not satisfied after 30 days of purchasing MobileHelp's services, Best Company will give you $100. 4.6/5 customer review star rating MobileHelp has more than 10,000 reviews, averaging its star rating at 4.6/5. 92% of MobileHelp's reviews are 4 or 5 stars, making it clear the majority of its customers are happy and satisfied with its services. Refer-a-friend discount If you refer a friend to MobileHelp, the company will give you a $200 Visa gift card per referral. Keep in mind, your referrals do have to be customers for 60 days or more before you will receive the gift card. Full suite of certifications Sometimes it's difficult to find certifications for medical alert companies, and customers often wonder if the company has them at all. MobileHelp is completely transparent on its website and notes that it has the following certifications: FDA Registered — FDA Current Good Manufacturing Practice that regulates medical devices. FCC Certified — Federal Communications Commission certification that ensures wireless signals are legal and approved. PTCRB — Global cellular certification that ensures equipment meets standards and won't affect cellular networks. UL-1635 — Underwriters Laboratories Certification that regulates the safety of the digital alarm system. UL-1637 — Underwriters Laboratories Certification that regulates health care signaling equipment. AT&T Network Certification — Cellular network certification that gives MobileHelp access to the AT&T network. Learn More About MobileHelp Find out more about MobileHelp by reading a full write-up of its pros, cons, and recent customer reviews. Learn More Next, we'll compare the #3 and #4 ranked medical alert companies, One Call Alert and BlueStar SeniorTech, against Life Alert. As you'll see below, Life Alert's customer review scores are concerningly low compared to all of the other medical alert providers. It's difficult to trust a company when the majority of its customer review feedback is negative. One Call Alert and BlueStar SeniorTech both have high star ratings, close to 4.5/5, which is much better than Life Alert's 1.4/5. Monthly Monitoring Price: $19.95–$44.95 Fall Detection Cost: +$10 per month Equipment Fee: None Activation Fee: None Contract: None Warranty: None Extra Protection Warranty: +$5 per month Range/Distance from Base Station: 1,300 feet #3 rated company With a few hundred reviews, One Call Alert has a 4.7/5 customer review star rating. More than 80% of its reviews are 5 stars, with customers appreciating its prompt service, stellar customer service, and quality equipment. Multiple payment options One Call Alert has flexible payment options, making it simple for customers to select the plan that works best for them. Monthly, quarterly, semi-annual, and annual payments are available. You'll save money if you go with the annual plans. Prices subject to change Although One Call Alert has competitive prices, the company notes on its website that "prices [are] subject to change without notice." This means One Call Alert does not offer a price-lock guarantee and if the provider decides to increase its prices, it isn't required to notify customers. Learn More About One Call Alert Find out more about One Call Alert by reading a full write-up of its pros, cons, and recent customer reviews. Learn More $100 satisfaction guarantee The Best Company Guarantee also applies to One Call Alert. You can purchase One Call Alert's services knowing you have extra protection with our $100 guarantee on top of One Call Alert's 30-day money-back guarantee. Monthly Monitoring Price: $23.95–$44.95 Fall Detection Cost: +$5 per month Equipment Fee: None Activation Fee: None Contract: None Warranty: Lifetime Extra Protection Warranty: None Range/Distance from Base Station: 600 feet #4 rated company BlueStar SeniorTech is ranked fourth among our top-rated companies. Even though the company only has around 80 consumer reviews, more than 70% of its reviews are 5 stars, demonstrating a solid sample of satisfied customers. Discount for veterans Veterans founded BlueStar SeniorTech, and they are passionate about giving back. If you're a veteran, you can receive 10% off any of BlueStar SeniorTech's products and services. Competitive rates for fall detection Typically, medical alert companies charge $10 extra a month for fall detection capabilities. BlueStar SeniorTech charges half of that, making its fall detection one of the most affordable rates on the market. Stylish and discreet medical alert watch One reason BlueStar SeniorTech stands out against its competitors is its sleek medical alert watch. It's one of the most unique medical alert options on the market. It has a classic watch design with medical alert capabilities. You'd never know it was a medical alert device by looking at it, which is great for customers looking for a medical alert option that is discreet as well as functional. Learn More About BlueStar SeniorTech Find out more about BlueStar SeniorTech by reading a full write-up of its pros, cons, and recent customer reviews. Learn More The next two Life Alert alternatives are Medical Alert and LifeStation. Medical Alert ranks #5, and LifeStation ranks #6 on our medical alert rankings chart. Both companies have more than 1,000 reviews with the majority of the reviews being 4 and 5 stars. We'll break down each company's offerings below. Monthly Monitoring Price: $19.95–$42.95 Fall Detection Cost: +$10 per month Equipment Fee: None Activation Fee: None Contract: None Warranty: Lifetime Extra Protection Warranty: Free (with purchase of fall detection) Range/Distance from Base Station: 600 feet Free protection plan if you purchase fall detection Most medical alert companies offer protection plans, but they often charge at least an extra $5 per month for the service. Medical Alert offers a free protection plan if you purchase fall detection for any product. This is especially convenient since most customers are interested in purchasing fall detection anyways. Next-day delivery If you want Medical Alert's equipment as soon as possible, the company offers overnight shipping so you'll receive your package the next day and can have medical alert coverage almost immediately. Multiple payment options This is somewhat common within the medical alert industry, but Medical Alert offers a variety of plan options that allow you to pay monthly, semiannually, or annually. If you pay annually, you'll be paying less than you would if you opt for the month-to-month package. You also receive free shipping and a free lockbox if you pay annually. Medical Alert mobile app Not all medical alert companies have their own mobile app to pair with their services. However, Medical Alert has a mobile app that allows you to check the medical alert device's status and receive push notifications when the customer is using the device. The app also shows if the device is in the middle of a test or if it's an actual triggered emergency. Medical Alert's mobile app is great for loved ones or caregivers who want to keep an eye on the medical alert user. Lastly, the mobile app allows for multiple subscribers, so if multiple loved ones want access in addition to a caregiver, that's a possibility. Learn More About Medical Alert Find out more about Medical Alert by reading a full write-up of its pros, cons, and recent customer reviews. Learn More Monthly Monitoring Price: $21.95–$37.95 Fall Detection Cost: +$10 per month Equipment Fee: None Activation Fee: None Contract: None Warranty: Lifetime Extra Protection Warranty: +$5 per month Range/Distance from Base Station: 500 feet Voice prompts for battery level notifications The majority of medical alert companies have two-way voice technology, but they don't have voice-activated prompts for alerts such as battery notifications. LifeStation's medical alert pendant includes automatic voice prompts that give you battery-level updates. so you never have to worry about it dying before you're notified of the battery being low. Lightweight button For most medical alert users, size and convenience is an important factor when selecting a medical alert button. LifeStation has a miniature lightweight button that weighs less than half an ounce. This means you won't be distracted by a bulky pendant, whether you're wearing it as a necklace or watch. Hopefully, it'll be small enough that you won't even notice it's there most of the time. Positive reviews LifeStation has more than 2,000 reviews on BestCompany.com. Of those reviews, more than 80% are 4 or 5 stars. Customers are happy enough with the company's products and services that negative reviews are minimal. Partnership with Uber Health LifeStation is partnered with Uber Health to make sure medical alert users have transportation to get to their appointments. LifeStation's care specialists book rides to and from the user's appointment to make the process as seamless as possible. LifeStation's team will also stay on the phone with medical alert users if they desire until the ride is successfully completed. Learn More About LifeStation Find out more about LifeStation by reading a full write-up of its pros, cons, and recent customer reviews. Learn More Alert1 and Florida Telehealth have fewer reviews than the previously compared companies, but it is a big enough sample size to see general feedback from consumers. Florida Telehealth is especially impressive with 99% of its customer reviews being 4 or 5 stars. Find out more about both companies below. Monthly Monitoring Price: $19.95–$52.95 Fall Detection Cost: +$8 per month Equipment Fee: None Activation Fee: $19.95 Contract: None Warranty: Extended Extra Protection Warranty: +$8 per month Range/Distance from Base Station: 600 feet Cheaper if you pay for 10 months at a time If you pay for 10 months of service at a time, Alert1 will waive the $19.95 activation fee. All package prices are also more affordable if you opt for the 10-month plan. If you compare a month-to-month plan to a 10-month plan, you'll save upwards of $100. Alert1 also offers a free month of service and free shipping if you pay for the longer plan. Competitive pricing for fall detection Alert1 only charges $8 extra per month for fall detection. Most competitors charge $10 per month, so Alert1's pricing is a bit cheaper. Compatible with pacemakers All Alert1 medical alert pendants are compatible with pacemakers. This is convenient for any customers who already have pacemakers and want to continue to use them with their medical alert system. Refer-a-Friend discount Alert1 offers a referral program for all customers. If you refer a friend, both of you will receive one month of service for free. The discount will be applied at the end of your billing cycle. If you're enrolled in the 10-month plan, you may have to wait quite a while to receive the discount. Learn More About Alert1 Find out more about Alert1 by reading a full write-up of its pros, cons, and recent customer reviews. Learn More Monthly Monitoring Price: $39–$85 Fall Detection Cost: +$10 per month Equipment Fee: $99 Activation Fee: None Contract: None Warranty: 1 year Extra Protection Warranty: +$5 per month Range/Distance from Base Station: Cellular only Family member text alerts Florida Telehealth's medical alert product is called RescueTouch and includes text message capabilities so loved ones and/or caregivers can receive updates in an emergency. Family monitored medical alert option In addition to a professionally monitored plan, Florida Telehealth also has a family monitored plan. If you choose this plan, rather than having a professional monitoring center respond to your emergency calls 24/7, you select family members to be notified instead. Fall detection available Florida Telehealth has fall detection available for family monitored plans as well as professionally monitored plans. It's not an add-on similar to what other medical alert companies do; the company instead offers fall detection as part of its more robust plans. You can't choose to opt-out of fall detection for a cheaper monthly fee. Discounts available Florida Telehealth offers discounts for AARP members, anyone with disabilities, nurses, first responders, as well as veterans. Learn More About Florida Telehealth Find out more about Florida Telehealth by reading a full write-up of its pros, cons, and recent customer reviews. Learn More The final two Life Alert alternatives are LifeFone and ADT Home Health. Both have mostly positive customer reviews and solid medical alert offerings we'll discuss below. Monthly Monitoring Price: $24.95–$39.95 Fall Detection Cost: +$5–$10 per month Equipment Fee: None Activation Fee: None Contract: None Warranty: Lifetime Extra Protection Warranty: +$5 per month Range/Distance from Base Station: 1,300 feet High star rating LifeFone has a 4.6/5 star rating with 78% of its reviews coming in at 5 stars. Its customer reviews highlight the company as a great medical alert provider with an impressive and friendly staff, rapid responses, versatile equipment and plan packages, and more. Free spouse protection Similar to other leaders in the industry, LifeFone offers spouse protection for free. If you purchase an additional medical alert device, LifeFone will offer monthly monitoring completely for free so you don't have to pay an additional fee every month. Optional daily check-in You can opt into a daily check-in service that will ensure a Lifefone agent will give a call to the medical alert customer every day. This can be a simple check to see if the user is okay or it can be customized further to be more of a daily reminder call for whatever you'd like. You can also decide which time of day you'd like to receive the call. You can respond to the call by simply pressing a button on your base unit so it doesn't have to be a time-consuming call. Lifetime price and equipment guarantee Lifefone offers a lifetime price and equipment guarantee for all of its customers. This means your monthly price will never increase unless you add additional services. Your equipment will also be ensured for as long as you have it, so you don't have to worry about a short equipment warranty expiring during the lifetime of your medical alert service. Current LifeFone promotion LifeFone has a current promotion that gives customers the following: 1 month free Free shipping Free lockbox Free activation Price-lock guarantee To redeem the offer, use code Safe20. Learn More About LifeFone Find out more about LifeFone by reading a full write-up of its pros, cons, and recent customer reviews. Learn More Monthly Monitoring Price: $29.99–$39.99 Fall Detection Cost: +$10 per month Equipment Fee: None Activation Fee: None Contract: None Warranty: Lifetime Extra Protection Warranty: +$5 per month Range/Distance from Base Station: 600 feet ForeveRate™ guarantee ADT Home Health offers what it calls its ForeveRate™ guarantee. This ensures your monthly rate will never increase, no matter how long you have ADT's services. Free next-day shipping As long as your order is placed by 2 PM, ADT Home Health will ship your medical alert system package by the next business day. Home temperature monitoring A unique offering ADT has is home temperature monitoring for all its medical alert packages. This is great for customers who are also interested in home automation. Multiple payment plans ADT Home Health gives customers a discount if paid quarterly or annually. You still have the choice to pay month-to-month, but it is cheaper if you pay for more months of service upfront. Learn More About ADT Home Health Find out more about ADT Home Health by reading a full write-up of its pros, cons, and recent customer reviews. Learn More Monthly Monitoring Price: $49.95–$89.95 Fall Detection Cost: No fall detection available Equipment Fee: $95–$198 Activation Fee: None Contract: 3 years Warranty: Lifetime Extra Protection Warranty: Not available Range/Distance from Base Station: 800 feet Poor customer reviews Life Alert's review score is 206.9% lower than the average review score of the top-recommended medical alert company, Medical Guardian. With more than 100 reviews, Life Alert's customer review score is 1.4 out of 5, with 83% of its reviews being 1 star. In a nutshell, customers aren't happy with Life Alert. The most common complaint is the company's three-year contract. Out of all of the four Life Alert alternatives we've discussed above, none of them require a contract, whereas Life Alert binds customers into a three-year contract, which is almost unheard of in the medical alert industry. . . almost. Three-year contract Customers are being locked into this 36-month contract and they aren't happy. With the majority of medical alert companies having month-to-month plans, it's disappointing Life Alert forces its customers into a lengthy commitment. No fall detection available Life Alert is one of the few medical alert companies that does not offer fall detection. With fall detection being one of the main selling points of medical alert devices, Life Alert falls short by not offering this feature. Fall detection is the medical alert capability that will notify the emergency monitoring center if a fall occurs while the user is wearing a fall detection pendant. Without this, medical alert users have to press the medical alert pendant manually, which may be impossible if the user is unable to move or is currently unconscious. If you want extra peace of mind, we suggest selecting a medical alert company with fall detection capabilities, especially if the potential medical alert customer is ever left alone. Limited online information Life Alert has an outdated way of doing business. To receive pricing information, you have to request a brochure and you can't even request that the brochure be emailed to you; you have to wait for the company to mail the brochure to you and you must do this by calling Life Alert directly. This not only makes the researching and purchasing process more lengthy, but it's much more difficult when compared to all the Life Alert alternatives we've discussed in this article who state all of their pricing and package details online and even allow online ordering. Life Alert's website is also extremely outdated and provides little information. Unless you have the time to call and request a brochure and wait for it to be delivered, which may take weeks, Life Alert likely isn't worth it. Customer Review: Ginger Barnes from Boulder, CO "I called Life Alert twice to get some pricing as my mom just passed away and I needed something for my dad. They hung up on me twice because I would not give them my full address. I just had 2 questions and they would not answer them for me — I was told they are in 'the free brochure they will mail me.' So ridiculous. They just lost a customer."
Medical Guardian is a well-known medical alert system company from Philadelphia, Pennsylvania. Founded in 2005, Medical Guardian sets itself apart from its competition with its five core values: Customers above all else Innovation as motivation Passion for purpose Building meaningful relationships Excellence in results For nearly a decade, Medical Guardian has stayed at the top of our rating charts, earning the number one spot for the best medical alert system company on the market. With its high ratings never faltering, we wanted to ask how — how has Medical Guardian stayed consistent and remained at that top spot all of these years? The simple answer to that question is Medical Guardian has outstanding customer reviews. When we give a score to medical alert companies, customer reviews are the most heavily weighted factor when determining where companies land on our Best Medical Alert Systems List. Other aspects are considered as well, such as pricing, upfront fees, contract length, time in business etc. But customer reviews make up 75 percent of a company's score. We want to ensure the companies that are earning those top spots are giving customers the treatment they deserve. To earn that #1 medical alert spot year after year, Medical Guardian reviews have to be top-notch — and they are. A whopping 69 percent of Medical Guardian reviews are 5 stars, and 88 percent of Medical guardian reviews are either 4 or 5 stars. That tells us the company is doing something right for consumers to rate the company so high, especially more than seven years in a row. So what makes Medical Guardian so liked by its customers? We took a sample of Medical Guardian's reviews, delving into hundreds of ratings, separating them into categories, and identifying the specific areas where Medical Guardian excels. After reading through hundreds of reviews, we determined Medical Guardian excels in multiple areas. One-third of all sampled reviewers also cited at least two positive experiences that prompted their review. So quite often, consumers aren't appreciative of just one aspect of the company; they're satisfied with multiple. Below we'll break down each section and provide specific Medical Guardian reviews that highlight customers' thoughts about the company. Equipment Quality Customer Service Response Times Affordable Pricing Peace of Mind Review Responses Equipment quality and ease of use Because you or your loved one's life can depend on this device, medical alert equipment must be high-quality, trustworthy, and simple to use. Of the reviews we sampled, almost half mentioned Medical Guardian's quality equipment and its ease of use as a reason for the customer's high review rating. Customer Review: Martha from Lorain, Ohio "I went through the testing process of the equipment and it all went very smoothly. I followed the directions that came with what I was sent and it was very clear how to do the process. It was very easy." From initial set up to using the equipment on a day-to-day basis, you want the functionality to be straightforward, and that's exactly what consumers noted as a convenience of Medical Guardian is the simple yet high-tech equipment. Customer Review: Susan from Pennsburg, Pennsylvania "I had used another previously, and Medical Guardian is so much better in quality of product and customer service." For the equipment to be effective for customers, there needs to be versatility and customization, which is something Medical Guardian also makes a priority. The company knows that medical alert systems aren't one size fits all, so there are a variety of medical alert packages to choose from. Customer Review: Steve "They are responsive and very helpful in the setup process. They also helped in choosing the best equipment and appropriate response plan." Here's a breakdown of Medical Guardian's medical alert packages if you're interested in seeing what individual plans the company offers and what specific equipment comes with each one. All of Medical Guardian's medical alert packages include 24/7 professional monitoring, waterproof medical alert devices, and two-way communication. If you want to purchase a fall alert pendant, you need to upgrade your selected package. You also have the option to add extra medical alert buttons, wall-mounted buttons, voice-activated wall buttons, lockboxes, and more to your selected plan. In-Home Medical Alert Packages Classic Guardian ($0.97 per day) — Medical alert system for in and around the house that connects to your landline. Wearable medical alert button that can function up to 1,300 feet away from the base station. Home Guardian ($1.13 per day) — Medical alert system for your home that doesn't require a landline. Wearable emergency button functions up to 600 feet away from the base station. On-the-Go Medical Alert Packages Mobile Guardian ($1.35 per day) — Built-in GPS technology that keeps you protected up to 350 feet from the base station. Reliable cellular connection through AT&T with 24/7 professional monitoring. Mobile Guardian base can be worn around the neck or with a belt clip, while the pendant that comes with it can be worn around the neck or wrist. Active Guardian ($1.35 per day) — Portable medical alert system with built-in GPS and Wi-Fi technology. Not limited by a range. Worn around the neck or with a belt clip. Freedom Guardian ($1.45 per day) — Lightweight smartwatch medical alert device. GPS and Wi-Fi positioning systems that can determine your exact location. Text-to-speech text messaging, reminders and alerts, and weather forecast capability. Mini Guardian ($1.29 per day) — Lightest device Medical Guardian offers at half the width of the other devices. Built-in fall detection and a five-day battery life. GPS and WiFi location tracking. Worn around the neck or with a belt clip. Superior customer service Nearly 40 percent of reviewers mentioned a positive experience with Medical Guardian's customer service. That's a comforting number when you're trying to decide if Medical Guardian has a responsive staff you want to do business with. Medical alert devices aren't something you purchase once and then you never speak with the company again; you are going to be dealing with Medical Guardian at least monthly to do frequent system checks that ensure your system is working. You'll also likely contact the company with questions about billing or equipment, for example. You want to know the company takes consumer concerns seriously and makes a concerted effort to provide excellent customer service. Medical Guardian reviews demonstrate just that. Customer Review: Melissa Freeman from Elkin, North Carolina "Medical Guardian has the best ratings on the Internet. Customer service thus far has been tops!!" As the #1 rated medical alert provider, Medical Guardian strives to live up to its impressive reputation. A brand could easily be a disappointment if it didn't make the effort to impress the majority of its customers with treatment that is valued and appreciated. Customer Review: Hubert from Scarsdale, New York "Once or twice I have been called by them just to see if everything was okay. They were just testing the device and seeing if I'm okay so I found that to be terrific customer service." The above review demonstrates how Medical Guardian's customer service goes above and beyond what you typically see in companies. Medical Guardian contacts customers even when nothing has been reported, just to ensure they are doing okay and that their medical alert system is operating how it should be. That alone could save a life if for some reason the device wasn't working and that phone call was able to detect a problem before an emergency took place. Customer Review: Anthony "I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one." Quick response times A quick response time in a medical alert provider is key. If you or a loved one experiences a fall, you want to know the monitoring center will respond to your button push within minutes — even seconds. Of the reviews we sampled, 33 percent were impressed with Medical Guardian's response times, saying the company responds almost instantly every time their button is pressed. Customer Review: Linda "They answered the call immediately. I got stuck in the pantry and fell. I just pressed the button and my son came immediately and everything was taken care of. It was a good experience." With any medical alert system, you're most likely going to experience quite a few false alarms where you accidentally press your button and contact the monitoring center. Although this may seem inconvenient to both you and the company, it's actually a great way for both parties to test the medical alert device to not only ensure it's working, but also to check that the company's response rate is acceptable. Countless reviews we went through mentioned customers accidentally pushing their buttons but being thankful that they did because that showed them that Medical Guardian responded immediately and that their systems were functioning effectively. Customer Review: Mark "I never actually needed help, but have accidentally pushed the button a few times and someone responded immediately." Customers also appreciated Medical Guardian's response times weren't just quick for certain types of alerts. For example, if you push your button and/or experience a fall and make contact with Medical Guardian's monitoring center, you can tell the operator —or decide beforehand — if you want the monitoring center to contact an ambulance or one of your family members instead. This way, you don't need to worry about an ambulance showing up at your home if it's just a minor fall that a family member can help with. Customer reviews show that whether you opt for an ambulance or a family member to assist you, Medical Guardian's response times are equally quick. Customer Review: Julia "Unfortunately my dad fell, and he pressed his alert tag, within minutes I received a call that my dad fell, the operator was so kind and patient with me as I was on the way to his home! This company was everything we signed up for and more!! Extremely pleased." Affordable pricing Price is always going to be a major factor when deciding when to do business with a company. Thankfully, numerous reviews we looked at noted that Medical Guardian has an affordable price that is definitely worth the quality service you receive. Customer Review: Aaro Rice "Very good product and friendly staff! Product is quality and price is affordable." Medical Guardian's monthly price starts at $29.95 and ranges up to about $44.95. When compared to other top medical alert providers, like Life Alert that charges closer to $70 per month, Medical Guardian has one of the most affordable prices on the market. Medical Guardian also doesn't require any activation or equipment fees, unless you're purchasing the smartwatch medical alert device or the Mini Guardian. This means that with almost all of the company's packages, you won't have to spend any money upfront except for the monthly payment. Customer Review: Lynne Yates "Very good product and service. Like the pricing and the people are very nice." Medical Guardian also doesn't require a contract. Competing medical alert companies like Life Alert require up to three-year contracts, so it can provide peace of mind to customers that Medical Guardian doesn't lock its customers into long-term agreements. This means no hefty cancellation fees and no added stress for you or your loved one if you need to cancel the medical alert service. Customer Review: Linda Cox from Waterloo, Iowa "I found that Medical Guardian was less expensive than Life Alert. I think the customer service was knowledgeable, professional, helpful, and very nice." Peace of mind Medical alert systems can primarily be a precautionary measure that gives you and your loved ones peace of mind that if an emergency or fall takes place, help will be contacted and sent immediately. As we read through reviews around this topic, customers were noting that even if they haven't had to use their medical alert device yet, they were still thankful for the service. For most customers, paying a monthly monitoring fee is worth the peace of mind and sense of independence alone. Customer Review: Annabelle Weaver "It gave me peace of mind because I was all alone. It's a comfort to know that I have it hanging around my neck. All I have to do is push the button if I need it. Now I have family close by so I can get help if I fall. Most of the times I've used it was by accident when I turned over in bed. They have called me to make sure things are working right for me and that everything is ok." Detailed review responses Not only are customer review ratings important when determining if a company is trustworthy, but so are the company's responses to those reviews. If a business is receiving bad reviews online and making no moves to rectify its customers' concerns by responding to those reviews, that's a sign that you may not be able to trust that company. It's nice to see that Medical Guardian makes it a priority to respond to its reviews. Here are a couple of examples of Medical Guardian responding to specific customer concerns: Medical Guardian also sends reviewers a private message and provides contact information so the customer has a way to contact them personally regarding the problem they're having. Key Takeaway: Medical Guardian customer reviews reveal the company excels in multiple areas. Equipment quality and ease of use Superior customer service Quick response times Affordable pricing Peace of mind Detailed review responses Medical Guardian Medical Alert Systems Learn more about Medical Guardian's medical alert system offerings and read additional customer reviews. Learn More
Many humans desire to be independent. You may want to be able to live your life on your own terms. No matter your age or ability, independence remains important. As with choosing the best home insurance for seniors, there's more than just the benefit of security. Medical alert systems help older individuals stay independent and give their loved one's peace of mind in spite of potential emergencies. There are many companies that offer medical alert systems with a wide range of prices, so it can be difficult to choose the best option for your situation. This article will break down those medical alert systems and help you decide on the best options for you and your family. Medical Guardian Medical Guardian is the top-rated medical alert company of 2019 with the highest consumer rating and overall score on BestCompany.com. Since 2005, the company has been the best in the fall detection area — one of the most important functions of a medical alert system. Medical Guardian’s system also has no activation or equipment fees, making its system one of the most affordable on the market. Some of the best qualities of Medical Guardian’s medical alert system are the base station, the wearable emergency button, and two-way communication. Perhaps the most unique part of the system is the ability to operate on a cellular network. If your loved one wants to go to the store but is worried about a fall, Medical Guardian can provide mobile coverage with on-the-go medical alert systems for active individuals. The company also offers a lifetime warranty in case of any malfunctions. At an agreeable price of $29.99–$45.99 per month, Medical Guardian is an affordable option, and more importantly, a reliable company. Reaching in the thousands, positive Medical Guardian reviews prove that the company is trusted and appreciated by its customers. MobileHelp With a high overall score from BestCompany.com, MobileHelp has a great reputation and high ratings from consumers. The company offers low monthly fees starting at $19.95 per month and its service comes with no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The customer service at MobileHelp is renowned for its help, but the downside is the system is limited only to areas in which AT&T has cellular service. This can be troublesome if you’re in a bad service area. MobileHelp’s Mobile Duo offer, which is a two-for-the-price-of-one GPS alert system, is also a great option. The company offers a 30-day money-back guarantee on all products, which may make choosing MobileHelp completely risk-free. MobileHelp reviews highlight the company as an exceptional company with quality medical alert equipment, helpful customer service, and quick response times. LifeStation A long-running company since 1977, LifeStation gives families a sense of safety at the right price. Along with a solid 1,000-foot range for a monthly price of $19.95, the company offers free activation, no equipment fees, and requires no contract. The biggest positive of LifeStation is the variety of plans it has. At many different prices, you can choose what you actually need, customizing your medical alert plan to best fit your unique situation. An additional positive to LifeStation is its compatibility with Amazon Alexa devices. This gives your family even more functions to take advantage of, such as hands-free alerts. The downside to LifeStation is you have to pay an additional fee for extra alert buttons and fall detection. However, the fees are minimal and won’t significantly raise your monthly cost. LifeStation reviews make it clear that the minimal extra fees are not a problem and the company’s excellent customer service, quick response times, and quality medical alert equipment are definitely worth the cost. Medical Alert Medical Alert works under Connect America and is one of the largest providers of personal emergency response systems in the nation. Medical Alert also provides one of the best automatic fall detection systems as vouched for in hundreds of positive reviews. This is seen in Medical Alert's satisfactory score from BestCompany.com and experienced customers. Medical Alert’s system sends alert emergency dispatchers even if the alert button is not pressed. This is an essential component in medical alert systems for many consumers who want to make sure their loved ones do not have to press a button themselves to ensure their safety. The fall detection button detects a fall and alerts medical alert responders without the user having to do anything. Medical Alert also offers 24/7 customer service for any problems you may experience. Its products are lighter than most and are waterproof, which enables users to wear the medical alert button in places where falls often happen, such as the bathroom. Starting around $27.49 per month, Medical Alert’s downside is its range to the base. At only 600 feet, it can be easy to get out of range. Medical Alert is best for older adults looking for coverage specifically around the home. Medical Alert reviews note quick response times, a helpful staff, and quality equipment that provides peace of mind to customers and their families. Medical Care Alert Started in Michigan 11 years ago, the Medical Care Alert company provides a reliable system at a competitive price. Its services include a 30-day risk-free trial and a price-lock guarantee. The company offers a lifetime warranty with its products built by BOSCH Healthcare Solutions, one of the most well-known medical technology builders in the world. The company's goal since it began has been to make the best quality medical alert monitoring equipment. If you and your family are looking for well-built systems, Medical Care Alert may be a good fit. Some cons to its product are additional fees for automatic fall detection as well as warranty limitations. There is a lot of fine print when it comes to the warranty, so if you like everything else about Medical Care Alert, be sure to check what the warranty covers. The Bottom Line Medical alert systems save countless lives. They provide automatic fall detection and many other features that ensure a great deal of comfort for your loved ones. Independence is important for a healthy mind, so choosing the right alert system is an integral part of staying independent. Whether you choose the best-rated company or the cheapest monthly payment, all these companies are designed to provide a needed and appreciated service. Be sure to check the warranty, know what you’re buying, and research the perks of each company’s system. Knowing the facts, pros, and cons of each company will give you the safety net you need at a price you can afford. Guest Post by Ethan Lichtenberg Ethan Lichtenberg is a freelance writer for ExpertInsuranceReviews.com. He would love to say that he’s at the beach writing on a leather-bound notebook listening to Bob Dylan, but really he’s on his first cup of joe with too much cream and has Shark Week playing in the background. That should tell you all you need to know.
Pleasant Grove, UT - January 7, 2019 - Medical Guardian has been named the 2019 Consumer's Choice Award recipient in the medical alerts industry by BestCompany.com, an independent consumer review site. Medical Guardian was selected to receive this recognition from among 83 other medical alert companies based on a comprehensive market index score and the feedback of verified customers through reviews. "We wish to recognize Medical Guardian with the Consumer's Choice Award for 2019. They've earned it,” said BestCompany.com CEO Landon Taylor. “Our hope is that this recognition will highlight a company that is doing business the right way by taking care of its customers and always looking for ways in which it can improve." Medical Guardian distinguished itself from its competitors by offering affordable prices, innovative products, around-the-clock monitoring, and top-notch customer service. That, combined with an extremely high customer review score of 4.5 out of 5 based on more than 6,800 real customer reviews, propelled Medical Guardian to an impressive overall score of 9.3 out of 10, the highest in the industry. “We are honored to be recognized with the 2019 Consumer’s Choice Award in the Medical Alert Systems industry,” said Geoff Gross, Founder and CEO of Medical Guardian. “As we empower older adults to live a life without limits, it is our goal to go above and beyond for our customers every single day and provide the care and service they need, whenever they need it. This win reinforces and reaffirms our commitment to providing exceptional products, services, and support to our customers and their families.” To read consumer reviews for the top-rated medical alert systems provider, view Medical Guardian's profile on bestcompany.com. For additional information and comparisons, access the full list of medical alert companies considered for this award, as well as their respective scores and customer reviews. About Medical Guardian Founded in 2005, Medical Guardian is a leading provider of innovative medical alert systems that empower people to live a life without limits. Medical Guardian is headquartered in Philadelphia and provides support to more than 125,000 people across the country who are ready to take on the next chapter of life while remaining safe living in their own home. Whether it’s an in-home system, mobile device with GPS/Wi-Fi capabilities, or an all-in-one wearable medical alert smartwatch, Medical Guardian has the personal medical alert device to meet an array of needs and lifestyles. Learn more about Medical Guardian by visiting www.medicalguardian.com and following on LinkedIn, Twitter, and Facebook. About BestCompany.com BestCompany.com ranks and reviews companies across hundreds of different industries. Unlike many other review sites, companies listed on BestCompany.com cannot buy their position, nor is a company’s ranking manipulated or inflated by BestCompany.com for financial gain. Instead, a company’s ranking is based on BestCompany.com’s proprietary Best Rank algorithm, which is powered by verified customer reviews and an objective set of ranking criteria. For more information on how BestCompany.com scores and ranks companies, please visit the How We Rank page.
Medical alert devices have been around for decades and largely serve the same purpose they always have, so how can you know which company is the best? Two of the most well-known names in the medical alert industry, Life Alert and Medical Guardian, both serve thousands of customers and feature 24/7 monitoring by certified emergency representatives, but what are the key differences between the two? Allow us to break things down for you. Price Medical Guardian's systems cost anywhere between $29.95 to $49.95 per month. The least expensive system is the Classic Guardian system that plugs into a landline connection and features 1300 feet of range. The most expensive unit is the Premium Guardian, which is roughly the size of a deck of cards and is GPS-enabled, so you can take it with you anywhere. This means that wherever you go, emergency responders will be able to pinpoint your exact location, even if you're outside. Unfortunately, Life Alert doesn't disclose any prices on its website, so it's hard to make a solid comparison. However, it appears as though Life Alert offers similar products to Medical Guardian. There are even mobile apps available with Life Alert. But since we don't know the prices of Life Alert's products, we can't know for sure if the customer is in for a bargain. Winner: Medical Guardian (by default) Equipment Fee Medical Guardian offers no equipment fee for its systems. This means that you won't have to pay extra just because the system shows up at your door. Thankfully, Life Alert doesn't charge an equipment fee, either. Winner: Tie Activation Fee Medical Guardian charges no activation fee for any of its packages. When the product comes in the mail, just plug it into your wall outlet and/or landline connection, and it should be ready to go. All of your contact information comes pre-loaded and assigned in accordance with the unit you ordered. Life Alert charges an activation and installation fee of $95 to $295 depending on the package. This can be frustrating because this could equate to a month's worth of groceries or several months of emergency monitoring. Many top medical alert companies are doing away with these fees, and Life Alert would do well to do the same. Winner: Medical Guardian Contract Medical Guardian operates based on a month-to-month basis. If a customer needs to cancel services for any reason, there isn't a hefty contract binding you into monthly payments regardless of your need. Just ship the equipment back to Medical Guardian headquarters and you're good to go. However, there is a 90-day service agreement, so you must pay for the first three months of service. If you want to return the device before the 90-day period expires, Medical Guardian will refund you the remaining amount in due time, but you must pay for the first three months beforehand. On the other hand, Life Alert operates based on a 3-year contract. This means that the customer will be required to pay every month until the 36-month period has expired, and this can be incredibly frustrating if funds are running low or you don't need the product anymore. The customer may have the option to buy out of a contract, but depending on how much time is left, that can cost upward of $1,000. Winner: Medical Guardian Warranty Both Life Alert and Medical Guardian offer lifetime warranties on their equipment. This means that if anything goes wrong with the equipment you've purchased, the company will replace it free of charge. Winner: Tie Range Medical Guardian's most basic system (Classic Guardian) offers 1300 feet of range, which is one of the greatest distances currently available on the market. The Home Guardian, which is $5/month extra, only offers half that range. Remember, though, that Medical Guardian has a more expensive GPS-enabled system that allows it to operate anywhere. In comparison, Life Alert's system offers 800 feet of range. This is still an impressive number, but Medical Guardian's most basic system can outshine this by 500 feet. There is a mobile option available to Live Alert customers that is also GPS-enabled, but the price of the product is unknown. Winner: Medical Guardian Time in Business Life Alert has been in the medical alert industry for 30 years at the time of this article's publication. The company established itself in the late 1980's with the television commercials featuring an elderly woman crying, "I've fallen and I can't get up!" These popular commercials have helped Life Alert to be the most well-known name in the medical alert industry. Medical Guardian has only been in business for 12 years at the time of this review. However, we found that Medical Guardian has a much more robust and navigable website in comparison to veteran company Life Alert. Life Alert would do well to follow Medical Guardian's lead with an organized blog, clearly outlined package pricing, and informative videos. Winner: Life Alert Customer Reviews According to BestCompany.com, Medical Guardian boasts over 1,400 customer reviews with an average rating of 8.6/10. The majority of customer reviews indicate quick response times, friendly customer representatives, and easy setup. Comparatively, Life Alert currently has a 1.6/10 rating based on 45 customer reviews. Most of the reviews complain about poor customer service and rigid contracts with overwhelming buyouts. Winner: Medical Guardian Overall Comparing the two companies, the obvious choice is Medical Guardian. The company offers several pricing options boasting different functions that should complement most customers' budgets. Even the most basic package has one of the best ranges of any device in the industry, and higher-priced units are GPS-enabled so you can take the product anywhere. The company also has excellent customer feedback based on over 1,400 experiences. This speaks to the company's customer service and ease of use. Life Alert is one of the pioneers in the medical alert industry, but according to feedback from customers and a lack of pricing transparency on the company's website, the organization seems to be a little out of touch. The lifetime warranty and lack of equipment fee are definitely encouraging but aren't enough to set the company apart from other companies in the medical alert industry. Looking at customer feedback is especially discouraging. Winner: Medical Guardian