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Maxlend

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7.4

Overall Score

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carol Kansas City, KS

I received a letter from this company claiming I owed them $490 but I have never heard of them and have not taken out a pay day loan in abut 10 years. I supposed to have taken out a loan in 2015. Five years ago. I really can't rate them b/c I don't know who they are.

4 years ago

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Reply from Maxlend

Hi Carol,

Thank you for taking the time to share your experience. We value your feedback. For security reasons, we cannot discuss account specifics here. Please contact us from 7AM – 7PM CT Monday – Friday at 855.201.4677 and one of our representatives will be available to assist you.

Jul. 15th, 2020

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Shantellel Deacon Opa-locka, FL

I wish I could give zero Stars no matter how desperate you are for a loan do not use this company I borrowed $450 they do not explain to you that girls interest every day on a $450 loan paid back almost $1,700 do not use this company!

4 years ago

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Reply from Maxlend

Hello Deacon,

We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. We have representatives who can explain the loan terms and answer any questions. Plus, our loan agreements specify the overall cost of the loan, APR, and payment schedule in the “Customer Installment Loan Agreement” section. If you would like to download a copy of your loan agreement, which also includes all the repayment options available, you can do so from your account page on our website www.maxlend.com. If you have outstanding questions or concerns, please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.

Jul. 15th, 2020

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Patricia Miamisburg, OH

The loan amount i had to pay back I should have my head examined . I borrowed only $650.00 dollars and have paid back the $650.00 plus another $1,000.00 in about 3 months is how much they got from me. I cannot recommend these places. I am ashamed to say this is my second time. Don t get hooked.

4 years ago

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Sharon Carson City, MI

Told me my loan of 900 would only go for 6 months. Did not see pay schedule up front. Have been paying over 400 a month for the past 7 months on a 900 dollar loan and have 2 more payments to go. This has caused a huge financial strain for me. I m a widow on social security disability with a very thin budget. B wary.

4 years ago

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Dee Rock Point, MD

They are definitely a rip off, scam artist, all of it. They do not explain the interest in full. They talk around words and charge you 3 times of your loan. Please do not use them. They loan you the money same or next day, but you will pay for it dearly. It is illegal what they do. Please be ware

4 years ago

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Brenda Middletown, OH

This is the worst. I borrowed 800.00. I paid 295.00 for 3 months. My payoff was 994.00. This is the worst I have ever been a part of. It is a ripoff. Run run run.... Do not use them . I am in more debt. I gave them one star because zero was not a choice.

4 years ago

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star star star star star

Misty Lawrenceburg, IN

Very friendly and help full! Got my money in a day

6 months ago

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Reply from Maxlend

Hi Misty,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. It’s truly gratifying to hear that you enjoyed our excellent customer service.

If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Your feedback is greatly appreciated, and we look forward to continuing to serve you in the future.

Nov. 30th, 2023

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star star star star star

Michael Presti

Excellent, prompt service! No hassles at all!

7 months ago

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Reply from Maxlend

Hi Michael Presti,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service!
It was a pleasure serving you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Oct. 18th, 2023

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Michael Woodruff

Terrible customer service. They overcharged, taken $800 so far and say I owe $1000 still. Can't get ahold of anyone

2 years ago

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Reply from Maxlend

Hello Michael,

We appreciate your feedback. We provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail.
We will be reaching out within 48 hours for more information about your experience.
If you prefer to speak with us sooner, you can chat with us 24/7 by logging in to your MaxLend account. We are also available via email at ombudsman@maxlend.com or by phone at 855-201-4677

Apr. 8th, 2022

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traci Hayden Hamilton, OH

I was not clear that it would be a biweekly payment, Im in worse shape now. Wish Id have NEVER contacted your company

2 years ago

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Reply from Maxlend

Hi Traci,

Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
We will be reaching out within 48 hours for more information about your experience.
If you prefer to speak with us sooner, you can chat with us 24/7 by logging in to your MaxLend account. We are also available via email at ombudsman@maxlend.com or by phone at 855-201-4677

Mar. 4th, 2022

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star star star star star_border

Jennifer Roberts Pensacola, FL

Quick and easy service friendly staff. Quick application

2 years ago

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Reply from Maxlend

Hi Jennifer,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 4th, 2022

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Marcia Coleman Dayton, OH

They really try to work with on your loan

2 years ago

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Reply from Maxlend

Hi Marcia,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It was a pleasure serving you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 23rd, 2022

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Hila Boyer Wichita, KS

Interest is too high but Cust Svc is good to work with

2 years ago

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Reply from Maxlend

Hi Hila,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review! Kindly keep in mind that we provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 10th, 2022

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star star star star star

Lynn Silver Spring, MD

Efficiency, excellent customer service and quick delivery of funds.

9 months ago

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Reply from Maxlend

Hi Lynn,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Aug. 15th, 2023

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Charlotte Denver, CO

I really like everything about Maxlend the people and how they handle your loan

10 months ago Edited January 10, 2024

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Reply from Maxlend

Thanks for the awesome review, Charlotte! We look forward to the opportunity to serve you again soon. Please feel free to contact us directly with any questions or future needs. We are available 24/7 at info@maxlend.com, or you can call us at 877-936-4336.

Jul. 27th, 2023

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Kathy

Ladies very helpful and pleasant knowledgeable of what there doing

10 months ago

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Reply from Maxlend

Hi kathy,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Jul. 20th, 2023

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star star star star star

Felix Austin, TX

Was very helpful and was very quick and easy to get a answer

10 months ago

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Reply from Maxlend

Hi Felix,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Jul. 19th, 2023

star star star star star

Debbie Matteson Clermont, FL

There very understanding and easy to talk to .I would do business with them again if I need to.

2 years ago

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Reply from Maxlend

Hi Debbie, thanks for the excellent review. It was a pleasure serving you. We’re here whenever you need us. You can contact us anytime at info@maxlend.com or call us at 877-936-4336.

Feb. 25th, 2022

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star star star star star

JoMar Wilson Silver Spring, MD

I like the convenience and simplicity whwn applying best, dislike the interest rate the most.

2 years ago

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Reply from Maxlend

Hi JoMar,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers. Kindly remember we provide alternative payment options that may help to reduce the overall cost of the loan, and the loan agreements we provide detail the overall cost of the loan, finance charge, loan term, scheduled due dates and payment amounts. A copy of your loan agreement is available to you at any time by logging into your MaxLend account, and we are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 2nd, 2022

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star star star star star

Melodie Stokes Dickson, TN

I was low on money for the holidays and one call fixed it all. Thank you MaxLend

2 years ago

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Reply from Maxlend

Hi Melodie,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Dec. 22nd, 2021

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Corina Donahue Seabrook, NH

Called got approved for the loan gave them the name of my bank, confirmed everything with my bank, and was told I was all set.. than just before I was suppose to get it was told they don’t work with my bank anymore

2 years ago

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Reply from Maxlend

Hi Corina,

Thanks for sharing your experience. We are sorry that you were dissatisfied with the level of service you received. We strive to provide exceptional customer service and want to assure you that we are taking the appropriate steps to address your concerns internally.
We will be reaching out within 48 hours for more information about your experience. If you prefer to speak with us sooner, please feel free to email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday.

Dec. 20th, 2021

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star star star star star

Kimyata Moore Philadelphia, PA

Maxlend approved me for a personal loan and I received the money my account just when I needed it

2 years ago

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Reply from Maxlend

Hi Kimyata,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at ombudsman@bluetrustloans.com or call us at 855-201-4675. We’re available from 7AM – 7PM CT, Monday – Friday.

Oct. 19th, 2021

star star star star star

Johnathan Mandel ,

Got me a loan quick and payments are easy to make and customer service helped me wjen needed

3 years ago

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Reply from Maxlend

Hi Johnathan,

Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear our staff assisted when you were in need and that the process was easy. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 936-4336.

Mar. 3rd, 2021

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Deanna Bailey Gilbert, AZ

I am disabled and they said they could help me $175 loan based of my dad and now $853 is due I only get $800 I'm to lose everything I just wanted to get to take my son to the zoo

4 years ago

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Reply from Maxlend

Hi Deanna,

Thank you for taking the time to share your experience. We value your feedback. For your security, we do not post private account details here. Your concern will be escalated to management for further review. Please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4677 or email us directly at ombudsman@maxlend.com for further assistance.

Jul. 15th, 2020

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star star star star star_border

Judine Cosey Milton, DE

Maxlend is a reliable short-term loan service provider.

8 months ago

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Reply from Maxlend

Hi Judine Cosey,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoy our quick and easy service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Oct. 3rd, 2023

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Verified Customer

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Jill Williams Wallace, NC

I would prefer to choose my payment dates.

2 years ago

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Reply from Maxlend

Hi Jill,

Thank you for sharing your feedback.
MaxLend provides loans up to $3,000, and your scheduled due date depends on multiple factors, including how your salary is distributed.
We are here to discuss the terms of your loan with you in more detail. Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677. We’re available from 7AM – 7PM CT, Monday – Friday

Feb. 16th, 2022

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Nick Duerst Theodosia, MO

Lied after I paid off my lian they told me I qualify for 1850 at 8 percent.

2 years ago

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Reply from Maxlend

Hi Nick,

Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 16th, 2022

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Verified Customer

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Stephanie Forest Hill, MD

Bc I felt like they were giving me the run around and I ended up canceling the loan bc of it

2 years ago

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Reply from Maxlend

Hi Stephanie,
Thank you for taking the time to share your experience. Your feedback is important to us!
To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns.
Please email us directly at ombudsman@maxlend.com or call us at 855-201-4677 to discuss. We’re available from 7AM – 7PM CT, Monday – Friday.

Feb. 10th, 2022

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star star star star star

Daphne Gaskins

Helpful and understanding when I needed to make adjustments

1 year ago

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Reply from Maxlend

Hi Daphne,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear that we were helpful and understanding towards your needs.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Apr. 17th, 2023

star star star star star

Sandra Bell Miami, FL

They answered me right away this is my first time becoming a customer

1 year ago

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Reply from Maxlend

Hi Sandra,

Thank you for an awesome review! We take great pride in providing the best possible service experience for our customers.
It is great to hear that you are pleased with our loan services.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 23rd, 2023

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star star star star star

K B Fayetteville, NC

Easy process from start to finish. Service reps are polite and knowledgeable.

2 years ago Edited May 18, 2022

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Reply from Maxlend

Hi,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Apr. 6th, 2022

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star star star star star

Marius Morgan Washington, DC

Definitely helps me when I’m in a crunch and the rates are decent

2 years ago

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Reply from Maxlend

Hi Marius,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Apr. 6th, 2022

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star star star star star

Keshawna Burkhalter

Nice customer service. Clear and adequate communication. Easy to use!

2 years ago

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Reply from Maxlend

Hi Keshawna,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 25th, 2022

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star star star star star

Debra Black

The service was very fast. Customer service was very helpful

2 years ago

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Reply from Maxlend

Hi Debra,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy process and our excellent customer service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 2nd, 2022

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star star star star star

Antonio Brown Orlando, FL

great let u no everything of how its going with loan process very quick

2 years ago

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Reply from Maxlend

Hi Antonio,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Jan. 19th, 2022

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star star star star star_border

robert wentz Columbus, OH

I was able to get the loan that I needed.the person I talked to was very helpful.

2 years ago

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Reply from Maxlend

Hi Robert,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Dec. 20th, 2021

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star star star star star

Buck Nashville, TN

Very good service. Took a little time but worth it. Let’s Go Brandon!

2 years ago Edited November 3, 2021

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Reply from Maxlend

Hi Buck,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our services.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Nov. 3rd, 2021

star star star star star

Alice Kelly Aurora, CO

Nice people and good customer service. Excellent for when your in a bind

3 years ago

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Reply from Maxlend

Hi Alice,

Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear our staff provides good customer service. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 936-4336.

Mar. 3rd, 2021

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star star star star star

David Wilkinson Collierville, TN

Very easy to do business with upfront and very explanatory

1 year ago

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Reply from Maxlend

Hi David, thanks for the excellent review. It was a pleasure serving you. We’re here whenever you need us. You can contact us anytime at info@maxlend.com or call us at 877-936-4336.

Mar. 23rd, 2023

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star star star star star

Willie lynch Louisville, KY

Fast but percentage to high.thats all ig

1 year ago

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Reply from Maxlend

Hi Willie,

Thank you for the candid review! We take great pride in providing the best possible service experience for our customers.
It is great to hear that you were pleased with our fast loan services. We would like the opportunity to
address your concern by clarifying how our loans work. Please feel free to call us directly at 855-201-4677 between 7AM and 7PM CT, Monday – Friday to discuss.

Mar. 23rd, 2023

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star star star star star

Juan` Ramirez Orlando, FL

Gave me a quick loan and saved my day, good servuce so far

1 year ago

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Reply from Maxlend

Hi Juan` Ramirez,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Jul. 19th, 2022

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star star star star star_border

Sherry hoekstra San Antonio, TX

Quick and the money was in my account by 5am the next morning

1 year ago

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Reply from Maxlend

Hi Sherry,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Jun. 16th, 2022

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star star star star_border star_border

Linda McNichols Chicago, IL

I had several loans with your company. All of a sudden I couldnt get another one.

2 years ago

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Reply from Maxlend

Hi Linda,
We appreciate you sharing your experience. The terms of our loans are determined by many different factors within our underwriting process. You should have received information from us regarding your last loan via email within 24 hours after your application was submitted. In the future, if you do not receive this email - or if you have any additional questions or concerns regarding your experience – please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Jun. 16th, 2022

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star star star star star

Geraldine Epps Charlotte, NC

Customer service and their willingness.to help people

2 years ago

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Reply from Maxlend

Hi Geraldine Epps,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent customer service!
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

May. 18th, 2022

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star star star star star

Thomas Sanchez Dallas, TX

People are very helpful and good service

2 years ago

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Reply from Maxlend

Hi Thomas Sanchez,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our excellent service!
It was a pleasure serving you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

May. 18th, 2022

star star star star star

Ted Tarbox NM

Very easy to use Easy to apply for and easy payments

2 years ago

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Reply from Maxlend

Hi Ted,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

May. 16th, 2022

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star star star star star

Nancy Brandel O'Fallon, MO

Very professional and helpful. They were polite.

2 years ago

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Reply from Maxlend

Hi Nancy Brandel,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our professional customer service.
We look forward to the opportunity to always serve you.
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Apr. 8th, 2022

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star star star star star

Gen Panlaqui

Costumer support are very kind, helpful and knowledgeable.

2 years ago

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Reply from Maxlend

Hi Gen,

Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our Excellent customer service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 23rd, 2022

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Review Source

star star star star star

Cecelia Parker Houston, TX

Excellent, fast service. I had my loan approved in minutes.

2 years ago

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Reply from Maxlend

Hi Cecelia,
Thank you for an outstanding review! We take great pride in providing the best possible service experience for our customers.
It is great to hear you enjoyed our quick and easy service!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Mar. 23rd, 2022

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Review Source

star star star star star

DAWN JACKSON Sanford, FL

Excellent company and customer service repeat customer

2 years ago

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Reply from Maxlend

Hi Dawn,

We take great pride in providing the best possible service experience for our customers. Thank you for an outstanding review!
It is great to hear you enjoyed our excellent customer service.
We look forward to the opportunity to always serve you!
If you have any questions or need assistance with your account, please do not hesitate to email us directly at info@maxlend.com or call us at 877-936-4336. We’re available 24 hours a day.

Feb. 25th, 2022