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5.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: July 20th, 2024

WOW! is an internet provider in Alabama, Florida, Georgia, Illinois, Indiana, Michigan, Ohio, South Carolina, and Tennessee. Headquartered in Denver, Colorado, it offers business and residential internet plans.

WOW! is dedicated to providing an excellent customer service experience with respect and integrity.

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The Good

  • High Speeds
  • Bundling Services

High Speeds

WOW! offers some of the fastest internet speeds available. Its offerings are as follows:

  • 100 Mbps
  • 200 Mbps
  • 500 Mbps
  • 1000 Mbps (1 Gbps)

The availability of these speeds depends on a customer’s location. With these high speed offerings, WOW! customers can find a plan that meets their internet needs.

Bundling Services

Customers can bundle TV and phone service with internet to have access to better rates.

The cost of bundling internet, TV, and phone service ranges between $59.99 and $154.99 without taxes. The pricing may vary based on service bundled and where a customer lives.

Promotional rates are available for each of these bundles for new customers with two-year contracts.

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The Bad

  • Monthly Cost
  • Additional Fees

Monthly Cost

While WOW!’s prices are fairly competitive, they are slightly more expensive than other internet service providers.

  • Internet 100 — $59.99 per month
  • Internet 200 — 69.99 per month
  • Internet 500 — $79.99 per month
  • 1 Gig Internet — $99.99 per month

These monthly charges increase with an equipment rental fee, which is $10 per month.

Customers can add Whole-Home Wi-Fi, which includes an eero base and eero beacon, for another $14.99 per month. If  customers want more eero beacons for their homes, each additional one costs $5.99/month.

Customers can also add one line of home phone service for $9.99 per month.

These rates exclude taxes and may also vary based on location. Promotional rates are available for new customers with a two-year contract.

Additional Fees

WOW! also charges the following fees:

  • Installation Fee — $50
  • Early Termination Fee — $345 (decreases by $15 every month that the contract is kept)

The early termination fee does not apply until after the first 30 days of WOW! internet service.

WOW! offers its customers a $5 per month discount when they enroll in autopay. If the autopay is not maintained, there is a $5 per month surcharge.

WOW! also charges customers $2 per month for paper statements.

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The Bottom Line

WOW! has a lot to offer its customers. It has a range of great internet speeds available from 100 Mbps to 1000 Mbps (1 Gbps). WOW! also provides bundling deals.

WOW!’s prices are slightly high for the industry, but are still pretty competitive. Customers looking for quality internet and excellent customer service should consider WOW! Customers looking to save money may want to consider other options.

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Star Rating

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3.7

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41 Reviews

Review Breakdown

5 grade

29%

4 grade

32%

3 grade

22%

2 grade

12%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Kenneth Brooks Newburgh, IN

I like being able to talk to the technicians concerning equipment or setup issues and actually getting good conversation and having good dialogue with them. I also like the stability of the services they provide. I have not found much that I dislike about WoW.

3 years ago

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Susan Lefebvre

I have been with WOW for at least 10+ years with the senior friendly computer and their VIP service and I have been quite satisfied with their customer service as well as the computer. The product is well worth the small monthly fee for their tech support. I would recommend this company to my friends and family.

1 year ago

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David Bornancin Westlake, OH

I have used WOW in the past and it was truly great service. They now have all new options and plans that is very competitive and cost effective. TV, Internet and other options and bundled. Great support provided as well. I recommend that you look at this before buying your final package.

3 years ago

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Michael Schaublin Rochester, MI

Consistent service,, fair price, and sufficient customer service staff to actually answer the phone when there's a problem. But I have rarely had a problem. I've had ATT and Comcast in the past, but I find WOW is the provider that aggravates me the least.

3 years ago

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Luke Swierczynski Waterford, MI

Absolutely loved my WOW internet in my apartment. Their pricing is extraordinarily competitive compared to the big guys out there. Nearly 1/4 the cost. Just wish they had a larger foot print so I could still use them today.

3 years ago

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Keith Ashby Grand Rapids, MI

We have had WOW internet for years. It has been fast and reliable and affordable. Customer service is responsive and helpful.

3 years ago

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Scott Pratt

Customer service has been great. Been with them for years.

1 year ago

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JosePerez

Great Customer Service, and fast speed. Only service provider in my area

5 years ago

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Cassie Banuelos Clearwater, FL

This company has been a great company. Never any issues and quick response to delays.

3 years ago

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Lori Burdette Evans, GA

Very little problems. Great local customer service

7 years ago

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Keaton W Copperas Cove, TX

I miss this company. They were so cheap and had such good internet

2 years ago

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Michael Leslie Flint, MI

Great bargain and didn't have to sign up for a contract.

3 years ago