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5.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: July 20th, 2024

WOW! is an internet provider in Alabama, Florida, Georgia, Illinois, Indiana, Michigan, Ohio, South Carolina, and Tennessee. Headquartered in Denver, Colorado, it offers business and residential internet plans.

WOW! is dedicated to providing an excellent customer service experience with respect and integrity.

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The Good

  • High Speeds
  • Bundling Services

High Speeds

WOW! offers some of the fastest internet speeds available. Its offerings are as follows:

  • 100 Mbps
  • 200 Mbps
  • 500 Mbps
  • 1000 Mbps (1 Gbps)

The availability of these speeds depends on a customer’s location. With these high speed offerings, WOW! customers can find a plan that meets their internet needs.

Bundling Services

Customers can bundle TV and phone service with internet to have access to better rates.

The cost of bundling internet, TV, and phone service ranges between $59.99 and $154.99 without taxes. The pricing may vary based on service bundled and where a customer lives.

Promotional rates are available for each of these bundles for new customers with two-year contracts.

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The Bad

  • Monthly Cost
  • Additional Fees

Monthly Cost

While WOW!’s prices are fairly competitive, they are slightly more expensive than other internet service providers.

  • Internet 100 — $59.99 per month
  • Internet 200 — 69.99 per month
  • Internet 500 — $79.99 per month
  • 1 Gig Internet — $99.99 per month

These monthly charges increase with an equipment rental fee, which is $10 per month.

Customers can add Whole-Home Wi-Fi, which includes an eero base and eero beacon, for another $14.99 per month. If  customers want more eero beacons for their homes, each additional one costs $5.99/month.

Customers can also add one line of home phone service for $9.99 per month.

These rates exclude taxes and may also vary based on location. Promotional rates are available for new customers with a two-year contract.

Additional Fees

WOW! also charges the following fees:

  • Installation Fee — $50
  • Early Termination Fee — $345 (decreases by $15 every month that the contract is kept)

The early termination fee does not apply until after the first 30 days of WOW! internet service.

WOW! offers its customers a $5 per month discount when they enroll in autopay. If the autopay is not maintained, there is a $5 per month surcharge.

WOW! also charges customers $2 per month for paper statements.

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The Bottom Line

WOW! has a lot to offer its customers. It has a range of great internet speeds available from 100 Mbps to 1000 Mbps (1 Gbps). WOW! also provides bundling deals.

WOW!’s prices are slightly high for the industry, but are still pretty competitive. Customers looking for quality internet and excellent customer service should consider WOW! Customers looking to save money may want to consider other options.

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Star Rating

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3.7

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41 Reviews

Review Breakdown

5 grade

29%

4 grade

32%

3 grade

22%

2 grade

12%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Review Source

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john slim Detroit, MI

Good connection. Sometime (every couple of weeks) my computrr lags i am not sure if it is from the computer or the network provider. The only issue i had was that at first i was paying a small amount of money but them after a while the price almost doubled. This is part of the contract i am sure but this was not clearly explained to me from the begining.

3 years ago

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Ilspbeth Bruce

great introductory offer but costs more than other network providers some up front costs like installation that i didnt expect. couldnt get any better costs once i called them either.

2 years ago Edited April 11, 2023

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Judy Culver Panama City Beach, FL

Overall it is good. Have outages and have emails addresses that can't send to. I have been a customer for over 20 years. Think it is a crying shame they don't offer a discount for loyal customers!!!

3 years ago Edited July 21, 2022

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William goad

Ok support. There are quite frequent times of buffering during streaming. My speed and bandwidth is fine.

5 years ago

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Marilyn Hollingsworth Port Saint Joe, FL

They are my Internet Service Provider. Rocky start, but thereafter service has been acceptable.

5 years ago

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Michelle Naperville, IL

They are OK. Not impressed with internet service. Periodic reception problems. Speed just so-so.

7 years ago

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David

Connection is usually good and fast, but they are a little high in price

7 years ago

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Orlando weathington Columbus, GA

I disliked customer service you could never get a set price for your services

2 years ago

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Wisal Ibraheem Norfolk, VA

Their service and Wi-Fi is eh. Beware of possible hidden fees.

3 years ago