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25 User Reviews

6.4

Overall Score

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LAST UPDATED: July 19th, 2022

WOW! is an internet provider in Alabama, Florida, Georgia, Illinois, Indiana, Michigan, Ohio, South Carolina, and Tennessee. Headquartered in Denver, Colorado, it offers business and residential internet plans.

WOW! is dedicated to providing an excellent customer service experience with respect and integrity.

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The Good

  • High Speeds
  • Bundling Services

High Speeds

WOW! offers some of the fastest internet speeds available. Its offerings are as follows:

  • 100 Mbps
  • 200 Mbps
  • 500 Mbps
  • 1000 Mbps (1 Gbps)

The availability of these speeds depends on a customer’s location. With these high speed offerings, WOW! customers can find a plan that meets their internet needs.

Bundling Services

Customers can bundle TV and phone service with internet to have access to better rates.

The cost of bundling internet, TV, and phone service ranges between $59.99 and $154.99 without taxes. The pricing may vary based on service bundled and where a customer lives.

Promotional rates are available for each of these bundles for new customers with two-year contracts.

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The Bad

  • Monthly Cost
  • Additional Fees

Monthly Cost

While WOW!’s prices are fairly competitive, they are slightly more expensive than other internet service providers.

  • Internet 100 — $59.99 per month
  • Internet 200 — 69.99 per month
  • Internet 500 — $79.99 per month
  • 1 Gig Internet — $99.99 per month

These monthly charges increase with an equipment rental fee, which is $10 per month.

Customers can add Whole-Home Wi-Fi, which includes an eero base and eero beacon, for another $14.99 per month. If  customers want more eero beacons for their homes, each additional one costs $5.99/month.

Customers can also add one line of home phone service for $9.99 per month.

These rates exclude taxes and may also vary based on location. Promotional rates are available for new customers with a two-year contract.

Additional Fees

WOW! also charges the following fees:

  • Installation Fee — $50
  • Early Termination Fee — $345 (decreases by $15 every month that the contract is kept)

The early termination fee does not apply until after the first 30 days of WOW! internet service.

WOW! offers its customers a $5 per month discount when they enroll in autopay. If the autopay is not maintained, there is a $5 per month surcharge.

WOW! also charges customers $2 per month for paper statements.

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The Bottom Line

WOW! has a lot to offer its customers. It has a range of great internet speeds available from 100 Mbps to 1000 Mbps (1 Gbps). WOW! also provides bundling deals.

WOW!’s prices are slightly high for the industry, but are still pretty competitive. Customers looking for quality internet and excellent customer service should consider WOW! Customers looking to save money may want to consider other options.

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Star Rating

3.9

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25 Reviews

Review Breakdown

5 grade

32%

4 grade

36%

3 grade

20%

2 grade

8%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Brennan Smith Okemos, MI

I’ve found WOW! to be one of the better ISP providers to work with from a setup, equipment support, and overall experience perspective. I’d pick them over Comcast / Xfinity given equal service, but Comcast / Xfinity happens to provide better service in some areas of our state. In areas where WOW! has good local reviews, I’d pick WOW! over other options.

1 month ago

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Michael Schaublin Rochester, MI

Consistent service,, fair price, and sufficient customer service staff to actually answer the phone when there's a problem. But I have rarely had a problem. I've had ATT and Comcast in the past, but I find WOW is the provider that aggravates me the least.

1 month ago

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Judy Culver Panama City Beach, FL

Overall it is good. Have outages and have emails addresses that can't send to. I have been a customer for over 20 years. Think it is a crying shame they don't offer a discount for loyal customers!!!

4 weeks ago

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Kenneth Brooks Newburgh, IN

I like being able to talk to the technicians concerning equipment or setup issues and actually getting good conversation and having good dialogue with them. I also like the stability of the services they provide. I have not found much that I dislike about WoW.

5 months ago

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Keith Ashby Grand Rapids, MI

We have had WOW internet for years. It has been fast and reliable and affordable. Customer service is responsive and helpful.

1 month ago

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Cassie Banuelos Clearwater, FL

This company has been a great company. Never any issues and quick response to delays.

4 weeks ago

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Luke Swierczynski Waterford, MI

Absolutely loved my WOW internet in my apartment. Their pricing is extraordinarily competitive compared to the big guys out there. Nearly 1/4 the cost. Just wish they had a larger foot print so I could still use them today.

6 months ago

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Chelsi Day Ghiorzi Columbus, OH

Wow is our currenr internet provider. There are semi-regular outages but it seems to be the best option in the area. Their customer service is decent. Its their quality for the price that keeps us aroundm

7 months ago

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Judy Rhodes Columbus, OH

WOW used to be the best at it all - consistency, strength, customer service, bu recently, they have started to fail. The internet fails, the strength is weak. The customer service is still good once you get through to them, but I am beginning to look at other options.

4 years ago

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Donna Cost Dublin, OH

Very happy with the service but do experience too many outages per month.

1 month ago

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Buland Mahmood Huntsville, AL

It had acceptable service and data download speeds till 2018, now it has constant problems and constant drop in internet and TV signals. Particularly during business hours and from 6 pm to 11 pm at night. On weekends the internet speeds and TV Signals are worst. Modem and connection was checked 2 months ago. Slight improvement; but constant signal degradation is very disruptive for work and TV in the evening.

1 year ago

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Sharion Mitchell Chicago, IL

Very great with me explain everything to me and how to work the remote

5 months ago

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Jenny Neese

Not bad overall but when there is a problem it's hard to get help. Whole house WiFi is spotty at best

2 years ago

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joseph arcuri Augusta, GA

Poor customer service!!!!!!!!!!!!!! Long wait times to talk to Customer service. I have had month after month of incorrect billing. And cost of service just keeps getting higher and getting less for the cost.

4 years ago

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Brandi Potts Columbus, OH

I have had great service with my basic cable needs

4 months ago

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William goad

Ok support. There are quite frequent times of buffering during streaming. My speed and bandwidth is fine.

2 years ago

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JosePerez

Great Customer Service, and fast speed. Only service provider in my area

2 years ago

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Sanjay Guha Troy, MI

Good service, good speed, great company to provide internet connection

2 years ago

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Marilyn Hollingsworth Port Saint Joe, FL

They are my Internet Service Provider. Rocky start, but thereafter service has been acceptable.

2 years ago

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Michelle Naperville, IL

They are OK. Not impressed with internet service. Periodic reception problems. Speed just so-so.

4 years ago

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Lori Burdette Evans, GA

Very little problems. Great local customer service

4 years ago

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Karen N.

If it was less expensive it would have been better.

4 years ago

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David

Connection is usually good and fast, but they are a little high in price

4 years ago

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Michael Leslie Flint, MI

Great bargain and didn't have to sign up for a contract.

4 weeks ago

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Mark

Their service goes down a lot and difficult to get them out

2 years ago