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5.3

Overall Score

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LAST UPDATED: January 9th, 2024

WOW! is an internet provider in Alabama, Florida, Georgia, Illinois, Indiana, Michigan, Ohio, South Carolina, and Tennessee. Headquartered in Denver, Colorado, it offers business and residential internet plans.

WOW! is dedicated to providing an excellent customer service experience with respect and integrity.

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The Good

  • High Speeds
  • Bundling Services

High Speeds

WOW! offers some of the fastest internet speeds available. Its offerings are as follows:

  • 100 Mbps
  • 200 Mbps
  • 500 Mbps
  • 1000 Mbps (1 Gbps)

The availability of these speeds depends on a customer’s location. With these high speed offerings, WOW! customers can find a plan that meets their internet needs.

Bundling Services

Customers can bundle TV and phone service with internet to have access to better rates.

The cost of bundling internet, TV, and phone service ranges between $59.99 and $154.99 without taxes. The pricing may vary based on service bundled and where a customer lives.

Promotional rates are available for each of these bundles for new customers with two-year contracts.

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The Bad

  • Monthly Cost
  • Additional Fees

Monthly Cost

While WOW!’s prices are fairly competitive, they are slightly more expensive than other internet service providers.

  • Internet 100 — $59.99 per month
  • Internet 200 — 69.99 per month
  • Internet 500 — $79.99 per month
  • 1 Gig Internet — $99.99 per month

These monthly charges increase with an equipment rental fee, which is $10 per month.

Customers can add Whole-Home Wi-Fi, which includes an eero base and eero beacon, for another $14.99 per month. If  customers want more eero beacons for their homes, each additional one costs $5.99/month.

Customers can also add one line of home phone service for $9.99 per month.

These rates exclude taxes and may also vary based on location. Promotional rates are available for new customers with a two-year contract.

Additional Fees

WOW! also charges the following fees:

  • Installation Fee — $50
  • Early Termination Fee — $345 (decreases by $15 every month that the contract is kept)

The early termination fee does not apply until after the first 30 days of WOW! internet service.

WOW! offers its customers a $5 per month discount when they enroll in autopay. If the autopay is not maintained, there is a $5 per month surcharge.

WOW! also charges customers $2 per month for paper statements.

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The Bottom Line

WOW! has a lot to offer its customers. It has a range of great internet speeds available from 100 Mbps to 1000 Mbps (1 Gbps). WOW! also provides bundling deals.

WOW!’s prices are slightly high for the industry, but are still pretty competitive. Customers looking for quality internet and excellent customer service should consider WOW! Customers looking to save money may want to consider other options.

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Star Rating

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3.6

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39 Reviews

Review Breakdown

5 grade

26%

4 grade

33%

3 grade

23%

2 grade

13%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Megan Frump

This has been one of the worst companies I’ve ever worked with. I’m only giving them two stars because usually customer service people are friendly. Services shotty and their billing is atrocious. But I will say that every time I have to call customer service I get an American person inside the United States, and they’re always very kind. But I will never go back.

3 months ago

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Kenneth Brooks Newburgh, IN

I like being able to talk to the technicians concerning equipment or setup issues and actually getting good conversation and having good dialogue with them. I also like the stability of the services they provide. I have not found much that I dislike about WoW.

2 years ago

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virginia l salas Lincoln Park, MI

Never again will I or anyone that I know use this company. I had them come out to my sisters house after she got out of the hospital, they just left a package on the front porch, did not explain how this works. I tried to go to Fed Exp and UPS to send it back to Madison Heights, I had to drive out there myself. I do not have good eyesight. It was pure he-- and when I got there a drop box was where you put the package in. I don't see how they can be a company with no offices downriver.

5 months ago

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Judy Rhodes Columbus, OH

WOW used to be the best at it all - consistency, strength, customer service, bu recently, they have started to fail. The internet fails, the strength is weak. The customer service is still good once you get through to them, but I am beginning to look at other options.

6 years ago

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David Bornancin Westlake, OH

I have used WOW in the past and it was truly great service. They now have all new options and plans that is very competitive and cost effective. TV, Internet and other options and bundled. Great support provided as well. I recommend that you look at this before buying your final package.

1 year ago

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Brennan Smith Okemos, MI

I’ve found WOW! to be one of the better ISP providers to work with from a setup, equipment support, and overall experience perspective. I’d pick them over Comcast / Xfinity given equal service, but Comcast / Xfinity happens to provide better service in some areas of our state. In areas where WOW! has good local reviews, I’d pick WOW! over other options.

1 year ago

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Michael Schaublin Rochester, MI

Consistent service,, fair price, and sufficient customer service staff to actually answer the phone when there's a problem. But I have rarely had a problem. I've had ATT and Comcast in the past, but I find WOW is the provider that aggravates me the least.

1 year ago

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Amanda George IL

Had a good experience while I had wow until I cancelled because I was moving. I paid my last bill and they sent me to collections saying I never paid it. I called with receipts and confirmation numbers and somehow the line would go dead. Never again.

9 months ago

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Buland Mahmood Huntsville, AL

It had acceptable service and data download speeds till 2018, now it has constant problems and constant drop in internet and TV signals. Particularly during business hours and from 6 pm to 11 pm at night. On weekends the internet speeds and TV Signals are worst. Modem and connection was checked 2 months ago. Slight improvement; but constant signal degradation is very disruptive for work and TV in the evening.

3 years ago

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Rafael Matthew Jamaica Plain, MA

WOW has been a reliable choice for my family and I for the past few years. The internet connection has been consistent, with no issues whatsoever. We've also had good customer service whenever we have had to make enquiries. All in all, I would recommend to anyone looking for a reliable provider at a good price.

1 year ago

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john slim Detroit, MI

Good connection. Sometime (every couple of weeks) my computrr lags i am not sure if it is from the computer or the network provider. The only issue i had was that at first i was paying a small amount of money but them after a while the price almost doubled. This is part of the contract i am sure but this was not clearly explained to me from the begining.

1 year ago

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Luke Swierczynski Waterford, MI

Absolutely loved my WOW internet in my apartment. Their pricing is extraordinarily competitive compared to the big guys out there. Nearly 1/4 the cost. Just wish they had a larger foot print so I could still use them today.

2 years ago

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Sally Tetreault Largo, FL

I loved our Wow service which was recently bought by Breezeline. I've heard many complaints but we have nothing but positive things to say about the new company and our monthly bill for internet is fantastic

1 year ago

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Chelsi Day Ghiorzi Columbus, OH

Wow is our currenr internet provider. There are semi-regular outages but it seems to be the best option in the area. Their customer service is decent. Its their quality for the price that keeps us aroundm

2 years ago

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Jeri Bryant

There cable I've used in the past, they are ok , due weather issues and cloudiness in my area it no the best. I would also say the price increase was a pain as well.

6 months ago Edited September 15, 2023

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Ilspbeth Bruce

great introductory offer but costs more than other network providers some up front costs like installation that i didnt expect. couldnt get any better costs once i called them either.

1 year ago Edited April 11, 2023

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Judy Culver Panama City Beach, FL

Overall it is good. Have outages and have emails addresses that can't send to. I have been a customer for over 20 years. Think it is a crying shame they don't offer a discount for loyal customers!!!

1 year ago Edited July 21, 2022

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Keith Ashby Grand Rapids, MI

We have had WOW internet for years. It has been fast and reliable and affordable. Customer service is responsive and helpful.

1 year ago

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Jenny Neese

Not bad overall but when there is a problem it's hard to get help. Whole house WiFi is spotty at best

3 years ago

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joseph arcuri Augusta, GA

Poor customer service!!!!!!!!!!!!!! Long wait times to talk to Customer service. I have had month after month of incorrect billing. And cost of service just keeps getting higher and getting less for the cost.

6 years ago

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JosePerez

Great Customer Service, and fast speed. Only service provider in my area

3 years ago

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William goad

Ok support. There are quite frequent times of buffering during streaming. My speed and bandwidth is fine.

3 years ago

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Cassie Banuelos Clearwater, FL

This company has been a great company. Never any issues and quick response to delays.

1 year ago

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Sanjay Guha Troy, MI

Good service, good speed, great company to provide internet connection

3 years ago

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Marilyn Hollingsworth Port Saint Joe, FL

They are my Internet Service Provider. Rocky start, but thereafter service has been acceptable.

3 years ago

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Michelle Naperville, IL

They are OK. Not impressed with internet service. Periodic reception problems. Speed just so-so.

5 years ago

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Lori Burdette Evans, GA

Very little problems. Great local customer service

6 years ago

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Keaton W Copperas Cove, TX

I miss this company. They were so cheap and had such good internet

1 year ago

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Karen N.

If it was less expensive it would have been better.

6 years ago

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David

Connection is usually good and fast, but they are a little high in price

6 years ago

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Raj R

Internet service works well, along with the eero’s they offer.

3 months ago

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Michael Leslie Flint, MI

Great bargain and didn't have to sign up for a contract.

1 year ago

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Donna Cost Dublin, OH

Very happy with the service but do experience too many outages per month.

1 year ago

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Sharion Mitchell Chicago, IL

Very great with me explain everything to me and how to work the remote

2 years ago

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Orlando weathington Columbus, GA

I disliked customer service you could never get a set price for your services

1 year ago

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Wisal Ibraheem Norfolk, VA

Their service and Wi-Fi is eh. Beware of possible hidden fees.

1 year ago

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Ike Standifird Evansville, IN

Very little down time and quick response to problems.

1 year ago

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Brandi Potts Columbus, OH

I have had great service with my basic cable needs

2 years ago

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Mark

Their service goes down a lot and difficult to get them out

4 years ago