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Verizon is one of the major forces in the telecommunications industry, serving 6.9 million customers worldwide. It has one of the largest cellular phone service areas in the industry that covers the whole United States and 150 other countries. 

Verizon's new network, Fios (fiber-optic internet service), is currently growing its user base. Because of this, the company offers some competitive plans and pricing. Verizon Fios offers customers download speeds up to 50 Mbps and no data caps. Verizon Fios internet service also comes with a two-year contract.

View Verizon Fios Reviews

Fios will hopefully be expanded nationwide in the future. It uses new technology to provide some of the highest speeds in the industry.

Besides high-speed internet service, Verizon offers phone, digital voice, and TV service to its customers. As Verizon strives to be at the front of innovation, it continues to bring its customers the best service possible.

The Good

  • Plan Pricing
  • Fios Triple Play Bundle
  • Fast Speeds
  • Speed Match

Plan Pricing

Each of Verizon's three plans have a different monthly cost and contract terms.

  • Fios Internet 100/100 (Better Browsing Plan) — $39.99 per month, 100 Mbps
  • Fios Internet 300/300 (Better Streaming Plan)  — $59.99 per month, 300 Mbps
  • Fios Gigabit Connection (Better Everything Plan)  — $79.99 per month, 940 Mbps

The monthly price of a Verizon FioS internet plan may vary depending on if promotional rates are available, and the prices may change after a certain amount of time.

For example, Fios Internet 100/100 comes with a one-year price guarantee. Fios Internet 300/300 comes with a two-year price guarantee. Fios Gigabit Connection comes with a three-year price guarantee.

Fios Triple Play Bundle

Customers may also be able to find bundling deals to save on internet, phone, and TV service if purchasing all services from Verizon. This bundle is a deal that matches the Fios Gigabit Connection's fast fiber-optic internet and adds Fios TV and Fios Phone, all for the same price of Fios Gigabit connection at $79.99.

To top it all off, this bundle comes with no installation fee. If you need phone or TV service, Fios Triple Play is a plan that's hard to ignore.

Fast Speeds

The speeds that are offered through Verizon Fios are another very large benefit for their customers and are another way they stand out from competitor service providers. 

Verizon Fios offers several different speed package options listed under Plan Pricing.

The bottom tier package (100 Mbps) is near where many other internet service providers top tier packages end. The highest package of 940 Mbps is one of the fastest speeds available for internet users. 

The availability of these speeds depends on a customers location. The time of day, number of devices accessing the internet, and other external factors may also affect the actual speeds experienced.

Some competitors offer 1 Gbps, but 940 Mbps is pretty close to 1 Gbps. Any of these Verizon Fios packages would fit any potential customers' needs, especially for those who require high speed.

Speed Match

Verizon Fios offers their customers something unique that helps them stand out. This extra feature is called speed match. 

Speed matching means that the upload speeds and download speeds are the same. 

The matching of upload and download speeds is unique because most other internet providers offer much lower upload speeds than download speeds. 

Often times those upload speeds top out at around 20 Mbps, much slower than the lowest tier in Verizon Fios service.

The Bad

  • Additional Fees
  • Contract Required
  • Limited Fios Service Areas

Additional Fees

Verizon also charges other fees, including:

  • Equipment fee ($12/month)
  • Set-up fee ($99)

While it is fairly common to charge these kinds of fees in the industry, customers should understand the full cost of Verizon Fios before signing up.

Occasionally, Verizon has a special, promotional offering where set-up charge is waived.

Contract Required

Another drawback to the Verizon Fios services is that a customer is required to have a contract. Each plan comes with a different contract length.

The customer must pay the price they agree to for the full contract. 

If they decide they do not want to continue Fios high-speed internet service, they will be required to pay an early termination fee to get out of the contract. 

Limited Fios Service Areas

Verizon is a huge portion of the telecommunication industry. Many of their services are offered all across the nation and to other countries around the world. However, Verizon Fios is not offered in as many areas. 

There are only a limited number of areas around the United States where it is offered. This can be a drawback for those customers who use other Verizon services (like the phone network) and would like to use the Fios service but do not live within those service areas.

Check their website to see if your area has Fios internet access available.

The Bottom Line

The Verizon Fios is a new service that is bringing Verizon customers some great options. Verizon Fios's packages offer customers blazing fast internet speeds that are much faster than some of the competitor's speeds. 

These speeds are unique because the download and upload speeds are the same. Most other internet service providers have slower upload speeds than download speeds. 

There are many options when it comes to internet service providers. Verizon Fios is a great provider to consider when choosing an internet service provider. 

As with any internet service contract, be sure you understand the terms and conditions. Ask questions about additional fees that Verizon charges, like an installation fee, early termination fee, and equipment rental cost, like a modem and router for setting up wifi internet at home.

Customers who do decide they would like to use Verizon Fios for their internet service will have to sign a contract, which can be a major drawback. Customers signing up for a contract should keep the termination fee in mind. 

Those customers who are already using other Verizon services such as their mobile phone will find Verizon Fios a great option for their internet connection needs as well.

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User Reviews

Star Rating

3.7
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218 Reviews

Review Breakdown

5 star
38%
4 star
27%
3 star
13%
2 star
8%
1 star
15%

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Trevene

August 11th, 2020 Columbia, MD DETAILS arrow_drop_down
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This is currently my internet service provider. I do not like that you have to purchase your internet based on how many gadgets you may be using. So e.g I have the 100G and that limits us to 6-8 gadgets on at the same time (TV, computer, tablets, phones etc). Plus inorder to watch direct TV on demand you must have internet. As a result, the speed may be slow and require you upgrading.

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BrooklynWriter

July 21st, 2020 Brooklyn, NY DETAILS arrow_drop_down
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The internet speeds are fast, though I've had some problems with them going in and out; Once you've run through their promotion, it's expensive.

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jose castro

July 10th, 2020 Newport News, VA DETAILS arrow_drop_down
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I am a verizon fios customer for more than a years at the beginning I had no issues it was good. However, for the past three months I been having issues with the Internet dropping signal. I am paying for a gig bite of Internet speed so it shouldn’t be dropping signal or slowing down. I contact customer service a few times and every time I call is the same they said there’s no issues with my Internet. And I have to stay with them for another year because I have a two year contract

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Anthony Sandor

June 19th, 2020 Philadelphia, PA DETAILS arrow_drop_down
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Great service and very easy to work with

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Spencer R.

June 16th, 2020 Arlington, VA DETAILS arrow_drop_down
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Like the Outstanding performance and reliability but dislike being locked into their router and the extra fees that go with it.

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Dave

June 16th, 2020 Newark, DE DETAILS arrow_drop_down
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Very hard to contact by phone, I waited 2 hrs waiting on a service member. I want to drop them but can't talk to them.Expensive, picture and sound freeze up avg 6 times an hr.

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Linda

May 5th, 2020 Staten Island, NY

Fast installation fast repair service and great phone support

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Rakshanda

April 28th, 2020 Secaucus, NJ DETAILS arrow_drop_down

It was a nightmare to get the connection. Poor very poor communication had to go to the store call several places it was a nightmare

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Jane

April 28th, 2020 Franklin, NH DETAILS arrow_drop_down

I had no real problems with this company. Internet worked 99% of the time.

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polish in ri

April 28th, 2020 Rockville, RI DETAILS arrow_drop_down

Overall - pretty good; however, it has taken more than one attempt to resolve a minor problem in the past.

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Rewaj

April 28th, 2020 Manassas, VA DETAILS arrow_drop_down

Internet speed , best deal and great communication whenever I need help they always help me to get through step by step

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michael moison

April 28th, 2020 Woonsocket, RI DETAILS arrow_drop_down

price yo high no deals cant negociate used to starz with package no more

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TERENCE COURSEN

April 28th, 2020 Grove City, PA DETAILS arrow_drop_down

fairly reliable. only problem router has to be reset several times a week

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Kathleen Callahan

April 28th, 2020 West Medford, MA DETAILS arrow_drop_down
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Reliable service with internet only option

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Edward P Baum

April 28th, 2020 Lindenhurst, NY DETAILS arrow_drop_down

I have Verizon Fios I'm very happy with the service although its on the pricey side.

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Mary

April 28th, 2020 Watertown, NY DETAILS arrow_drop_down

Good customer service, speed can be slow at times, have to reboot at least twice a week

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Hazel Handal

April 17th, 2020 DETAILS arrow_drop_down

Expensive, some times slow even if you get the highest option, as well when you have a contract and you renew it they don't change your router that means all you see in TV with new stuff and faster equipment old consumer won't get it. It really disappointed

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CMC

April 17th, 2020 DETAILS arrow_drop_down

Good but never get the speed that i am paying for, customer service is usually very good

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Ron H

April 17th, 2020 DETAILS arrow_drop_down

Good not great, once you get the newest equipment, life is good, old stuff(Quantum)) is crap

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Phil Cooke

April 17th, 2020 DETAILS arrow_drop_down

Rarely have had an issue - reliable, high-speed, but expensive.

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Sunni

April 17th, 2020 DETAILS arrow_drop_down

Reasonable cost, excellent array of program choices/packages. Including wifi

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Pliny

April 17th, 2020 DETAILS arrow_drop_down

After installation the system worked perfectly and service was never interrupted.

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Roberta

April 17th, 2020 DETAILS arrow_drop_down

It is the worst internet around. Costs more, the slowest, the router keeps going off and you have to turn it on and off at least 5 times a day. Like I said in two word, it SUCKS.

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Alan Ankney

April 17th, 2020 DETAILS arrow_drop_down

Great service, great TV channels, and great internet service, but some of the phone services need to be investigated. Like telephone orders for moving telephones without screwing up the order.

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Fenwick

April 17th, 2020 DETAILS arrow_drop_down

Yes, excellent service, comprehensive, response time

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Alice

April 17th, 2020 DETAILS arrow_drop_down

We have no problems. When we have had minor problems, service has been quick and the technicians are very knowledgeable.

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Richard

April 17th, 2020 DETAILS arrow_drop_down

Support is great, hardly any outages compared to cable, super fast internet compared to liars at Optimum, etc., etc.

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Gioacco

April 17th, 2020 DETAILS arrow_drop_down

The service is very reliable. The customer service is very considerate and agreeable. The prices are very competitive. Though the fees do add up fast and skew the price higher.

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Marlene Carr

April 17th, 2020 DETAILS arrow_drop_down

No problems with my internet /cable provider. I wish they would show more new movies on cable and stop replaying movies repeatedly.

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Tiffany I

February 27th, 2020 Elkridge, MD DETAILS arrow_drop_down
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Probably the fastest internet I’ve ever had. No longer with them because I removed my cable bundle, but great internet and easy online system when there were issues.

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Robert Wilson

February 23rd, 2020 Rockville, MD DETAILS arrow_drop_down
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I use Verizon for home internet access. The speeds are good but the customer service is not. It is often hard to get support for questions from a live person - you have to try and find the information yourself which can be very hard. I also do not like how it is very hard to get a good router other than the one they sell. I have had issues with the router dropping service now and again. Still the speed is quite good.

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Kun Hong Bae

February 15th, 2020 Poolesville, MD DETAILS arrow_drop_down
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Speed, which I believe is the most important quality for this category, is paramount.

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Cynthia Hilario

February 13th, 2020 East Orange, NJ DETAILS arrow_drop_down
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Worst customer service ever. A company that does not care about their customers at all. Call multiple times and looks like they don't train their representatives on how to treat a customer. I have one of them tell me "do you need my help or not" and every time I requested to speak to a manager I have to give a whole explanation on why? . My issue never got resolved. Spoke to a manager that told me a bunch of lies, unfortunately at the moment i believed her. They even told me I was going to get a technician to help me, that never showed up. No explanation,no follow up, no escalation. I was even willing to pay, clearly they don't care about their paying customers. Waited and waited NOTHING. I have friends that i recommended to switch to Verizon but I would let know my experiences too. finally I was able to cancel my service and tried to speak to a manager that gave me that worst attitude mrs B. I would not recommend Verizon to anyone.

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BMF Smith

February 5th, 2020 Washington, DC DETAILS arrow_drop_down
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We have Verizon Fios Internet service and have enjoyed the connectivity speed on both ethernet and wireless devices.

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Joseph A Paliotta

February 5th, 2020 Mount Holly, NJ DETAILS arrow_drop_down
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I have not noticed any change in speed from my previous provider. Having allot of issues with TV service and customer service should be renamed as it barely exists.

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Ezequiel

February 3rd, 2020 Gaithersburg, MD DETAILS arrow_drop_down
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We changed from Comcast to Verizion FIOS and have been extremely happy. There has been no internet issues in the last year at all with them. The service is reliable and the internet has been very fast.

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John Doherty

January 27th, 2020 DETAILS arrow_drop_down
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Speed is the most attractive part of the internet. I can notice the seamless use as a real value of the internet. It more than meets my expectations

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Jesse Rice

January 21st, 2020 Long Beach, MS DETAILS arrow_drop_down
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Quick fast and affordable networking services I never have problems streaming through the whole house

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Joanie Jeon

January 18th, 2020 Potomac, MD DETAILS arrow_drop_down
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It is very fast and quick. We have 3kids who are using 3 phones and 3 notebooks. No problem whole family are using wifi at the same time.

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yasha love

January 17th, 2020 Summit, NJ

Ordered internet service installation. They told me to be home from 5-7pm. I left work early to get home at 430 pm. They never called or showed up. Customer service could not reach the technician or their manager. This is not a way to obtain new business. I’m canceling and going elsewhere.

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Luna

January 15th, 2020 Potomac, MD DETAILS arrow_drop_down
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We used Verizon Fios as our internet server at home. It has a smooth connection!

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Wendy Liu

January 15th, 2020 Bethesda, MD DETAILS arrow_drop_down
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FiOS from Verizon is great! Whether it’s the reliable, symmetrical speeds or the redundancy when we lose power. Verizon’s fiber always still works when the power is out!

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fabulous_finn

January 14th, 2020 Gaithersburg, MD DETAILS arrow_drop_down
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I find FIOS internet to be the best internet provider by far. Their billing practices are a bit of a hassle, but overall I love my lightning-fast internet.

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Judy and John

January 6th, 2020 Greensboro, NC DETAILS arrow_drop_down
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Price change they do let you know when a change is coming. Some time they have you wait a month before the discount price can be apply.

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Keiontai Henry

January 4th, 2020 Bradenton, FL DETAILS arrow_drop_down
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I used this company also as a service for internet for my house and the connection is very reliable and they are always willing to help with any problems.

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Roger Paradis

December 31st, 2019 DETAILS arrow_drop_down
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I like that they provide at least the bandwidth you are paying for.

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Jack Sline

December 31st, 2019 DETAILS arrow_drop_down
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Speed, reliability reduce their price and all other things

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Michelle W

December 15th, 2019 Coraopolis, PA

My husband and I recently switched to Verizon Fios Internet, and we have no complaints. We have many, many devices connected all of the time, and I've not noticed any lag. We also stream TV no since cable is just too expensive, and it's ALWAYS worked. We're so happy we've made the switch to Fios Internet.

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georgep

December 12th, 2019 DETAILS arrow_drop_down
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Fantastic up and down load speeds over fiber optic.

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Juan

December 4th, 2019 Beaver, PA DETAILS arrow_drop_down
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My experience with fios internet has been terrible. It never worked right and every time i called customer service i would be on hold for at least an hour before i could talk to anyone.