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Verizon Fios Internet

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7.2

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LAST UPDATED: February 22nd, 2024

Verizon is one of the major forces in the telecommunications industry, serving 6.9 million customers worldwide. It has one of the largest cellular phone service areas in the industry that covers the whole United States and 150 other countries. 

Verizon's new network, Fios (fiber-optic internet service), is currently growing its user base. Because of this, the company offers some competitive plans and pricing. Verizon Fios offers customers download speeds up to 50 Mbps and no data caps. Verizon Fios internet service also comes with a two-year contract.

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Fios will hopefully be expanded nationwide in the future. It uses new technology to provide some of the highest speeds in the industry.

Besides high-speed internet service, Verizon offers phone, digital voice, and TV service to its customers. As Verizon strives to be at the front of innovation, it continues to bring its customers the best service possible.

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The Good

  • Plan Pricing
  • Fios Triple Play Bundle
  • Fast Speeds
  • Speed Match

Plan Pricing

Each of Verizon's three plans have a different monthly cost and contract terms.

  • Fios Internet 100/100 (Better Browsing Plan) — $39.99 per month, 100 Mbps
  • Fios Internet 300/300 (Better Streaming Plan)  — $59.99 per month, 300 Mbps
  • Fios Gigabit Connection (Better Everything Plan)  — $79.99 per month, 940 Mbps

The monthly price of a Verizon FioS internet plan may vary depending on if promotional rates are available, and the prices may change after a certain amount of time.

For example, Fios Internet 100/100 comes with a one-year price guarantee. Fios Internet 300/300 comes with a two-year price guarantee. Fios Gigabit Connection comes with a three-year price guarantee.

Fios Triple Play Bundle

Customers may also be able to find bundling deals to save on internet, phone, and TV service if purchasing all services from Verizon. This bundle is a deal that matches the Fios Gigabit Connection's fast fiber-optic internet and adds Fios TV and Fios Phone, all for the same price of Fios Gigabit connection at $79.99.

To top it all off, this bundle comes with no installation fee. If you need phone or TV service, Fios Triple Play is a plan that's hard to ignore.

Fast Speeds

The speeds that are offered through Verizon Fios are another very large benefit for their customers and are another way they stand out from competitor service providers. 

Verizon Fios offers several different speed package options listed under Plan Pricing.

The bottom tier package (100 Mbps) is near where many other internet service providers top tier packages end. The highest package of 940 Mbps is one of the fastest speeds available for internet users. 

The availability of these speeds depends on a customers location. The time of day, number of devices accessing the internet, and other external factors may also affect the actual speeds experienced.

Some competitors offer 1 Gbps, but 940 Mbps is pretty close to 1 Gbps. Any of these Verizon Fios packages would fit any potential customers' needs, especially for those who require high speed.

Speed Match

Verizon Fios offers their customers something unique that helps them stand out. This extra feature is called speed match. 

Speed matching means that the upload speeds and download speeds are the same. 

The matching of upload and download speeds is unique because most other internet providers offer much lower upload speeds than download speeds. 

Often times those upload speeds top out at around 20 Mbps, much slower than the lowest tier in Verizon Fios service.

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The Bad

  • Additional Fees
  • Contract Required
  • Limited Fios Service Areas

Additional Fees

Verizon also charges other fees, including:

  • Equipment fee ($12/month)
  • Set-up fee ($99)

While it is fairly common to charge these kinds of fees in the industry, customers should understand the full cost of Verizon Fios before signing up.

Occasionally, Verizon has a special, promotional offering where set-up charge is waived.

Contract Required

Another drawback to the Verizon Fios services is that a customer is required to have a contract. Each plan comes with a different contract length.

The customer must pay the price they agree to for the full contract. 

If they decide they do not want to continue Fios high-speed internet service, they will be required to pay an early termination fee to get out of the contract. 

Limited Fios Service Areas

Verizon is a huge portion of the telecommunication industry. Many of their services are offered all across the nation and to other countries around the world. However, Verizon Fios is not offered in as many areas. 

There are only a limited number of areas around the United States where it is offered. This can be a drawback for those customers who use other Verizon services (like the phone network) and would like to use the Fios service but do not live within those service areas.

Check their website to see if your area has Fios internet access available.

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The Bottom Line

The Verizon Fios is a new service that is bringing Verizon customers some great options. Verizon Fios's packages offer customers blazing fast internet speeds that are much faster than some of the competitor's speeds. 

These speeds are unique because the download and upload speeds are the same. Most other internet service providers have slower upload speeds than download speeds. 

There are many options when it comes to internet service providers. Verizon Fios is a great provider to consider when choosing an internet service provider. 

As with any internet service contract, be sure you understand the terms and conditions. Ask questions about additional fees that Verizon charges, like an installation fee, early termination fee, and equipment rental cost, like a modem and router for setting up wifi internet at home.

Customers who do decide they would like to use Verizon Fios for their internet service will have to sign a contract, which can be a major drawback. Customers signing up for a contract should keep the termination fee in mind. 

Those customers who are already using other Verizon services such as their mobile phone will find Verizon Fios a great option for their internet connection needs as well.

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Star Rating

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4.0

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442 Reviews

Review Breakdown

5 grade

42%

4 grade

23%

3 grade

17%

2 grade

7%

1 grade

12%

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Denard Springle Manassas, VA

I have been Fios customer since 2008. I have received great service throughout the many years I have been a customer. I have continued as a customer even without a contract because I enjoy the service and support I have received for the past 16 years.

3 weeks ago

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Rachel

Very reliable service. Anytime there is any kind of issue or if I have any questions the customer service representatives are always very helpful. I vary rarely have any problems with my service.

1 week ago

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Amani Patel Harrisonburg, VA

Pretty decent internet provider, but relatively slow speed and this negatively impacts usage and functionality. Would like to see improvements in internet speed and accessibility in the future.

3 weeks ago

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Sockergirl888 Villa Park, CA

When they were 1st up & going is when I dealt with them. The picture was clear but it did freeze a few times for long enough for me to call Cust.Serv. but they were very empathetic & would patientally walk me thru troubleshooting or having to redownload/reset the system. I also liked the search option for whatever topic Nyone wanted to see if there was a show, video, related clips.

3 months ago

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Mavris odunayo

I really don’t have a lot to say because I’m short of words Verizon fios internet is the best so far they has a strong connection

1 month ago

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Dawn Grover

We use Verizon FiOS now as our main Internet, and have no complaints. Works just about anywhere we travel and very reliable.

1 month ago

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scotty MN

Very quick speeds and great downloading capabilities. Customer service is good, but could be better. They tend not to offer loyal customers any deals and give them all out to new customers only.

2 months ago

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Bhavna

I have been using Fios over 4 years now. Over all I am happy with service. I work from home and I need high speed internet. It works fine most of the time but i have also noticed slow and drop in WiFi services. Which kind of bothers me as my leaving is depend on my work and any interruption and slowness causes unnecessary stress. I have heard similer complains in my neighborhood. It seems their new router is not that great. I hope they will fix this problem ASAP.

6 months ago

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Rikki Racela Englewood, NJ

highly reliable service! everytime it storms in my area, other services go out but not Verizon!

2 weeks ago

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Edward Keenan Secaucus, NJ

Hands Down - best service, value and speed! Gamer, VOD, Channel Lineups and Cord-Cutters. Fiber, period.

1 month ago

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Jeri Bryant

Verizon always at the forefront of innovation in their industry. I have been with them for over 20yrs now and now that I have the internet set up easy. I have not had any issues at all.

5 months ago Edited September 15, 2023

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John Baylor Jr Richmond, VA

Verizon coverage and speed is unmatched when it comes to internet service! The ease of use, set up, and customer service is great. You'll get a wonky router every now and then but they'll happily replace it and you can just drop the old one off at an approved Verizon store!

7 months ago

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Joseph from Virginia Miami, FL

Excellent customer service. Fiber optic line provides super fast speeds if you want for streaming, gaming and multiple users. Be careful when you have it installed though. They no longer install in walls so if you don’t want them to come through your floor, you might want to hire a handyman to create the hole from wall to crawl for the Verizon installer to use.

2 years ago

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Joanna Hester Gilbert, AZ

I have used several different internet providers. Verizon is the only one that I can count on to be consistently fast. My other services would range in speed depending on the time of day and how many users in my area were on the internet. With Verizon, I never have to worry about that....it is always fast and allows me to get my tasks done at the speed that I want.

5 years ago

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Molly Fowler Chalmette, LA

Every day was a gift. This is the platinum premium of providers. I never had a single issue that was not addressed by a consummate professional, and I rarely had a problem. I moved out of their service area and I miss them every single day. Don’t it always seem to go that you don’t know what you’ve got til it’s gone… if you have an option, choose Verizon.

10 months ago

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Craig Slist Oak Harbor, WA

I love my Verizon Fios Internet and have used them for years. I live on an island in Washington State and when I see people posting if their internet went down it is always other internet service providers and customers experiencing the problem. In fact, even when power goes out I have a battery backup and generator that ensures my Verizon Fios Internet is still running strong so I can continue to search the internet, watch movies and play games while everyone else in my neighborhood, even with a generator, are offline because they don't have Verizon Fios Internet. Also, the speed is by FAR the fastest available by 3x to 4x over local competitors. In the end, I'm a Verizon Fios Internet customer for LIFE!!!

2 years ago

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Elizabeth Staten Island, NY

Verizon Has good service Wi-Fi service is good but the only problem with Verizon. It’s way too expensive in this time of the world. We need to make sure that things don’t cost up.

3 months ago

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Abby1074 Tyler, TX

This Internet service is hard to beat!! I don’t get any interruptions in service and their prices are very competitive!!

3 months ago

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Tyrone Walton Atlanta, GA

This service is too slow going for neighborhoods that are not in the inner City. Newly opened sub-divisions are deprived of this upgraded service. I understand the process of getting approval for these services in locations take time.

4 months ago

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Reb R

Meh, we don’t have many options in our area so I don’t know if another provider would be better. Our internet often is much slower than it should be, but our old provider (Altice) was Way worse, so I guess it’s ok.

5 months ago

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Courtney De La Paz

It’s an okay service. I’ve never really had many issues. Was affordable.

1 week ago

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CC Legendary

I really like fios internet, I have very few problems with outages, their self help trouble shooting is very easy to understand, I do agree that they are expensive. They are reliable, and offer discounts for their bundle services, that helps.

6 months ago

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Jennifer Blazek Beaverton, OR

Living out a little bit out of the city it's really nice to have a fast speed internet for the people in the home who working within the house. It's worked great for us for years.

7 months ago

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Allan Freedman Silver Spring, MD

Great internet. But very pricey. We have had Fios for more than 15 years. It is very fast and very reliable. The downside, and its major, is that Fios is about 50% more expensive than other competitors in our local market. We switched away about five years ago and every two years I check in to see if it's a good deal. It's not.

8 months ago

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Gina Donofrio

I had Verizon FiOS in Florida. During Hurricane I didn't lose a word of cable, nevermind being out for any periods of time. It was very affordable also. I moved and it wasn't available. At any point it is made available I'll be one of the first ones on the list. The difficulty I had with it was trying to get the boxes picked up for return.

1 year ago

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Trevene Columbia, MD

This is currently my internet service provider. I do not like that you have to purchase your internet based on how many gadgets you may be using. So e.g I have the 100G and that limits us to 6-8 gadgets on at the same time (TV, computer, tablets, phones etc). Plus inorder to watch direct TV on demand you must have internet. As a result, the speed may be slow and require you upgrading.

3 years ago

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Chris Coatesville, PA

1st it almost took an act of Congress to get service. Their triple play was cheaper and faster is the only reason stuck it out. I had to sign up for a 2 year deal, so I bought my router. So far the internet is acceptable. I work from home, so It needs to be reliable. The TV is horrible and I do not even use the phone. I wanted to just get the internet and TV, but those together were more expensive than the bundle. I would never choose them again though for TV. If I have to take their internet when I move, I will, but only if there are no other options, as their customer service is non-existent through normal channels. Their TV is light years behind DishNetwork and even direct TV. Sure they have a mobile app to watch... which is only good if you are connected to a Verizon router. The user interface on the in home menu is not good. Really really disappointed.

4 years ago

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Krisna Clarksburg, MD

We have been a long-term customer of FiOs, and really like the service, as well as the technical support branch. Customer service is pretty terrible, but maybe you can avoid the pitfalls we had with these lessons learned: #1 Buy your own router - we got a good one for $60 on Amazon, after years of renting theirs for $12/month. They automatically add that rental fee in if you don't tell them. #2. Never believe the chat people if they tell you they will send you a confirmation email in 3-4 days, or if they tell you they are going to waive a fee (which they may offer to, but then don't). Get it in writing right then, and copy the entire chat somewhere so that you have their promises in writing. It took 3 tries to get what was promised - not sure if that is typical. #3 Don't even try to call - you may get hung up on while on hold, as we did. #4Call to ask for a better price when the year intro price is up - it is hard to remember.

4 years ago

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Susan M Marlton, NJ

Internet is dependable and when call customer service don't have to wait 1 hr for my turn and usually 1 call totally fixes the problem. Not 10+ calls over 13 hrs and a lot of waiting on hold just to get my internet and tv back on like Comcast subjects their consumers to.

5 years ago

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Alicia Holman Gilbert, AZ

I love their wireless modem! It's very easy to use and the service coverage is larger than any of the other ones that I have used. It was very easy to sign up and use their service as well. I also really think they have a great customer service support team.

5 years ago

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ousawvh2 Leesburg, VA

Reliability is what I like most about FIOS. My Internet and TV service rarely has any issues. The only complaint I have with FIOS is the cost of their services. In January 2017 I completely restructured my services with Verizon to just Internet and Local TV. Verizon offers a Local Channels Only option that they don't really advertise online. Why? Because it's cheap and offers a lot more channels (SD and HD) than you'd expect. If you're looking to update your TV programming, ask Verizon for a Internet and Local TV Only Bundle. You'll be glad you did.

6 years ago

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Sydney Richmond, VA

I have been a customer of Verizon Fios for about 4 years. I have been impressed with the service overall, there have only been 2 times when my service has been unavailable, and it was restored very quickly. They offer great start up packages and try to make the installment package as simple as possible. The only issue I have run into is when I need something repaired or need help troubleshooting, if the issue isn't solved from the website they will charge for a rep to come to your home, which can be frustrated. The Fios website is easy to use and convenient to maintain your account.

9 years ago

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Chase Victorson Yonkers, NY

Customer service is pretty good - when you finally get through. Just make sure you are calling FIOS and not WIRELESS because that adds a wrinkle. They are pretty good at helping you resolve issues. They don't try to nickel and dime you which is a nice change. Their service can be hit or miss. Often it is lightening fast, but sometimes it seems to drop off a cliff despite being on the same devices in the same location as the day before. I would use Verizion Fios again

9 months ago

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susan cox

Just got this internet and it was so easy to set up. Plus it is working great!

1 month ago

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Joanne Swartz Homestead, PA

I am 82 years old and I have severe COPD and I am home bound. I have fios internet , TV and phone. I do all my shopping on the internet for everything I need as I cannot leave home. I am loving shopping on internet as I have a much better selection of items than I would if I just went to one store. I keep in touch with friends and have entertainment with the games I can play. I don't know what I would with out the internet

1 year ago

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Judy Fred Narragansett, RI

I've tried all the major Internet providers available in my area (you know them all, I'm sure ...). You just can't beat Verizon for it's dependability. It is a MUST for my home office. I would have been lost during the pandemic if I didn't have Verizon Fios Internet that reaches every corner of my home (including my basement office). I couldn't be happier with the value, service and dependability. I will never give it up -- no matter how many offers I get from lesser companies (you know who they are!).

1 year ago

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Cam Hall Richmond, VA

Verizon Fios is the most reliable internet I've had in any apartments or houses I've rented or owned. The uptime is consistent, and only goes down in major storms that knock out power in a widespread way. Also, the speeds are also consistent to what you pay for where others may say you're getting X but you're actually getting 200mbps under X. They also are great about offers and bundles that keep the price competitively priced. Finally, the installation and maintenance is reliable (but can also depend on local vendors they use).

2 years ago Edited July 19, 2022

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Brenda Steger Philadelphia, PA

Verizon is a reliable company that has offers and great deals on their internet services. Quick response to issues.

2 months ago

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Eric K New York, NY

I have been a customer of Fios for about 10 years. The speed of the internet service is unmatched and great for gaming and HD streaming. Recently, however, the price has really gone up and down time has increased.

4 months ago

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Renee Richardson, TX

We have been with Verizon for over 20 years. We mover to East Texas 2007. We have horrible service out In our area. I have talked to Verizon many times. The reason they give me is we need more towers but it's an expense to them they are not willing to make even though they are the only service we can get..we had to get back up internet from another company to use our devices. We go outside to answer or make phone calls. We would change in a minute if another company could give us quality service.

4 months ago

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Pat

Always available. Signal is always strong. Sometimes a little wait for customer service but great provider fast speeds.

5 months ago

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Golf Addict Hyattsville, MD

Absolutely the best internet service. Speeds are consistent, no issues at all. Had Comcast and got rid of them due to numerous outages. Verizon is where it is

6 months ago

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Karina Segura Hesperia, CA

Switched over from Spectrum. I’m paying a bit more but I rarely have any issues. It’s been over two years and have only had to call customer service twice.

7 months ago

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Keith Martin Tully, NY

Had great customer service tech support and have to say tried alot of other carriers before and Verizon service is hands down the best. ,Iv never had problem anywhere with signal and that very important to me

8 months ago

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Alicia James

We have been waiting to get the Verizo Fios for a while. We were so excited when it was available in our area. It works so well compared to our previous provider.

8 months ago

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Leonard Leo Potomac, MD

Occasional drops in service without receiving credit. Live customer support is courteous and helpful. However, the CSR was unable to tell me the problem was on their end, even after testing the line. If you have problems with billing, forget it. Long wait times are constant.

2 years ago

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Alan Ankney

Great service, great TV channels, and great internet service, but some of the phone services need to be investigated. Like telephone orders for moving telephones without screwing up the order.

3 years ago

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Gioacco

The service is very reliable. The customer service is very considerate and agreeable. The prices are very competitive. Though the fees do add up fast and skew the price higher.

3 years ago

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Kristin Camacho

I like their customer service when there are issues and the speed with which they work to address those issues. They can improve my not charging ridiculous prices for just internet.

4 years ago

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Joe Lally Toms River, NJ

The ONLY main difference between FiOS & cable is with cable They have what's called nodes. They might have say 20 or 50 houses on a node. Meaning they all share the same bandwidth. If a lot of people are online at the same time you lose speed(bandwidth) slowing down your connection. (Especially around 4pm to maybe 8pm) Also if you live closer to the hub then your speeds are the fastest with no latency.With FiOS your on by yourself not sharing bandwidth with the neighborhood so your speeds are constant. But FiOS billing is the WORST.HORRIBLE. Everyone the do something they mess up the bill.EVERYTIME.Have to call & get aggravated due to these idiots cant do a transaction without scewing up your bill. They love increasing it. Charging you for stuff that your getting free & discounts on. I DO NOT RECOMMEND VERIZON AT ALL.My son has infinity and his speeds blow my FiOS away.. Verizon is all mouth and no action..Stay away they SUCK

4 years ago