Name: Verizon Fios Internet
Rating: 3.8

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Emily Swierczynski San Jose, CA

FIOS used to be my favorite internet provider. Was the first company to lay fiber in the area and had unbeatable speeds. Since then other companies seem to offer more reliable and cost effective offers. That said I hop around between servicers to keep the promo/new customer discounts

3 years ago Edited March 15, 2022

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Lauren Marangiello Homestead, FL

Fastest internet I've ever had. The only issue is you need to have a special set up to even access it. I was living in NYC (BK specifically) and moved into a new building that allowed for it. It's expensive but in my opinion worth it.

3 years ago

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Sheena

Absolutely love their service and have been a satisfied customer for years. Customer service experience is always great no longer than a 5 minute wait and very knowledgeable representatives.

3 years ago Edited January 28, 2022

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JoAnna St Louis, MO

I have a Verizon phone and happy with it. I tried to get FIOS Internet but it is not available in my area yet, nor is their 5G. Verizon has quality products, their customer service could be better though. I rarely had billing issues and have been with them for many years.

3 years ago Edited January 13, 2022

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Erinmarie Xian Seffner, FL

We have used Verizon FIOS for years, the customer service is fantastic and the internet speed is unmatched. They dispatched a repair tech the SAME DAY the only time we had an issue.

3 years ago

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Joe Leahy Marshfield, MA

I have been a FIOS customer since it's inception.The reliability is great the TV package offers everything you could ever want. I do feel the rates for services to be rather high though in line with competitors. Customer service is a recorded voice prompt, or someone in a call center outside the United states

3 years ago

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Corryn Moore Richmond, VA

Verizon has always given my family and I great service. We have reliable wifi and a good rate with premium channels. I wish the extra boxes weren't as much extra, but we only need 2 with others being smart TVs.

3 years ago

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tommy melvin Richmond, VA

Great service, great customer service. Adding boxes is easy, multiple options to pick up at locations, ship, etc. Canceling boxes was also easy. No outages or other service issues.

3 years ago

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jose castro Newport News, VA

I am a verizon fios customer for more than a years at the beginning I had no issues it was good. However, for the past three months I been having issues with the Internet dropping signal. I am paying for a gig bite of Internet speed so it shouldn’t be dropping signal or slowing down. I contact customer service a few times and every time I call is the same they said there’s no issues with my Internet. And I have to stay with them for another year because I have a two year contract

5 years ago

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Robert Wilson Rockville, MD

I use Verizon for home internet access. The speeds are good but the customer service is not. It is often hard to get support for questions from a live person - you have to try and find the information yourself which can be very hard. I also do not like how it is very hard to get a good router other than the one they sell. I have had issues with the router dropping service now and again. Still the speed is quite good.

5 years ago

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Ezequiel Gaithersburg, MD

We changed from Comcast to Verizion FIOS and have been extremely happy. There has been no internet issues in the last year at all with them. The service is reliable and the internet has been very fast.

5 years ago

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Ellen Morris Potomac, MD

Great internet service. It is fast and reliable. I do wish though that they wouldn't raise the price on me after a year, being a loyal customer, I hope they would better honor that.

6 years ago

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Michael Perez Glenshaw, PA

I grew up with Comcast which was good but pricey. FiOS absolutely crushes Xfinity in terms of cost and speed. This would be 5 stars but the tech didn't have the time to add any hardwired connections because he was overbooked for the day. So now we have lovely GB internet in our basement... when all of our rooms are on the second floor.

6 years ago

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Evelyn Chidester Riverton, UT

I have been very pleased with Verizon and the service we have been given. There have been several times when I needed assistance with up-grading or adding to my plan and every time I was well taken care of. Sales people have been very helpful by offer options that are helpful to my situation.

6 years ago

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Katie Marz Orem, UT

My family has always used Verizon for our service because it has never done us wrong. The prices are good for the quality of internet we are getting. I'd rather have the best quality internet and pay just a few dollars more.

6 years ago

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Jacob Johnson Provo, UT

Verizon has served me well, I often have service when other friends of mine do not. Great customer service and help is available across the country. Only downside is that it can be pricey getting service abroad.

7 years ago

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Karen Nelson Alpine, UT

We had unusual problems, given the size of our home, and every problem was figured out. They worked hard until it was perfect. They were efficient and friendly and patient with our questions.

7 years ago

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Mel Shipton Salt Lake City, UT

Loved the speed and excellent customer service I received in Delaware. We wish it was available here in Utah. We'd be loyal customers. The technician was knowledgeable and didn't hassle us.

7 years ago

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Amani Patel Harrisonburg, VA

Pretty decent internet provider, but relatively slow speed and this negatively impacts usage and functionality. Would like to see improvements in internet speed and accessibility in the future.

1 year ago

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Karen Potomac, MD

I am so frustrated with the lack of customer service with Verizon. It has been over a month that I have had connection issues with high speed internet. Each time that I call I am on the phone for over an hour and nothing gets resolved. The staff is not properly trained, they are rude, unprofessional and I had three yelling at me and hung up on me after I requested to talk to the supervisor. They hung up as soon as you ask for a supervisor. This is unreal and not acceptable. Kara is useless too. MD D Q0XFY9G

2 years ago

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Scotty

I only got a plan with Verizon fios because I was promised $25 discount but it has been a month and not a single Verizon employee has been able to apply the discount. I’ve had “technical errors” and “bad request” messages every time I call to figure out the discounts I was promised. The Wi-Fi also has gone out twice in the one month I’ve had it. One of those times they had to send out a technician to fix it and the other the IT team had to figure it out. I got catfished and I will be switching providers asap because every other provider I’ve had has been better than this.

2 years ago

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Natalie

The overall internet service provided is fantastic if you can get it in your specific location. It's very fast and reliable. However, I cannot say the same for their customer service department.

2 years ago

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Steven Egoavil Avondale, PA

Absolutely terrible service. WIFI goes down daily. Brand new router. Trash. Last router was trash and was extremely slow. Got a new router and it constantly turns off throughout the day and or I can never connect to it. Been like this for a couple years still not fixed. Verizon has been contacted multiple times and no fix has been provided. Paying money for GARBAGE service. Absolutely not worth. Stay clear from FIOS. Not worth a cent. If I could give 0 stars I would.

4 years ago

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anupam sumessur Washington, DC

I have been using Verizon for almost 4 years. Just renewed my contract. Customer service is awesome. I got Disney bundle for free.

4 years ago Edited July 20, 2022

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enelson3903 Bowie, MD

Verizon price are so high even during a pandemic the cost of service is outrageous. The average price for internet + TV and Phone service is $276.00 Most consumers think Verizon cost too much and charge for everything.

4 years ago

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Marlene Carr

No problems with my internet /cable provider. I wish they would show more new movies on cable and stop replaying movies repeatedly.

5 years ago

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Alice

We have no problems. When we have had minor problems, service has been quick and the technicians are very knowledgeable.

5 years ago

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Judy and John Greensboro, NC

Price change they do let you know when a change is coming. Some time they have you wait a month before the discount price can be apply.

5 years ago

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Kathleen Gebler Garwood, NJ

Switched to Verizon. 3+ hours to hook up. No TV or internet within 12 hours. Took 2 days to come and fix. After fixed worked for 28 hours then I spent 1 1/2 hours on phone trying to reach customer service, without ever speaking to a person. Finally reached them to disconnect. Worst TV , internet and customer service I have ever experienced. Would never use them again.

6 years ago

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Scheila Falaise Stoneham, MA

The service is good compared to the competitor from my experience . However , the customer service is horrible . I was on the phone with an agent trying to return back , just because I questioned him about the price that guy became so rude , arrogantt . Who cares about how long you daily spend doing your job ? IFortunately I haven't disconnected my service yet with Xfinity . Thank you Verizon !

6 years ago

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Lks New York, NY

Verizon is horrific. They selectively honor their service appointments. If you’re Caucasian, you’re set. If you’re not, it doesn’t matter if you’re educated and an American citizen, your out of luck. I waited 12 hours for a tech today and when it came to honoring my appointment, the tech went home because he was over worked while another tech didn’t want the overtime and had to go home at 4:43 pm.

6 years ago

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Stanley Vosper Fairfax, VA

Verizon finds a way to raise my bill every month. No explanation, no warning, just bumping my cost every month. It would be nice if Verizon explained during the sales and signup process that they are going to raise my rates every month and at every opportunity, but of course that would require integrity and why ruin a good sales pitch with honesty.

6 years ago

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rdalman

The internet has been just ok, slows down alot when there are many users. The modem is old, but to get an new one costs $$$$. They can improve by keeping older equipment up to date without a hefty charge.

6 years ago

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Bethdb Ashland, MA

Customer service is shoddy...cannot find records of what was agreed to even tho the material was available on two other occasions to reps. Now being overcharged by 30.00 monthly. Verizon has zero respect for long term customers. Stay far away if at all possible. Cancellation would not cost me 200.00...I suspect I can cover that with a new provider.

6 years ago

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Kaytmay

WiFi needs resest more than it should have to be. I do not like the rebuffering when streaming shows in the evenings. I feel I pay for 1 gig I should ALWAYS have 1 gig day or night.

6 years ago

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Neva

The service is reliable and fast enough. My only complaint is that there is a limit on the amount of data and there are some things (like watching videos) that I can't do because of the limit.

6 years ago

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Christie White Elm City, NC

Great internet service and speed. Internet safety features and software programs also. Customer service is helpful and considerate.

7 years ago

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Marcial Mico

Switch and bait tactics, they send you an offer in the mail that looks appealing, After you switch to their services they change the plan on you and put you on a more expensive plan. After several months I still have to keep calling them and spending over 45 minutes on the phone with them and they still don't get it right so if you want to be calling and getting stressed out during every call then go ahead and get Fios. I personally wouldn't ever recommend them unfortunately I am stuck with them for two a two year contract at end I will definitely look for another provider.

7 years ago

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Becki Hansen Hildreth

Not strong enough to stream a movie, if I am already using the internet on my iPad too. Not all that fast either. We live just off the main road and can not get good service here

7 years ago

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Robieshia Davis Hampton, VA

If I can give it a zero I would. Can’t trust Verizon. They lied to me and told me I would have high Speed internet in my area. My internet was super slow. I only have them for two days after canceling my service. They told me my bill would be 40 dollars are it turns out my bill was 100 dollars just for having them for two days.then they sent my bill to collections the next month and affected my good credit.

7 years ago

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Bennard

Tried xfinity. Verizon fios is much better in my opinion. Over last four years can count outages on one hand. Great coverage in whole house. Speed exelent.

1 year ago

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Rachel

Very reliable service. Anytime there is any kind of issue or if I have any questions the customer service representatives are always very helpful. I vary rarely have any problems with my service.

1 year ago

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scotty MN

Very quick speeds and great downloading capabilities. Customer service is good, but could be better. They tend not to offer loyal customers any deals and give them all out to new customers only.

1 year ago

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Tyrone Walton Atlanta, GA

This service is too slow going for neighborhoods that are not in the inner City. Newly opened sub-divisions are deprived of this upgraded service. I understand the process of getting approval for these services in locations take time.

2 years ago

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Reb R

Meh, we don’t have many options in our area so I don’t know if another provider would be better. Our internet often is much slower than it should be, but our old provider (Altice) was Way worse, so I guess it’s ok.

2 years ago

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Golf Addict Hyattsville, MD

Absolutely the best internet service. Speeds are consistent, no issues at all. Had Comcast and got rid of them due to numerous outages. Verizon is where it is

2 years ago

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Karina Segura Hesperia, CA

Switched over from Spectrum. I’m paying a bit more but I rarely have any issues. It’s been over two years and have only had to call customer service twice.

2 years ago

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Keith Martin Tully, NY

Had great customer service tech support and have to say tried alot of other carriers before and Verizon service is hands down the best. ,Iv never had problem anywhere with signal and that very important to me

2 years ago

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Alicia James

We have been waiting to get the Verizo Fios for a while. We were so excited when it was available in our area. It works so well compared to our previous provider.

2 years ago

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Gracie Adorno Randolph, MA

I've been with Verizon for many years now. The cell phone service is wonderful and internet is just as good. I highly recommend Verizon for those needs.

2 years ago Edited May 24, 2023