HughesNet

Worst ever. Stayed with them for over 2 years, upgraded to faster internet paid over $90 month and still couldn't stream anything. Couldn't even use 2 computers at the same time on the internet. Called to complain 2 times, it was still within the contract and they wanted to charge us for someone to come out and work on THEIR equipment, they waived the fee and said they would credit us 1 week each time (because that was how long it took someone to come out and "fix" the problem). We never got a credit, we cancelled our service 3 days into a new billing cycle and they refuse to prorate, insist we will have to pay for the full month even if we don't use it, a supervisor wants to suspend our service for 6 months in order not to pay for the month right now If we still didn't want it in 6 months, we would still have to pay the month at that time. When we said no, he said well he's not waiving the monthly bill and then he HUNG UP ON US. Great customer service there...now my emails for the 2 weeks worth of credit are going unanswered even though they claim to get back with you in24 hours, and that they are there 24/7. Feels like they are trying to run the clock out on us. Just another greedy, scamming company out there that wants to take your money and not deliver on product advertised.

Had there service for 6 months. Service was poor every month. 0.58 mbps consistently. Until you call in then they try and walk you through this whole reset process. Run the test an it all of the sudden runs at 35 mbps. Only to slow back down within 24hrs. Called on this numerous times with the same result.Then found another internet provider and call in to cancel service only to find out 8 days later they direct drafted my account $340. Called into dispute the charge and they said they cannot reverse it because its part of the contract. Also apart of the contract is minimum speed of 10mbps(which is horrible)and that never happened. When I explained this to the supervisor she just kept saying sorry we already charged it. DO NOT USE THIS COMPANY!

Had Hughesnet for about a month. It reminded me of having Netscape in 1997 through my Internet carrier Epix at that time. Slow, jumpy, and hit and miss. Yes, they got me for the $400 cancellation fee.... unfortunately they have one good sales person, then followed by a bunch of lousy tech support... and no improvement in my service. Sad I did once talk to the one good sales person at Hughesnet,,, prior to him, others did not have me sold. I believe based on the discussions with most of the Hughesnet representatives, it appears to be a conspiracy from another country... only one spoke clear English (the sales person) and the rest were hard to understand and successfully communicate with. What a sad racket Hughesnet has created.....

HORRIBLE, ABSURD, UNBELIEVABLE These jerks deserve less than 0 stars. We got Hughesnet at the end of December 2018 and cancelled service at the beginning of February. 2 months of trouble. From the date of install, we had nothing but problems. It was slow, sometimes wouldn’t work and we “used” way too much data. We were on the 10GB plan and had to purchase “data tokens” within the first month. We quickly realized that even the 20GB plan would not even work for our family of four. $103 for the first month for an AWFUL service. We work from home and we MUST have consistently working internet service, which I relayed to the customer service reps every time (probably at least 10 phone calls) I called to complain that our service wasn’t working. Of course, every time I called, they said our service was “working with no problems” on their end. I even scheduled a repair technician to come out and he said he couldn’t find a problem but recommended that we purchase a Wi-Fi extender. We purchased a Wi-Fi extender for around $80 but of course this did not solve any problems. We couldn’t even watch a 30-minute TV show on Netflix without the show buffering/loading every two minutes or less. My wife uses video chat for work meetings and most of the time, she couldn’t even finish her meetings. Our options were Centurylink and Hughesnet at our new home that we had just purchased. Having had some issues with Centurylink in the past, we decided to try Hughesnet. I called to set it up and the sales person said we would have no issues at our new location. They did not say that were in a 2-year contract and that we would have to pay a $400 early termination fee even though the internet wasn’t working. After a month and a half, I lost my patience. We had to have working internet, so I ordered Centurylink. $45 per month, no contracts at a speed of 3MBPS. Not ideal, but it was our only option. I waited a couple weeks to think about what to do about Hughesnet. I finally called to cancel, and I told them that I would bot be paying an early termination fee as they didn’t hold up their end of the contract. I argued with a gentleman that I could barely understand for about 10 minutes. He said they would not waive the fee because it was a “valid charge.” The result was I told him to cancel my contract, but I would not be paying a fee. They went ahead and charged my bank account for the fee without telling me. I am angry and shocked that these people are being allowed to rip people off. Around $500 for two months of the worst internet I’ve ever experienced! How are they getting away with this?! Our new Centurylink advertised at a slower speed than Hughesnet that costs HALF as much is working beautifully.

Was with this internet service for 3 months. Any time i tested my internet speeds i was below 10 mbps. I called them multiple times for the slow speed, couldnt get any work done on my computer and anytime i live streamed anything it would just stop and buffer. So annoying. called many times to complain and get it fixed but they never resolved the problem. they would tell me i was getting 25 mbps when they would test even though this was untrue. Anytime i would speak to them, soon after my speeds would be fast for approx a few hours but then soon after the speeds would be really slow again. Finally after 3 months enough was enough and i cancelled the service. they charged me 385 dollar disconnect fee saying i had no good reason for cancelling. Unbelievable! Dont ever use this service!

Just like the many MANY other customers, HughesNet also took an unauthorized payment from me. I canceled the very slow and terrible service when a serviceman came out to see what was wrong with my equipmentment and told me HughesNet does not work well for streaming Netflix. I told him that’s all I wanted it for, I was misinformed and take the equipment because I don’t want service. He told me that he would put in my cancellation but they would mail a box for equipment. Almost 2 months later I received a box in the mail and the next day HughesNet took $408 out of my checking account without my permission. I never said ok to automatic payments. I never do with any of my bills. I was NEVER told that I was agreeing to automatic payments upfront and that I had to call later to request a paper bill. I heard that for the first time today on the phone with HughesNet, months after I’d started service. That’s their scam. And $408?! They said it was “tokens”. I had to google what a token even was! I never called and ordered tokens, they told me I did it from my account online, but I’ve never even used my account online!! It’s a scam and it’s sad. I am a single mom with 4 little boys, I worked so hard to save that money to buy them Christmas gifts and the exact same day I had money put in my account, HughesNet took it out! 10 days before Christmas! I talked to 4 different people on the phone. Got no where. I was waiting for my final bill to come in the mail and planned to pay for it with a different card, not my kids Christmas money! I still never got a bill in the mail!! I hope HughesNet is happy that they stole Christmas from 4 little boys. They could’ve at least waited a couple weeks to steal my money! That would’ve sat better with me than doing it with my kids Christmas money!! I’m disgusted with HughesNet for taking money out of my account without ever asking my permission and I’m disgusted after reading how many other people this has happened to. I will be sure to post this on several different sites so that hopefully others don’t get screwed over the way I did.

Highest does not deliver what they promise, nor what you pay for. Their download speeds are not anywhere near what they advertise. We cannot have basic movie downloads, such as Netflix, because of the constant spoiling. Because HughesNet is satellite, you are at the mercy of the weather also. If it's raining in Montana, it could affect you in Georgia!

Whatever, whatever you do, do not subscribe to HughesNet! Let me tell you about my experience, which I'm seeing repeated all over the internet. I thought I would subscribe because they were new to my neighborhood and I would save a little money. I purposefully asked if I would be able to stream movies and videos and was told absolutely yes, and so went ahead with the install and lengthy service contract. Well, the install tech was friendly enough, but when we went to try it out, it buffered my movies considerably. I asked about that and was told "you just have to wait for it to download it for a minute". Well, I stupidly let it go, and alone, I continued to try to watch my movies. I timed it and it buffered every 15 seconds. Even my tablet would buffer trying to download videos and music. I ended up calling their technical service 3 times within the first few days. Every time, I would get an overseas operator who would test and fiddle with something on their end, and then tell me to go to their website and change some settings. Nothing worked, not a whit. I told them I wanted to cancel after just those few days and was told there was a cancellation fee of $400 for the first 2 years. I guess I knew that but thought I would never need to do that when I signed up. Well, here's what I did. I knew their monthly charge would be coming up soon, so I went to my bank and changed some banking information and had them blocked. Haha on them! Soon I got past due notices, and then more threatening letters. Ultimately I got a box asking for a return for all of their equipment. They even wanted me to go up to the roof and retrieve their transmitter! Heck if I was going to do that. I even read a review where they were asking an 80 year-old man to do the same. Well, today I am going to UPS to mail their box with just what I was able to throw in it. I hope that's the end of this mess!

I have used other internet providers and have found they all have their own problems. However the cost for HughesNet is Affordable for a small business.m,

I live in an RV and travel every 4-6 months; Oct/Nov 2016 I signed up with hughesnet for internet and possibly phone service, I decided against the phone, every time I contact them they talk about my phone service, I was never charged, for the service, but there'd keep bringing it up as if I had it. Apr 2107 I needed the service suspended and contacted this "company", I was told I could suspend my service for up to 6 months per year, but that would extend my contract. I contacted them late May 2017 to have the service placed in the new location, I was talked into an upgraded service, starting my 24 mon contract over again and increased data, so I agreeded. The whole dealings with them started going DOWNHILL, they didn't come when they told me and WOULD NOT LISTEN when I told them I didn't have a physical address ! I was TOLD I had ONE free installation per year and when I moved in the fall I'd have to pay for the installation. I left that location Sept 2017 and got to the new location a couple weeks later; I am NOW told that each time I moved the 24 mon contract would start all over again and there was NO CHARGE to put up the dish. I told them I was NOT TOLD that, that I would never get out of the 24 mon cycle because of the way I move around. They said that was their policy and the other agent was in error ! ! ! I decided to cut my losses and cancel the service and pay the early termination fee of $355. I was told I needed to return their equipment, I wasn't sure of the address and told them I would call them back with the address, it was my understanding it was coming USPS, I called back 2 days later with the address. I got an email from someone stating my box had arrived, BUT it had been sent to the previous location ! ! ! I immediately call this poor excuse for customer service back to tell them they had sent it to the wrong address! And verified the address they were suppose to ship it to! I went to the post office several weeks later, they now have my early termination fee, but each time I call I'm told by the machine I'm an active customer ! ! I wanted to find out where the box is to return the equipment, or just send me an email with the shipping label and I'll use my own box ! ! This was Nov 28 and I spoke to Michael F. to TOLD me I did NOT need to return the equipment, i said are you sure ? ? ? I asked what I was suppose to do with it, he told me I could trash it ! ! Thank GOD I didn't. In checking my bank account Dec 26, I find a charge from hughesnet of $323.xx, I immediately called them and they said it was for the equipment, I told them / him what the last thing I was told by Michael F. and gave them / him the tkt.# I was given at the time. This low life tells me since I was told several times previously that I needed to return the equipment that the agent, Michael F., on the LAST call, was in error, when I was TOLD it did NOT need to be returned AND it was my responsibility to to continue to contact this STUPID company to make sure I was given the correct info. The bottom line is that until I can get them a shipping /tracking number I'm out $323.xx which just happened to make my bank account over drawn and their attitude is "sorry" but I was told there would be a charge if it was not returned. I asked how many time I needed to call to get the correct info, he said it should only be once, but again it was MY RESPONSIBILITY to call back since I was given different info. It took MORE THAN A WEEK to receive their box, I packed the equipment I, got the tracking number and called them ! After hours of waiting to be connected, losing the connection, I gave them the tracking number, now they say I have to wait for the equipment to be delivered and verified it is in good working order. I told them NO ! That was NOT what I was told by the supervisor (stupidvisor) I spoke to on Dec 26, which was also another time(hours) consuming call. They said it didn’t matter and I had to wait! I asked to speak to a supervisor (stupidvisor), that person told me the same thing, we went round and round, since I wasn’t getting anywhere I asked for his supervisor (stupidvisor)(I didn’t refer to them as a stupidvisor, but that’s what I thought of them), I was connected to supposedly one higher up, she kept telling me the same thing !!!! that their policy was I had to wait until they got the equipment back and checked it over, I told her Kenneth said that was their policy, but he would forgo it, when I gave them the tracking number. She continued to state I had to wait !!! I told her that was not acceptable, I again told her I was told by Kenneth on Dec 26, all I had to do was supply them with the tracking number. FINALLY after a long silence she asked me to hold, after many many minutes, she came back and said she had checked with her superiors and they would refund my money within 1-7 business days. I didn't not have any probs with the service as I recall and would have happily kept the service if my 24 months had run continually till the end of 24 months, even if I had to pay for the reinstallation, but this company hughesnet Is a bunch of LIARS, DECIETFUL, DISHONEST, AND THE CUSTOMER SERVICE IS NON EXISTENT! they DO NOT accept responsibility for what they representatives/agents promise ! ! I belong to numerous groups on Facebook, with tens of thousands of members that travel /move every 4-6 months and I have let them know about the HORRIBLE policies and interactions with this company.

They suck, they suck, they suck. Lies, lies lies. Try calling 866-347-3292. They wont answer. I REFUSE to pay another dime, I will NOT pay another payment to these lousy SOB's. I have service that is WORSE than 1990 when I was on a modem. Go ahead butt faces, report me to the credit bureau. I have already filed complaint with the BBB and my Congressman about your lies and fraudulent claims about high speed service. Hey, Once again, you wont get another dime from me, come get this crap out of my yard and house. Or wait a few days and you can find it next to the county road waiting to go to the land fill!!!! You dishonest idiots!!!!

If i could give these people a 0 I would. You cannot get past customer service with a complaint. I strongly believe this system is not installed correctly. It can't be and get the speed I get "high speed" not at all. A joke!!

HughesNet they are thieves with license, they will lie to you about a government discount that will never come to have you as a customer once you get a contract they will said you don’t qualified for that discount and if you want to leave pay 💰 400 also the internet is really slow and very expensive 🤢🤮🤢🤮🤢🤮🤢🤮

No star for hughesnet! Slow slow slow! Terrible customer service. Plus, after cancelled, equipment sent back, was still charged for equipment…….almost 300.00!!!! Upon calling, oh, they never received equipment. After giving tracking number, oh, yes they did receive equipment……..then why were we charged!?? Said to wait a month before money would be returned to account. Criminal. Watch out and DONT GET HUGHESNET!!!

Horrible slowest internet service. If you like buffering every 3 seconds then get Hughesnet internet service. I've had it for two and a half years because there is absolutely nothing else where I live which is in the middle of nowhere. I hope I live long enough to switch providers. It's also very expensive. And when I first got it they forced me to buy their router $400. No joke! They said if I wanted internet service I had to buy the router I could not use my own. What a monopoly. I give them credit for it rarely going down but that's the only thing that's good about them.

This is the worst service ever. Very very expensive. Was very new to this service when moving to a rural area. Nothing but satellite available. Of course, the sales rep will tell you how great it is. Can’t work from home and can barely watch TV. They promise at least 1 mob when your data runs out. Not true at all. I run speed test regularly and I’m lucky to get .08 on download. Such a rip off. And a long Contract. They really put the screws to me.

worst company I have EVER dealt with. They are number 1 because the only people that use them like me have no other choice! Cannot stream, their idea of high speed equals 10 Mbs. poor modem looks a toy from Walmart and will not broadcast across the house, Poor speed, no customer service but one thing you will always hear when you call "SORRY FOR THE INCONVIENCE" If YOU HAVE ANY OTHER OPTION GO WITH THE OPTION!!!!!!!! Giving 1 star because that is as low as you can give

Zero stars!!! Garbage! Terrible service. Terrible customer service. They take advantage of areas that have no internet service to peddle their "internet service," then drive by and post an advertisement on your property. They charge a fee for cancellation during the contract time. Customer service is in an international call center that tries to sell you more when trying to cancel. Terrible. -10 Stars.

My mom has it and I get on it at times.. she's in a 5th wheel and I'm in a mobile home beside her.. well it's 2 g and 5 g.. it works until you try to send a pic or watch a video.. if you do try to do one of those options.. it drops the connection.. 0lus it's constantly saying I'm connected withdrawn the internet..so what does that mean? We are in a very rural area.. but why its so inconsistent is the real issue.. you can be in the same spot .. online. It freezes up my tablet and i can't do much without it dropping the wifi connection.. very frustrating..

Had HughesNet for seven years and suddenly this month provider is claiming that I used all of the months data in three days. Data renewed on the 4th, by the 7th I had used all my data and I even bought more "tokens" which were gone in a day. So now, on Dec. 11, I have no more data. Internet crawls and no one at Hughes net has an explanation. I'm going to get a new provider.

Picture those people that call you up tell you that their social security and you got to pay this and pay that or you're going to go to jail well these guys probably got that stuff in their back room I've never been lied to so many times upgraded three times and I can't watch one show for no longer than maybe 10 seconds and buffering or loading or they're basically just a bunch of liars and I guarantee you if you get their service you're not going to like it

I cancelled my instillation date and asked for a refund. Every time they were supposed to do the installation something came up. I got 2 different stories for the first installation date. They said his instillation at another residence was taking longer than expected. Then the story changed to he had to get his kids. The next day it was cancelled by then stating the tech was injured. I finally said to cancel everything. Horrible company to try and work with.

They have outdated technology, extremely slow speeds, ridiculous pricing structure… I could go on and on. For the money, I would expect a good company with a captive rural audience to at least try to provide an adequate product. Remember, a lot o us who choose to live outside the “big cities” still work from home, have children in school, enjoy streaming services, etc. Why not do away with this cap and data token concept and reinvest in better equipment and coverage for your bread and butter customers?! Hey, you might actually be able to grow your busy with that concept!

This internet is the absolute worse along with the customer service, other than a few that has tried to help. I have asked multiple times to send out a tech, was refused, was told it could be fixed over the which we tried multiple times and nothing fixed it, asked for reimbursement and was refused that because my service was canceled 4 days prior. I do not recommend this service to anyone for the sole purpose it is horrible, not because I didn't get refunded but because it was not usable.

I have a 2nd home in Puerto Rico, we use ATT as internet provider , they sold the company to Liberty international corp. Looking for an American company and being a resident of Virginia, Hughesnet from Maryland was perfect. Wow ! what a terrible mistake. Sign for 2 years, service is the worst I know, I am paying for service that I do not receive, call customer service report to them 1st of service, and also that my antenna was looking to south and I see all my neighbors antenna looking south west. I cannot use any of my device.

F**" Hughes Net all day. Please don't waste your money with them! Awful connectivity; not reliable; customer service will blame everything else you own but Never their service provided. I absolutely hate it. In this age we need net accessibility, and HN can NOT provide it. They are the biggest scam. The only reason they show low turnover for members is because ITS A TWO YEAR CONTRACT and they **** you with termination fees.

I agree with all the reviews that talk about poor service, and horrible costumer service. I finally got them to agree to release me from my contract for $170.00. That's a lot of money but well worth ending the nightmare called Hughes net. I am now using my cell phone as a hotspot it costs less and I have 100% better reception. So NEVER EVER sign up for Hughes Net you are by far better off using your phone as a hotspot!

This is the worst company in America quite possibly and that's saying a lot. Our service NEVER worked. I wanted my money back. They came and tested it and said it was fine, yet I couldn't pull up anything on my phone while connected to it. I said "the only people this is fine for is you. Charging me for nothing." Then try to get it disconnected. Even when you AGREE TO PAY THE WHOLE YEAR FOR NOTHING. 15 Filipinos later and 2 hours later.........

This article is NOT a true assessment of this company! They have terrible customer service and their internet is always out or slow. Then they will try to price gauge you with data tokens, because you run out of data in your monthly service contract in a couple of days! STAY AWAY! Go to Facebook and search for Hughes Net group. You will see the real reviews for this terrible, corrupt company!

We had a storm and lost power sio I cancelled the service until we could get everything repaired. They didn't cancel my service for 2 months and never paid me back. My husband had to call to get the service canceled, which is sad within itself. I could never get the money back even though I called again and again. I would never recommend this service to anyone. Especially women.

If I could give them a double ZERO I would. I have to mirror what others have said. THeir service does not work and when you call them, you have long wait times, get the run around, schedule service with technicians that don;t show up and then they charge you full subscription prices and fees to cancel. Hundreds of dollars to cancel for a service that has NEVER worked. This is egregious and I would join anyone else who wants to file a class action lawsuit. They are such a rip-off!!!

This is the absolute worse internet service and customer service I have ever encountered. It is the only option where I live. They have such slow speed my 55inch TV won't stream hulu. They won't put a router in that will work yet continue to charge me outrageous price. Then want me to buy tokens! WTF!! IM GOING TO RIP THIS SATILITE OFF THE ROOF AND THROW IT IN THE POND

Wow, everything that I have just read that other costumers wrote about Hugues.net is exactly the way that me and my family feels. We signed our ridicules 2 year contract only to find that we can't stand the service. Not once have anyone in our house sat down to watch something on T.V. and not gotten pissed off that there is constance buffering and or the signal goes completely out sometimes for just a minute or two and other times for maybe an hour. WHY is it that they are getting away with being such a crappy company??? I can't hardly wait to not have to deal with this company anymore!

Hughes internet is horrible!!!!!!! It is very slow. I had the highest data plan and would run out of data by just surfing the internet and using it for social media. They misrepresent things by using synonyms for things like unlimited soft data. Free installation. So in short they lie. If you don’t get the services you are paying for you should be released from your contract.Don’t go with this company they are crocks!

HughesNet is the worst internet provider in the world, do not listen to any review above 1 star as it was most likely written by a bot or someone paid to leave the review. Their connection speeds are nowhere near what is advertised becaused of the ping delay (the time between the upload of a request and the recieval of the information requested), which is never mentioned. I usually get around 9000ms of delay on average with internet speeds dipping to the KB range most of the time. Absolutely attrocious, would give 0 stars if I could

I have only ever had internet access about 50% of the time. Definitely no internet what so ever if it rains, snows, or over casted sky. Do not get this service if you reside in a mobile home park or surrounded by…well; anything at all!

ZERO STARS!!! It should be illegal to advertise HughesNet as "High-speed Internet"! This crap is slower than dialup. Constantly dropping service, slow load speeds, inoperable for the most part when it's raining, crashing modem ........ The list of negatives could go on forever!! I hope to be moving by the time the contract is up. Try anything else before getting stuck in a contract with this company!!! Once again, ZERO STARS!!!

Terrible service. Charge for EVERYTHING! High fees to cancel, charge for equipment pick up after you cancel because they hire 3rd party people. If you don't want to pay the $100 for the tech or the $300 for the equipment no-return fee, you have to climb on the roof to take it all down yourself. I am a disabled vet, live a lone with 3 young kids and they STILL expected me to do it! After explaining I couldn't do it, they agreed to lower it to $50! Shouldn't be a charge at all after dealing with such bad service!

DO NOT get contract with Hues net DO NOT sign a contract with hues net. They put you in a two year contract for a reason. The service sucks and it will be your fault,your area and you won't be able to cancel service. DON'T Sign the contract. Tell hues net you want service but no contact. You will regret it. Im stuck with 18 months of service due to signing a contract. Don't get a contract. Think about it why are they putting you on a contract so you cancel crappy service they still get paid.

I know that they have the worst network there is. From day one I can not even watch a show on tv for it keeps on trying to catch up the little wheel keeps on turn every 1/2 mins . They do it so up have to up grade. I wound not recommend them to anyone. They suck and I’m turning it off why would anyone want to pay for this bs. Then if you cancel early they expect you to pay it anyway well I got new for them I’m not going to pay them any money why I should I you can’t use there service so why do they expect you to do . they suck bad

I can't imagine how anyone, anywhere who has had this provider would give it 5 stars. I gave this one star only because there is no lower rating available here. The service is horrible, the internet is deathly slow (when it works), the data caps are a throwback to the 90s, and the fees to cancel the contract are absolutely criminal. And now, since Starlink is widely available, there is absolutely no reason for anyone to consider signing up for this abysmal internet service.

My husband and I were recommended to go to Hughes net when we moved to our new home, and the internet service was absolutely terrible for the top notch package. Our streaming services took forever to load, and when they did, the video/ live stream would glitch and not catch up. The gigs we got from Hughes were not worth the price each month for how often we need to use our internet. We now are paying $100 LESS for faster internet service and unlimited gigs/ data with Specturm.

Oh what a rip off. This thing is as slow as pouring syrup out of a bucket. These people could not straighten out an earth worm. No one and I mean no one can figure out what language they are speaking. I just cut them loose and had to pay out the a**. Tomorrow I will be installing StarLink and I hope Elon Musk puts them out of business. They darn sure deserve it. Wish there was a big fat zero on the ratings.

Terrible, expensive, very slow speed (less than 5 most of the time. Every time a technician was called, we'd be on the phone for 30 minutes plus to get us up to just under 10 if we were lucky. The next day, it would be back to 2 again. When I called to cancel, they assured they could get it faster and even offered to cut the price in half. Not having it! They are the worst!

Awful. If you have ANY other option, go with it. Expensive, slow, continuous hidden charges that weren’t agreed upon, automated and scripted customer service. Every time I called with a complaint (which was far too often) their responses were completely scripted which would leave me even more frustrated. Ran out of data every month after less than a week. Since the beginning of our service we only streamed on one tv because of this and it still would be gone. Less than a week for $100/month. Garbage. -Upset past customer

Worst internet I have ever had. Dial up was more reliable. Every time you call customer service they placate you but NEVER solve the issue. They sent a tech out one time. Charged us. And he was supposed to return but never did. We have been paying nearly $100/most for service we can barely use. We use the data on our phones because we cannot access our internet. Do not waste any money on this company. They should be taken down for false advertising.

If I could give them less stars I would. Terrible experience from the start they got my email wrong so I never got the contract in writing. they never quoted me if I could buy the equipment versus leased the equipment and they were not clear of the termination costs. I was completely unhappy with the service. And they stated that my router was at fault. The service never met my expectations I wasn’t able to download without buffering or took very long time to download any data. My advice, do not ever use this service. There are many others available and new ones coming like Starlink.

Put up with lousy service for the 2 years and cancelled after much hassle. Person needed a lot of reasons for me cancelling. Told me I hadn’t called complaining in over a year. Complain to who and why? They couldn’t straighten out anything before. Waiting on return box but have their ability to get any money from me cut off. Wife said she’d return equipment because I was going to put it in recycle. Putin must own. Pond scum.