Name: HughesNet
Rating: 1.3

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Heidi

I named my HughesNet network "Slower than dial-up" and that sums up the internet service. Very slow, nowhere near the speeds they advertise. Their customer service is even worse than their internet speeds. I have interacted with their customer service department multiple times and they are impressively bad. I have made changes to the account, which included faxing paperwork and speaking with them multiple times, but they never did get the changes made. The only reason to use this service is if there are absolutely no other options.

1 year ago

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Chris Biggs

Worst service we have ever had... they get you on going "over" and Bill you high!! The connection was so bad it would take forever to watch a movie on Netflix and then they charged us $375 for getting rid of there service but they keep calling and emailing and even texting my wife asking what they can do to keep us on there services. Not a company worth even calling.

1 year ago

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Lola Dog Chicago, IL

If I could give zero stars I would!! They lie to you, they tell you about hidden fees. I legit had services for 2 days and cancelled as my data hit the limit in 2 days. When I called and cancelled I was called a “loser”, and I’ve been fighting them ever since because they keep charging me for a bill that does not exist!! Their internet is horrible and the customer service is even worse

1 year ago

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Blop McBloppy Gilroy, CA

Terrible internet service and terrible customer service. Very slow internet. We experienced constant buffering. You cannot do any wi-fi calling at all. When I called to get credit for some days when I had no internet at all because the modum died, I was told it was not their fault and I was hung up on. I also never received the replacement modum, that I had to pay to ship to me. They have exorbitant cancelation fees. It's honestly a scam.

1 year ago

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Victrese Jones Houston, TX

This internet sevice is absolutely horrible. It’s not high speed at all and after about two weeks you have no data to do anything online. Internet will not work thennnn they offer you tokens to buy to get your internet running faster. If I’m already spending 100$ on internet that doesn’t work there is no way I’m wasting money on tokens . I do not recommend HughesNet

1 year ago

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Geraldine Roark Jeffersonville, IN

I hate Hughes net service and I can’t download a movie or get on my tablet to watch videos or music videos. They aren’t cheap and they just keep getting slower and slower. I try to watch movies at nite because I live with a lot of pain and they aggravate me for slowing it down so much and it buffers so much it just makes me mad. The people you speak with are very polite and it’s not their fault ,it’s the company’s fault.

1 year ago

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Laquandra Owens Oklahoma City, OK

Terrible service , They kept putting my service on autopay on their own without my permission after constantly telling them I don’t approve of it. Representative are useless & never help you with your problem. They don’t like to provide their names & are unprofessional. I wouldn’t refer Hughes net to a dog ! The Service is garbage, they lie like you can connect multiple devices but you can not if you want them to work

1 year ago

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Jesse T Portland, OR

Terrible customer service, called to cancel 3/21/23 and they said oh just suspend it just incase you need it and will waive all fees up to 90 days, after 30 days of being suspended 4/21/23 they charged my CC for rental equipment $26.25, So I called them to cancel and get a refund and was told they won't refund it because I called frustrated and if I wasn't frustrated then they would have refunded me. What a joke, place blame on the customer for being lied too and having to waste my time to call them to cancel a service because they lied to me. Would never recommend this company to anybody.

1 year ago

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Elizabeth Pugliese

No star for hughesnet! Slow slow slow! Terrible customer service. Plus, after cancelled, equipment sent back, was still charged for equipment…….almost 300.00!!!! Upon calling, oh, they never received equipment. After giving tracking number, oh, yes they did receive equipment……..then why were we charged!?? Said to wait a month before money would be returned to account. Criminal. Watch out and DONT GET HUGHESNET!!!

1 year ago

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Kjay Sorenson

Horrible slowest internet service. If you like buffering every 3 seconds then get Hughesnet internet service. I've had it for two and a half years because there is absolutely nothing else where I live which is in the middle of nowhere. I hope I live long enough to switch providers. It's also very expensive. And when I first got it they forced me to buy their router $400. No joke! They said if I wanted internet service I had to buy the router I could not use my own. What a monopoly. I give them credit for it rarely going down but that's the only thing that's good about them.

1 year ago

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Cathi Squire

This is the worst service ever. Very very expensive. Was very new to this service when moving to a rural area. Nothing but satellite available. Of course, the sales rep will tell you how great it is. Can’t work from home and can barely watch TV. They promise at least 1 mob when your data runs out. Not true at all. I run speed test regularly and I’m lucky to get .08 on download. Such a rip off. And a long Contract. They really put the screws to me.

1 year ago

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Wade Davis GA

worst company I have EVER dealt with. They are number 1 because the only people that use them like me have no other choice! Cannot stream, their idea of high speed equals 10 Mbs. poor modem looks a toy from Walmart and will not broadcast across the house, Poor speed, no customer service but one thing you will always hear when you call "SORRY FOR THE INCONVIENCE" If YOU HAVE ANY OTHER OPTION GO WITH THE OPTION!!!!!!!! Giving 1 star because that is as low as you can give

1 year ago

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Jean-Marc Schaible Baltimore, MD

Zero stars!!! Garbage! Terrible service. Terrible customer service. They take advantage of areas that have no internet service to peddle their "internet service," then drive by and post an advertisement on your property. They charge a fee for cancellation during the contract time. Customer service is in an international call center that tries to sell you more when trying to cancel. Terrible. -10 Stars.

1 year ago

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Mike Oberholtzer Redding, CA

My mom has it and I get on it at times.. she's in a 5th wheel and I'm in a mobile home beside her.. well it's 2 g and 5 g.. it works until you try to send a pic or watch a video.. if you do try to do one of those options.. it drops the connection.. 0lus it's constantly saying I'm connected withdrawn the internet..so what does that mean? We are in a very rural area.. but why its so inconsistent is the real issue.. you can be in the same spot .. online. It freezes up my tablet and i can't do much without it dropping the wifi connection.. very frustrating..

1 year ago

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Carol King Westcliffe, CO

Had HughesNet for seven years and suddenly this month provider is claiming that I used all of the months data in three days. Data renewed on the 4th, by the 7th I had used all my data and I even bought more "tokens" which were gone in a day. So now, on Dec. 11, I have no more data. Internet crawls and no one at Hughes net has an explanation. I'm going to get a new provider.

2 years ago

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darryl lancaster Houston, TX

Picture those people that call you up tell you that their social security and you got to pay this and pay that or you're going to go to jail well these guys probably got that stuff in their back room I've never been lied to so many times upgraded three times and I can't watch one show for no longer than maybe 10 seconds and buffering or loading or they're basically just a bunch of liars and I guarantee you if you get their service you're not going to like it

2 years ago

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Lisa Karnes Saint Cloud, MN

I cancelled my instillation date and asked for a refund. Every time they were supposed to do the installation something came up. I got 2 different stories for the first installation date. They said his instillation at another residence was taking longer than expected. Then the story changed to he had to get his kids. The next day it was cancelled by then stating the tech was injured. I finally said to cancel everything. Horrible company to try and work with.

2 years ago

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Terri Sherrod Whittier, NC

They have outdated technology, extremely slow speeds, ridiculous pricing structure… I could go on and on. For the money, I would expect a good company with a captive rural audience to at least try to provide an adequate product. Remember, a lot o us who choose to live outside the “big cities” still work from home, have children in school, enjoy streaming services, etc. Why not do away with this cap and data token concept and reinvest in better equipment and coverage for your bread and butter customers?! Hey, you might actually be able to grow your busy with that concept!

2 years ago

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Amber Pruitt Wetumpka, AL

This internet is the absolute worse along with the customer service, other than a few that has tried to help. I have asked multiple times to send out a tech, was refused, was told it could be fixed over the which we tried multiple times and nothing fixed it, asked for reimbursement and was refused that because my service was canceled 4 days prior. I do not recommend this service to anyone for the sole purpose it is horrible, not because I didn't get refunded but because it was not usable.

2 years ago

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Tony Pou

I have a 2nd home in Puerto Rico, we use ATT as internet provider , they sold the company to Liberty international corp. Looking for an American company and being a resident of Virginia, Hughesnet from Maryland was perfect. Wow ! what a terrible mistake. Sign for 2 years, service is the worst I know, I am paying for service that I do not receive, call customer service report to them 1st of service, and also that my antenna was looking to south and I see all my neighbors antenna looking south west. I cannot use any of my device.

2 years ago

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Sandra Cooper Calera, OK

F**" Hughes Net all day. Please don't waste your money with them! Awful connectivity; not reliable; customer service will blame everything else you own but Never their service provided. I absolutely hate it. In this age we need net accessibility, and HN can NOT provide it. They are the biggest scam. The only reason they show low turnover for members is because ITS A TWO YEAR CONTRACT and they **** you with termination fees.

2 years ago

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Todd Tampa, FL

I agree with all the reviews that talk about poor service, and horrible costumer service. I finally got them to agree to release me from my contract for $170.00. That's a lot of money but well worth ending the nightmare called Hughes net. I am now using my cell phone as a hotspot it costs less and I have 100% better reception. So NEVER EVER sign up for Hughes Net you are by far better off using your phone as a hotspot!

2 years ago

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Rock Wilson New York, NY

This is the worst company in America quite possibly and that's saying a lot. Our service NEVER worked. I wanted my money back. They came and tested it and said it was fine, yet I couldn't pull up anything on my phone while connected to it. I said "the only people this is fine for is you. Charging me for nothing." Then try to get it disconnected. Even when you AGREE TO PAY THE WHOLE YEAR FOR NOTHING. 15 Filipinos later and 2 hours later.........

2 years ago

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Sue Hamilton, OH

This article is NOT a true assessment of this company! They have terrible customer service and their internet is always out or slow. Then they will try to price gauge you with data tokens, because you run out of data in your monthly service contract in a couple of days! STAY AWAY! Go to Facebook and search for Hughes Net group. You will see the real reviews for this terrible, corrupt company!

2 years ago

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Cindy Fahey MN

We had a storm and lost power sio I cancelled the service until we could get everything repaired. They didn't cancel my service for 2 months and never paid me back. My husband had to call to get the service canceled, which is sad within itself. I could never get the money back even though I called again and again. I would never recommend this service to anyone. Especially women.

2 years ago

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Raquel LeCesne

If I could give them a double ZERO I would. I have to mirror what others have said. THeir service does not work and when you call them, you have long wait times, get the run around, schedule service with technicians that don;t show up and then they charge you full subscription prices and fees to cancel. Hundreds of dollars to cancel for a service that has NEVER worked. This is egregious and I would join anyone else who wants to file a class action lawsuit. They are such a rip-off!!!

2 years ago

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Kathy Rayfield Brookneal, VA

This is the absolute worse internet service and customer service I have ever encountered. It is the only option where I live. They have such slow speed my 55inch TV won't stream hulu. They won't put a router in that will work yet continue to charge me outrageous price. Then want me to buy tokens! WTF!! IM GOING TO RIP THIS SATILITE OFF THE ROOF AND THROW IT IN THE POND

2 years ago

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Tree Longbranch, WA

Wow, everything that I have just read that other costumers wrote about Hugues.net is exactly the way that me and my family feels. We signed our ridicules 2 year contract only to find that we can't stand the service. Not once have anyone in our house sat down to watch something on T.V. and not gotten pissed off that there is constance buffering and or the signal goes completely out sometimes for just a minute or two and other times for maybe an hour. WHY is it that they are getting away with being such a crappy company??? I can't hardly wait to not have to deal with this company anymore!

2 years ago

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Gayle Elizabeth, CO

Hughes internet is horrible!!!!!!! It is very slow. I had the highest data plan and would run out of data by just surfing the internet and using it for social media. They misrepresent things by using synonyms for things like unlimited soft data. Free installation. So in short they lie. If you don’t get the services you are paying for you should be released from your contract.Don’t go with this company they are crocks!

2 years ago

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Steven Snow Baltimore, MD

HughesNet is the worst internet provider in the world, do not listen to any review above 1 star as it was most likely written by a bot or someone paid to leave the review. Their connection speeds are nowhere near what is advertised becaused of the ping delay (the time between the upload of a request and the recieval of the information requested), which is never mentioned. I usually get around 9000ms of delay on average with internet speeds dipping to the KB range most of the time. Absolutely attrocious, would give 0 stars if I could

2 years ago

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Michelle Aguillo OH

I have only ever had internet access about 50% of the time. Definitely no internet what so ever if it rains, snows, or over casted sky. Do not get this service if you reside in a mobile home park or surrounded by…well; anything at all!

2 years ago

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Randy Hicks IL

ZERO STARS!!! It should be illegal to advertise HughesNet as "High-speed Internet"! This crap is slower than dialup. Constantly dropping service, slow load speeds, inoperable for the most part when it's raining, crashing modem ........ The list of negatives could go on forever!! I hope to be moving by the time the contract is up. Try anything else before getting stuck in a contract with this company!!! Once again, ZERO STARS!!!

2 years ago

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Melony Snyder Wharton, TX

Terrible service. Charge for EVERYTHING! High fees to cancel, charge for equipment pick up after you cancel because they hire 3rd party people. If you don't want to pay the $100 for the tech or the $300 for the equipment no-return fee, you have to climb on the roof to take it all down yourself. I am a disabled vet, live a lone with 3 young kids and they STILL expected me to do it! After explaining I couldn't do it, they agreed to lower it to $50! Shouldn't be a charge at all after dealing with such bad service!

2 years ago

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nissan leaf Phoenix, AZ

DO NOT get contract with Hues net DO NOT sign a contract with hues net. They put you in a two year contract for a reason. The service sucks and it will be your fault,your area and you won't be able to cancel service. DON'T Sign the contract. Tell hues net you want service but no contact. You will regret it. Im stuck with 18 months of service due to signing a contract. Don't get a contract. Think about it why are they putting you on a contract so you cancel crappy service they still get paid.

2 years ago

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Lola. Jean Bago Orlando, FL

I know that they have the worst network there is. From day one I can not even watch a show on tv for it keeps on trying to catch up the little wheel keeps on turn every 1/2 mins . They do it so up have to up grade. I wound not recommend them to anyone. They suck and I’m turning it off why would anyone want to pay for this bs. Then if you cancel early they expect you to pay it anyway well I got new for them I’m not going to pay them any money why I should I you can’t use there service so why do they expect you to do . they suck bad

2 years ago

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Bill D Mechanicsburg, PA

I can't imagine how anyone, anywhere who has had this provider would give it 5 stars. I gave this one star only because there is no lower rating available here. The service is horrible, the internet is deathly slow (when it works), the data caps are a throwback to the 90s, and the fees to cancel the contract are absolutely criminal. And now, since Starlink is widely available, there is absolutely no reason for anyone to consider signing up for this abysmal internet service.

2 years ago

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Chara Meyer Minneapolis, MN

My husband and I were recommended to go to Hughes net when we moved to our new home, and the internet service was absolutely terrible for the top notch package. Our streaming services took forever to load, and when they did, the video/ live stream would glitch and not catch up. The gigs we got from Hughes were not worth the price each month for how often we need to use our internet. We now are paying $100 LESS for faster internet service and unlimited gigs/ data with Specturm.

2 years ago

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Hoyt Bryson City, NC

Oh what a rip off. This thing is as slow as pouring syrup out of a bucket. These people could not straighten out an earth worm. No one and I mean no one can figure out what language they are speaking. I just cut them loose and had to pay out the a**. Tomorrow I will be installing StarLink and I hope Elon Musk puts them out of business. They darn sure deserve it. Wish there was a big fat zero on the ratings.

2 years ago

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Lalana Powell Lexington, KY

Terrible, expensive, very slow speed (less than 5 most of the time. Every time a technician was called, we'd be on the phone for 30 minutes plus to get us up to just under 10 if we were lucky. The next day, it would be back to 2 again. When I called to cancel, they assured they could get it faster and even offered to cut the price in half. Not having it! They are the worst!

2 years ago

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Michael Fowler Northwood, ND

Awful. If you have ANY other option, go with it. Expensive, slow, continuous hidden charges that weren’t agreed upon, automated and scripted customer service. Every time I called with a complaint (which was far too often) their responses were completely scripted which would leave me even more frustrated. Ran out of data every month after less than a week. Since the beginning of our service we only streamed on one tv because of this and it still would be gone. Less than a week for $100/month. Garbage. -Upset past customer

2 years ago

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Cary Moran Chicago, IL

Worst internet I have ever had. Dial up was more reliable. Every time you call customer service they placate you but NEVER solve the issue. They sent a tech out one time. Charged us. And he was supposed to return but never did. We have been paying nearly $100/most for service we can barely use. We use the data on our phones because we cannot access our internet. Do not waste any money on this company. They should be taken down for false advertising.

2 years ago

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Brandy Bauska Seattle, WA

If I could give a 0 for this review I would. It is the ABSOLUTE WORST SERVICE EVER! They charge you $109 f9r 75 gigs that last about 4 days! Their web site hasn't worked in 2 months and the $100 rebate is a lie. I never received it and they claimed it was because their web site wasn't working. Now I'm roped into a 2 year contract that the customer service agents refuse to let me out of. They talk in circles when I call them or just hang up on me. I HATE HUGHSNET!!! DO NOT GET THIS SATELLITE. GO WITH ANY OTHER NETWORK

2 years ago

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carlos castaneda Meridian, ID

If I could give them less stars I would. Terrible experience from the start they got my email wrong so I never got the contract in writing. they never quoted me if I could buy the equipment versus leased the equipment and they were not clear of the termination costs. I was completely unhappy with the service. And they stated that my router was at fault. The service never met my expectations I wasn’t able to download without buffering or took very long time to download any data. My advice, do not ever use this service. There are many others available and new ones coming like Starlink.

2 years ago

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Leo Henderson Auburn, IL

Put up with lousy service for the 2 years and cancelled after much hassle. Person needed a lot of reasons for me cancelling. Told me I hadn’t called complaining in over a year. Complain to who and why? They couldn’t straighten out anything before. Waiting on return box but have their ability to get any money from me cut off. Wife said she’d return equipment because I was going to put it in recycle. Putin must own. Pond scum.

2 years ago

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matt Fort Worth, TX

It never did work. I canceled a few days after i had it hooked up and just got a bill for $200. The customer service at HughesNet is the worst i've ever had from anyone. I don't mind paying for service that i have purchased if it works, yet it didn't. Think twice before using these guys. No internet sucks but paying for it and still not having it is worse.

2 years ago

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gary mccarty Richmond, KY

First, no such thing as a free installation. Just assume its going to cost $250 or more. Then you have to deal with super slow speeds and horrible service. After our contract was up, we called and canceled service - but they kept billing our credit card! Had to cancel my credit card, then they turned our account over to a collection agency. Horrible company, awful people to deal with. STAY AWAY!!!!!!!!!!!!!!!!!! DONT SIGN UP!!!!!!!!!!!!!!!!!!!

2 years ago

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JOHN Reynoldsville, PA

i've had hughesnet for a few years now because we don't have any cable company here . They are the worst , i can not watch anything over a few minutes without having to wait for it to load and i have there middle of the road package paying 90 bucks a month. comcast is going to install cable in our neigborhood this summer SOOO see ya later hughesnet , never again

2 years ago

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Rick Walkuski Houston, TX

WORST of the bad. First of all ( their standard cliche ) These people will string you out to the next pay cycle. They LIE as to the credit they will give you in lieu of getting a product (non-existent ) Everyday for a month I called them about NOT getting any signal, the lack of service with no resolution. These BOZOS are totally incompetent, BEWARE.

2 years ago

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Lory Adams Kennewick, WA

Zero stars. I sadly read the reviews after joining Hughes net. As I read thru the reviews I see one common thread. Everyone tells a different story about how Hughes applies the rules. I was told yesterday I would be refunded my cancelation fee that the company canceled, NOT me. Twice I was told this. Today they said they permanently closed my account and NO refund. I don't believe this company even follows it's own contract rules. BBB here I come.

2 years ago

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Tim Rager Coldwater, MI

This company should not even be allowed to do business. The pricing insnt that good and the service is the worst I have ever experienced. I only had it for 2 weeks and the connection was so bad I decided to hard wire my smart t.v. and my desk top to the modem. After doing that it made it a little better but not worth the money I was paying. It still lost connection. So I called and cancelled my service and was charged a WHOPPING 400 DOLLAR DISCONNECT FEE!!! This after only 2 weeks of the worst service!! Do not use this company ever! So unhappy and feel ripped off!

2 years ago