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Cox Internet

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6.2

Overall Score

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Michael AZ Queen Creek, AZ

they can't keep their billing straight. Was put on paperless without requesting but never received any type of notice of payment due until email stating payment due today. Spoke to them and supposedly corrected the problem. Now on third month still without any billing notice.

6 years ago

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Susan Snyder

Their service is good, including customer service. The internet is fast and does not have periods of breaking down. The only problem is the price and the company forcing bundled services on you. Then they tell you there is no contract but will not let you reduce your services until a 2 yr period is up.

6 years ago

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Jeff Bloom Phoenix, AZ

I went with Cox for internet service with great trepidation and nausea medication. Since they are members of ALEC, which I find to be a dangerous and anti-democratic organization, I really didn't want to do business with them in the first place. But, the same was true of all the other providers. So, it was a matter of pick your poison. I can't wait for Google to set up their service, which is on the way at some point (if I'm still alive). Most importantly beyond this concern is the unreliability of their service. When the internet is working it is fast (50 Mb/s down and 10 mb/s up), which is consistent with the plan I selected. However, it frequently stops or drops to a snail's pace (1 Mb/s down). Since I work from home, this lack of consistency is a real problem, especially when I'm doing online meetings, sending important information, working on websites, or searching for information related to my field. When I call for help, they usually do something that helps for the moment, but it goes back to the same pattern within a day. I get real tired of having to call all the time, so I live with it, until I can't stand it any more and then I'll call again. In general, I find their attitude about technical service to be pretty flat. They really don't seem to care. I also find that billing issues are problematic. I recently received an automated phone call saying that I need to check my account... whatever that means??? It turned out that their online payment system didn't process my payment and my account was overdue. When I called, the representative kept trying to blame my bank for not processing the charge. Sounds like a psychopath blaming everyone else for problems, but not taking responsibility. I couldn't get it across to the person that the issue was with their system. And, she was clueless about how to handle the late charge (which I shouldn't have to pay). I acted in good faith, but the Cox payment system didn't do what it was supposed to do. When I asked to speak to the supervisor, I got the standard response that she/he was not available. There's just one supervisor in a corporation this size? I just find that corporations like Cox are completely disconnected from their customers and the whole idea of "service." They are supposed to provide a service, but they really don't seem to know how to pull off that notion. But, it is typical that most businesses today have no idea how to "really" run a business. Everything seems to be done to make the running of the business convenient for the people in the business, while ignoring the concerns and convenience of the customers.

7 years ago

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GLENN Gainesville, FL

Cox is simply the worst internet provider out there. Beware!!!! You can't believe anything they tell you and God help you if you were scammed into one of thier Bundle Deals. You will spend hours on the phone every month when you receive a monthly bill. The only thing Cox is professional at is lying. Trust me just ask around for other victims. Their internet drops and spikes so much we had to drop the phone service from my cell phone. Infact, the kids can't even game in peace. It' bad when their friends dont even wont to come over because we have Cox internet. I know what your thinking, switch intenet providers? We can't Cox is the only DSL provider other than dial up. BEWARE Cox

8 years ago

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Jim Chesapeake, VA

Average service. Drops connection too often.

3 weeks ago

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Colleen Virginia Beach, VA

Super easy to get set up when I bought a new home and moved from out of state. Everything was waiting for me when I arrived and I just needed to plug the modem in and get to work.

1 year ago

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Monica Savard Gilbert, AZ

Cox is decent. I work from home and my husband works from home 2 days a week and we have had no issues. Sometimes it seems a bit slow when we turn on the TV, but honestly could be the TV. Our price is great for our needs. Would recommend them.

1 year ago

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William Pommering Santee, CA

Cox used to be THE best internet provider. Once they decided they wanted out of the email business, they really let their customer service slide. Since they usually operate within a city as a monopoly, there are precious few alternatives. In one instance, I had to file an FCC complaint in order to get a resolution -- and boy! did that work. Cox fell from the top of their game to the bottom. Once I have a gigabyte alternative, I am gone after decades of having their service.

1 year ago

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Diogenes DeFawkes Warner Robins, GA

The high speed internet is fantastic and reliable if a little pricey. The only reason I didn't rate them higher is they have a habit of randomly changing your billing with zero warning. My bill almost tripled after a year because it turned out they had me on a "promotional plan" which nobody ever advised me of, and the only way to bring it down was to sign up for another "promotional plan" that required I rent a streaming box from them which I never even hooked up.

1 year ago

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Ac Irvine, CA

We use this company because they are the only ones serving our area. However, they have issues with the wifi modems they rent out, the problem got so bad for us that we bought our own Netgear and it works great. Another problem we had with them was their prices. We went from $90+ to $140 even when we did own our equipment. I spent about 3hrs talking to them to find out someone made a mistake on our billing. Defetnely would move to a different company if it was possible.

1 year ago

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Walter Mruk New York, NY

I've always thought that Cox was number one and all the other internet providers just copied everything Cox did and that's why I've started with Cox and stayed with them since the beginning!

1 year ago

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Mary Ellen Lee Gilbert, AZ

I have no complaint about the speed of my internet. It is great! In fact, I have loft Cox multiple times only to come back. The reason for the 4 stars is just the price. We have internet only and pay $75/month for the speed that a typical household would need. If Cox could just get a little more affordable it would be a 5 out of 5!!

1 year ago

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Yael Lynchburg, VA

Cox Internet is a cost-effective alternative for medium- to high-speed internet users when compared to Spectrum and Xfinity. They offer budget-friendly high-speed plans, wide range of internet speeds to choose from and great customer service. They offer no contract internet and contract options, which is great!

1 year ago

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DealStar South Jordan, UT

Simply the BEST Internet provider. If you have access, I highly recommend COX for your internet and cable needs. They are trustworthy, dependable, and have good customer service.

1 year ago

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Carol Dreiling Wichita, KS

I have had Cox as my Internet provider for several years because Cox provides excellent service. Whenever I contact Cox questions or issues I have are resolved, usually the same day.

1 year ago

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Dr Al Sarno Manhattan, KS

Cox Internet is fast and reliable. They text me on upcoming outages or sudden outages and keep me posted! Outages are infrequent and customer support is friendly and professional while being very helpful!

1 year ago

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David Wilhelm Escondido, CA

The service is very good and they are always ready to assist you online or over the telephone if you have any questions about their service. I like that my telephone, internet and tv service is bundled together.

1 year ago

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Tracy Scott Las Vegas, NV

I’ve always been treated fairly. They’ve been extremely helpful and efficient with delivering products to home and answering and solving problems. The 4 stars is only due to the monopoly of them being the only choice we have for a provider.

1 year ago

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terry r Las Vegas, NV

Cox is a pretty good cable company but they do have power outages in the Las Vegas area more frequently than most and they are very expensive. I had Cox internet services for nearly two years and my monthly fee was nearly $200.00 and I could not get them to lower my rates. I switched to DTV for a lower rate.

1 year ago Edited April 4, 2022

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Albert Eribes Chandler, AZ

So far my experience has been positive. I would have rated Cox 5 stars had it not been for the disinterested worker at the Cox store I went to in Mesa, Arizona. The customer service representative I spoke to was great however!!

2 years ago

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Moses F. Chandler, AZ

Excellent cable service & good service time response. Quality pictures & selection of programming. We have enjoyed Cox internet & always had a Strong signal with no interruptions.

2 years ago Edited January 21, 2022

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Austin Tempe, AZ

Customer service is typically a downfall for Cox. I currently use this service as it is the only service available in my area. For the fact that we pay for 500mbs and usually push somewhere between 150-300Mbps, I think they are over charging and throttling the internet speeds to their customers. Therefore they will lose a star on that. Plus, the service is spotty and their modem that you can rent, DO NOT!! Go out and buy your own as the one rented is a hassle and does not work well at all.

2 years ago

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Tate Huber Phoenix, AZ

We switched to Cox about 2 years ago and the service has been great. It might be because we switched from a pretty bad provider, but we rarely face any issues and the customer support team is always able to help.

2 years ago

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tommy melvin Henrico, VA

I set my parents up with Cox a long time ago and they have never had issues. Easy set up, great customer service for their questions, quick repair when necessary, easy install.

2 years ago Edited February 22, 2022

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BlancheL

I enjoy the service, there are times I question the rates. However when I call the customer dept to discuss why my bill increased, the reps are very understanding and help me to understand the billing part and keep my sale payment

2 years ago

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P. Pollock Laguna Niguel, CA

Regrettably, the area in which I live is ONLY serviced by Cox and TV reception without cable is pitiful here. So I m over a barrel with Cox as the only provider. Issues: 1) I pay extra for a recording box. The system fails occasionally and they have to reset the box, which in turn, erases all of my saved programs . Is there any compensation for this? Heck no. 2) Compared to Time Warner which my friends have about 20 miles away from here, the COX service is WAAAAAY over priced for what you get. 3) They only offer TV service in "packages" Ther packages force you to pay for stations in languages you can never understand. Forgive me for not speaking Korean so that I an actually understand what I am paying for. 4) Much of what they charge you for in that package are shows trying to sell you something. What? I have to pay to watch you try to sell me something I do not want and will never buy?

2 years ago Edited December 30, 2021

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jkenny90 , TX

Cox offers the most reliable internet service in my area. I never have problems with my internet connection and the speeds are just what I need. However it is more expensive than other internet providers I have used in the past with similar reliability and service.

4 years ago

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Ed Clark Mesa, AZ

I have use their Internet service for over 20 years. I have found the service to be very reliable. I have experience very few service outages issue. When I have needed assistance they have been very helpful

4 years ago

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KayCee Belka Derby, KS

We have had Cox internet for about four years now. In the beginning, our cost and experience was pretty good. As time has gone on, however, our prices have been raised a couple of times. We have called on a few of occasions to receive assistance, and have been mostly met with a runaround and not a lot of helpful information or service. Overall, our experience has been okay. My rating would be higher if they had better customer service.

4 years ago

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Reese Pleasant Grove, UT

I have used Cox Internet before, when I lived in Las Vegas. It was fast and easy to use and very reliable. I loved that I could bundle it and that they could fix the price for a long period of time.

4 years ago

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Jenny whipple Mesa, AZ

Cox is our current internet service provider. In our area Cox is the best option for high speed internet service. With Cox our internet connectivity is reliable. Calls to the service line are helpful and lead to positive resolutions of any problems.

4 years ago

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Kymberlee Yack Orem, UT

Cox has been super great for me and my family! their internet is always fast speed and doesn't lag, and if i happen to have any questions or concerns their customer support team has been nothing but great when i need them!

5 years ago

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Amber Gilbert, AZ

So far super fast internet. I have multiple computers and game stations working at once and the internet is running smooth for the most part. Customer services is quick and easy to use from the chat app

5 years ago

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Jeffrey Salas Gilbert, AZ

I signed up for Cox internet when I moved into my new apartment, I've have them for about 1 year and half and haven't had 1 service issue. Great speeds of internet for the price I'm paying.

5 years ago

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Alex miller Gilbert, AZ

Cox Internet is extremely fast with 100 megabits per second streamed to my house. Its great for playing video games to streaming videos to my television. Overall great product.

5 years ago

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Amber C Frey San Diego, CA

I've had Cox for years and have never really had any complaints. Really good quality service, and whenever there's an issue with the cable box or anything they are out pretty quick to replace it or fix the issue.

5 years ago

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jenny Gilbert, AZ

We have had Cox internet in our home for 13 years. We have had the occasional time where the service has been interrupted, but overall we are very happy with the service. We are able to use several devices as well as stream movies at the same time without problem.

5 years ago

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Hannah Cummins Gilbert, AZ

Cox is easy to use and their "panoramic" wifi works amazingly. The installation was quick and the workers were professional. I haven't​ had any problems at all for the past year using their internet.

5 years ago

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Rob Whipple Mesa, AZ

This provider is faster that other options in the area. There are still lags and some difficulties, but that will occur with any provider. A little more expensive than others. Fairly fast at resolving issues if we need to contact them via phone.

5 years ago

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Joanna Hester Gilbert, AZ

We have had Cox for a few years. On two occasions, our modem went out. I called customer service and they sent a tech out the next day to replace our modem. The tech was friendly and fixed the problem quickly.

5 years ago

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Caleb Yingling Mesa, AZ

"High Speed" is a joke. They are marketed to have quality internet yet they always have the slowest wifi. They are way below the average in this sector.

5 months ago

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Maya My McDonough, GA

Much pricier than everyone else but it's likely due to them not having as many customers. I don't think it's fair to charge more just because you don't have as much business, though.

8 months ago

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Lauren King New Orleans, LA

I've had Cox for years and it continues to be a problem. I have the second highest streaming package and on Amy given day I am without service which is really problematic because I work remotely. I'm waiting for AT&T Uverse to be offered in my area so I can switch.

8 months ago

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Laura Galindo Aliso Viejo, CA

We are happy with the offer & service we were offered , I recently added my mom to try it out, & programs offered by cox.

1 year ago

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Matthew Locke Tucson, AZ

Has great internet service great customer service and they have great camera plans also for all your home security needs.

1 year ago

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Rachel Ramey Mesa, AZ

This is the most overpriced internet service. I do NOT recommend them. They have a one time “fee waiver” which I have never called to use but now saying it’s automated now that I called to question my bill that is $100.00 over what I normally pay. I’ve been on hold for at least an hour. Please use other internet services if you can!!! I just waited for a supervisor for an hour and got hung up on!!! We’re having a new internet service coming, Cox’s customer service is the absolute worst!

1 year ago Edited June 7, 2022

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Jacob Luttbeg Atlanta, GA

Internet went out for 30 minutes, called, was hung up on. Called again and was told I would have to play 75 dollars for a technician to visit only if the issue wasn't on their end. I live in an apartment which would than have to inspect if the issue wasn't on their end. I pay 83 dollars a month for service that provides 1/5th of the mbps that it is intended to offer. Horrible, but what is suspected of a monopoly.

1 year ago

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Gabriel Sanchez Phoenix, AZ

With constant speeds over several devices. Cox high speed interest has help my family with working and going to school from home.

2 years ago

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myron wynn ,

I don't like how cox can raise your bill with out telling you. I don't like that I can't cut just my cable off with out having to pay big cut off fees. The fee to cut off my cable was $80 now bec I waited 2 or 3 months its $110. They don't tell you everything when you set you plan up then they try to make you feel like your crazy telling you it's always been like this. My bill went from $120 to $150 in 2 months. So at the end of my term I'm cutting it all off. Never again very very disappointed

3 years ago

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VF New Orleans, LA

This is a terrible company. I have been paying for premium internet at 150 mbs in New Orleans. yet i mostly get 10-20 mbs at best. It often fails completely Their customer service number is awful. They lie to you a lot. Their technicians dont know what to do other than reboot the modem and their managers give you smooth talk but dont mean anything they say. This happened with Seth last month and Sara on 1/16. Sadly they have a monopoly. If they had a good competitor they would be out of business

3 years ago