Name: SmileDirectClub
Rating: 2.9

star star star star star

Tracy Osawe NY

Amazing and wonderful service! Very neat staff!

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

This is what we like to see! Thank you, Tracy.

Jun. 28th, 2021

star star_border star_border star_border star_border

Austin Tomaz Pinellas Park, FL

Terrible communication. I’m paying nearly $2000 for this service and I have had a lack of communication since the beginning

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Austin, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a genuine service for our customers. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at [email protected]. Kindest Regards, Toni

Jun. 25th, 2021

star star star star star

Sioux Tadytin Winner, SD

Excellent service thus far- we just started

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi there, Sioux. Thank you for this awesome review! Can´t wait to see your final smile!

Jun. 23rd, 2021

star star star star star

Nick Merancio Riverside, CA

Very personable, professional, overall great experience !

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi there, Nick. Thank you for this awesome review!

Jun. 23rd, 2021

star star star star star

Kelly Densmore Long Beach, CA

Everyone was super nice and made the experience pleasant.

2 years ago

Reply from SmileDirectClub

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Jun. 22nd, 2021

star star star star star_border

Alicia Waterman Norwalk, IA

Very friendly and accommodating. Excited about my future business

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi there, Alicia. Thank you for this review. We are super excited to help you!

Jun. 8th, 2021

star star star star star

Black Rose TX

The experience was amazing . Very informative

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Thanks for taking the time to share your review!

May. 28th, 2021

star star star star star

caitlin McComb, MS

Very easy to deal with. super customer friendly.

2 years ago

Reply from SmileDirectClub

Thanks for your high star rating Caitlin! happy to hear about your experience.

May. 28th, 2021

star star star star star

KENNETH HENDERSON Los Angeles, CA

Anthony gave me a great comfortable experience

2 years ago

Reply from SmileDirectClub

Hi Kenneth! We are so glad you enjoyed your time at the SmileShop. Thank you for sharing this amazing review!

May. 26th, 2021

star star star star star

Anabel Lopez Santa Ana, CA

I really like how easy of a process it was.

2 years ago

Reply from SmileDirectClub

Thanks for the comment and the high star rating!

May. 23rd, 2021

star star star star star

Terri Miller Catonsville, MD

Always very friendly and helpful staff!😄

2 years ago

Reply from SmileDirectClub

Always a pleasure Terri! thanks for the 5 stars rating.

May. 23rd, 2021

star star star star star

Dwayne Fambo Buffalo, NY

Jill was very friendly informative and helpful!

2 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Dwayne! This means the world to us.

May. 11th, 2021

star star star star star

Kennedy Humble, TX

Communication is solid. Instructions are easy to follow.

2 years ago

Reply from SmileDirectClub

Hi Kennedy, thank you for your kind words and this wonderful review!

May. 11th, 2021

star star star star star

Alyia Shearin Baltimore, MD

Very good Very great I loved the experience

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Alyia, your wonderful feedback and rating mean a lot to us.

May. 7th, 2021

star star star star star

Destinee Bolivar The Bronx, NY

Great customer service and very informative.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Happy to hear this, Destinee! We appreciate that you took the time to share some kind words.

May. 7th, 2021

star star star star star

Victor Pizarro Orlando, FL

They ask you with details, what you want and expect

2 years ago

Reply from SmileDirectClub

Thanks so much for your feedback, we’re really appreciated it. If you ever need our assistance don't hesitate to reach out at [email protected].

Apr. 25th, 2021

star star star star_border star_border

Josh Williams Quinlan, TX

Was told they could fix my bottom row l, got scans back and not adjusted one bit

3 years ago

Reply from SmileDirectClub

Hello Josh, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. If customers have any questions or concerns about treatment, we are available to help with that. Please reach out to me with an email at [email protected]. Kindest Regards, Toni

Apr. 14th, 2021

star star star star star

Charlie kelton Columbia, TN

Great! Very helpful,great customer service

3 years ago

Reply from SmileDirectClub

Thank you for taking the time to share a review! We truly appreciate the support.

Apr. 13th, 2021

star star star star star

Tyshimah Elizabeth, NJ

Very professional and helpful loved it!

3 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Tyshimah.

Apr. 5th, 2021

star star star star star

Faith freeman Simpsonville, SC

They are professional, and very informative !

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Faith, thank you for your kind words and this wonderful review!

Apr. 2nd, 2021

star star star star star

Ali Woodford Vista, CA

Affordable and super convenient for my busy schedule.

3 years ago

Reply from SmileDirectClub

Ali, thank you for the high star rating!

Mar. 31st, 2021

star star star star star

Veronica Cypress, TX

It was easy and fast to do. Definitely recommend trying it.

3 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Mar. 31st, 2021

star star star star star

KellyAnn Peck Las Vegas, NV

Easy communication and thorough directions in kit.

3 years ago

Reply from SmileDirectClub

KellyAnn, we are so happy to read such a great review about SmileDirectClub!

Mar. 26th, 2021

star star star star star

Shae Smith Chicago, IL

Very polite, personable,patient and professional.

3 years ago

Reply from SmileDirectClub

Shae, thank you for your kind words and this wonderful review!

Mar. 26th, 2021

star star star star star

Arzk New Orleans, LA

Easy to do it, very easy to follow instructions

3 years ago

Reply from SmileDirectClub

Arzk, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Mar. 26th, 2021

star star star star star

Meg ,

Being able to get a great deal on getting my teeth fixed.

3 years ago

Reply from SmileDirectClub

Meg, your wonderful feedback and rating mean a lot to us.

Mar. 26th, 2021

star star star star_border star_border

BL79 ,

The customer service was awful. I’m not interested in dealing with SmileDirect

3 years ago

Reply from SmileDirectClub

Hi. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to [email protected] so we can better assist you.

Mar. 24th, 2021

star star star star star

M Petrella Rockville, CT

Great customer service Knowledgeable Extremely clean

3 years ago

Reply from SmileDirectClub

Hi there! It is always a pleasure to assist you. Thank you so much for all the love and support

Mar. 24th, 2021

star star star star star

Nevaeh Pierce Bemidji, MN

fast easy and super simple to do highly recommend!

3 years ago

Reply from SmileDirectClub

Hi Nevaeh! We're thrilled to see this.

Mar. 23rd, 2021

star star star star star

dustin porter Sarasota, FL

Fast, convenient and very professional staff!

3 years ago

Reply from SmileDirectClub

We are so happy to see you are taking the first step on your new smile. If you ever need our assistance don't hesitate to reach out at [email protected].🙂✨

Mar. 17th, 2021

star star star star star

Maria Heber, UT

Very informative, felt comfortable with visit

3 years ago

Reply from SmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Mar. 17th, 2021

star star star star star

Heidi Dimpter Malvern, PA

Easy system to use. Fast delivery and great communication.

3 years ago

Reply from SmileDirectClub

Let's get this party started. This is totally the experience we want you to have. If you ever need our assistance don't hesitate to reach out at [email protected].🙂✨

Mar. 17th, 2021

star star star star star

Sue Mello Miami, FL

Staff was really friendly and professional! I recommend!

3 years ago

Reply from SmileDirectClub

Sue, thank you so much for your high rating!

Mar. 11th, 2021

star star star star star

Robin Thompson Philadelphia, PA

Very relaxing and warm environment was nice

3 years ago

Reply from SmileDirectClub

Robin, thank you for your kind words and this wonderful review!

Mar. 10th, 2021

star star star star star

Amy Becker Idaho Falls, ID

I ordered my kit and received it in just a few days.

3 years ago

Reply from SmileDirectClub

Amy, your wonderful feedback and rating mean a lot to us.

Mar. 10th, 2021

star star star star star

Kemal Moise Philadelphia, PA

My experience was great. Everyone did there job well.

3 years ago

Reply from SmileDirectClub

Kemal, we're delighted to see this!

Mar. 10th, 2021

star star star star star

Ashley Duluth, MN

I like the cost of the aligners and the updates that I got

3 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Mar. 8th, 2021

star star star star star

Ruby ,

Everyone was so kind and made me feel very comfortable.

3 years ago

Reply from SmileDirectClub

Thanks so much for your feedback. We’re really glad you enjoyed the scan journey.

Feb. 28th, 2021

star star star star star

Laquisha Davis ,

The representative was very friendly and very professional.

3 years ago

Reply from SmileDirectClub

Laquisha, we're delighted to see this!

Feb. 25th, 2021

star star star star star

Tpark45 Waukegan, IL

Bitia was friendly, informative & super helpful!

3 years ago

Reply from SmileDirectClub

T, we're proud of our team – thank you so much for the shout-out!

Feb. 25th, 2021

star star star star_border star_border

Christine Leuchner Groton, CT

I was sent an email 2 1/2 weeks ago that I’d get an email on next steps. I’ve heard nothing.

3 years ago

Reply from SmileDirectClub

Hi Christine. I'm so sorry that it's been such a rough road. That shouldn't have happened. Please send us an email to [email protected] so we can better assist you.

Feb. 23rd, 2021

star star star star star

Joel M Dixon Riverside, CA

They were extremely Professional, also very Courteous

3 years ago

Reply from SmileDirectClub

Joel, this rating means the world to us. Thank you for taking the time to leave a review!

Feb. 16th, 2021

star star star star star

Elizabeth Rice Burlington, NC

it was so so simple to do! thank you!!!!

3 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Elizabeth.

Feb. 16th, 2021

star star star star star

Ablawa AKOHOUE Charlotte, NC

Because I was satisfied with the service

3 years ago

Reply from SmileDirectClub

Thanks a million, Ablawa!

Jan. 20th, 2021

star star star star star

Elizabeth Corthell West Hartford, CT

This process has been very simple and easy to follow

3 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Elizabeth!

Jan. 20th, 2021

star star star star star

Vanda Guillory Houston, TX

Fast and efficient consult and professional

3 years ago

Reply from SmileDirectClub

This is what we like to see! Thank you, Vanda.

Nov. 3rd, 2020

star star star star star

Nayatov Houston, TX

the lady was very polite and I felt welcomed.

3 years ago

Reply from SmileDirectClub

Nayatov, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Sep. 9th, 2020

star star_border star_border star_border star_border

Stephen Smart Austin, TX

I can't get them to update my address, and therefore haven't been able to use the product for the last 7 months. Yet, they are still charging me.

3 years ago

Reply from SmileDirectClub

Hi Stephen, thank you so much for taking the time to leave us a review. We're disappointed to hear about this and would be more than happy to help. Please give us a call at (800)-848-7566 so we can assist further. Best, Madison

May. 18th, 2020

star star star star star

Lauren Westerman Grand Rapids, MI

Easy company to work with and great results!

3 years ago

Reply from SmileDirectClub

We're thrilled to hear that!

May. 6th, 2020

star star star star star

Milandus Atlanta, GA

It was a great experience,everyone was very helpful

4 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Milandus! This means the world to us.

Mar. 2nd, 2020