Name: SmileDirectClub
Rating: 2.9

star star star star star

Julie Beckles Cleveland, OH

Super easy! Very helpful Customer Service Good experience😁😁

2 years ago

Reply from SmileDirectClub

Thanks a million, Julie!

Jul. 8th, 2021

star star star star_border star_border

Roland Sanchez Albuquerque, NM

Their customer service was great.. Taking a month for me to get the second impression kit was a bad experience

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Roland, We are very sorry for all the inconvenience. Please contact us via email at [email protected] and we will do everything we can to assist you.

Jun. 29th, 2021

star star star star star

Aaron Balderas Donna, TX

Staff was outgoing and friendly. The appointment only lasted 30 minutes .

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Aaron, we're delighted to read your review!

Jun. 28th, 2021

star star star star star

Scott Testa Philadelphia, PA

Sasha was great... Very professional... punctual.....and informative.

2 years ago

Reply from SmileDirectClub

Scott thanks for your kind comments about our team.

Jun. 24th, 2021

star star star star star

Edwina Indianapolis, IN

Good experience wish that I can get a smile for better prices

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi there, Edwina. Thank you for this awesome review! If you need any help at all, let us know via email at [email protected]

Jun. 23rd, 2021

star star star star star_border

Gabrielle Rushmer Willet, NY

Easy,and much cheaper than Invisalign, and my insurance wouldn’t help me at my local dentist

2 years ago

Reply from SmileDirectClub

Wow! This means a lot to us, Gabrielle. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

Jun. 22nd, 2021

star star star star star

Audrey Wiggins Hobbs, NM

My impression kit was good. It didn't take long to do aswell.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Audrey, your wonderful feedback and rating mean a lot to us.

Jun. 22nd, 2021

star star star star star

ROCK Jacksonville, FL

Your representative was super nice. Very patient and informative.

2 years ago

Reply from SmileDirectClub

Thanks for taking the time to share your experience, we strive 100% if you ever require further assistance don't hesitate to contact us at [email protected]

Jun. 18th, 2021

star star star star star

Aissa Miller Sandy, OR

Have not got my aligners yet but the impression kit was super easy :)

2 years ago

Reply from SmileDirectClub

Hello Aissa, thank you; we appreciate your feedback!

Jun. 10th, 2021

star star star star star

Destiny Reyes Watsonville, CA

Very nice staff and joyful people and great customer service

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Destiny, thank you for your kind words and this wonderful review!

Jun. 8th, 2021

star star star star star

Gary Cassiliano Brooklyn, NY

Great people and very thorough. Seems like an outstanding value

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Gary. We're so happy to see this review. Thank you so much!

Jun. 2nd, 2021

star star star star star

By Way Of Virginia Norfolk, VA

Sandy and Chanel were amazing!!!! I look forward to working with them further.

2 years ago

Reply from SmileDirectClub

Thanks for your kind comments about our team.

Jun. 1st, 2021

star star star star star

Sheena Phoenix, AZ

The technicians explanation of the process was great! Thank you.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Thanks a million, Sheena!

Jun. 1st, 2021

star star star star star

Becky Boros Fort Myers, FL

Everyone was polite and professional. All of my questions were answered.

2 years ago

Reply from SmileDirectClub

Thanks for the high star rating! Glad to hear about your experience.

May. 29th, 2021

star star star star star_border

Phallon Ferguson St Louis, MO

Josh was amazing to work with he explained the process very well and made me feel comfortable

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Thanks for your kind review!

May. 20th, 2021

star star star star star

Rose Thomas Union, KY

It was simple, fun and easy to use. Everything took about 15 minutes.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Rose. We're so happy to see this review. Thank you so much!

May. 17th, 2021

star star star star star

Maria Puoci Arlington Heights, IL

Janeth was super nice and helpful. Staff was great, facility cleaned. Loved it!

2 years ago

Reply from SmileDirectClub

Hi Maria, it's always our top priority to leave our customers excited and informed. Thank you!

May. 11th, 2021

star star star star star

Anterika Simmons

Great confidence Builder .No one could even tell I was wearing it.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Let's get this party started. This is totally the experience we want you to have. If you ever need our assistance don't hesitate to reach out at [email protected].🙂✨

Apr. 25th, 2021

star star star star star

Lina E. Edison, NJ

Great Service!!! I will definitely recommend everyone to be a member.

3 years ago

Reply from SmileDirectClub

Let's get this party started. This is totally the experience we want you to have. If you ever need our assistance don't hesitate to reach out at [email protected].🙂✨

Apr. 25th, 2021

star star star star star

Mike Wash Jr Philadelphia, PA

It was wonderful great staff Erica was a great employee well respected

3 years ago

Reply from SmileDirectClub

Mike, your wonderful feedback and rating mean a lot to us.

Apr. 16th, 2021

star star star star star

Maya Clark Peoria, IL

The impression kit was easy. I just looked up on YouTube for some guidance.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Maya, thank you so much for your positive comments about SmileDirectClub!

Apr. 13th, 2021

star star_border star_border star_border star_border

Paul Silva Miami, FL

The girl who gave me the exam was very kind. It is NOT a serious company because I NEVER heard from anything else. I think I wasted 2 valuable hours of my time

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at [email protected] to further assist you.

Apr. 12th, 2021

star star star star star

Jo198823 New York, NY

I’ve had an awesome experience learning how the product and procedure work

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Jo. We're so happy to see this review. Thank you so much!

Apr. 9th, 2021

star star star star star

Katelyn Barton Houston, TX

It was super easy to do and I can’t wait to get my new smile.

3 years ago

Reply from SmileDirectClub

Katelyn, we love seeing this!

Mar. 31st, 2021

star star star star star

Jolene Blackie Albuquerque, NM

Im comfortable w this company very affordable and confidential

3 years ago

Reply from SmileDirectClub

Hi Jolene! We're thrilled to see this.

Mar. 26th, 2021

star star star star star

NictoriaJ Providence, RI

Hailey was amazing! I was comfortable and she was very knowledgeable!

3 years ago

Reply from SmileDirectClub

Hi Nictoria, thank you so much for your positive comments about SmileDirectClub!

Mar. 26th, 2021

star star star star star

Frank L Jermyn, PA

Rob was very informative took time to answer questions and explain everything.

3 years ago

Reply from SmileDirectClub

Frank, we love seeing this!

Mar. 23rd, 2021

star star star star star

Theodor Pop Merced, CA

Was great really helpful and I’m excited to see where it goes

3 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Mar. 23rd, 2021

star star star star star

LUCY Ogden, UT

HAD GOOD EXPIERENCE STAFF WAS FRIENDLY GAVE GOOD INFORMATION

3 years ago

Reply from SmileDirectClub

Lucy, we are so happy to read such a great review about SmileDirectClub!

Mar. 20th, 2021

star star star star star

King MAFIA Arlington, TX

I loved the Attitude. They are awesome and generous!!👍🏾

3 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback.

Mar. 20th, 2021

star star star star star

Alex Miami, FL

Super amazing and understanding staff! I almost feel like they are family!

3 years ago

Reply from SmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Mar. 17th, 2021

star star star star star

Dana Gonzalez Reno, NV

It was very easy to use and had simple and helpful instructions.

3 years ago

Reply from SmileDirectClub

Dana, we are so happy to read such a great review about SmileDirectClub!

Mar. 10th, 2021

star star star star star

Ingrid Estevez Brooklyn, NY

My experience with Natasha was very professional and knowledgeable.

3 years ago

Reply from SmileDirectClub

Ingrid, we're thrilled to see your kind review!

Mar. 10th, 2021

star star star star star

allison davis Taylor, MI

The lady that took care of us informed us of each step that would happen

3 years ago

Reply from SmileDirectClub

Hi there Allison! It is always a pleasure to assist you.

Mar. 8th, 2021

star star star star star

Rocquel Crossley ,

He was a great experience everyone was polite and professional

3 years ago

Reply from SmileDirectClub

Rocquel, thank you for the high star rating!

Mar. 8th, 2021

star star star star star

Ana Mesina Union City, CA

The customer service agent was professional, explained the process thoroughly.

3 years ago

Reply from SmileDirectClub

Ana, thank you so much for your high rating!

Mar. 5th, 2021

star star star star star

Jaymi Martinez Lincolnton, NC

Super great, extremely informative. Answered all my questions

3 years ago

Reply from SmileDirectClub

Jaymi, thank you so much for your high rating!

Mar. 3rd, 2021

star star star star star

Marya San Mateo, CA

Friendly staff -Shantay at Daly City was great. Affordable, easy.

3 years ago

Reply from SmileDirectClub

We can’t thank you enough for the kind words about your scan experience. Your review means a lot to us, If you ever need our assistance don't hesitate to reach out at [email protected].

Feb. 28th, 2021

star star star star star

Emelyn Plasschaert Atlanta, GA

Extremely nice and welcoming! would recommend this location!

3 years ago

Reply from SmileDirectClub

Thanks so much for your feedback. We’re really glad you enjoyed the scanning visit.

Feb. 25th, 2021

star star star star star

ChristopherIrick777 The Bronx, NY

Excellent Customer Service , Fast , Workers are Friendly and Very Helpful

3 years ago

Reply from SmileDirectClub

Hi there, thank you so much for your high rating!

Feb. 23rd, 2021

star star star star_border star_border

Pamela Baum Granite City, IL

I think the idea is good, but the cost for the minimal changes to my daughter's teeth isn't worth it.

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience with the new treatment plan, this is certainly not the experience we want you to have. Please contact us at [email protected] to further assist you.

Feb. 21st, 2021

star star star star star

Lizzy shelburn Garland, TX

Very nice and overall good experience with staff and the company

3 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Lizzy.

Jan. 20th, 2021

star star star star star_border

Maria Gomez North Hills, CA

I love the customer service. They were so nice and I am so excited to start my treatment!

3 years ago

Reply from SmileDirectClub

Hello Maria, we really appreciate your positive review!

Aug. 25th, 2020

star star_border star_border star_border star_border

Regina Indianapolis, IN

0 stars, aligners crumbled in my mouth Trying hard to get all my health savings account Money back. If they moved one tooth they want to keep half your money!

4 years ago

Reply from SmileDirectClub

Hi Regina. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, I will be reaching out to you via DM. Thank you, Thom

Nov. 14th, 2019

star star_border star_border star_border star_border

Jody lozier Woodland, ME

Absolutely horrible company! Do not do business with them! I have had nothing but trouble with them and my daughters teeth aren’t even any straighter.

4 years ago

Reply from SmileDirectClub

We're concerned to see this, Jody, as we take great pride in the product and care that we provide to our customers. Please send us an email at so we can assist. In addition, our Customer Care team is available 24/7 via phone, chat, social media, and email. Best, Thom

Jul. 8th, 2019

star star star star star

Red259 Orlando, FL

I love it!!! I ve always had a split between my teeth. In 4 months it completely closed the gap.

1 year ago

star star star star star

Laura Mccall Reno, NV

I researched this product before choosing a company. Customer service is super nice.

1 year ago

star star star star star_border

Rick Froid Park Ridge, IL

Good experience with good results. Very Satisfied. The whole process was very simplistic & pain free.

2 years ago Edited December 2, 2021

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Rick!

Dec. 2nd, 2021

star star star star star

Tequanda Jackson Tallahassee, FL

Smile direct helped me know wether braces were a good option for me and gave me an amazing price

2 years ago Edited November 8, 2021

Reply from SmileDirectClub

Tequanda, your wonderful feedback and rating means a lot to us!

Nov. 8th, 2021

star star star star star

Nicole Mashore Henderson, NV

They were awesome in the office so knowledgeable and kind. I appreciate them so very much.

2 years ago Edited November 3, 2021

Reply from SmileDirectClub

Nicole, we love seeing this!

Sep. 3rd, 2021