Name: SmileDirectClub
Rating: 2.9

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Verified Customer

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Shanil Pennsburg, PA

Could not get update as the representative was facing delays

3 years ago

Reply from SmileDirectClub

Hi Shanil, we always want to promptly address any concerns that arise. I would like to learn more about your experience. Please reach out to me directly at [email protected]. Best, Toni

Jan. 12th, 2021

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Verified Customer

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Brenda McEady

They work good but cut, stratch the mouth.

3 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Brenda. We're concerned to hear this. If customers have any concerns at all, our Customer care and dental teams are always available to provide a resolution. Feel free to give us a call at (800)-848-7566 if we can help with anything. Best, Madison

Nov. 3rd, 2020

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Verified Customer

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Kelsey G Lakewood, CO

Very little contact. Far from perfect results.

3 years ago

Reply from SmileDirectClub

Hello Kelsey, thank you for the feedback. We are sorry to hear that you are not fully satisfied with your smile yet. Most of our customers are eligible for a re-evaluation request, and we absolutely want to get you the smile you deserve. I would like to further assist you with this process. Please reach out to me directly at [email protected]. Best, Fiona

Aug. 4th, 2020

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Verified Customer

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Marquis Day Davila Lake Worth, FL

My teeth aren't fully straight bad costumer service

3 years ago

Reply from SmileDirectClub

Hello Marquis, thank you for taking the time to leave us this feedback. We are concerned to hear that you have not had the best experience with Customer Care, and that you are not fully satisfied with your end results. Most of our customers are eligible for a re-evaluation in order to achieve their smile goal. I would like to learn more about your experience and assist further. Please reach out to me directly at [email protected]. Best, Fiona

Aug. 4th, 2020

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Ec Bloomington, IN

I'm teeth didn't get straight and they hurt

3 years ago

Reply from SmileDirectClub

Hello Ec, thank you for the feedback. We are concerned to hear that the aligners caused you some discomfort and you are not fully satisfied with your smile yet. Most of our customers are eligible for a re-evaluation request, and we absolutely want to get you the smile you deserve. In order for us to further assist, please reach out directly at [email protected]. Best, Fiona

Aug. 4th, 2020

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Istiaque Belal Paterson, NJ

Some of the aligners are are sharp and had cut my gum

3 years ago

Reply from SmileDirectClub

Hello Istiaque, thank you for the feedback. We are concerned to hear that the aligners have caused you some discomfort and cut your gums. We have our team Dental Team available to you assist you with these concerns Monday through Friday from 7:00 AM to 8:00 PM CST. Please reach out to me directly at [email protected], and I would be happy further assist. Best, Fiona

Aug. 4th, 2020

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Kristen Brouillette

Did not completely straighten my one problem tooth.

3 years ago

Reply from SmileDirectClub

Hello Kristen, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jul. 21st, 2020

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David Corder-Green

The invisible aligners worked a little but not great.

3 years ago

Reply from SmileDirectClub

Hello David, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jul. 21st, 2020

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Jon

Didn't straighten my teeth much. Not much follow up on anything

3 years ago

Reply from SmileDirectClub

Hello Jon, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at [email protected]. Best, Fiona

Jul. 21st, 2020

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Oscar

The customer service department is horrible. It's very similar to talking with a wall!

4 years ago

Reply from SmileDirectClub

Hello Oscar, we are very disappointed to hear this as we take pride in our communication efforts and customer service. One should definitely not feel that they are talking with a wall. For additional assistance, we can be reached at 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Gavin Aquhart

mailing times for aligners is extremely long

4 years ago

Reply from SmileDirectClub

Hi Gavin, we definitely don't want club members to wait longer than the expected time frame for any purchases, and we appreciate everyone's patience when they do. For any additional questions or concerns, please call 800-689-0053. Best, Mae.

Mar. 11th, 2020

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Jacqui Reed

Not enough up front information about retainers

4 years ago

Reply from SmileDirectClub

Hi Jacqui, here at Smile Direct Club, we want club members to have the adequate information and all questions answered about their smile journey. One can always visit our website for additional details, and like all orthodontic treatments, retainers are vital to keep teeth from shifting. For further assistance, please contact 800-689-0053. Best, Mae.

Mar. 12th, 2020

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Ava

Gape in top teeth bottom not totally straight

4 years ago

Reply from SmileDirectClub

Hi Ava, we definitely want all club members to be completely satisfied with the end results of their smile journey and re-evaluations are offered if one is not. Please reach out to 800-689-0053 for further assistance. Best, Mae.

Mar. 12th, 2020

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Jennifer Trimble

I referred a friend , they screwed up the transaction and wouldn't give me my referral bonus

4 years ago

Reply from SmileDirectClub

Hi Jennifer, we appreciate you leaving us a review. A referral code must be added when booking the 3D image appointment. This code allows our system to track who refers who and will automatically send out the referral reward. If this isn't added prior to the aligner purchase, it will not be captured. If you need any help, please give us a call at (800)-848-7566 so we can assist. Best, Madison

Mar. 5th, 2020

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Addis Wofford

I noticed that my smile has improved but on the right side there is a large gap

4 years ago

Reply from SmileDirectClub

Hello Addis, at the end of the day, we want nothing more than for every club member to be ecstatic with their end results. However, the good news is, we do offer additional aligners when one is not. This allows club members to have more time to achieve their desired results. For further assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Audrey williams

Takes to long to get response about your liners

4 years ago

Reply from SmileDirectClub

Hi Audrey, we take pride in our customer service and one should not have to wait awhile to receive assistance from our customer support team. For any other concerns or questions, please reach out to 800-689-0053. Best, Mae.

Mar. 13th, 2020

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Yvonne Benavides

The are not very good at calling people back concerning orders.

4 years ago

Reply from SmileDirectClub

Hi Yvonne, we take pride in our customer service and communication efforts so this is very disappointing to hear. If you need additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Jasmine

The customer service for this company is TERRIBLE

4 years ago

Reply from SmileDirectClub

Hi Jasmine, we care deeply about our club members and want to provide the best service possible. One can always reach out to our customer care support team if they have any question or concerns. Please contact 800-689-0053 for our services.

Mar. 13th, 2020

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Jennie LaCovey

My teeth are straighter, but not completely straight

4 years ago

Reply from SmileDirectClub

Hi Jennie, we want all club members to be satisfied by the end of their smile journey and offer re-evaluations for anyone that may be unhappy with their results. For further assistance, please contact 800-689-0053. Best, Mae.

Mar. 13th, 2020

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Shonta Williams

My gap closed but my front tooth is still crooked

4 years ago

Reply from SmileDirectClub

Hi Shonta, we want all club members to be completely satisfied by the end of their smile journey, and we offer re-evaluations for anyone who may not be happy with the results of their smile. Please reach out to 800-689-0053 for further assistance. Best, Mae.

Mar. 13th, 2020

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Harold Alexander

Good company not 100% happy with the results

4 years ago

Reply from SmileDirectClub

Hi Harold, we care deeply about our club members and want everyone to be satisfied by the end of their smile journey. We offer re-evaluations for anyone who may be unhappy with their results. Please contact 800-689-0053 for further assistance. Best, Mae.

Mar. 13th, 2020

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Anonymous client

Dramatic results, just not the final results I was looking for.

4 years ago

Reply from SmileDirectClub

Hello, we love to hear when club members are ecstatic about their end results! However, if they are not, we do offer a re-evaluation so that one can achieve the results they are looking for. If you need any additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Lori Bellini

They seemed to drop me in the middle of my treatments

4 years ago

Reply from SmileDirectClub

Hi Lori, no one should feel a lower level of support later in their smile journey with us. Instead, consistent 5-star service and making the club member feel valued from beginning to end should be what is experienced. Please give us a call at 800-689-0053 for further assistance. Best, Valerie

Mar. 12th, 2020

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Jody

Terrible response time with customer service.

4 years ago

Reply from SmileDirectClub

Hi Jody, this is very disappointing to see as we work very hard to ensure all club members are taken care of in a timely manner. No one should slip through the cracks and have to wait a while to receive help with their concerns. In order to better assist, please give us a call at 800-689-0053. Best, Valerie

Mar. 12th, 2020

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Cameron

They work good but it needs to be longer then 5 months

4 years ago

Reply from SmileDirectClub

Hello Cameron, we grin ear to ear when we hear club members are in love with their new smile. However, when they are not completely happy, one can request a re-evaluation for additional aligners. Please give us a call at 800-689-0053 for further assistance. Best, Valerie

Mar. 12th, 2020

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J Allen Pensacola, FL

So easy to get started. Great service, communication and product.

1 year ago

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Kim Brevard, NC

The mold kit was easy to use. Taking the pictures were harder. Overall, a good experience.

2 years ago

Reply from SmileDirectClub

Kim, thank you so much for sharing.

Oct. 6th, 2021

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Peyton Mcdonald Washington, DC

super easy to do impressions, really easy for return shipping

2 years ago

Reply from SmileDirectClub

Peyton, we're delighted to see this!

Sep. 29th, 2021

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Im A troller Duncan, OK

Very affordable and super quick way to get your smile fixed!

2 years ago

Reply from SmileDirectClub

Happy to hear it! We love providing a cost-effective option for our customers.

Sep. 29th, 2021

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Diamond Bond Dover, DE

Experience was great. The staff was very nice and informative.

2 years ago

Reply from SmileDirectClub

Diamond, we love seeing this! Thank you for sharing.

Sep. 23rd, 2021

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Lisa Marks Houston, TX

Great experience staff was kind knowledgeable of what they were doing

2 years ago Edited September 22, 2021

Reply from SmileDirectClub

Lisa, thank you for your kind words and this wonderful review!

Sep. 22nd, 2021

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Michael Smith Dunedin, FL

Everyone was very friendly and helpful. Dee was the best. Thanks for everything

2 years ago Edited September 20, 2021

Reply from SmileDirectClub

Thank you so much for sharing, Michael! This means the world to us.

Sep. 20th, 2021

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APRIL Lynch Asheville, NC

Cost is reasonable with several Payment options to choose from

2 years ago Edited September 20, 2021

Reply from SmileDirectClub

We love providing a cost-effective option for our customers. Thanks, April.

Sep. 20th, 2021

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ArtsyMommas CA

Ty was great! He answered all my MANY questions and was kind and professional.

2 years ago Edited September 20, 2021

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Sep. 20th, 2021

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Paola Medrano Paterson, NJ

It’s a fast &’ easy process ! I really recommend getting with smile direct

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Paola, we really appreciate your positive review!

Sep. 10th, 2021

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Angie B Dayton, OH

All of my questions were answered and the young lady was very nice.

2 years ago

Reply from SmileDirectClub

Angie, we really appreciate your feedback!

Sep. 9th, 2021

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Dakota Lynn Houston, TX

Amazing I love it fast and easy to use highly recommend it for everyone

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Dakota, your wonderful feedback and rating means a lot to us!

Sep. 3rd, 2021

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Kathy Siegfried Dayton, OH

I like the fact that you can take your impressions on your own and at home

2 years ago

Reply from SmileDirectClub

Kathy, we really appreciate your positive review!

Sep. 2nd, 2021

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Helen Perry Duncanville, TX

Easily accessible and returnable. So easy to read and follow the directions!

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Helen, we're delighted to see this!

Aug. 23rd, 2021

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Stephanie Rome, NY

Easy, effortless, fast! Perfect painless process for my busy lifestyle

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Stephanie, your wonderful feedback and rating mean a lot to us

Aug. 19th, 2021

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Brandy Harrah Broken Arrow, OK

Delivery was fast, instructions were great and the process was super easy!

2 years ago

Reply from SmileDirectClub

Brandy, we love seeing this!

Aug. 16th, 2021

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Terri Ellis Houston, TX

My insurance company said they didn't cover this eventhough SDC said that they did. Cigna's HMO will not pay. I feel like I've been lied to by SDC.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Terri, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a genuine service for our customers. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at [email protected]. Kindest Regards, Toni

Aug. 6th, 2021

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Sergio & Felicitas Bravo-Ponce Hyattsville, MD

Bianca was very helpful and informative. All the staff were very friendly!

2 years ago

Reply from SmileDirectClub

Sergio and Felicitas, we're delighted to see this!

Aug. 6th, 2021

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Shyne Bright Dallas, TX

Still waiting on my insurance coverage answer from Smile. I’ve turned in the form twice.

2 years ago

Reply from SmileDirectClub

Hi, Shyne. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

Jul. 29th, 2021

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Erin Birmingham, AL

Chasidy was a great consultant! She was very professional and personable!

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Erin, we're proud of our team – thank you so much for the shout-out!

Jul. 27th, 2021

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Maliha Begum The Bronx, NY

It was a good experience and the workers there were very nice and friendly.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Maliha, we really appreciate your feedback!

Jul. 27th, 2021

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Neil Milwaukee, WI

Nicole at the Brookfield Wisconsin location was exceptional at all aspects of her job.

2 years ago

Reply from SmileDirectClub

Hi Neil, thank you so much for your positive comments about SmileDirectClub!

Jul. 23rd, 2021

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Starr Strong Eden Prairie, MN

I loved how personal individual and at ease the whole process was.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Starr. We're so happy to see this review. Thank you so much!

Jul. 20th, 2021

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Mashfi Chowdhury Upper Darby, PA

Emma was an amazing person to talk to and talk about the procedures with!

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Mashfi, thanks for your kind comments about our team.

Jul. 20th, 2021

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lisa wolf White Plains, NY

Natasha was great however when I got the plan for my teeth it did not address the problem I wanted fixed

2 years ago

Reply from SmileDirectClub

Hi Lisa, We are very sorry for all the inconvenience. Please contact us via email at [email protected] and we will do everything we can to assist you.

Jul. 14th, 2021