Name: SmileDirectClub
Rating: 2.8

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Verified Customer

star star star star star

Tim Brooks

They fixed my crooked teeth at an affordable price

4 years ago

Reply from SmileDirectClub

Thanks a million, Tim!

Mar. 10th, 2020

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Verified Customer

star star star star star

Anni Sutherlin

Great service, great results, great customer service

4 years ago

Reply from SmileDirectClub

Happy to hear this, Anni! We appreciate that you took the time to share some kind words.

Mar. 10th, 2020

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Verified Customer

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Lorie

Super easy to with and most of the retainers worked very well.

4 years ago

Reply from SmileDirectClub

Lorie, your wonderful feedback and rating mean a lot to us.

Mar. 12th, 2020

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Verified Customer

star star star star star

Sandra Harrington

They are great I'm loving the way my smile is shaping up!

4 years ago

Reply from SmileDirectClub

Thanks a million, Sandra!

Mar. 10th, 2020

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Verified Customer

star star star star star

Eric Colvin

Great approach to the customer experience

4 years ago

Reply from SmileDirectClub

We're delighted to see this. Thank you, Eric!

Mar. 10th, 2020

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Verified Customer

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Debbie Jacobs

They have been so helpful and I'm really seeing results.

4 years ago

Reply from SmileDirectClub

We appreciate the support, Debbie. Thanks for the 5 stars!

Mar. 10th, 2020

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Verified Customer

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Connie Davies

Really good except some of the aligners are really uncomfortable.

4 years ago

Reply from SmileDirectClub

Hi Connie, it is normal for one to experience a little discomfort during their smile journey. However, if the aligners are causing fit issues or a great deal of pain, we can be contacted at 800-689-0053 for further assistance. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Andrea Palmquist

Excellent customer service and solid equipment

4 years ago

Reply from SmileDirectClub

Andrea, thanks so much for the review!

Mar. 10th, 2020

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Verified Customer

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Dean Reading

Excellent results, reasonable price, shorter time, detailed instruction.

4 years ago

Reply from SmileDirectClub

Dean, we're delighted to see this!

Mar. 12th, 2020

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Verified Customer

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Rosalinda Perez

Affordable and Easy to use. Great customer service.

4 years ago

Reply from SmileDirectClub

We're thrilled to read this, Rosalinda!

Mar. 10th, 2020

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Verified Customer

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Chuck

it is a simple, easy to use, and effective product

4 years ago

Reply from SmileDirectClub

Thanks a million!

Feb. 25th, 2020

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Verified Customer

star star star star star

Johnell

ease of use, payment, etc. direct means direct.

4 years ago

Reply from SmileDirectClub

We're thrilled to see this.

Feb. 25th, 2020

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Verified Customer

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David Caterisano

Great innovative product that I like very much.

4 years ago

Reply from SmileDirectClub

Thank you so much for your positive comments about SmileDirectClub, David!

Feb. 25th, 2020

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Verified Customer

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Elizabeth

Easy to use but once the 90 day check in happens, there is no check ins

4 years ago

Reply from SmileDirectClub

Hi Elizabeth, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us at 800-848-7566 for further assistance.

Feb. 26th, 2020

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Verified Customer

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Tina Jacobs

My experience was great.The aligners fits perfect.

4 years ago

Reply from SmileDirectClub

We are so happy to read this!

Feb. 25th, 2020

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Verified Customer

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Steve Wilson

Some aligners are very sharp. Kit should include orthodontic wax.

4 years ago

Reply from SmileDirectClub

Hello Steve, thank you; we appreciate your feedback!

Feb. 26th, 2020

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Verified Customer

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Kim

The outcome and timeframe was pretty accurate.

4 years ago

Reply from SmileDirectClub

We appreciate you leaving this review!

Feb. 25th, 2020

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Verified Customer

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Lauren Weaver

Simple, affordable, convenient and discreet!

4 years ago

Reply from SmileDirectClub

Thank you, Lauren. We're so happy to read such a wonderful review!

Feb. 25th, 2020

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Verified Customer

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Cassie

Very responsive and the process is pretty easy to follow.

4 years ago

Reply from SmileDirectClub

Blake, we're thrilled to see this!

Feb. 25th, 2020

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Verified Customer

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Nicole Copestick

Easy to work with and great customer service!

4 years ago

Reply from SmileDirectClub

Thank you so much, Nicole!

Feb. 25th, 2020

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Verified Customer

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Nicole

Loved my results! Never had any problems

4 years ago

Reply from SmileDirectClub

We are so happy to read this!

Feb. 25th, 2020

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Verified Customer

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Chris Stutzman

Great customer service. Teeth look great.

4 years ago

Reply from SmileDirectClub

We love seeing this, Chris!

Feb. 25th, 2020

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Verified Customer

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Domenic

Fast. Easy. Discrete. Easy to use. See results quickly.

4 years ago

Reply from SmileDirectClub

We love seeing this, Domenic! Thank you so much.

Feb. 25th, 2020

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Verified Customer

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Rob Fader

It worked!! What else can I say. Exactly as advertised.

4 years ago

Reply from SmileDirectClub

We love this enthusiasm! Thank you for the review, Rob!

Feb. 25th, 2020

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Verified Customer

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Josh Bacon

Work perfect if you already had braces. They're limited if you haven't.

4 years ago

Reply from SmileDirectClub

Hi Trish, we appreciate you taking the time to leave us this feedback.

Feb. 26th, 2020

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Verified Customer

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Cathy wilhelm

Excellent service. Fast friendly efficient reassuring

4 years ago

Reply from SmileDirectClub

We appreciate the positive review, Cathy!

Feb. 25th, 2020

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Verified Customer

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Lisa Michalak

Easy program to follow, great customer service

4 years ago

Reply from SmileDirectClub

Lisa, thank you so much!

Feb. 25th, 2020

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Verified Customer

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Brian Hower

2/4 teeth I was concerned about are still out of alignment and the rest isnt exactly very straight

4 years ago

Reply from SmileDirectClub

Hello Brian, if a club member is not satisfied with their end results, a re-evaluation can be requested. This means additional aligners will be shipped out for further alignment. For further assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 12th, 2020

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Verified Customer

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Kalynn Dever

Super easy. Very convenient for my lifestyle.

4 years ago

Reply from SmileDirectClub

We're happy to hear this, Kalynn!

Feb. 25th, 2020

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Verified Customer

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Charisha Smith

It closed my gap perfectly it's worth the money

4 years ago

Reply from SmileDirectClub

We're so happy we can provide a convenient option for teeth straightening. Thanks so much, Charisha!

Feb. 25th, 2020

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Verified Customer

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Jackie Griffis

Easy instructions, Fast results. Good service.

4 years ago

Reply from SmileDirectClub

Now that's an honor! Thank you so much, Jackie.

Feb. 25th, 2020

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Verified Customer

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Lou Jean Gulley

Price, effectiveness, promptness, and clear instructions.

4 years ago

Reply from SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Lou Jean.

Feb. 25th, 2020

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Verified Customer

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Sacoria Lucas

Everyone was polite, and the process was easy.

4 years ago

Reply from SmileDirectClub

We're delighted to read this!

Feb. 25th, 2020

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Verified Customer

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Sherie S

Quick and easy with good results. My results were not perfect but close enough

4 years ago

Reply from SmileDirectClub

Hi Sherie, the great news is, if one is not happy with their end results, we do offer a re-evaluation. This allows one to receive another round of aligners to then achieve their remaining concerns in regard to their smile. For further assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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Chris

Excellent service and corrections to order

4 years ago

Reply from SmileDirectClub

Thank you so much, Chris!

Feb. 26th, 2020

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Verified Customer

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Jacqueline Brown

Smile direct is convenient and affordable.

4 years ago

Reply from SmileDirectClub

This makes us smile. Thank you, Jacqueline!

Feb. 26th, 2020

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Verified Customer

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Latoya Creighton

The process was quick, easy and at times fun.

4 years ago

Reply from SmileDirectClub

Latoya, we love seeing this!

Feb. 26th, 2020

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Verified Customer

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Elaine Scott

Easiest, most convenient, fastest way to a straight smile.

4 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Feb. 26th, 2020

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Verified Customer

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Amanda Bethke

they are great and already straightening my teeth

4 years ago

Reply from SmileDirectClub

We're happy to read this!

Feb. 26th, 2020

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Verified Customer

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Rebecca Song

Very responsive and good customer service

4 years ago

Reply from SmileDirectClub

This is why we do what we do. Thank you for the feedback, Rebecca!

Feb. 26th, 2020

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Verified Customer

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Wayne V

Delivery time was too long. This is something that should transparent to customers.

4 years ago

Reply from SmileDirectClub

Hi Wayne, we do have time frames for our packages to be shipped out and delivered. If the order does not arrive on time, we do everything we can to make it right for the club member. We can be reached at 800-689-0053 for additional assistance. Best, Valerie

Mar. 12th, 2020

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Verified Customer

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Toni

Friendly people, fast delivery, great results.

4 years ago

Reply from SmileDirectClub

Thanks for making us smile, Toni!

Feb. 26th, 2020

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Verified Customer

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Connie Hicks

My teeth look great and 6 months vs 18 months

4 years ago

Reply from SmileDirectClub

Thanks a million, Connie!

Feb. 26th, 2020

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Verified Customer

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Tyler Price

fixed my teeth in a short amount of time

4 years ago

Reply from SmileDirectClub

We're delighted to read this. Thank you, Tyler!

Feb. 26th, 2020

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Verified Customer

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bernita chiles

had a front tooth go crooked. sent pics because they wanted to review have not heard back it has been over a month

4 years ago

Reply from SmileDirectClub

Hi Bernita, we are disappointed to hear this. Our goal is for all club members to be happy with their end results and be taken care of promptly. For additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Verified Customer

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April

Great results and great customer service.

4 years ago

Reply from SmileDirectClub

April, we appreciate the positive review!

Feb. 26th, 2020

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Verified Customer

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Deborah Gary

They are friendly and understand my needs.

4 years ago

Reply from SmileDirectClub

We're delighted to read this, Deborah!

Feb. 26th, 2020

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Verified Customer

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Larry

Easy and it works. Good bang for the cost.

4 years ago

Reply from SmileDirectClub

We are so happy to read this, Larry!

Feb. 26th, 2020

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Verified Customer

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Evelyn Ventrice

They take a long time to get back to you and I don't feel like they hear my complaints.

4 years ago

Reply from SmileDirectClub

Hi Evelyn, we definitely want every club member to feel valued and taken care of during their smile journey. For additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 12th, 2020

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Verified Customer

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Ariana Wright

I'd like my front teeth to be alittle straighter than what they did but it is what it is

4 years ago

Reply from SmileDirectClub

Hi Ariana, re-evaluations are offered to all club members that are unhappy with their end results. This allows for further alignment in order to receive the new smile that one has been looking for. Please give us a call at 800-689-0053 for further assistance. Best, Valerie

Mar. 12th, 2020