Name: SmileDirectClub
Rating: 2.9

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Verified Customer

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Anna Shoemaker

Awesome customer service & super easy to use!

4 years ago

Reply from SmileDirectClub

We're honored. Thank you so much, Anna!

Feb. 26th, 2020

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Verified Customer

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Amy Burtraw

Easy to use and less expensive than "others"

4 years ago

Reply from SmileDirectClub

Thanks a million, Amy!

Feb. 26th, 2020

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Verified Customer

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Maria

Very convenient, easy and painless and great communication!

4 years ago

Reply from SmileDirectClub

We are thrilled to read such a wonderful review!

Feb. 26th, 2020

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Verified Customer

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Peggy Wohl

best customer service and my teeth are straight!

4 years ago

Reply from SmileDirectClub

That's what we like to hear, Peggy!

Feb. 26th, 2020

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Verified Customer

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Karyn Roth

The product does work, but I had a few issues along the way.

4 years ago

Reply from SmileDirectClub

Hello Karyn, we want nothing more than for all of our club members to have a fun, exciting, and most of all, smooth smile journey. If there are any questions or concerns that have not yet been addressed, we can be contacted at 800-689-0053. Best, Valerie

Mar. 16th, 2020

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Verified Customer

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SUSAN

Very convenient, easy to follow, results were good

4 years ago

Reply from SmileDirectClub

Hello Susan, this makes us smile! Thank you very much.

Mar. 17th, 2020

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Verified Customer

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Jose Luis Rodriguez

Great customer service and great product

4 years ago

Reply from SmileDirectClub

Thanks a million, Jose!

Mar. 2nd, 2020

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Verified Customer

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Monica

By the 4-5 month my teeth were starting to hurt and they started to turn yellow

4 years ago

Reply from SmileDirectClub

Hi Monica, we appreciate you taking the time to leave us this feedback. Please reach out to us at 800-848-7566 so we can further assist.

Mar. 2nd, 2020

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Verified Customer

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Rimaz

I am able to smile perfectly now, thanks to smile direct

4 years ago

Reply from SmileDirectClub

Rimaz, thank you so much for your high rating!

Mar. 2nd, 2020

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Verified Customer

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Julian Gilbert

I had a couple of issues with the wrong aligners being manufactured.

4 years ago

Reply from SmileDirectClub

Hi Julian, we appreciate you taking the time to leave us this feedback.

Mar. 2nd, 2020

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Verified Customer

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Laura Vinyard

My teeth have straightened so much and so quickly.

4 years ago

Reply from SmileDirectClub

Laura, we are so happy to read such a great review about SmileDirectClub!

Mar. 2nd, 2020

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Verified Customer

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Kosta Papavasiliou

Amazing product, works great, convenient do at home kit

4 years ago

Reply from SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Mar. 2nd, 2020

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Verified Customer

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Rosalie Collins

All my expectations were met from delivery to completion.

4 years ago

Reply from SmileDirectClub

;p05

Mar. 2nd, 2020

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Michael Brennan Memphis, TN

It's an okay product that averagely worked. Everything is done virtually/online other than initial visit. I would definitely shop your options with Invisilign.

1 year ago

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James Richards Las Vegas, NV

I got ordered this for some. He loved what it did for and I as well. Much better than having braces. It works fast and there's no pain.

1 year ago

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Lise Perody Wethersfield, CT

The results were received in a timely manner. Unfortunately I have questions that I emailed the doctor(?) about, twice, and have yet to receive a call or email back. This happened to a friend of mine too. Perhaps this is the "Clubs" operating model.

2 years ago Edited October 4, 2021

Reply from SmileDirectClub

Hello Lisa, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always promptly address any questions our customers may have. We are sorry to hear about your experience thus far and would like to learn more. For further assistance, please reach out to me directly at [email protected]. Kindest Regards, Toni

Oct. 4th, 2021

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Jamie Cooke Portsmouth, VA

They've been really awesome with keeping me updated on everything going on. I'm excited about getting straighter teeth.

2 years ago

Reply from SmileDirectClub

Hi Jamie, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Oct. 4th, 2021

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curt scherer Austin, TX

Order date was almost two months ago still haven’t received aligners. I call every week and get promised I will receive in 3-5 business days. Never received them. My teeth might be shifting and the aligners won’t fit if so. If I don’t get them soon I’ll need full refund.

2 years ago

Reply from SmileDirectClub

Hello Curt, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at [email protected]. Best, Toni

Oct. 4th, 2021

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Kim Davis Broken Arrow, OK

Miranda was wonderful and very informative and walked me through every step of the process. Thank you!

2 years ago

Reply from SmileDirectClub

Hello Kim, thank you; we appreciate your feedback!

Sep. 29th, 2021

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GChohan Owings Mills, MD

My first treatment set was for 3 months, it made no difference to my teeth. I sent in new impressions and it’s been two months and I have not gotten new Aligners. I called and text chatted multiple times and they keep asking me to wait one more week.

2 years ago Edited September 21, 2021

Reply from SmileDirectClub

Hello, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at [email protected]. Best, Toni

Sep. 21st, 2021

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a briorn Torrance, CA

The scan sent to me showed my current teeth with a gap which I don't have then the video showed a progression of my smile after 4 mo to show that I wouldn't have a gap. Super misleading.

2 years ago

Reply from SmileDirectClub

Hello, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at [email protected]. Best, Toni

Sep. 16th, 2021

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Nia Bowdoin Azusa, CA

I like that I can contact someone at SDC 24/7 and that the employees are always ready to help. I also like that they are 100% honest with me.

2 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Nia.

Sep. 3rd, 2021

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Long Tran Kansas City, MO

Company cares about your smile. Most Affordable way to straighten your teeth. Guarantee a perfect smile

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

This makes us smile! Thank you, Long.

Aug. 31st, 2021

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Josie Moore

i ordered the nighttime impression kits and got the 22 hr ones, very disappointed that after getting so excited and waiting for my kit, i now have to go through the same one month waiting period.

2 years ago

Reply from SmileDirectClub

Hello Josie, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a convenient service for our customers. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at [email protected]. Kindest Regards, Toni

Aug. 30th, 2021

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Scott McManus Fort Myers, FL

Seemed easy enough to start. Friendly staff except they don’t give you correct pricing . Ended walking out having paid for services in full and have had NOTHING BUT TROUBLE with the company since! Don’t bother calling the help line, all they do is read off of a script and are unable to help you with and problem resolution

2 years ago

Reply from SmileDirectClub

Hello Scott, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a genuine service for our customers. We are sorry to hear about your experience thus far. For further assistance, please reach out to me directly at [email protected]. Kindest Regards, Toni

Aug. 20th, 2021

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Brandon Jackson Tempe, AZ

I had an amazing experience here! Going in person made my day! :) Roxy is the best! She is so fun and makes you smile!!

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Aug. 12th, 2021

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Leslie Harris Atlanta, GA

They were kinda rude. I was curious and they kept asking me if I had a problem. The explanation was very vague. I was told there was a dentist that would follow up and answer any questions and finish the process. They could improve on being more open minded.

2 years ago

Reply from SmileDirectClub

Hello Leslie, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. It is important to us to always provide a genuine service for our customers. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at [email protected]. Best, Toni

Aug. 11th, 2021

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Chandler Carey Waterloo, IA

Little to no communication. My initial ones did not work so I was sent another kit to try again and even sent additional pics upon request and have received zero response since. I feel like I’ve been ghosted and wasted almost $2,000. Really upset.

2 years ago

Reply from SmileDirectClub

Hi Chandler. We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. In order to better assist you, please reach out to us directly at [email protected].

Aug. 4th, 2021

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Kelly Adams Longwood, FL

I left my appointment early because I was so irritated. After waiting 30 min past my appointment time, the person helping me was more interested in asking me personal questions and making fake small talk than explaining what he was going to be doing.

2 years ago

Reply from SmileDirectClub

Hello Kelly, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience thus far, and we would like to learn more. In order for us to best assist, please reach out to me directly at [email protected]. Best, Toni

Aug. 3rd, 2021

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Amanda Hunt Martinsville, IN

The wrong aligners were ordered. I asked for standard liners and they ordered night time. I had to cancel and get a refund and now I have to wait 10 days for my money to come back.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Amanda, We are very sorry for all the inconvenience. Please contact us via email at [email protected] and we will do everything we can to assist you.

Jul. 23rd, 2021

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Akirra Boe Rochester, MN

Not worth your time or money! Should choose a different route other than smile direct club. Workers are not helpful at all! All this company does is make excuses. Very upset with the treatment of them. Would not recommend to anyone!

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Akirra, We are very sorry for all the inconvenience. Please contact us via email at [email protected] and we will do everything we can to assist you.

Jul. 23rd, 2021

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K Lacasse Milpitas, CA

I have made 3 calls to Smile direct since my visit. Each time I was to receive a call back on insurance coverage. Each time I called I was told I would have a call back within 24-48 hours. I have had nothing except more emails to order more merchandise. I hope this is not the regular customer service.

2 years ago

Reply from SmileDirectClub

Hi K. Thanks for taking the time to leave a review. We're concerned to hear about your experience. If you have any issues, feel free to send us an email at [email protected] so that we can assist further.

Jul. 21st, 2021

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Malka Swenson Passaic, NJ

A wonderful lady took my scans at the Newark NJ location. I was not at the Harlem/Manhattan location

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi Malka, we appreciate you taking the time to leave us this feedback.

Jul. 20th, 2021

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JoAnne Buffalo, NY

I have not purchased yet, but Smile Direct has Outstanding Fantastic Attitudes. Stephanie made my day :)

2 years ago

Reply from SmileDirectClub

JoAnne, we are so happy to read such a great review about SmileDirectClub!

Jul. 19th, 2021

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Juliana Cruz Syracuse, NY

They are very affective but made my gums go back really far. Customer service is good always there when i had a question

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Thank you for taking the time to share a review! We truly appreciate the support.

Jul. 19th, 2021

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Temon Dailey Newport News, VA

The in person experiences are great. Its the communication through email and phone im not too confident in. As far as reaction time and clarity with next steps.

2 years ago

Reply from SmileDirectClub

Hi Temon, We are very sorry for all the inconvenience. Please contact us via email at [email protected] and we will do everything we can to assist you.

Jul. 14th, 2021

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MacKenzie King San Antonio, TX

So simple & user friendly! Everything is done for you, all you have to do is show up for the first appointment.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hi MacKenzie! We're thrilled to see this.

Jul. 14th, 2021

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Maria Laura Yepez Livermore, CA

Sorry, my teeth are worse! Needed braces becuz my lower teeth were cutting into my inner lip. Now 1 tooth is jutting out more and when I bite down I tear open my inner lip, hurt is more intense. The other 2 bottom crooked teeth are straighter now. Still waiting for my 2nd set of aligners. Please help!

2 years ago

Reply from SmileDirectClub

Hi Maria, thank you for rating us. We truly apologize for all this inconvenience during your journey with us, we want to take a look at your case and find out the best way to help you, please send us an email to [email protected].

Jul. 10th, 2021

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Anthony Crum Glendora, CA

Very professional, representative answered all my questions and did a great job doing the 3D impression.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello Anthony, thank you; we appreciate your feedback!

Jul. 6th, 2021

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seanth57 Columbus, GA

I had my dental surgery at this place, the dental work came out amazing, the staff very at their jobs.

2 years ago

Reply from SmileDirectClub

We really appreciate your feedback!

Jul. 6th, 2021

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Kayla Shelton Clovis, CA

I sent in 2 different set of photos and 2 impression kits and am still waiting 2+ months for my touch up. my teeth are fully shifted back to how they were, waiting for aligners.

2 years ago

Reply from SmileDirectClub

Hi Kayla, thanks for taking the time to leave us a rating. We're disappointed to see this, but we appreciate all feedback. If you have any details you would like to add, please send us an email at [email protected] so we can further assist and review your case.

Jul. 8th, 2021

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Clayton Reid West Palm Beach, FL

Great, everything went very smooth and seems to be promising. Waiting to hear back about my insurance benefits

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Thanks for the opportunity! we'll work bey hard to get you the smile you deserve whenever you are ready.

Jun. 18th, 2021

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Renee Oliver Las Vegas, NV

I had such a good experience at the smile direct club place. It was much much easier that doing it myself.

2 years ago

Reply from SmileDirectClub

Renee, thank you so much for sharing.

Jun. 15th, 2021

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Veronica Jackson Baltimore, MD

My experience was great the tech made me feel comfortable and he was very informative!! I appreciate that a lot !!

2 years ago

Reply from SmileDirectClub

Awesome! we are super happy to hear about your experience, remember you can always contact us at [email protected] and we'll be more than happy to assist you.

Jun. 5th, 2021

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Victor Moreno Sacramento, CA

I completed my 3D Scans one month ago on 4/27/2021 and to this day i have not received my aligners. The dentist has not even reviewed my aligners yet. Every week i call to check in and every week i get nothing. Extremely unhappy with this service @GrinChangers @smiledirectclub

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

We are so sorry for the inconvenience regarding your aligners Victor, we would like to verify what happened and most importantly get you a solution, please send us an email to [email protected] so we can follow up from there. Thanks in advance for your patience.

Jun. 2nd, 2021

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Mya Jones Detroit, MI

Crystal was very nice and professional! She made me feel comfortable with my experience at SmileDirect Club 😊

2 years ago

Reply from SmileDirectClub

Happy to hear about your experience! We strive for 100% satisfaction and we'll continue working hard to get you the best journey ever.

Jun. 2nd, 2021

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tyrone tramel Philadelphia, PA

Very clean and comfortable environment . The young lady who helped me was extremely pleasant and professional

2 years ago

Reply from SmileDirectClub

Tyrone, we're thrilled to see your kind review!

Jun. 1st, 2021

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dina mojica Philadelphia, PA

The impression kit came the next day. The pricing is great. The instructions are so simple and easy to follow.

2 years ago Edited September 14, 2021

Reply from SmileDirectClub

Thank you so much for sharing, Dina! This means the world to us.

Jun. 1st, 2021

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alicia stewart Buffalo, NY

11/10 would recommend going in to the store apposed to doing the impression kit. I e done both. So QUICK and painless.

2 years ago

Reply from SmileDirectClub

Thanks for your awesome review Alicia! Really appreciated.

May. 13th, 2021

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bblack97 Canton, OH

This company is absolutely awful. I have never had such a worse experience with any other company. The customer service people refuse to help you. I’ve been refused a manager and even hung up on. I have been lied to and overall had a terrible experience. Please go somewhere else.

3 years ago Edited September 14, 2021

Reply from SmileDirectClub

Hello, this is Toni, one of the Customer Care Feedback Specialists here at SmileDirectClub. Thank you for taking the time to leave us this review. We are sorry to hear about your experience and we would like to learn more. In order for us to best assist, please reach out to me directly at [email protected]. Best, Toni

Apr. 14th, 2021