Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Liz Gonzalez Dacula, GA

I had issues with aligner fits throughout treatment however smile direct club always responded in a timely manner to correct errors and tend to my needs.

3 years ago

Reply from SmileDirectClub

We can’t thank you enough for the kind words about your experience. Your review means a lot to us, If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.

Mar. 2nd, 2021

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Verified Customer

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Edward Perez Costa Mesa, CA

They are easy to contact, and willing to go beyond to solve the problem. Mailing your aligners is east and fast and will ship your new ones fast.

3 years ago

Reply from SmileDirectClub

Edward, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Mar. 2nd, 2021

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Verified Customer

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Nancy Edkins Naperville, IL

I‚Äôm amazed at how well the whole process works. Also if you have any questions along the way, you will get prompt answers.

3 years ago

Reply from SmileDirectClub

Thanks so much for your feedback. We can’t thank you enough for the kind words about the experience.

Mar. 2nd, 2021

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Verified Customer

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Meighen

The price is very competitive and customer service was great. I had a bunch of touch ups and everyone was very accommodating.

3 years ago

Reply from SmileDirectClub

We can’t thank you enough for the kind words about your smile journey. Your review means a lot to us, If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com

Feb. 25th, 2021

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Maria Hanford, CA

Sometimes it was hard to communicate with them but everything else was good. I was surprised how well it straighten my teeth.

3 years ago

Reply from SmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Feb. 25th, 2021

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Jody Elizabethton, TN

Everyone is getting them and now that offices are closed it is hard to get the proper fit with the impressions. They seem to be made well but it takes a while to get new braces.

3 years ago

Reply from SmileDirectClub

I am truly sorry to hear about your experience during your treatment plan, this is certainly not the experience we want you to have. Please contact us at reviews@smiledirectclub.com to further assist you.

Feb. 25th, 2021

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Lea Meeker Missoula, MT

SmileDirectClub is always prompt in responding to any concerns and questions I had. They keep you updated on shipments sent.

3 years ago

Reply from SmileDirectClub

Hello Lea, thank you; we appreciate your feedback!

Feb. 22nd, 2021

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Linda Taylor Chicago, IL

I appreciate that they appreciate my time is valuable and I didn't have to worry about going back and forth to appointments.

3 years ago

Reply from SmileDirectClub

Linda, we really appreciate your positive review!

Feb. 3rd, 2021

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J

Felt like a sales pitch the entire time I was there and then they keep emailing me despite me unsubscribing multiple times via a variety of reasons (clicking unsubscribe link, replying to an email, requesting on the website form etc.) I also had a simple question after my consultation and tried to speak to someone in customer support who were incredibly rude and unhelpful, and one of them ended up just ending the chat abruptly. Seems shady to me

3 years ago

Reply from SmileDirectClub

Hello J, thank you for leaving us a review and this valuable feedback. Our goal is to make sure our customers achieve their ideal results. If customers have any questions or concerns about treatment, we are available to help with that. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Feb. 3rd, 2021

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Krista

One month in and I now feel ‚Äòyou get what you pay for‚Äô. Only 1 tray of aliners have fit nicely, the rest have left my mouth with cuts and sores despite trying to file them down. I wish I had done more research and gone to a company that would check in more the once every 3 months.

3 years ago

Reply from SmileDirectClub

Hi Krista, we are sorry to hear about that, this is not the experience we want you to have, please accept our sincerest apologies. we would like to verify what happened to continue assisting you, please send us an email at reviews@smiledirectclub.com with your concern, looking forward to hearing from you soon.

Feb. 4th, 2021

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Verified Customer

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William Mccaleb Washington, DC

Aigners were tight and didn't feel comfortable. Scratched my gums. Custom service refunded my product right away. As the policy says.

3 years ago

Reply from SmileDirectClub

William, thank you so much for sharing.

Feb. 3rd, 2021

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Ricki Aston, PA

I am giving 4 stars because I am only on my third set of aligners, so far I am happy with the progress but I am not finished and do not have a completed profile.

3 years ago

Reply from SmileDirectClub

Happy to hear this, Ricki! We appreciate that you took the time to share some kind words.

Feb. 3rd, 2021

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Therese Meres Maryland Heights, MO

Great service and easy to follow instructions. I was supposed to receive a $25 gift card after my scan appointment. That was back in late November and I have not gotten it.

3 years ago

Reply from SmileDirectClub

Hello Therese, thank you for sharing this feedback with us. We are concerned to hear about your experience thus far, and apologize that you did not receive the promotional gift card. We would like to learn more about your experience. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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Mel B Smyrna, GA

They sent me a text message with a discount code for some aligners. I responded YES for the code, and they proceeded to place an order without my authorization. Then they advertised a VISA card for receiving a scan, and I had to jump through hoops to receive it. I give them 2 stars for the advanced equipment and nice scan but I would never!!!....

3 years ago

Reply from SmileDirectClub

Hello Mel, thank you for taking the time to leave us this review. We are concerned to hear about your experience thus far. We would like to learn more, so that we can best assist. Please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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Leslie Lawson patient Ethan Lawson Florence, KY

Signed up for the nighttime 10 hr wear aligners, received the 22 hour aligners emailed customer service (because you can't call and get ahold of anyone or chat online with anyone regarding this issue) and assigned a "case number" and a response was supposed to have given within 48 hours it's been 2 weeks and no contact of any kind. This is alot of money to be given the incorrect package and not get any feedback!

3 years ago

Reply from SmileDirectClub

Hello Leslie, thank you for taking the time to share this feedback. We are sorry to hear about you have no received communication from us. We strive to ensure that our customers feel acknowledged and understood when it comes to their concerns, and we are sorry that this was not the case for you. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 26th, 2021

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GARY PHILLIPS Belmont, CA

I think it depends on how much work the aligners have to work. I have heard off a lot of complaints, but for me they work with me to have a successful outcome.

3 years ago

Reply from SmileDirectClub

Hello Gary, we're thrilled to see your kind review!

Jan. 25th, 2021

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scammed! Tupelo, MS

they charged my account for the full amount of the treatment before I was contacted by a dentist or orthodontist as they said would happen. They also said they would research my insurance coverage before they would charge my account and that never happened either. SDC is nothing more than a high pressure sales scam similar to aluminum siding salesmen of the 1960's. I recommend anyone contemplating teeth straightening avoid SDC completely and go to a professional, reputable orthodontist..

3 years ago

Reply from SmileDirectClub

Hello, thank you for taking the time to leave us this feedback. We are concerned to hear about your experience. Our Clear Aligners are available to be covered by most insurance providers. We would like to learn more about your experience. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Jan. 20th, 2021

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Tao

They are there with you every step of the way, through emails and text which makes me feel like they really care about me

3 years ago

Reply from SmileDirectClub

Tao, your wonderful feedback and rating mean a lot to us.

Jan. 20th, 2021

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Laura m Camino, CA

They told me the aligners would fix my problem tooth. Once I received my aligners, I found out they actually wouldn't fix it. HUGE waste of my time. They need to train their employees better, so they know what the aligners can and cannot fix.

3 years ago

Reply from SmileDirectClub

Hello Laura, thank you for taking the time to leave us this review. We are sorry to hear that you are not satisfied with your smile. Most of our customers are eligible for a touch-up request in order to achieve the smile they deserve. Please reach out to me directly at reviews@smiledirectclub.com. I would like to learn more about your experience, so that I can best assist you. Best, Fiona

Jan. 20th, 2021

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Joshua Seattle, WA

They offer a convenient and affordable process as well as a teeth whitening option. They are very easy to get a hold of, and I can't wait for my first package to arrive.

3 years ago

Reply from SmileDirectClub

Joshua, we're delighted to read your review!

Jan. 19th, 2021

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Gary Trussville, AL

It was an easy process and I had an overall positive experience. The first set of aligners were defective, and customer service was not good. I don't know if it was a problem due to Covid, or just problems with them in general.

3 years ago

Reply from SmileDirectClub

We're very disappointed to hear about this experience, Gary. Thank you for providing us with this feedback. We want to make sure we address any concerns and questions that customers have about treatment. Please reach out to me with an email at reviews@smiledirectclub.com. Kindest Regards, Toni

Jan. 19th, 2021

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Shari Faye Borkin Dixon, CA

The sharp plastic edges on the aligners, cut my inside cheek, tongue and they told me to cut or file the plastic down. I spent $1,950. quality is in the detail. their reply, was that they make millions of aligners, and they do not have the man power to file the sharp edges. So they expect their clients to cut and file the sharp edges? Also,a lot of people have disabilities and could never cut something with small trimers. This could be a big law suit, no reasonable accommodations. they need to send out a finished product, that has no sharp edges sticking out. s .

3 years ago

Reply from SmileDirectClub

Hello Shari, thank you for taking the time to leave us this feedback. We always want to promptly address any concerns that arise Please reach out to me directly at reviews@smiledirectclub.com. Best, Toni

Jan. 19th, 2021

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kieren kallio

i am so happy i found this company! i started seeing change within week, the whitening paste works incredibly as well!!!

4 years ago

Reply from SmileDirectClub

Kieren, we really appreciate your positive review!

Nov. 17th, 2020

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LaNaya McNeil

Smile Direct is just so much easier than braces; I can still eat everything I want to eat and I don't have to go in for constant check ups.

4 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Nov. 3rd, 2020

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Adriana

I rate smile direct this way because it was a very quick and easy experience. Way easier than the first time I had braces.

4 years ago

Reply from SmileDirectClub

We appreciate the kind words, Adriana!

Nov. 3rd, 2020

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Laurie Bordelon

The entire process from aligner molds to the aligner fit has been a smooth process and customer support has been very friendly and helpful.

4 years ago

Reply from SmileDirectClub

Laurie, thank you for your kind words and this wonderful review!

Nov. 3rd, 2020

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Paul

My teeth are relatively straight, however I have had several issues with missing aligners, wrong aligners, etc. and the costumer service team was unresponsive and rude most of the time.

4 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Paul. We always want to provide the best experience possible and provide quick resolutions when issues arise, so we're disappointed to see this. We would love to help with any concerns you have, so please don't hesitate to give us a call at (800)-848-7566 so we can assist. Best, Madison

Nov. 3rd, 2020

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Charlotte

A great value without the commitment of timely appointments! Very pleased with the results and would recommend for those with moderate to minor adjustments.

4 years ago

Reply from SmileDirectClub

Thanks for taking the time to leave us a review, Charlotte!

Nov. 3rd, 2020

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Emily Martinez

Easy, fast, and affordable are three words I would use to describe the product! They keep you informed with reminders and amazing offers!

4 years ago

Reply from SmileDirectClub

Emily, thank you so much for sharing.

Oct. 27th, 2020

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lisa bogucki

so far so good. it was just hard as I was doing this through the covid situation. so there was not alot of staff. but now it seems easier to get things done.

4 years ago

Reply from SmileDirectClub

Lisa, thank you for your kind words and this wonderful review!

Oct. 27th, 2020

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Evette Brewer

They seem to be a great alternative for braces because of the decreased treatment time and the lack of visibility of the aligners

4 years ago

Reply from SmileDirectClub

Evette, thank you so much for sharing.

Oct. 27th, 2020

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Leslie Cavada

I'm only on my fourth aligner and already notice a huge difference with my smile and not only that but it was so much more cheaper

4 years ago

Reply from SmileDirectClub

This is so exciting to hear! Thank you for sharing, Leslie.

Oct. 27th, 2020

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Nicole DeCoteau

My experience has been straight forward and time saving compared to needing to visit a dentist multiple times, affordable, friendly service.

4 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Nicole! This means the world to us.

Oct. 20th, 2020

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Kelsey Morris

I absolutely love the progress I've made in such a short time. This affordable option has given me the opportunity to smile and not be ashamed!

4 years ago

Reply from SmileDirectClub

This makes us smile! Thank you, Kelsey.

Oct. 20th, 2020

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wint wiiams

Smile shop visit went great and in five months my daughter had such amazing results. It took over half the time and half the price of regular braces.

4 years ago

Reply from SmileDirectClub

Hi Wint. We're so happy to see this review. Thank you so much!

Sep. 23rd, 2020

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Laura Miller

Smile shop experience was pleasant and easy. Got alligators in 4 weeks. I did have to do refinements but my teeth are straight and look great.

4 years ago

Reply from SmileDirectClub

Happy to hear this, Laura! We appreciate that you took the time to share some kind words.

Sep. 22nd, 2020

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Paula

I love my new smile. Couldn't afford the time or money for what I got for half the amount of money plus I wear them at night!

4 years ago

Reply from SmileDirectClub

Paula, we're delighted to read your review!

Sep. 22nd, 2020

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Cory Stanley Lake Zurich, IL

My daughter begged for these. She was great at following the plan & here smile is awesome. Her confidence is through the roof now!

4 years ago

Reply from SmileDirectClub

We appreciate your positive words! We're honored.

Sep. 9th, 2020

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Robyn Horten Waco, TX

They were and have been super awesome over the whole process. I would definitely use them again and refer people to them.

4 years ago

Reply from SmileDirectClub

Robyn, we love seeing this!

Sep. 9th, 2020

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Sandra Fernandez Phoenix, AZ

Great experience! My teeth turned out exactly as I wanted. I had to use the smile guarantee to extend my time but I am so happy I did!

4 years ago

Reply from SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Sep. 9th, 2020

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Cecilia Naranjo Santa Ana, CA

I've had a really good experience, so far. Any question I've asked has been answered and addressed in a timely fashion.

4 years ago

Reply from SmileDirectClub

Cecilia, reviews like this give us motivation and help us ensure we provide high-quality care.

Sep. 9th, 2020

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Milta Escoto Buffalo, NY

the aligners damage your gums and inside of your mouth due to the sharpness, it’s very difficult to fix that with a file. My mouth was constantly sore and cut up

4 years ago

Reply from SmileDirectClub

Hi Milta, we appreciate you taking the time to leave us this feedback. If we can be of further assistance, please reach out to us at reviews@smiledirectclub.com. Best, Jeff.

Sep. 14th, 2020

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Suzanne

The aligners are sharp around all the edges. No amount of filing makes it any better. I have to line the entire upper and lower aligners with wax on the tongue side.

4 years ago

Reply from SmileDirectClub

Hi Suzanne, we appreciate you taking the time to leave us this feedback and this star rating. If we can be of further assistance, please reach out to us at reviews@smiledirectclub.com. Best, Jeff.

Sep. 14th, 2020

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Shannon Williams Midland, GA

I never received my aligners. I was lied to multiple times about shipping. Also, when using the online portal to communicate they were rude and pushy. As a consumer I would Never recommend smile direct club to anyone! I had high Hope's for a new smile just to be let down and no explanation on why I never received them. I waited 10 plus weeks with no correspondence.

4 years ago

Reply from SmileDirectClub

Hello Shannon, thank you for taking the time to reach out and leave us this feedback. We are concerned to hear about your experience with our Customer Care, and that you did not receive your aligners. Reviews like this give us motivation and help us ensure we provide high-quality care. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 25th, 2020

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Joy Towaco, NJ

Quick, easy to use and great results. I wasn't sure if people would be able to see them but they were barely noticeable.

4 years ago

Reply from SmileDirectClub

Thank you so much for sharing, Joy! This means the world to us.

Aug. 3rd, 2020

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Kaylee Jolly Marion, IL

Excellent results and so easy to work with!! My results blew my mind. And when I had any questions, customer service was quick and courteos

4 years ago

Reply from SmileDirectClub

Kaylee, this is why we do what we do!

Aug. 3rd, 2020

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Kristin Oxford, NY

My teeth didn't straighten entirely. I've tried call and email customer service multiple times with no calls/emails back. Very disappointed in the customer service. While my teeth are straighter... they're not straight all the way, which is very unfortunate for the cost of the product.

4 years ago

Reply from SmileDirectClub

Hello Kristin, thank you for taking the time to leave us with this feedback. I am sorry to hear that you are not fully satisfied with your smile yet. We absolutely want to get you the smile you deserve. In order for us to best assist, please reach out to me directly at reviews@smiledirectclub.com. Best, Fiona

Aug. 4th, 2020

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Leyana Saint Petersburg, FL

I had a great experience, no complaints. I absolutely love my results. I went from hating to smile in pictures to not being able to stop.

4 years ago

Reply from SmileDirectClub

Leyana, we're so happy to read this!

Aug. 3rd, 2020

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Lori

My teeth were straighten in the timeframe they said they would as long as I followed the instructions. I love my smile!

4 years ago

Reply from SmileDirectClub

Lori, reviews like this give us motivation and help us ensure we provide high-quality care.

Jul. 28th, 2020

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Brenda Oaks

They've been so very helpful. I completed my first 6 months and my retainer wasn't working, so they quickly got me back in and helping me with more liners.

4 years ago

Reply from SmileDirectClub

Brenda, thank you so much for the positive review!

Jul. 28th, 2020