Name: SmileDirectClub
Rating: 4.2

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Verified Customer

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Chelsie Todd

The aligners are great. Customer service however kills the entire experience with this company. They can't find my account, even after I give them all of my information. They have deleted my account multiple times, making me have to call and wait over 30 minutes for them to recover it than they say it was never deleted. And when you refer a friend to help them save money on their aligners, Smile Direct never sends you the gift cards they promise. Such a waste of time.

6 years ago

Reply from SmileDirectClub

Hi Chelsie, this is not how we want anyone to feel during their smile journey and no one's account should be removed unless the club member requests it. For assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Verified Customer

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Mark

Ease of use. The entire program is on hand from the beginning. Cost. Significantly cheaper than traditional Orthodontics with the same results.

6 years ago

Reply from SmileDirectClub

Mark, we love seeing this!

Mar. 10th, 2020

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Jessica Byrd

Because when I met with my Dentist, he told me that my teeth were too small to get the results I was looking to get with SDC so it really made me feel like SDC just took my money instead of being honest and admitting I wasn't a great candidate for it.

6 years ago

Reply from SmileDirectClub

Hello Jessica, this is not how any club member should feel. Our dental team is always here to help especially when it comes to concerns with one's smile plan during their journey. For additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Denise Pavan

Pretty solid systems in place, however difficult at times to reach the company with questions. Also a delay in hearing back from company when there were issues.

6 years ago

Reply from SmileDirectClub

Hello Denise, our teams work around the clock so that one can easily receive support when a concern or issue arises. No one should not have to experience long delays to receive an answer. For additional assistance, please reach out to 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Verified Customer

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Paul Reese

Thought it would take longer than 6months to get teeth straight. Wasn't painful at all. Didn't cost as much as I thought.

6 years ago

Reply from SmileDirectClub

Paul, reviews like this give us motivation and help us ensure we provide high-quality care.

Mar. 10th, 2020

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Verified Customer

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William Hershey

The customer service is amazing. Every time I have spoken with them I have been satisfied with the results. Even surprised by the level of service.

6 years ago

Reply from SmileDirectClub

William, we're delighted to read your review!

Mar. 10th, 2020

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Verified Customer

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Carolyn

My results are amazing!! It took a lot of dedication and I wanted to give up several times..the support from the team is amazing

6 years ago

Reply from SmileDirectClub

We're so happy to see this review. Thank you so much!

Mar. 10th, 2020

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Verified Customer

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Marlene Krokowski

My teeth were fixed without much hassle. It was easy to follow email directions and questions were responded to within hours.

6 years ago

Reply from SmileDirectClub

Marlene, it's always our top priority to leave our customers excited and informed. Thank you!

Mar. 10th, 2020

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Charlie

I haven't finished. My teeth were not strait after the initial period and I have 2 & 1/2 weeks to go and I'm not sure they will be straight when this period is up

6 years ago

Reply from SmileDirectClub

Hello Charlie, it is okay if one is not completely satisfied with their final results. The good news is, additional aligners are available by requesting a re-evaluation. For additional assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Kay

Very good experience. The plan worked exactly like the projected results. Customer service was active in addressing any issue.

6 years ago

Reply from SmileDirectClub

Now that's an honor! Thank you so much, Kay.

Mar. 10th, 2020

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C. Brown

I'm having to do the aligners again and it caused one of my bottom teeth to sink down. It isn't even anymore, so although it helped with some spacing, it created another issue I never had.

6 years ago

Reply from SmileDirectClub

Hi Cynthia, this is concerning to hear. We want all club members to have a smooth smile journey and one can always reach out us to resolve any issues that may have come up during their treatment. For further assistance, please contact 800-689-0053. Best, Mae.

Mar. 13th, 2020

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Verified Customer

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Mary Jane Pitts

I was very spectacle at first due to the very light weight plactic used to align teeth... but it actually did work... wow!!

6 years ago

Reply from SmileDirectClub

We are loving your enthusiasm, Mary Jane! This means the world to us -- thank you so much.

Mar. 10th, 2020

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Taurol Holmes

I'm on the fence with the service I had a few issues it seemed as if all my aligners where off my smile isn't completely fixed it left one of my front text crooked customer service never got back to me still to this day. I also still don't have any instructions on how to properly use the whiting kit. Very poor customer service

6 years ago

Reply from SmileDirectClub

Hi Taurol, our club members are very important to us. We strive to ensure our customer service takes care of any and all issues in a timely manner so it is disappointing to hear when that is not the case. In order to better assist, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Penny Brueggemann

There's always room for improvement. I think the premise of the service is unique, but having access to a 1-1 with a dentist we oils improve the process.

6 years ago

Reply from SmileDirectClub

Hello Penny, we appreciate the feedback. If one has any dental-related concerns or questions, our dental team is more than willing to assist. We work around the clock so that everyone has access to the assistance they need during their smile journey. For further assistance, please contact 800-689-0053. Best, Valerie

Mar. 17th, 2020

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Verified Customer

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Allana Warner

My teeth have shifted tremendously! I am now able to be confident when I smile. They didn't hurt as much as I thought they were going to either!

6 years ago

Reply from SmileDirectClub

Allana, we really appreciate your positive review!

Mar. 10th, 2020

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Doris Armstrong-Calvin

I had numerous issues from the aligners causing opened areas on my gums to not getting replacements in a timely fashion that is not getting them for 4 weeks. I took the initiative to after I didn't get it for 2 weeks to go to the next level. Whenever I got the replacement it was for week one. I was at week 8! i had to trim every aligner with my my nail scissors to keep them from cutting my gums. I ordered a retainer to keep my teeth in place and I haven't received that yet. I completed the treatment in Janurary,

6 years ago

Reply from SmileDirectClub

Thanks for leaving us a review, Doris. While all aligners are trimmed and buffed prior to being shipped, the fit of each aligner can be unique to each individual. We sometimes may suggest trimming and filing the aligners in certain areas that cause more discomfort than others. All retainers should take 4-5 weeks to be delivered at most, so we're concerned to see this. We would be happy to look into this for you, so please give us a call at (800)-848-7566. Best, Madison

Mar. 5th, 2020

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Verified Customer

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Erin

Easy to use, great results. I could see a difference in just a few weeks. My questions and concerns were addressed quickly and adequately.

6 years ago

Reply from SmileDirectClub

We're proud of the support our team provides. Thank you so much, Erin!

Mar. 10th, 2020

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EILEEN TEHRANI

I would like to be able to communicate with the orthodontist in order to get a final hard plastic retainer. I have asked about the Orthodontist that was in charge of my correction and asked if I could get his name for sure.

6 years ago

Reply from SmileDirectClub

Hi Eileen, we do not want club members to feel like they are not able to receive what they need for treatment. One can always reach out to our customer care support team for any questions or concerns. Please contact 800-689-0053 for further assistance. Best, Mae.

Mar. 13th, 2020

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Khalilah Smith

I received my retainers late, and when I received them they did not fit. Not to mention my bottom teeth did not straighten so I went to have my teeth scanned again, and when I received the new alligners they didn't fit at all. So I should be done with my treatment but it wii probably take another 3 months due to inaccurate alligners.

6 years ago

Reply from SmileDirectClub

Hi Khalilah, we do not want anyone to experience fit issues during their smile journey. However, when it does occur, we do offer a Mid Course Correction to resolve that issue. Our goal is for all club members to complete their journey within the time frame provided and we do everything we can to keep members on track. In order to further assist, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Courtney Kinnett

Easy, no visits to the ortho, all in one box ready for your entire process! It fixed my teeth in my months and I love my results!

6 years ago

Reply from SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Courtney!

Mar. 10th, 2020

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Sarah H

I am very pleased. I want to wait until finished to give final rating. I needed 3 more months of treatment after first course to widen my smile, particularly back teeth.

6 years ago

Reply from SmileDirectClub

Hi Sarah, this rating means the world to us. Thank you for taking the time to leave a review!

Mar. 16th, 2020

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Kay Reeves

Didn't give a 5 only because of the painful edges that would need to be trimmed off most of the trays. After those edges were smoothed it was all good!

6 years ago

Reply from SmileDirectClub

Hello Kay, we greatly appreciate the feedback!

Mar. 17th, 2020

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Karen Ellis

It was very easy to set up the appointment. The representative, Nancy Jo, in Rowlett , was professional and friendly. Their process was as promised.

6 years ago

Reply from SmileDirectClub

Thank you; we appreciate your feedback!

Mar. 10th, 2020

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Nathan Assavedo

Product worked as described which really surprised me I was sure something would of changed but they moved my teeth just like braces would have

6 years ago

Reply from SmileDirectClub

Thanks for taking the time to share some kind words, Nathan!

Mar. 10th, 2020

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Jordan Karns

The program was easy to follow and I had great results. However, the customer service after my first screening appointment was terrible, I have yet to be able to contact anyone after a half dozen attempts. While the product is great, the experience trying to communicate with the actual company is a nightmare.

6 years ago

Reply from SmileDirectClub

Hi Jordan, we take our customer service very seriously and everyone should experience a 5-star service anytime they reach out to our support team. For further assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Modesto Villalobos

I followed the instructions for the entire period and I was expecting my smile more straight than how it end. I'm using now my retainers if there are no more aligners I understand this is how my will end

6 years ago

Reply from SmileDirectClub

Hi Modesto, we want all customers to be completely satisfied by the end of their smile journey, and we offer re-evaluations for anyone that may be unhappy with the results of their smile. Please contact 800-689-0053 for further assistance. Best, Mae.

Mar. 13th, 2020

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Tara

I wasnt able to use them during the day at work so using only at night. Is taking alot longer and teeth arent straight yet. It is a good product just realistically can't wear then all the time.

6 years ago

Reply from SmileDirectClub

Hi Tara, we want all club members to be completely satisfied by the end of their smile journey. We offer re-evaluations for anyone who has concerns during their treatment plan. Please contact 800-689-0053 for further assistance. Best, Mae.

Mar. 13th, 2020

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Gina

Smile direct club completely met my expectations. Faster, more affordable braces. And the best part was that no one could tell I was wearing them!

6 years ago

Reply from SmileDirectClub

Thanks so much for this wonderful review!

Mar. 10th, 2020

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Braxton farr

Have not replied to emails, gave me the wrong persons aligners, making me come in again when they have my teeth on file, and aren't fixing teeth they said they could. Other than that they're fine

6 years ago

Reply from SmileDirectClub

Hi Braxton, this is concerning to hear. We care deeply about our club members and want everyone to have a smooth smile journey. One can always reach out to our customer care support team with any question or concern to solve any issues one may have during treatment. Please contact 800-689-0053 for further assistance. Best, Mae.

Mar. 13th, 2020

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Fred Wallace

I went through all the trays and my teeth are not straight like was promised. They moved but are not straight. Wearing the retainer everyday now and still I don't have the desired straight teeth promised. I wore the trays 14 hours a day. Did exactly what I was supposed to do and still just frustrated with the results.

6 years ago

Reply from SmileDirectClub

Hi Fred, the great news is, if one is not completely satisfied with their results, we do offer a re-evaluation. This allows club members to receive additional aligners so that they can achieve the results that they desire. We can be reached at 800-689-0053 for additional assistance. Best, Valerie

Mar. 11th, 2020

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Victoria Hernandez

I did the program for 6 months. I have been wearing my last set for 2 months. I went to my dentist and they are now referring me to an orthodontist because my teeth are not perfectly strait and have more to go. I have emailed customer service to see how this can be remedied and I have not heard back.... I went with SmileDirect because of the time and money. I will have to get liners again and pay even more now...

6 years ago

Reply from SmileDirectClub

Thank you for leaving us a review, Victoria. We recommend that all customers purchase a retainer at the end of treatment to keep that new smile. If a customer isn't satisfied with their results, we can always look into a re-evaluation and potentially provide additional aligners for further movement. If you still need assistance, you can give us a call at (800)-848-7566. Best, Madison

Mar. 5th, 2020

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Zachary Dorfman

My teeth look better than I could have imagined! The only problem was that I was told that it would make my underbite better but it actually made it worse.

6 years ago

Reply from SmileDirectClub

Hi Zachary, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us at 800-848-7566 for further assistance.

Feb. 26th, 2020

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Gerardo Vicens

The whole treatment went as they promised. They did their part 100 percent. It only depends on your part if the treatment goes well.

6 years ago

Reply from SmileDirectClub

We're delighted to see this!

Feb. 25th, 2020

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Deanna McLaughlin

6 years ago

Reply from SmileDirectClub

Deanna, thank you so much for sharing. Like traditional orthodontics, retainers will always need to be worn to keep a customers ideal results. Feel free to reach out tat 800-848-7566 with any questions.

Feb. 26th, 2020

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bruce fureman

The packaging is complete, easy to follow, with whitener bonus, and E-Mail,texts reminders very helpful.Folow-ups,reminders,

6 years ago

Reply from SmileDirectClub

Bruce, thank you so much for sharing!

Feb. 25th, 2020

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Desiree

The experience was nice and very easy. I found it easy to keep a long with and not having to go to the dentist every time.

6 years ago

Reply from SmileDirectClub

Thank you for putting a smile on our face!

Feb. 25th, 2020

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Charrissia Madison

My teeth were moved some but I'm not satisfied and I contacted them and they won't do anything about it they just keep requesting pictures I have sent 3 different set of pictures and they still won't do anything to try to make it right

6 years ago

Reply from SmileDirectClub

Hi Charrissia, we completely understand the frustrations from club members when their concerns are not resolved promptly and instead, sitting stagnant. Additional assistance is available by giving us a call at 800-689-0053. Best, Valerie

Mar. 11th, 2020

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Madison Buschur

I love the way my new smile turned out and smile direct club team was always one call away to answer any of my questions or concerns.

6 years ago

Reply from SmileDirectClub

We're proud of the level of care our team provides. Thank you for the review, Madison!

Feb. 25th, 2020

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Verified Customer

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Frank Mathe

did everything as stated, very east process. ITs all up to you if you want to follow the recomended schedule, it works!!

6 years ago

Reply from SmileDirectClub

Frank, we truly appreciate you taking the time to leave us a review!

Feb. 25th, 2020

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Dan O'Malley

Great product that delivers results. Very simple, very cost effective and extremely fast results. I'm thrilled with the results.

6 years ago

Reply from SmileDirectClub

Dan, thank you so much for this feedback!

Feb. 25th, 2020

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Rachel Ballenger

I had 2 kids use aligners with SDC. We are very pleased with the outcome. 1/2 the price of braces. 1/4 the time of braces. Straight teeth!

6 years ago

Reply from SmileDirectClub

We're so happy to see this, Rachel!

Feb. 25th, 2020

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Emily Holzschuh

Having issues with my retainer and still waiting for a response and solution. I was charged for my retainer prior to me giving my authorization and my account was supposed to be noted for same after I called.

6 years ago

Reply from SmileDirectClub

Hello Emily, a club member should not be charged for anything unless they provide consent for it. For assistance, please give us a call at 800-689-0053. Best, Valerie

Mar. 12th, 2020

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Linda Stein

I was not told in the beginning that I would need to purchase new retainer for 100 dollars every six months. Plus, that retainer needs to be of harder material.

6 years ago

Reply from SmileDirectClub

Hi Linda, thank you for providing this feedback. If one experiences fit issues with their retainers, we can be reached at 800-689-0053 for assistance. Best, Valerie

Mar. 16th, 2020

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JoLisa Jean Bahr

6 years ago

Reply from SmileDirectClub

We love providing a convenient option. Thank you so much, JoLisa!

Feb. 26th, 2020

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Sandra

Customer service in person and on the phone is always friendly knowledgeable. They handle all my situations with care and ease.

6 years ago

Reply from SmileDirectClub

We are so happy to read this!

Mar. 10th, 2020

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Scott Krysl

The premise and technology behind the company are top notch. The check-ins were not regular, nor on time. Overall, I am not 100% satisfied from the results, but not unhappy enough to complain.

6 years ago

Reply from SmileDirectClub

Hi Scott, we take pride in our customer service and communication efforts. One should not feel alone at any point during their smile journey and most of all, we want everyone to be completely satisfied with their end results. Please give us a call at 800-689-0053 for further assistance. Best, Valerie

Mar. 12th, 2020

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Karla

Nice product chance my smile I would recommend this product to my friends I wish I could finished paying it off more faster

6 years ago

Reply from SmileDirectClub

Hello Karla, we are ecstatic to see your kind review! Thanks so much.

Mar. 17th, 2020

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Theresa Andersen

I'm not finished with my treatment yet because it was extended for better results but so far I'm really happy with the look.

6 years ago

Reply from SmileDirectClub

Theresa, we love seeing this!

Mar. 2nd, 2020

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Katherine Solorio

My experience with SmileDirectClub was good but I still have concerns about my bottoms tenths cause they are not in the right place and I'm in the six month where I a

6 years ago

Reply from SmileDirectClub

Katherine, thank you so much for sharing.

Mar. 2nd, 2020

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Jesse

The treatment worked partially. My teeth were straightened, but not completely. There are no personal follow ups after receiving the initial treatment box.

6 years ago

Reply from SmileDirectClub

Hi Jesse, we appreciate you taking the time to leave us this feedback.

Mar. 2nd, 2020