Name: CandidPro
Rating: 4.8

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Crystal Hernandez Hialeah, FL

I’m only in the beginning steps and candid is already impressing me. Jared is my Treatment Plan Coordinator and he made sure all my doubt and questions were answered. Everything is super simple and easy, and I love that I’ll have constant updates with a real orthodontist. I’m so excited to begin my journey to a brighter smile! :)

3 years ago

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Jonelle R Washington, DC

I had my appointment at the DC location. It was a great experience! I had all my concerns addressed and Saleem was great with walking me through the process and what to expect. I’d definitely be recommending this location to anyone. Weekend appointments were a plus also. Can’t wait to continue my journey.

3 years ago

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AlexandraG Washington, DC

The staff at the Candid office in DC were so professional and proficient. Also in terms of customer service, Josh is SO AWESOME! He has been very communicative, kind and helpful! When I needed my scans to be adjusted, he was right on it! I’ve enjoyed every single step of this process and I am very excited to receive my aligners!

3 years ago Edited September 14, 2021

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Justin Pumilia Saint Paul, MN

I have not had any issues so far! I feel that maybe a weekly scan might be more efficient at speeding up the process but they are the experts so I just follow what they say. Only on step three so I cant say anything about the final result but they did say they could do it when the other company I tired first said that my teeth were too drastic for them to do anything. I do not want to name this other company but the told me when I got a scan that I would have a smile directly from home... that was a lie. Candid said they could do it and I am on track for a new smile!!

3 years ago

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Jitm San Francisco, CA

Introductory experience with Josh and team at studio has matched my expectations of a modern experience. Interesting technology and passionate representatives of the company have made me excited to begin my treatment journey. I feel I have been made aware of the benefits but also the limitations of the treatment in my situation.

3 years ago

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Montserrat Bonilla Austin, TX

I got a great team to take care of me during my in-store initial check up and went ahead to purchase my kit right then in Austin. Allyson and Shane were wonderful. I can’t wait to get started. I highly recommend candid to everyone looking to have a beautiful smile again.

3 years ago Edited September 14, 2021

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xxxx Los Angeles, CA

I had a wonderful experience with the team in West Hollywood. Cynthia and Analisa made me feel completely safe visiting a store during the COVID-19 pandemic, and they both answered all the questions I could possibly have about starting treatment. I could not recommend more!

3 years ago

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Erik Charles Austell, GA

Week four and my teeth are lining up! The thing I would like to share with others considering this treatment would be prepare to brush your teeth after eating, carry floss with you at all times and use a month wash that treats dry mouth (as needed).

3 years ago

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Javier Lopez San Francisco, CA

I went through treatment with Candid and I am completely satisfied. I was in treatment for eight months with one refinement in between. I also went through Invisaliagn years ago, prior to Candid, the quality of treatments was identical minus the pricing. I would definitely recommend it.

3 years ago

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Cedric rogers Fort Worth, TX

I like that the aligners are unnoticeable and after a few days of wearing them you barely notice them on your teeth only thing I suggest is once you get to your last Aligner that it be replaced with a new one ever 6 months for a small fee

3 years ago

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Matthew McCue Northborough, MA

Candid was recommended to me by a friend. It was much less expensive than other similar aligner companies. The at home instruction videos were very easy to follow. I love to see my updated progress slideshow. It makes it worthwhile. My suggestion is to also have a slideshow of the slightly open mouth before and after as well.

3 years ago

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Katherine Wilkerson ,

Patrick was so helpful with my conference call and treatment plan. We got to see a 3D preview of how my teeth will change just in time for my wedding day. Over the moon excited about candid. Their professionalism, thoroughness, and affordability.

3 years ago

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Jazmin Rockford, IL

I would not recommend. I certainly see an improvement in my teeth. The only downside is that they will not cover additional Aligners after your last tray. I was on my last tray and did not like my results after 2 weeks. I called and was told I would have to pay an additional $800 because it was passed my 30 days. And I was also told I was non compliant because I did not use the device it came with. I didn’t use it because it broke and I did not want to pay to replace it. Make sure you contact them ASAP if you have any issues. I think byte and smile direct is cheaper and had better customer service. Compared with a friends that are using other companies.

3 years ago

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Katrina Harrell Conroe, TX

The customer service throughout the whole process has been great. I have had to go through adjustments twice now, and the staff has been very helpful with explaining each new step in the process. I have an intense case and everyone has been so helpful to get aligners on the right path. I definitely recommend Candid.

3 years ago

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Joe Ziskovsky Saint Paul, MN

Good product, and great people. The process is a little cumbersome. Do not expect a lot of hand-holding. This is a great services for the person that takes charge of their treatment. Documentation is adequate, but many things that should be automatic (like your retainer arriving at the end of your treatment plan automatically) are not and hence, you have to own your plan. If that is the type of person you are, then this product is GREAT! I am very pleased with my outcomes now.

3 years ago

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Peg Schoenfeld ,

The communication during the course of utilizing Candid was so amazing and the process easy to implement! The scanning process is easy once you follow the explicit directions. The immediate feedback of my scanning results in both verbal review and best of all the photos of my improvement showing my progress really gave me encouragement!

3 years ago

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Chiblizzard Layton, UT

The customer service so far has been phenomenal! Such a quick turnaround time and anyone I have talked with has been extremely helpful. Jared P is an Outstanding member of the Candid team and is easy to talk to and very knowledgeable. Thank you all :)

3 years ago

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Kymberly Spokane, WA

What I like best is the great customer service: easy to reach support and always friendly and upbeat representatives to answer my questions. I also love the convenience and ease of using this program versus dentist visits. I did find that I had to ask a lot of "how to" questions, which were easily answered or explained.

3 years ago Edited September 14, 2021

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Debra B Decatur, AL

So far my experience has been very good. I have researched other online companies and felt Candid would provide me with the best quality of service. My consultant Emma D is friendly and professional. She explained by treatment plan and made me feel that I made the right choice going with Candid.

3 years ago

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Alicia Sharp Chicago, IL

3 years ago Edited June 1, 2022

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Ben Stavrowsky Durango, CO

I had an outstanding experience with Candid. I was hesitant at first just due to it being a completely online experience. However, once I got to talk with Josh M who cleared everything up and gave an outstanding representation of Candid I was convinced. Again thanks to Josh and Candid for working to create a great experience.

3 years ago

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Christina Knoxville, TN

Their customer service was phenomenal! The process was very simple. Then, when I was having difficulty with my insurance company (completely unrelated), they were so patient and worked with me the entire time. In particular, Josh was spectacular! He kept me updated on everything, wasn't pushy, and was so helpful. Candid has been wonderful!

3 years ago

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Dave Gray Roy, UT

Customer service is with you every step of the way. Finished treatment and did not reach desired outcome so they sent out impressions kit and made additional aligners. Set me up with a scan device to monitor my progress. My teeth have moved a lot and I'm happy with the results. Can't beat the price.

3 years ago

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HGadzik Chicago, IL

I just completed my impressions to send in and the whole process has been so user friendly. Candid also connected me to a rep, Sarah, who was so patient and informative and helped me work through all my questions, nerves, and concerns about using an at home orthodontics service. Thanks Sarah!

3 years ago

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Natalie F. ,

I have just purchased my aligners and I’m excited for their arrival. Up to this point I have had a wonderful experience with Candid. I have never had an issue getting in contact with someone and everyone I have worked with thus far has been wonderful and very knowledgeable. I look forward to continuing this journey!

3 years ago

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Jessica Lavender New York, NY

Candid is not only an amazing company, but it’s customer service is beyond excellent! I have loved every moment of this journey with candid! The company was been hassle free and helped me every step of the way. Highly recommend candid for all your perfect teeth matters!

3 years ago Edited September 14, 2021

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erendira herrera ,

Candid has great customer service. Shall F was most helpful and informative. She was patient and answered all my questions. She is what you expect of a customer service representative. As far as the product, I did not enjoy the starter kit. I did not like mixing the putty which stuck to the measuring card. I did not like to have to make 5 impressions and hold them in my mouth for 3 and half min. The mouth trays and putty was too much for me and I felt like gagging most of the time. I cant imagine doing this for the next few months its too uncomfortable.

3 years ago

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Katy nemeth Indiana, PA

Josh was absolutely so helpful in answering all of my questions related to this process and even provided details that I would have never thought to ask. Thank you Josh for an amazing experience and exemplary customer service.

3 years ago

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Jacqueline Seattle, WA

I just wanted to leave a review for Shayla F @candid. Her contact with me was professional, friendly, and knowledgeable. Committing and paying for the treatment during these times was a bit scary for me but she handled my reticence with the upmost patience.

3 years ago

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Monique Carry Atlanta, GA

I worked with Zou to get me started with my Candid treatment plan; he made it super easy for me and walked me through the entire process. So grateful for his help and guidance! He made the whole process painless. Thanks again!

3 years ago

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Kev ,

So far things are going very well. The photo taking part can be frustrating and even today after my treatment plan was created I still get "New Photos needed" emails every day. Cory was super helpful in explaining everything and was able to make the process smooth.

3 years ago

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SSSullivan Brooklyn, NY

My intake experience was very smooth at the Brooklyn, NY studio. Clean location and prompt service. My review experience with Patrick was awesome. He was able to answer my questions and help me move forward to my brighter and straighter smile. I’m looking forward to my 8 month journey. Thank You!

3 years ago

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LaTosha Pugh Benton, AR

The customer service was beyond great! Emma went above and beyond to make the entire process as simple as possible. Anytime I had a question she was there to answer and make sure I understood everything that was going to happen. I can't wait to get my liners and teeth whitening in the mail!!

3 years ago

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Valerie Acuna Ocoee, FL

Josh was very helpful and attentive with my transaction. He was very enthusiastic to help me through the process of my order and made sure that I didn’t need help with anything else. Was very quick with everything as well and very informative.

4 years ago

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Tesha ,

I was really nervous about this process, however my experience so far has been great. Emma answered all of my questions and my concerns, she made me feel at ease and i know that I've made the right choice. Thank you Candid and a big thanks to Emma!

4 years ago

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Peter Miami, FL

Am just about to start candid so can’t speak on the product (have heard good things though) but the customer service beforehand is great. Emma gave me her direct line and walked me through the entire sign up process for about 30 minutes. If the level of service is any indication to the product it’ll be a great experience.

4 years ago

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Ashton Defevers Indianapolis, IN

I had Kris help me today and he was great with being quick to answer my calls and any questions I had. He was very thorough and friendly as well! I definitely had a great customer service experience with Kris. Thanks again for the help.

4 years ago

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Rowena Los Angeles, CA

Wow! What an experience! Luke and Robert are so kind and professional, the office was clean and immaculate, and the technology is incredible! I'm so happy that I chose Candid for my aligners. I can tell that this will be a great journey 😁

4 years ago

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Allison Newman Milwaukee, WI

Started back in April 2020 right after a dentist cleaning. 16 trays total, on 12 right now. Overall experience... not impressed. The orthodontist notes crack me up. Is it real?!?!?!? I don't eat Breakfast or Lunch, haven't for years, so I keep my aligners in for at least 22 hours a day. EVERY note comes back "please wear you aligners 22 hours a day". I brush twice a day and floss EVERYDAY! most notes come back "teeth look great keep up the good work". Went to the dentist yesterday for a routine cleaning then went home and took my photos for the next phase. Notes come back "teeth are looking discolored. please brush and floss daily". I don't even bother readying these notes anymore. The trays are jagged and tear up my mouth, so much that I cant even talk for the first 2 days of wearing a new retainer. Contacting anyone is just a lost cause. My teeth are looking a whole lot better than from the start so with that being said, they are working.

4 years ago

Reply from CandidPro

Hi Allison,
Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 5th, 2021

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Manders Chicago, IL

So far, pretty good. Both times I went to the studio (initial scans, then pick-up and instruction) were extremely nice. Very kind technicians, in a calm environment. (I’m one of those folks who has a real issue with dentist-esque situations. I’ve been on my first set for a week. I drooled like a mf for the first day or two, and the edges are a bit rough, but as I recall my days of traditional braces back in my teens, this is a cakewalk.

4 years ago

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Cindy Lebanon, OR

My husband started treatment in March 2019 and seeing how his teeth have changed so much every month is amazing so I decided to try it for myself and just got mine today I hope they work as well as his did. He does have discomfort when he first puts an aligner on but it goes away with in a day or two.

5 years ago

Reply from CandidPro

Hi Cindy! We're so happy your husband is happy with his new smile. Thanks for taking the time to share that experience with us. In the future, don't hesitate to reach out during your own treatment, at 1-844-295-6915 or !

Aug. 30th, 2019

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Verified Customer

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Joc

I believe candid, are very professional and answer all your questions. They are willing to help you obtain your perfect smile.

4 years ago

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Verified Customer

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Terri Pierce Houston, TX

My teeth look great and any time I called in or received a call the person was very helpful and nice

4 years ago

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Verified Customer

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Elisa Silva Moreno Valley, CA

In three words I'd say easy, affordable and accurate. I've recommended it to all my friends and family.

4 years ago

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Verified Customer

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Renee' Kohl Lake Placid, FL

The only reason I did not give 5 stars, my bottom teeth are still a little crooked. I guess I thought they would be like my top teeth.

4 years ago

Reply from CandidPro

Hi Reneé. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat from 9 AM to 7 PM EST, but we also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 28th, 2020

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Verified Customer

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Ashley

Good so far! Alex at the Scottsdale store was very nice and helpful. Hoping the process will finish out the same.

4 years ago

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Verified Customer

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Renee B

The onboarding and delivery service have been tops! I am just starting treatment, so I cannot give a 5 until I complete the program.

4 years ago

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Bryan Espinal Boston, MA

I was really excited when I first started candid I was going well then my rear ent got pro longed which is fine but then it just kept getting delayed. I never once was asked to come in for a follow up especially since it kept getting delayed. I was so annoyed that I just gave up because it was taking so long and the costumer service was just bad. I’m also upset that I found out that I would have to continue to keep wearing retainers after the treatment and that was not told to me when I was starting my treatment plan. Now I’m stuck with a loan that I took out for this treatment that I’m dissatisfied with.

2 years ago

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Eclipse San Antonio, TX

This is the most unorganized company I’ve ever dealt with in my life. I’ve never received a straight answer to any customer support requests I’ve made and more often than not they respond back with non-sense that has nothing to do with my request IF they even respond at all. Now that my treatment is done and my teeth are still not aligned, they’ve agreed to extend treatment and make me additional trays at no cost, which is nice of them and honors our agreement. They sent the impression kit to me but I keep getting random emails stating I should still be on several trays back? And that I need to start trimming my aligners and that trimming them will suddenly fix the 5-6 teeth that are still out of alignment? Also I get a text almost daily thanking me for the pictures I submitted to the portal... No one seems to know what’s going on over there, everyone is on a different page, and the support is truly horrible. I give them 2 stars simply because the solution DOES work and my teeth are much straighter than before I started this.

2 years ago

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mehatsea Los Angeles, CA

My treatment was supposed to take approx 5-6 months. I'm going into a year + now, and having to get a THIRD set of aligners. I knew this last set wasn't working over 3 months ago and called multiple times but was NOT allowed to communicate with a dentist and was told to keep on going with my current set. The first set came RIGHT away. Now that I'm trapped, the process of doing impressions/getting the aligners is closer to 2 months. People are friendly when you call but I think they are a friendly front for a VERY poor and understaffed medical/dental team. Lack of communication between client and orthodontist does NOT seem to be a good model for straightening teeth in any kind of efficient way. Maybe it's just about the profits? If they weren't significantly cheaper than other options, and I knew what I was facing going in, I would NEVER have signed up for all this.

2 years ago