Name: CandidPro
Rating: 4.8

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Nate Fritz Columbus, OH

Great price, easy to use and includes real remote monitoring unlike competitors. I'm on my second treatment plan, and have received nothing but world class customer service every step of the way.

3 years ago Edited September 14, 2021

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Karmen Younes ,

Shilp was so cooperative and his regular follow up was great. He didn’t leave my case until I was offered the beat plan with the money I can afford. He is an excellent representative

3 years ago

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Sondra Russell Springfield, VA

Had the intake experience at the Reston VA location today and the experience was very good! The technician was professional and informative and the whole process took about 30 minutes.

3 years ago

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Arantxa Molina New York, NY

I started this treatment scared because I thought it was going to hurt. I don't regret anything, I love my new smile and I'm very happy. I can't stop smiling to show my teeth :D

3 years ago

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Just Los Angeles, CA

Teeth are not perfect but close... I need more info on what I am to do after the last set... all 16 of my aligners came with an whole extra tooth imprint where I didn't have a tooth, had to cut it off on every aligner haha... other than that I'd recommend this service

3 years ago

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Anonymous Cambridge, MA

I have seen my teeth get more space between them which feels much more comfortable. I am on set 16/20 and will be curious to see how my teeth turn out in the end. So far they're not looking quite like the image I was given when I started but they do feel and look a little better.

4 years ago Edited September 14, 2021

Reply from CandidPro

Hi Alison. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 9th, 2020

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CF Vancouver, WA

I was initially very satisfied with Candid and was excited to get my teeth straight without getting braces. Once you pay for your aligners, good luck on getting them to do anything for you. They say that they will submit a claim on your behalf but I have called them once every few weeks asking them to submit a claim, they say ok great we will get that going for you, then nothing. My plan documents state I get 50% reimbursement for orthodontist services which is why I paid upfront. Now I can’t get reimbursed because none of their information is public ( so I can’t submit my own claim ) and they seem to flat out refuse to do so. Don’t bother with this company

4 years ago

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Lisa Houston, TX

Highly recommends candid . I used it to make my child teeth straighter . Was given various pictures , referral to visit there office . Went and loved the experience . Teeth getting straighten already by the day . The price was affordable . Will definitely think about using them.

2 years ago Edited December 6, 2021

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Sirdriz77 Fairfield, CT

I found the candid impression kit to be nicely put together, but they were way too aggressive in rushing me to return the impressions even after I let them know several times that I was delaying taking my impressions until after an upcoming dental appointment. I sent back my impressions and waited but ultimately went with a different company because the wait time from my treatment plan was too long and I wanted to get started ASAP. All the research I did made me thing that candid is a great company, but unfortunately it didn’t work out for me.

2 years ago

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Verified Customer

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Vanessa

Very good product quality, efficient and user-friendly apps, timely customer service

3 years ago

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Verified Customer

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Julianne VanLaningham Orlando, FL

The experience went pretty well but the customer service AFTER I received the aligners has been sub-par.

4 years ago

Reply from CandidPro

Hi Julianne. Thank you for your feedback. Our customer care team is available 9 AM to 7 PM EST at 1-844-295-6915 or via LiveChat. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jan. 28th, 2020

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Verified Customer

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Latia Ebanks

They were great! They fulfilled my wants! And they did what they said they would do for me!

4 years ago

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Verified Customer

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Stephanie

I have had a great experience so far. Ordering was very easy and everything showed up on time.

4 years ago

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Verified Customer

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Carlos Acuna

Great service , great results . They were able to answer all my questions in a timely manner.

4 years ago

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Verified Customer

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Daniella Malfitano

Fantastic! The service was incredible. The staff was so kind and friendly. And the products work!

4 years ago

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Verified Customer

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Ed Mount Vernon, WA

Have been very good to work with Easy to follow instructions and quick turn around

4 years ago

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Verified Customer

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Jill Skinner

Easy to get my teeth scanned, painless, not at all time consuming and great results.

4 years ago

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Verified Customer

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Tatyana Rivera

Learned about Candid. Friendly staff. Quick and easy. Ready to get these teeth fixed!

4 years ago

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Luke Eubank

This has been one of the worst experiences I have ever had. When they gave me my treatment plan it was supposed to just straighten out a bit of crowding on my bottom teeth and it was supposed to take 9 months. Over 3 years and 5 additional sets of aligners later I can tell you that my teeth are still not straight and uniform. I tried to get them to change my "orthadontist" each time they wanted me to do a new set of aligners and they kept refusing even though it was very clear that the one they assigned me is absolutely clueless. I had to go after them every time a set of aligners was finished to get anything else out of them even though it was painfully clear that my teeth were not in an acceptable state yet. They just take your money, do an awful job and then try to blow you off and get rid of you without actually fixing your teeth. Worst scam ever as they waste your money and your time and will never get you decent results. Awful.

1 year ago

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Matt Atlanta, GA

This company is a SCAM. The "orthodontist" has no connection with the treatment of individuals. I am on my 5th round of retainers, due to this company not listening to the concerns of the patient. Steps 1-7 of this stage have had a response from, they say, the orthodontist, that things are moving well and to continue. Now, the only respond I get is to stay on the same step over and over again and that I have to wear the retainers for at least 22 hours a day, and use the gummies 3-5 times per day. Well, I wear the retainers for 23 hours per day, and use the gummies for 4-5 hours per day. I have for the entire last two steps. The retainers have moved my teeth as much as they can. They fit the way that every other set have fit before I switch. Plus, my "orthodontist" is in California and last responded at 4:30am their time. This clearly is a scam. It is obvious that This company wants to create an environment where they do not finish my teeth, and make an excuse that it's because I'm not following the orthodontists procedures. It is obvious that the "orthodontist" is not even the one responding. When I call to talk to someone on the phone, they just hang up on me, or refuse to call me back or get someone who can actually help me finish. The only response I ever get from these BBB complaints is "call us" to which it never gets resolved. This company is a scam.

1 year ago

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Rita Foster Baltimore, MD

Due to Covid I appreciate not having to expose myself to unwanted contacts. I just would have liked customer service and payment contacts be more available. Overall I enjoy how my smile is progressing . I assumed that once my service was ended that my payment would as well. I would have like a better detailed explanation of my bill.

1 year ago

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cc Valley North Hollywood, CA

Terrible experience. My treatment was initally supposed to be 8 months or so. It has now been 3 years and I am still waiting for them to send me another impression kit so we can fix my original treatment plan. Apparently their "orthodontists" designing and approving the aligners and patient treatment plans dont know what they are doing. Even if you follow their treatment plan perfectly your results will be inaccurate. The hold times for customer service are hours long. They dont reply to emails. When they do finally speak with you they tell you things that they don't follow through with and it prolongs your treatment even more. Awful.

1 year ago

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Brady Grabowski Denver, CO

After an initial round of aligners and two seperate refinements, my teeth are still not as straight as even the first plan I was quoted. On top of that, I have had to contact their support team over a dozen times because they straight up LOST my molds and agent after agent told me it was fine until one finally checked on my account. Even then, I had to call them multiple more times because that agent didn't actually fix it either. Finally, after almost three years of trying to complete what was a one year plan, I ordered retainers from them. My account still says I'm in the refinement process, but I was assured my order would go through. The money was taken from my account, but no confirmation email was ever sent. I guess I'll be contacting support YET AGAIN just trying to settle for results worse than what they quoted me.

1 year ago

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Ashley B Los Angeles, CA

Candid was a nightmare. I originally was given a 9-month treatment plan, and as I was nearing the end I noticed that a large molar that was the primary I got aligners still had not straightened. Since Candid does not allow you (or at least at the time) to contact your orthodontist directly, I had to explain to a customer service rep like a five year old that the treatment wasn’t aligning my molar. This took MULTIPLE efforts. Once the customer service rep saw the light, it took much too long for the ortho to concur that I needed to physically go into a candid office for further scans. I drove to a location extremely inconvenient, without any direction on parking. When I asked after my arrival about parking they couldn’t and wouldn’t help me. It was weeks after my scan, that I received an obvious email that I would have to continue treatment past the 9-month mark. Because I had temporarily moved to a state they do not operate in, they weren’t initially going to send me my new aligners. The customer service rep I spoke to about this, was also extremely incompetent and it took almost two months to get the new set of aligners. After I complete the new set? My molar STILL had not turned. Essentially, I wasted $2,000. I never bothered contacting them because I had enough of their service or lack thereof.

2 years ago

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Caroline Ellis MN

Honestly, my initial experience with candid was great. I used the retainers for 6 months according to my plan, and my teeth were great. My issue is when I tried to order a replacement retainer. I ordered it with the knowledge that I was moving out of the country in a month or so. The company promises a 2-3 week turnaround. First, I never received a confirmation email even though they charged my card. Then, upon still not hearing anything about the shipping of my retainer, I’ve been told multiple times by customer service representatives that the retainer was made 2 weeks ago, but that they don’t know where it is or when it will be shipped. I’ve repeatedly asked if they can locate it, or if I could pay for expedited shipping, or if the shipping company could just be on the lookout for the order to ship it in a timely manner, only to be told “that’s not possible.” I’ve tried to ask if they could get an estimate of when it will ship, and they’ve said “sorry that’s not possible.” I’ve found each representative I’ve spoken with to seem annoyed that I’m even asking about my order, that they’re having to help me. I’ve found more helpful representatives from larger companies like Amazon or Target. Very disappointing.

2 years ago

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Elicica Morris Venice, CA

I heard about Candid from two friends who instantly saw results with Candid aligners. Unfortunately, my experience with Candid has been nothing short of disastrous. I decided to get my impressions in person at the Santa Monica Candid studio and while the employees were kind, the process that ensued after my in person visit was awful. I went in for impressions in October 2021 - I was told that I would receive a treatment plan within two weeks. I called Candid customer service three weeks later to notify them that I hadn't received any correspondence. The first representative assured me that I would receive them soon. These back and forth calls with Candid's customer service lasted two months. All because of mistakes made by the Santa Monica studio. I received my aligners on 2/15/22. When you first receive your aligners, you must submit scans of your teeth using a dental monitoring device and one of the pieces used in this process did not fit my mouth. I didn't think that was the case until I received rejection emails for TWO scans that I had taken. When I reached out to Candid's customer service today (2/16/22) on live chat, Wynter (a Candid rep) to request expedited shipping on a smaller size - as I am convinced that is the cause of my inaccurate scans - I was told that they "I will see what I can do!" I've engaged with numerous Candid representatives and I have felt the lack of empathy and sense of urgency disappointing. I am paying for these aligners out of pocket. Please note, this is my experience with Candid. I would not recommend it because of their lack of transparency and communication. I'd much rather a hassle-free experience with someone else and pay the extra $.

2 years ago

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Michael Rojewski Lake Worth, FL

I LOVE that everyone I speak with is State side and not in another country. I have made 3 contacts that I am able to get ahold of right away when I need them.

2 years ago

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Julian Boilen New York, NY

The fact is, their technology doesn't work. After two years of treatment with Candid I’m in a worse position than when I started, with a bad bite, which is a more serious problem than the minor crowding I started with. It's so hard to get in touch with anyone, and it's hard to believe there's a real orthodontist paying any attention. Candid does not use attachments, unlike Invisalign, which means they have less control over how teeth track with the plan. For me—and I wore them diligently—they did not. My first set of aligners was 20 sets and I completed them on my own with no contact from Candid. They largely fixed my crowding but worsened my bite. I thought that with some refinements we could fix things up. After waiting few a few months due to COVID I started a 10-set refinements plan. Part-way through the plan I realized that it was actually making things worse, causing a tooth to rotate. They put me on their "remote monitoring" system, which would let an orthodontist monitor my treatment using phone photos. I assumed that the orthodontist would agree that this wasn't working and we could get some new aligners. Not the case. All they did was slow the treatment down, at one point I had only moved two steps in three months. The only messages supposedly from the orthodontist were obviously canned and non-specific. I really don't believe anyone was paying attention as the aligners began to have large gaps and my teeth got worse. I got scans for a second refinements set, but after this experience I decided not to proceed. My dentist explained that without the attachments and actual monitoring, the movement is unpredictable and likely would never succeed. So in sum, Candid's attachment-free technology simply does not work, and their "monitoring" seems to only provide a false sense of confidence.

2 years ago

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Jerome Lorna Waldorf, MD

Good price, excellent customer service and great results. I am pleased that I am getting additional treatment to refine my front upper and lower teeth.

2 years ago

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Dave Sujkowski Oakland, NJ

Canid may have a great product, and the customer service is very responsive, but the way the process insurance leaves a lot to be desired. My insurance is one of the ones they list on their website and have a contract with. Candid wants either full payment upfront at their list price of $1895 or set up a payment plan for this full amount. Once you do so and you agree to their services, they file a claim with your insurance. You are still responsible for paying the full amount, not the contracted insurance. CANDID will reimburse you 4-6 weeks AFTER they receive payment from the insurance company. I have never had a contracted health care provider work in this way. If CANDID has a contracted rate with the insurance company, they should never charge the customer more than their portion on the contracted rate.

2 years ago

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M Matthews Baltimore, MD

This was a great experience. Kyra was great! She made me comfortable and was very much knowledgeable. She is the main reason I moved forward with the process.

2 years ago

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Renee Livingston, TN

Excellent instructions, feedback and timely updates with each step of the overall process. Great customer service with superb response times and knowledge staff.

2 years ago

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SladeJackson Denver, CO

Very transparent company, answered all my questions and concerns that I had. Will definitely recommend friends and family. Shab was an excellent host!

2 years ago

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Devorah K New York, NY

Janelle and everyone in the upper easy side office was absolutely the best!!! So kind, helpful, knowledgeable. The best experience and I look forward to my treatment

2 years ago

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Brandon Chhun Houston, TX

Brian helped a lot and made me feel welcomed. I was educated a lot about how the process goes and I feel confident now with moving on with Candid. So excited for this!

2 years ago

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Regina Toliver Spring, TX

I had an awesome experience with the Emma. She was very knowledgeable and help me greatly through the setup process. I can't wait to receive my new aligners!

2 years ago

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Jerin Varghese Ellicott City, MD

Process was smooth and quick. The care specialist Daphne in Rockville explained the whole process clearly and made sure I understood what I was going through.

2 years ago

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Aritzel Martinez Plano, TX

Karrington was amazing today!!!!!! 10/10’nn Gave me all the info I needed I feel confident and happy with how this treatment is going to go 🥰💗

2 years ago

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Darlene Rodriguez Orlando, FL

Best best best serviceever given. Susie and Edith were absolutely wonderful and attentive. Ran through everything I could’ve asked for or been confused about.

2 years ago

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Jan Emeryville, CA

Isabel was wonderful. Very friendly, welcoming and professional. She was very knowledgeable and walked me through everything. Very excited to start my treatment with Candid.

2 years ago

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deshanai duvall Sacramento, CA

Candid is a great company the employees are always so professional and so sweet one in particular Zou he is amazing and I'm excited for this lovely experience

2 years ago

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M M West Palm Beach, FL

I like the orthodontist support the most The least thing I like is the home impression kit. It is best to go to a Candid Studio to get a really good exam of the entire mouth

2 years ago

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Luis Maldonado Brooklyn, NY

I had a wonderful experience from Vanelle, I got the help I needed and with a great positive attitude. Love everything and definitely very excited for my treatment

2 years ago

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Robin S Harpswell, ME

Been wearing the aligners for six months for small misalignment on top. They completely ruined my teeth. I never have an issue with teeth being off vertical only two slightly twisted. My two from teeth no longer line up on center with my nose but they are slanted off vertical by about 20 degrees! Contacting then only allows their receptionists to give advice with no dental or ortho training! I’m so embarrassed at my teeth. They look worse now then when I started and I get an untrained teenager who’s every other word is “like” (Dasia S) to advise me on my smile! SO SO SO DISAPPOINTING

2 years ago

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Marie Garner Washington, DC

My experience was great also informative my representative was professional also answered all of my questions. I will refer family and friends to Candid.

2 years ago

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Sophia Santiago St. Petersburg, FL

2 years ago

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Kristen Healey Brooklyn, NY

WARNING: AVOID THIS COMPANY. I’ll admit, I was hooked by Candid’s slick marketing campaign and the low-cost was attractive as an alternative to the pricier Invisalign treatment. Suffice to say, I am EXTREMELY dissatisfied with the end result and wish I had saved my time and money. After wearing the aligners (as directed) for an initial 6-month treatment plan and then 2 rounds of refinements that took another YEAR - I was left not only with teeth that weren’t properly straight, but my front bottom and top teeth are hitting in a way they shouldn’t and my bite is crooked. Upon visiting an in-person orthodontist, they were SHOCKED that anyone (let alone a licensed orthodontist) would call my case complete and successful. I reached out to Candid to share the feedback from my orthodontist and initiate a refund request but was refused at every turn. I was told that my end result matched their treatment plan and the only solution they would offer was further refinements which were clearly not going to fix the issue. It will now take me another year (plus $7,000) with Invisalign to correct the issues I was left with. Worst experience ever, would not recommend this to anyone!

2 years ago

Reply from CandidPro

Hi Kristen. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Aug. 5th, 2021

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Christina Taylor Louisville, KY

Amazing customer service and very friendly and very informative. Answered all my questions with respect and patience. Did not try to rush me and was amazing.

2 years ago

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Real Talks on the Rocks San Francisco, CA

The process to get Aligners was very simple and I have had only a few minor problems with the service. Mostly due to the studios being closed during the pandemic.

2 years ago

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Ant Budda New York, NY

I loved this site! Bobby did a great job with explaining my treatment plan,. I highly recommend this site, and I will inform my friends and family about it as well!

2 years ago