Name: byte
Rating: 4.3

check_circle

Verified Customer

star star star star star

Kathy Maddock

Easy start and consistent communication. I do wish texting every other week to check in would be great. Also more night aligned info vs day that comes via email.

3 years ago

check_circle

Verified Customer

star star star star star

Shirley Thorington

The BEST customer service! Very attentive to individualized needs and always respond quickly. The aligners are comfortable and durable but not thick or bulky.

3 years ago

check_circle

Verified Customer

star star star star star

Erica Loyola

They're great!! Customer service is awesome!! They really care about you and how you feel about treatment!!!!! I'm really excited I did this and experienced it 😊😊

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Joann

Great experience, easy directions to follow. They constantly let me the status of my order but even before ordering gave me multiple options to choose from.

3 years ago

check_circle

Verified Customer

star star star star star

Sandra

The customer service representatives have answered every question I have and I have had a lot of them. They have been courteous and professional at all times..

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Christina

This company seemed like it would be great, but it was misleading. They offered a treatment plan my teeth did not adjust according to that plan and then the company tried to argue with me that it was according to plan and thereâ€™s nothing they could do about it. I wish they were honest and told me I wasnâ€™t a candidate for this or been more specific and thorough about how this is going to actually adjust my teeth instead of just wanting my business.

3 years ago

check_circle

Verified Customer

star star star star star

Manuel Diaz

Itâ€™s works great , but I do believe if you do check up calls that will be Great . ( check up calls and actual picture of teeth through out process )

3 years ago

check_circle

Verified Customer

star star star star star

Julie G

They exceeded my expectations! Amazing customer service, easy to make the impressions, and I see a difference in my teeth already, and I've only been wearing them 7 weeks!

3 years ago

check_circle

Verified Customer

star star star star star

Phil

I'm in my second week of nighttime aligners and have been extremely impressed with the quality of the product as well as the experience. Hyperbyte is a game-changer too!

3 years ago

check_circle

Verified Customer

star star star star star_border

Crystal Farley

Easy experience with results. I thought the value was good for the money even tho the sales rep was a little transactional. It was easy. Sort of odd not having a live check in but feel like I made progress

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Olivia Danser

It is hard to get in contact with anyone who actually knows what they are doing, and they are basically a huge scam. They force you to pay for both sets of aligners as they assure you both need fixing but my week one and week 15 top aligner look exactly the same, and they dont even fit in the slightest. Since the day that i paid, it has now been 9 weeks and i still do not have a top aligner and have yet to receive the 2nd round of mold for my top aligner to fit. My bottom aligners are going well which is the only thing keeping me here, that and the thousands of dollars i paid for a bottom aligner to be the only thing that works.

3 years ago

Reply from byte

Hey Olivia! We'd love to look into your treatment further and provide clarification with our clinicians! We have a doctor directed team of professionals that work to make sure the treatment you receive is the best one for your needs, and so we'd love to make sure everything is perfect for you. Send us an email- we'll take care of you.

Oct. 5th, 2020

check_circle

Verified Customer

star star star star star_border

Amanda

Communication is great at first. Then, once you pay it slacks. I did receive my aligner a much quicker than expected (just at the 3 week mark). But Iâ€™m almost sure refinements will be needed.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Alicia

First impression and service before purchase was awesome, but 6 weeks in and need refinements and you can't get through to find anything out. When emailed a response it's vague and doesn't answer all your questions. Not impressed with the ole bait and switch service.

3 years ago

Reply from byte

Hey Alicia! We'd love to get you back on track with your treatment. Send an email to [email protected] - we'll take care of you!

Oct. 5th, 2020

check_circle

Verified Customer

star star star star star_border

Juliet LeBlanc

The service and product are excellent for the price. I dropped one star because they have a tendency to accept imperfect impressions which affect the fit of the aligners, often leading to refinements.

3 years ago

check_circle

Verified Customer

star star star star star

DeMarcus Woolfork

Byte has been so easy and itâ€™s worked so fast. I just started and Iâ€™m only a few weeks away from the end! Couldnâ€™t ask for a better experience.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jennifer

When I presented them with a concern about my impressions not being taken correctly, they insisted they were fine. I tried to readdress it a few weeks into my treatment as I was starting to notice my teeth aligning except two back teeth that were missed on the impression. They just keep insisting itâ€™s fine and Iâ€™m tired of going and back and forth. Wish they would have tried harder to give me peace of mind by just doing another impression to confirm everything is actually ok or if they should re-evaluate my treatment plan.

3 years ago

Reply from byte

Hi Jennifer! We'd love to look into this further for you. As our treatment does not typically move molars, it sounds like this may be a miscommunication. Send us an email at [email protected]. We'll take care of you.

Oct. 5th, 2020

check_circle

Verified Customer

star star star star star

Samantha M.

As soon as I ordered my kit, the communication was there. Text and email, probably phone if I wanted. I'm in my 3rd week of aligners, and so far, it's been good.

3 years ago

check_circle

Verified Customer

star star star star star

Lisa Moore Conyers, GA

The whole experience has been everything I expected. The aligners did it’s job. My sister recommended Byte to me. I would recommend Byte over any other service.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Ken A. Hollywood, FL

They provide different ways of communication which is very important for a person who works nights. There's no pushy reps and things get handled quickly.

4 years ago

Reply from byte

We're always happy to accommodate those with an alternative schedule- we get that it's important to make sure things work with your schedule. Thank you for your review, and we can't wait to get you to your final result!

Apr. 6th, 2020

check_circle

Verified Customer

star star star star star

Jumana

Byte has done everything you ask for and you get results in no time! Their customer service is phenomenal and my overall experience with byte went great!

4 years ago

Reply from byte

isn't seeing results so quickly the best? Our orthodontic team ensures you're getting those results safely and effectively- thank you for being a part of the byte family!

Apr. 9th, 2020

check_circle

Verified Customer

star star star star star

N.K.Battles

Byte is an amazing company with a system in place that works. Their plans are more than affordable and the treatment is amazing. Customer Service is excellent.

4 years ago

Reply from byte

We believe there's an aligner system out there for everyone. Our care team is always here for you!

Apr. 1st, 2020

check_circle

Verified Customer

star star star star star

Jared Ring

great product and customer service. Everything arrived as promised, easy to send pix and impressions, aligners came fast and results so far are amazing

4 years ago

Reply from byte

We do our best to provide you with the best care and experience possible. Thank you for your review!

Apr. 1st, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Andria Duncan

Love the aligners, but customer service is not great. I've had no access to my patient portal since I made my down payment for my aligners. I've reached out to my byte advisors, cleargage support, and other individuals multiple times and they all say the will reach out to tech support and have someone follow up. But that never happens. It is now March and I still do not have any access to my financial patient portal.

4 years ago

Reply from byte

Hi Andria, thank you for your feedback! We would love to help you take care of this. If you could please reach out to our care team so that we can directly address it :)

Mar. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

nevaeh sarae

I like that my teeth are straight, but the material doesn’t seem super strong

3 months ago

check_circle

Verified Customer

star star star star star

Melissa Nelson

I like that I only have to wear them at night.

3 months ago

Reply from byte

Melissa! This kind of review absolutely made our day, and we're so thrilled to read it. If any questions or concerns arise, reach out -- we're here to help!

Jan. 31st, 2024

check_circle

Verified Customer

star star star star star

Francisco Velasquez Chula Vista, CA

Having the option to wear night aligners is great!

3 months ago

Reply from byte

Thank you for sharing this awesome review! We love that the Byte at-night aligners are more convenient and work great!

Feb. 1st, 2024

check_circle

Verified Customer

star star star star star

Alexia Larkin Salt Lake City, UT

Easy and affordable, great alternative to braces.

3 months ago

Reply from byte

Alexia! This kind of review absolutely made our day, and we're so thrilled to read it. If any questions or concerns arise, reach out -- we're here to help!

Jan. 31st, 2024

check_circle

Verified Customer

star star star star star

Annie Martin Belleville, NJ

I really liked how convenient it was for me.

3 months ago

Reply from byte

Hello Annie, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We're standing by for support if you have any other questions.

Jan. 31st, 2024

check_circle

Verified Customer

star star star star star

Bandergirl Fort Riley North, KS

I like ease of use. Very happy with my progress

3 months ago

Reply from byte

Thank you for reaching out! This kind of review made our day, and we're so thrilled to read it. If any questions or concerns arise, reach out -- we're here to help!

Jan. 31st, 2024

star star star star star_border

Monica Lowe Fairfield, CA

Byte is great at providing the service they describe on their website: they fit you with a set of clear aligners to meet your correction needs. Treatment plans are prepared and monitored remotely by licensed orthodontists, dentists, and technicians. Checking in with Byte regularly throughout the treatment process is very important though, to make sure you're on track, and to address any needs you may have. Following their guidelines is also very important in order to maintain your guarantee. You’ve got to be reasonably self-motivated. The only issue I had was that when I tried to email them to discuss some adjustments I needed, I was looped through their website and had to answer a form questionnaire which didn't always address directly what my problem was. They would always get back to me about my concern through email, but I felt it would have been easier for me to just speak directly with a person rather than go through this process. But hey, my teeth look great!

1 year ago

Reply from byte

Hi there, thank you so much for this amazing feedback! Here at Byte we want to make the expereince an easy and smooth process while providing optimal support. We have a direct line to call if you ever need assistance via phone call at 877-298-3669. We are so excited for you, please feel free to reach out if you have any questions or concerns.

Dec. 5th, 2022

star star star star star

jamee emens Scottsdale, AZ

I am mid-treatment, so I can't give an end-of-treatment review, but thus far I am very happy with Byte. I had an issue with one of my retainers, and the customer service was incredible and fixed the problem immediately. I only wear my retainers at night, so the process it a bit longer, but that is by choice. I could have chosen to wear the retainer during the days as well and cut the treatment time in half.

1 year ago

Reply from byte

Hi there, thank you so much for this amazing feedback! Here at Byte we want to make the expereince an easy and smooth process while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.

Aug. 16th, 2022

star star star star star

Amber Brandenburg Pewaukee, WI

So far so good. My first set of aligners didn’t quite reach the goal I was looking for, so I had an online appointment with a specialist and they quickly went about helping me get a new impression kit in order to make sure I was happy with the results. Both online reps were super Friday friendly. Only problem I had was their emails disappearing on me…no spam folder either…not sure what the deal was. But upon calling, things were taken care of professionally.

2 years ago

Reply from byte

Hi there, thank you so much for taking the time to leave us this feedback. Our team is here to make sure every customer gets to their dream smile!

Mar. 7th, 2022

star star star star star

Kenneth D. Argo, Esq. Spring Hill, FL

Excellent service and product and follow up. From the initial consultation, a human being was calling and following up on everything. I found out there was a military discount which was nice. I have experience in the corporate world and the package was top flight -- beautiful and practical. Best of all was the turn around time from my impressions to the actually formed aligners -- it must have been less than 10 days. I would recommend without reservation.

2 years ago

Reply from byte

Thank you for the amazing review, Kenneth! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Dec. 17th, 2021

star star star star star_border

Wolfe Jackson Nashville, TN

After 18 months of using Byte's Overnight Aligners, I can honestly I've noticed a great difference in how straight and aligned my teeth are compared to the start and I'm now very close to the projected results that were set at the beginning of my journey to a straighter and healthier smile. I imagine that because I chose the overnight aligners over the daytime aligners that naturally the time scale to achieve the results is somewhat lengthened as one doesn't wear the aligners as long a duration as you would if you wore them all day. The "impression kit" process is a little time consuming and at times difficult to complete on your own but obviously it is an investment of time I was willing to make to achieve my projected results. There were also a few complications with receiving "refinement" aligners along the way due to a mix-up regarding my Byte Protection plan but I'm now on my 3rd round of aligner sets and the customer service team have for the most part been extremely helpful and understanding in finding solutions and working toward that promised land of the projected smile! I'd recommend Byte aligners but with the advice that if you're considering the overnight aligners over the standard daytime aligners you may need to practice a little patience in achieving your projected results as most of the marketing online talks about results in 6 months time.

2 years ago

Reply from byte

Hi Wolfe, thank you for your feedback. We do what we can to make the process and seamless and stress-free as possible. We are sorry to hear that there were some complications, but we are happy to hear our team was able to assist. Our team is committed to getting every customer to the smile we promised and a smile they love. We are standing by for support if you ever have any questions. You can send us an email at [email protected] or give us a call at 877-298-3669.

Dec. 13th, 2021

star star star star star

Ana York, PA

Byte is really great. For a person that does but like going to the dentist and bedded a better smile, this was an awesome experience. The impression kit is affordable, you do it at hone, and send it in. After you receive your treatment, you can have an idea how the aligners are going to change your smile. After you receive them, just follow the prescribed amount if tine you have to keep them in. Setting up a timer really helped me keep track. Also, the Supoort team is only an email away. I am really pleased with my progress so far and with this service.

2 years ago

Reply from byte

Thank you so much for sharing this, Ana! We are here for every customer through every step. We can't wait to hear what your new smile does for you!

Nov. 30th, 2021

star star star star star

Tsitsi Zana Oberlin, OH

I've been a byte Customer for a two months now. I can already see and feel the shift in my teeth and the aligners don't show at all. Nobody can see them, my smile still looks normal in pictures which I love. I also appreciate the many payment options which are guaranteed to suit everyone. I've had fitting issues though because there's no professional to help you put them on but the customer service team was very helpful.

2 years ago

Reply from byte

Our team of Customer Care Specialists and our Professional Care Team are here to help assist all of our customers throughout their smile journey! Please be sure to reach out to our team via email at [email protected] or by phone (877) 298- 3669 regarding any concerns, we are happy to assist!

Nov. 15th, 2021

star star star star star

Vicki S Issaquah, WA

I was always told I only needed braces for cosmetic purposes but my crooked front teeth always bugged me! I found Byte and I would recommend Byte to anyone!! If you are hesitant, there is no need to be! They help you along your entire smile journey! I never thought I'd have straight teeth, and I was able to do it literally in my sleep! 10/10 would recommend! This is the real deal and a fraction of the price from competitors.

2 years ago

Reply from byte

Vicki- this is AMAZING! We are so excited for you, this is exactly why we do what we do. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Sep. 8th, 2021

star star star star star

Stream Chief Los Angeles, CA

The best price I found, seasonal discounts. The pleasant service consists in quick feedback, fast delivery, the convenient personal account and tracking your results by a doctor. I hope HyperByte really works, because it looks pretty simple=)) What should improve: When you upload your photos, I would like to receive feedback from the doctor( whether the treatment is going according to plan or you need to change the plan). If my treatment will be successful, I will definitely buy it for my wife.

2 years ago

Reply from byte

Hey! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear this! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you. We cannot wait to see every customers final results :)

Sep. 8th, 2021

star star star star star

Daniel Gutierrez Fort Collins, CO

Some of the best things I love about the Byte team is how sleek, clean, professional, and convenient everything is. When I received my impressions box, I was so impressed by the packaging and I continue to be impressed in many aspects. I’ve been speaking with my Byte professional and he has given me advice and answered my questions every step of the way. Byte was one of the best investments I’ve made and I can’t wait to see my teeth in a few months!

2 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review!

Sep. 1st, 2021

star star star star star

Donna Clark Mooresville, NC

My experience with Byte aligners has been great so far! I’m about halfway through the program and my teeth look so much better already! There is very little discomfort, mainly the first day/night of a new aligner, which just tell me it’s working. If you stopped wearing your retainer like I did, check out Byte. Short-term commitment to get your smile looking great again!

2 years ago Edited September 14, 2021

Reply from byte

This is incredible Donna! It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Jul. 30th, 2021

star star star star star

Sofia Sofia

7th week of my treatment. I really enjoy it! I see already changes in teeth moving and as bonus they got whiter with Byte cleansing foam. Aligners are clear and almost invisible when I wear it. And NO any discomfort. That was uncomfortable only at first week but then with hyperbyte device I don’t feel any pain more. Very satisfied with Byte and highly recommend it!

2 years ago

Reply from byte

This is incredible Sofia! We love to see every customer's amazing new whiter and brighter smile. BrightByte is a game changer :) Thanks for the great review!

Jul. 28th, 2021

star star star star star

Natalie Feirman Los Angeles, CA

Byte is easy and convenient- everything can be done at home and I found that everything including the website is easy to map out. Customer service is kind and responsive and I love that contacting them is as easy as sending a text message. There are several payment plans available which I found really helpful as I’m steadily trying to build credit. I’m really thrilled with this company and I’m glad I decided to fix my smile with them.

2 years ago

Reply from byte

Yay Natalie! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Jul. 28th, 2021

star star star star star

Chris R Easton, PA

The Byte program has improved my confidence in my smile. I was hesitant about how much the aligners would affect my daily routine, but I'm now 8 weeks in and can't even remember why I was so hesitant to begin with! The result has been very encouraging thus far and I am looking forward to the finished product. The aligner's carrying case was difficult to open for the first two weeks or so, but now its no concern at all. Great company!

2 years ago

Reply from byte

Thank you for this awesome review! We are so happy to hear that your confidence is growing and we can't wait to get you to that final result!

Jul. 20th, 2021

star star star star star

Deanna Seffner, FL

My experience with Byte so far has been amazing. I wore braces as a teen and I stopped wearing my retainers so my teeth had shifted back to how they were prior to braces. I am now almost finished with my Byte treatment and my teeth look amazing. They honestly look just as great as they did right after I got my braces off when I was younger! The customer service is great. If you have any issues they respond quickly and are very kind and helpful. I definitely recommend Byte!

2 years ago

Reply from byte

This is so exciting! Thanks for choosing Byte and we are so happy for you and your new smile:)

Jul. 20th, 2021

star star star star star

Nancy Chicago, IL

I'm halfway through the treatment plan and everything is going great! There was a lot of customer service contact in the beginning to get me started and to make sure all was going well. The packaging of the aligners makes it easy to understand and keep on track with the plan. I didn't like using the hyperbyte, it was an odd feeling for me, so it's taking a little longer to get through the plan. I don't mind that I'll be in the plan for a longer period, as I find them easy to wear and notice the weekly progress.

2 years ago

Reply from byte

Halfway already! We can't wait to get you to that last step. Our Care team is an email away, so feel free to reach out to [email protected] anytime:)

Jul. 20th, 2021

star star star star star

Deidre Lattin Boise, ID

Fantastic customer service. If adjustments are needed to a current treatment plan there is a minor delay between (back/forth) shipments. Company strives for ultimate satisfaction of the consumer - and is evident. Much more reasonable cost when compared to other options (braces or other aligner systems). Extremely satisfied customer. Highly recommend!!!

2 years ago

Reply from byte

Hi Deidre, thank you for the great review. We are thrilled to hear about your amazing experience! We work hard to give our customers a smile they love. We are excited to be on this journey with you, and we can't wait to see your new smile!

Jul. 15th, 2021

star star star star star

sgussman Washington, DC

I looked at a lot of different aligners, and Byte was definitely the best deal! Their team even found out that they had a cheaper pre-negotiated rate with my dental insurance company after I had paid, and they refunded me the difference. I've always had an easy time getting through to Byte's customer service, and they're extremely helpful and friendly.

2 years ago

Reply from byte

We are so happy to hear that our team has been able to help and support you throughout your journey! We are here for you any time you have questions. We are excited to see your final results!

Jul. 15th, 2021

star star star star star

veronica yurgil Cordova, TN

Everything has been so seamless and easy from getting my at home molds done to getting my Aligners with all the instructions needed. I’m 1 month in and seeing amazing results already! I’m pretty excited and the pain is almost non existent (I don’t have any major teeth moves happening, but still!) I would go with byte all over again if I had to.

2 years ago

Reply from byte

Thank you for the great review, Veronica! We are thrilled to hear about your amazing experience and the results you are already seeing. Our team is always happy to help; please do not hesitate to reach out. We are happy to have you in the Byte Family, and we can't wait to see your new smile!

Jul. 12th, 2021

star star star star star

Kelly Lavine Sparta, NJ

I decided to use Byte after my daughter told me about it. We started our aligner process together and so far I am thrilled with the results. I am 13 weeks in to a 20-week treatment and already see a huge difference in my smile. The customer service has been wonderful and I would highly recommend this company to anyone looking to improve their smile.

2 years ago

Reply from byte

Byte is the best together, and we are excited to hear you are doing this journey with your daughter! We are happy to hear that you are already seeing a difference in your smile, we can't wait to see both final results! Thank you for the great review, Kelly.

Jul. 13th, 2021

star star star star star

Francesca Derteano Centerville, MA

Incredible. The attention and care that they give you is genuine. They actually care to help you. I messed up the impressions 2 times because my mouth is small. Byte was understanding and sent me new impression kits. Sabrina helped me throughout the entire process. They even text you instead of communicating by email. My teeth are noticia le straighter and I’m only on week 3 of my 14 week treatment plan. I can’t wait for my end resultsz

2 years ago

Reply from byte

Hey Francesca! We are happy to hear about your awesome experience with our team and that we get to guide you through this smile transformation. We are so excited :) The support doesn't stop here. Our entire team is here to support you every step of the way and wants to make your treatment as smooth as stress-free as possible. You deserve a smile you love and we cannot wait to get you there. Thanks for the awesome review, and welcome to the Byte fam!

Jul. 9th, 2021