Name: byte
Rating: 4.3

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Verified Customer

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Dawn Freeberg Wisconsin Rapids, WI

I think it's going great so far! The only thing that's tricky is getting them off my teeth when it's time to eat. They are pretty difficult to get off!

2 years ago

Reply from byte

Hi Dawn! Thanks for sharing this great review. If you are having trouble removing your aligners, give our team a call, they are always here to support and even provide some pointers for your aligners :)

Sep. 10th, 2021

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Heather Bush Baton Rouge, LA

Basically having to start over with new set of aligners, which is super inconvenient cuz I’ve been in the same one for months (waiting on new ones). I also have had migraines from the aligners (off and on)

2 years ago

Reply from byte

Hi Heather, while the 7-day wear time and the original set of aligners work for most of our customers, there are times when longer wear and additional aligners are necessary. We understand how frustrating it can be to have an extension of treatment. We hope we can provide some clarification on our processes for you. As stated in your silver instructional booklet, it is vital to hold onto your aligners and not throw any away, as sometimes it is necessary to backtrack or get new aligners. The dental health and safety of our customers is number one to us, so while we may ask you to backtrack or wear a set longer than 7 days, we want to get you to those projected results in the safest way possible. We would be happy to chat more about this and address any questions or concerns you may have. You can reach us at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Sep. 10th, 2021

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Judy Dixson Murrieta, CA

I’m on week 4 and I can already see dramatic improvement with my bottom teeth (which bothered me the most) and I can also feel my overbite being corrected too!

2 years ago

Reply from byte

This is amazing Judy! Our goal is to have every one of our customers supported from the start to their last step. Thank you for the great review.

Sep. 10th, 2021

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Kayli West Goshen, KY

The retainers could fit better. I still have my wisdom teeth and the retainers go all the way back and it’s uncomfortable. They also could be a bit shorter on the gum line and maybe tapered off better.

2 years ago

Reply from byte

Hi there, our Customer Care team is here for you to assist with any questions or concerns you may have. Let's help! You can reach out to us at [email protected] or give us a call at 877-298-3669 :)

Sep. 22nd, 2021

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Nicole Schmidt Randall, MN

My teeth are looking great so far. I tried smile direct company and they don't even come close it comparison to byte. Byte is far better quality and customer service.

2 years ago

Reply from byte

Byte is next-level! Thank you so much for sharing this great review Nicole, we are so excited for you :)

Sep. 10th, 2021

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Sydney Potter Grove City, PA

Byte has been great in every area. They give you a point of contact for every step of the process. Customer supper will help you immediately if you reach out.

2 years ago

Reply from byte

Sydney- We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Sep. 10th, 2021

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Josh San Diego, CA

Customer service/support takes 1,000 years. I'm 11+ weeks into my treatment with no noticeable difference to my smile. None of my issues or questions are quickly resolved (they always take 5-7 days) and I can only hope my $2,000+ "investment" isn't quickly just becoming money that I have set on fire. I do not have any reason why they won't honor their pledge of a money back guarantee, but being this unresponsive... who's to know?

2 years ago

Reply from byte

Hi Josh- thank you for taking the time to share this valuable feedback with our team. Our goal is to have every customer supported and feeling confident about their treatment from start to finish! Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Aug. 26th, 2021

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Tammy Wisconsin Rapids, WI

The aligners are comfortable to wear. The shift of your teeth is gradual enough that there is not a lot of discomfort. The customer service is very responsive also.

2 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review, Tammy!

Aug. 26th, 2021

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Lucia Aguirre Chino, CA

It's very easy to follow the program. The box comes with everything that you will need but of course, the success of your treatment has a LOT to do with your compliance and discipline.

2 years ago

Reply from byte

This is the truth! Thank you for sharing this great review!

Aug. 17th, 2021

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Ashton Smith Brandenburg, KY

It's so easy, especially not being able to take time off a lot to go to the orthodontist. Although I do wish the orthodontist that made my aligners would check in with me from time to time.

2 years ago

Reply from byte

Hi there, thank you for your review! If you haven't been receiving our check-in emails every 2 weeks, please reach out at [email protected] or give us a call at 877-298-3669 :)

Aug. 18th, 2021

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Kristian Sanders, KY

When getting signed up for byte they are very helpful. They call you, text you, and email you to help in every way possible. But as soon as they get their payment they help you in no way nor do they check on you. My bottom aligner doesn't fit correctly and I've texted the number that texted me previously and no reply. And when you email it takes them 6-7 business days to reply.

2 years ago

Reply from byte

Hi Kristian. We are sorry to hear about this, and we want to do what we can to get your situation turned around for you. If you have not heard back from our team about the next steps, this is something we will want to look into right away. If calling at 877-298-3669 is not working either, please send us a direct message on Facebook and we would be happy to get these issues resolved.

Aug. 10th, 2021

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Anne marie Kosior East Rutherford, NJ

My week 6 will not fit at all...week five I wore 3 weeks n was perfect but the 6 feels crooked n will not go on...I also referred my brother Ryan K he is doing the night time ones and was wondering if I get any perks for referring someone

2 years ago

Reply from byte

Hi there. Thanks for reaching out and providing feedback. During your Byte journey, we want to make sure you are moving in the right direction. If you're feeling like your aligners are not fitting properly, go ahead and email us so photos to [email protected] so our customer care team can review them and figure out what steps to take next. Additionally, they'll be able to answer all your questions about referring someone to Byte! For the quickest assistance, give us a call at 877-298-3669!

Aug. 10th, 2021

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Emilie Higgins Southbury, CT

Very happy with results so far. The process was very easy to get going, impression kit came in quick, aligners came in quick. I am anxious to see my results

2 years ago

Reply from byte

Our customer care team is here for you every step of the way. We are dedicated to making your Byte journey as easy and seamless as possible. If you ever have any questions or concerns just let us know, we've got your back :)

Aug. 10th, 2021

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Gabby Worcester, MA

No follow up after plan was purchased. As soon as everything was paid, I didn't receive any assistance. I sent an email regarding issues I was having at the beginning and it took over 2 weeks to hear back. So far, the treatment seems to be going fine, I guess.

2 years ago

Reply from byte

Hi there! We are sorry to hear you have not heard back from our team. Let's get this figured out for you. For the quickest response, please reach out via phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback.

Aug. 9th, 2021

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Renee Doan Evarts, KY

I having using Byte for 4 weeks now and I can see the difference in my teeth and the Brite Byte has reall whitened my teeth. I am very pleased so far.

2 years ago

Reply from byte

This is incredible Renee! We love to see every customer's amazing new whiter and brighter smile. BrightByte is a game changer :) Thanks for the great review!

Jul. 29th, 2021

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Corinna Barriento Casper, WY

I am on week 6 of my Aligners and so far they have been easy to use and appear to be getting the work done. It‚Äôs be pretty self-explanatory how to use them.

2 years ago

Reply from byte

This is incredible Corinna! It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Jul. 29th, 2021

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Tania M Franklin, MI

I've had a very poor customer service experience with Byte. I found the person who signed me up for the aligners very pushy, to the point of annoying me into purchasing (reaching out multiple times a day until I agreed) but now that I am doing the treatment and having trouble, the response time is unbelievable. My emails go unanswered for almost a week at a time, and NO skilled medical professional is available on the day you need them. Byte is not cheap and I feel like this has been a total waste of my time and money. I was supposed to be done with my aligners 10 days ago but I now am having to go back to the middle of my treatment due to the advice given to me by their customer care team, which are NOT orthodontists or individuals with any sort of training.

2 years ago

Reply from byte

Hi Tania- thank you for taking the time to share this feedback. We want to make sure each customer is supported throughout their entire treatment. Our Care team is here and trained to answer questions and get our customers connected with our licensed Professional Care Team when needed. Our goal is to get each customer to their new smile in the safest way possible, which, at times, requires backtracking. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. If you have any questions or concerns, please give us a call at 877-298-3669 and our team would be happy to assist!

Jul. 29th, 2021

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Debbie Ertz Alamo, CA

For me, the process was simple and my customer service person was communicative and helpful. Also, my experience with the aligner this far has been comfortable and easy!

2 years ago

Reply from byte

Debbie- We appreciate you reviewing your experience with Byte! We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us :)

Jul. 6th, 2021

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Alexa Pacheco Lubbock, TX

It has been easy to use and I have seen progress quickly. I received everything I needed in a timely manner. My teeth are already straighter and whiter!

2 years ago

Reply from byte

Wow Alexa- we are so happy to hear that are you are already seeing a whiter and brighter smile! :) We know it is just the start but we cannot wait to get you the final results. Every step of the way our team is here to support you! Thanks for the great review.

Jul. 6th, 2021

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Amanda Reyna Amarillo, TX

ordering process easy, mold process easy, received my retainers in a timely manner, i do feel the whitening foam came in a small container im on my 4th retainer out of 16 and i already need a refill.

2 years ago

Reply from byte

Hey Amanda! Thank you so much for taking the time to share this awesome review and feedback with our team. We are so happy to hear that you have been having a great experience thus far! Don't hesitate to reach out if there is anything we can do to improve your experience or address your questions, we got you. Happy to have you in our Byte fam!

Jun. 14th, 2021

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Cassie P. Waco, TX

I like the lifetime warranty that is given but byte didn't work with my insurance so I was paying out of pocket. I had several offers that were emailed to me but I wasn't allowed to use multiple offers or combine them. This was a disappointment.

2 years ago

Reply from byte

Hi Cassie- thank you for this feedback. We appreciate you taking the time to share this with our team. We understand that it is frustrating that you are unable to combine offers but we are happy to hear that you are getting started on the road to your dream smile :) If you have any further questions or concerns, do not hesitate to reach out to us, we got you!

Jun. 14th, 2021

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Charlie R Pfeiffer Vancouver, WA

Convenient and quick. Really quick responses from any questions I had as well. However I am bummed cuz I had to throw my cleaning foam away at the airport :-(

2 years ago

Reply from byte

Woohoo Charlie! Thank you for the great review! We are happy to hear that your experience has been so positive. We are sorry to hear about your BrightByte but luckily you can snag an extra bottle from our site :)

Jun. 14th, 2021

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Amber Hollett Vancouver, WA

Only 3 weeks in but things are moving along :) love the product and customer service, the fortune cookies, the funny little things on the box, the packaging, list goes on!

2 years ago

Reply from byte

This is amazing Amber! We know it's only the start, but we can't wait to get you to that last step. Let us know if you have any questions throughout your treatment! We've got you.

Jun. 14th, 2021

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Miranda Wheeler Torrington, CT

It is a clean and streamlined process. It did bother me to only have one set of aligners on the bottom set to last for the entire process, just because they're very fragile and get loose over time.

2 years ago

Reply from byte

Hi Miranda- thank you for sharing this review and feedback with our team! We are happy to hear your treatment has gone smoothly. :) We are sorry to hear that your bottom aligners are not fitting properly. Please send us an email at [email protected] and we can take a deeper look! We want to make sure we do not lose any of your amazing progress.

Jun. 14th, 2021

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Tiffany Turner Greenville, NC

I signed up for Byte a few months ago. I promptly received my kit in the mail. I did the impressions of my teeth and sent them back. About a week later, my Byte Customer Service Representative contacted me with an awesome 3D model of how Byte aligners would straighten my teeth. I immediately put my $349/down and signed their $85/month contract. A few days later, I get an email from my Byte Customer Service Representative that they need another set of teeth impressions before making my aligners. I thought to myself no problem. It was at no cost to me. I redo the impressions and send them back. Shortly after, my Byte rep texts me to log in my Byte account and approve my treatment plan again. I do that. About 3 or 4 weeks later, I receive all my aligners in the mail. I notice I only received one set for my bottom teeth, but 13 sets (1 set/week) for my top teeth. The problem is ALL my top teeth are STRAIGHT with NO spacing issues! I have a very slight, unnoticeable overtime. It's my bottom teeth that have spacing issues, but they literally sent one aligner for my bottom teeth. Naturally, I was upset since I informed Byte I was interested in correcting my bottom teeth. For one, my aligners didn't match either treatment which showed that my bottom teeth would be straightened and spacing issues fixed. I contacted my Byte representative several weeks ago and STILL haven't received a response. I've attempted contact on several different occasions. I also contacted the main customer service number and "they'll have someone call me back," but they never do. I emailed the main Byte Customer Service as well. I found out that if you're a potential customer they'll promptly respond within 24-hours. If you're an existing established customer with an issue, it took 6-days to get a response. The thing is the response didn't explain why I didn't get the aligners I should have. It said Byte orthodontics make last minute decisions for the health of your teeth...blah...blah...blah. I sent another email asking for further clarification and that was 11-days ago. Again, no response. So, here I am with aligners that I don't need and I'm out $2K to Byte. Oh, and let's not forget I now am out several grand to an orthodontist, which I should have done to begin with. For the love of God, if you're reading this, don't be an idiot like me. Take my advice and just go to a real orthodontist.

2 years ago

Reply from byte

Hi Tiffany, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a call back. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions. We understand your frustration when you do not get your concerns addressed, but we want to regain your trust and find the right solutions right away!

Jun. 15th, 2021

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Whitney Philadelphia, PA

Very communicative team that checked in and answered any questions I had in the beginning. The whole process was pretty straightforward and hassle free.

2 years ago

Reply from byte

Hey Whitney! Thank you for the great feedback. We are happy you chose us on your journey to a better smile. We can't wait to see your new smile! At Byte we are always happy to help, if you have any questions or concerns we are just a message away at [email protected]

May. 24th, 2021

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Lisa Heaton East Moline, IL

The entire process was painless! Great communication, instructions and clear picture on what to expect. Extremely organized which is always appreciated!

2 years ago

Reply from byte

Woohoo! Thank you for the great review! We are happy to hear that your experience has been so positive. We hope to continue with this great experience, let us know if you have any questions. We are always happy to help.

May. 21st, 2021

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Dawnielle Q Grover Beach, CA

Amazing from the start! Great customer service and an incredible experience with the aligners, so far. Only a few weeks to go and my teeth are so straight and white :)

2 years ago

Reply from byte

We can't wait to get you to that last step in your aligner treatment. Let us know if you have any questions throughout your treatment! We've got you taken care of.

May. 19th, 2021

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Victoria Ridgewood, NY

My teeth haven’t improved that much and the process is taking way longer than expected. It would have been resolved much quicker had I been able to go into an office. I’m sure so many people see great results but based on my experience I would not recommend.

2 years ago

Reply from byte

Hi Victoria, we are sorry to hear that you have not seen much progress yet. It is important to us to get you to your dream smile, so if you haven't been seeing improvement, let's get you in contact with the Byte Certified Care team. This team can check on your progress, the fit of your aligners, and provide you with the best next steps to get you to your projected results. You can reach our team via email at [email protected] or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

May. 20th, 2021

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Haley Lake Hopatcong, NJ

I think it's a good company and easy to use. Some aligners feel loose while others are perfect but that could also be apart my progress. Overall I have enjoyed using this company.

2 years ago

Reply from byte

We can't wait to get you to that last step! Our Customer Care Team is here for you to check on your progress, so reach out any time to [email protected] or give us a call at 877-298-3669:)

May. 17th, 2021

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Alexia Kissimmee, FL

I’ve been using byte about 3 weeks and I’ve noticed significant changes. Whiter and straighter. Can’t wait to see the ending results. I’m already impressed!

3 years ago

Reply from byte

YESSS!! We love the BrightByte whitening foam, it makes straightening your smile that much more exciting :) We're so happy to hear that you're seeing results already and cannot wait to watch your smile continue to progress. We hope you'll share some results photos :)

Apr. 20th, 2021

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Jessica Sevier Woodland, WA

I was skeptical. But everything has been amazing. Fast results, low payments. And great customer service. My results are awesome in these short 5 weeks!

3 years ago

Reply from byte

We're so happy we could exceed your expectations! At Byte, we want to make sure that you feel supported from the day you order your impression kit until you get your retainers. Our team is here to make sure the process is as effortless as possible and that you feel comfortable through every step. If you ever have any questions, just send us an email to [email protected] and a member of our team will be ready to assist you!

Apr. 22nd, 2021

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Nicole Arnold Portsmouth, NH

Everything has been so smooth, I love it!! The customer service has been the best. I'm on week 7 and I can already see the progress. I'm very excited!!!

3 years ago

Reply from byte

YAY for week 7!! You'll be showing off your new smile in no time :) We do what we can to make the Byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We hope you'll share some result photos with us!

Apr. 22nd, 2021

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Danielle T Stafford, TX

Their service is super flexible. Even though I'm financially struggling, Madisen really helped me make this process possible.. and the packaging is remarkable!

3 years ago

Reply from byte

Hi there, thank you for your review. Everyone deserves to have the smile of their dreams, which is why we do what we can to provide an affordable option with payment plans that fit your lifestyle. We are so happy to hear that you have felt support throughout your journey so far. We are so excited to see your final results!

Apr. 20th, 2021

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Taylor Wilmington, MA

My teeth are moving, I have had no complaints about my retainers, customer service is excellent and someone is always emailing me to make sure my experience is going well

3 years ago

Reply from byte

Hi Taylor, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you are already seeing progress. We can’t wait to see your perfect new smile!

Mar. 25th, 2021

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Deana Ware, MA

Super Easy! I am a busy person with zero time for appts etc. This company has given me some self care that I usually deprive myself of because of a busy work schedule.

3 years ago

Reply from byte

We love this! Thank you for your review!

Apr. 26th, 2021

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Meredith Duggan Dallas, GA

In 12 weeks, I went to a perfect smile. My teeth were already pretty nice but, my overbite bothered me. I took a chance and I'm glad that I did! No more overbite!!!

3 years ago

Reply from byte

This is amazing! Thank you for your review - keep smiling!

Apr. 26th, 2021

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Harley Way Wrightsville, GA

For the most part I have been satisfied with my Byte treatment. I would just say sometimes the customer support response time is a little slow. My only poor experience was I ordered replacement aligners and only received one tray when I should have had two. I also feel like $129 is a little steep for replacement aligners!

3 years ago

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Anjali Sheth Tustin, CA

The messed up my aligners the first time. They did fix it but it was annoying to deal with. I also feel that the aligners didn‚Äôt straighten my teeth all the way. I feel like I could have used one or two more weeks of aligners

3 years ago

Reply from byte

Hi Angali! Did you know that with our Byte for Life Guarantee, we can provide you with additional aligners to get you to your desired result at no additional cost to you? If you haven't done so yet, send us a message to [email protected]. We'll get you taken care of!

Feb. 11th, 2021

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Jov Scottsdale, AZ

I‚Äôm very indifferent on them right now. They are either awesome and on point, or not at all. Still waiting to hear back post their 3-4 day time frame. Been without my next step retainers and hyper byte for almost a month now.

3 years ago

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Joanne Bonduel, WI

I think there was a lot of pressure in the beginning to purchase the treatment plan, and then it was crickets after I made the purchase. I had to email to find out when I should be sending in progress pictures, bc my account didn't update on its own.

3 years ago

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sa de vres Show Low, AZ

I had issues with my aligners and I did have to ask for additional information along the process of getting refinement aligners. They were then sent without information on how long to wear them.

3 years ago

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Cooper

My smile looks the same as it did several months ago when I made the decision to commit to the Byte promise. My first set of aligners broke within 3 days of the start of my program. I reached out to Byte expecting excellent customer service and help fixing the problem. Well, let me say I am highly disappointed in the amount of time it took for Byte to finally decide to make a new set of aligners for me. All the while I'm still paying $100 a month for NOTHING. It has been several months since I joined the Byte family and I have yet to start my program. I am still waiting on my second set of aligners so I can finally start working on the smile I have eagerly been waiting for. I am regretting choosing Byte over other similar programs such as Smile Direct. I thought I was making the right choice with Byte but have been extremely disappointed and regret not choosing another company. I am now stuck paying for a service that has delivered nothing but frustration and failure.

3 years ago

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Angelique

I am currently in my process, but I opened my last packet to see how the end result would look. My bottom teeth are still skew. I know you can request and complain about it. Just a lot of trouble, I hoped it would be perfect as they advertise it to be.

3 years ago

Reply from byte

Hi Angelique! We'd love to look into this further for you! You may have a longer treatment plan, so we want to make sure you're getting the results you deserve. Can't wait to hear from you!

Nov. 3rd, 2020

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Verified Customer

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Emily Piper

Its easy, friendly and helpful! The impressions are way easier than other companies, and everything was done in such a great, timely manner! Thank you!

3 years ago

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Elise Poore

From start to finish the process was super easy. The customer service amazing and the treatment plan was less time than most. Byte is the whole package.

3 years ago

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Jennifer Martin

I went though my hole braces and my teeth were not what they said they would look like. Customer service worked with me and now we are starting a plan. Very easy to work with.

3 years ago

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Michael Hutnan

After 8 weeks of my treatment with only 3 weeks left, Byte and I agreed that my teeth weren't moving as they should have. So I had to do another impression kit and am now have to wait at least four weeks for my refinement aligners to arrive and start my 11 weeks of treatment again.

3 years ago

Reply from byte

Great thing our byte for life guarantee makes sure you're covered! As every patient's anatomy is different, movement may be slower or quicker depending on your treatment plan. We're always going to check in and make sure you're on track and taken care of. Looking forward to getting you to that ultimate result!

Oct. 20th, 2020

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Jess Lima

Great customer care and great program. Ive been cared for the entire process and the program is easy to get the hang of. I appreciate the help along the way also.

3 years ago

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Teyler Bruch

Comfortable and affordable retainers for anyone. It has improved my smile within months making to more reliable and efficient for individuals finically.

3 years ago